饭店英语之餐饮1.ppt
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饭店英语之餐饮1.ppt
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quanzhouguesthousehttp:
/大连理工大学电子音像出版社TableReservation预订餐台预订餐台Howtoreceivetablereservations如何接受餐桌预订如何接受餐桌预订Howtodeclinetablereservations如何婉拒餐桌预订如何婉拒餐桌预订AimsofstudyingAimsofstudyingquanzhouguesthousehttp:
/大连理工大学电子音像出版社ContentDialoguesUsefulDrillsTipsExercisesquanzhouguesthousehttp:
/大连理工大学电子音像出版社DialoguesBackgroundInformation餐厅简介通常包括下面几方面的内容:
nameoftherestaurant餐厅的名字locationoftherestaurant餐厅的位置sizeandsettingcapacity大小及餐位数decorationandfurnishings装潢及布置typeoffoodanddrinksserved餐饮质量typeofguests顾客定位priceoffoodanddrinks餐饮价位serviceandatmosphere服务及环境summaryandrecommendation总结及推荐一一餐厅简介餐厅简介TheIntroductionoftheRestaurantquanzhouguesthousehttp:
/大连理工大学电子音像出版社DialoguesBackgroundInformation二二预订登记要素预订登记要素1.客户基本信息客户基本信息guestname客人姓名code登记编号telephonenumber联系电话address联系地址numberofguests就餐人数sit-downtime预订就餐时间2.客户要求客户要求table所需餐位privateroom包房type&number饭菜种类和数量price价格标准menu菜单decoration餐厅布置quanzhouguesthousehttp:
/大连理工大学电子音像出版社DialoguesBackgroundInformation3.餐厅政策说明餐厅政策说明discount折扣优惠payment付款方式cut-offtime餐位保留时间reservationamendmentpolicy预订变更的政策cancellationpolicy取消预订的规定quanzhouguesthousehttp:
/大连理工大学电子音像出版社DialoguesDialogue1J:
Goodmorning.TiantianRestaurant.MayIhelpyou?
S:
Idliketoreserveatablefortwo.J:
Yes,sir.Whattimewouldyoulikeyourtable?
S:
Around6:
30p.m.J:
Fine.Illreserveatablefortwoat6:
30,sir.Weshallkeepyourtableuntil7:
00.MayIhaveyournameandtelephonenumber,please?
S:
StephenNobel.Andmynumberis22556688.J:
Couldyoutellmehowtospellyourname?
S:
Yes.N-O-B-E-L,Nobel.J:
Thankyou,Mr.Nobel.Bytheway,asatthepeakhour,wecanonlykeepyourtableforhalfanhour.Thatmeansyoushouldcomebefore7:
00.Welookforwardtohavingyouwithustonight.S:
OK.TableReservation预订餐台预订餐台J=Jane(Receptionist)S=StephenNobel(Guest)quanzhouguesthousehttp:
/大连理工大学电子音像出版社DialoguesDialogue2J:
ThisisTiantianChineseRestaurant.Goodafternoon.S:
Hello,Idliketoreserveatableforfour.J:
Yes,sir.Whenwouldyouliketohaveatable?
S;Letmesee.atabout7:
00,oh,no,perhapsaround7:
30.J:
Wheredoyouwanttohavethetable,onthefirstfloororonthesecondfloor?
S:
CanIhaveatableonthesecondfloor?
J:
Yes,sir.Youwouldliketoreserveatableforfouratabout7:
30onthesecondfloor.AmIcorrect,sir?
S:
Yes,thatsright.J:
MayIhaveyourname,please?
S;StephenNobel.AReservationCall电话预订电话预订J=Jane(Receptionist)S=StephenNobel(Guest)quanzhouguesthousehttp:
/大连理工大学电子音像出版社DialoguesDialogue2J:
Thankyou,Mr.Nobel.S:
Oh,bytheway,isthereanychanceofatablebythewindow?
Mywifelovesit.J:
Iunderstandthat,sir,but,asyouknow,wehavealreadyreceivedmanybookings,soIllhavetocheckfirst.Icannotguaranteeanything,pleasebeassuredthatwelltryourbest.S:
Iwouldappreciateifitcouldbearranged.J:
Illdomybest.Wearelookingforwardtohavingyouwithustonight,Mr.Nobel.Thankyouforcallingus.S:
Thankyou.Bytheway,howlatedoesyourrestaurantopen?
J:
Wenormallycloseat11p.m.,butusuallywewaituntilthelastguestleaves.S:
Fine,thanks.J:
Youarewelcome.quanzhouguesthousehttp:
/大连理工大学电子音像出版社DialoguesDialogue3S:
Hello,isthattheTiantianCoffeeShop?
J:
MayIhelpyou?
S:
Idlikeatableforfourat7:
00thisevening.Canyouarrangeitforus?
J:
Justaminute.Illcheckifthereisanyavailability.Imsorry,sir.Ithasbeenfullybookedatthattime.Wouldyoumindchangingitto8:
30p.m.?
Andourdrinksareathalfpriceafter8:
30p.m.S:
Fine,Illchangethetimeto8:
30.J:
Thankyouverymuch.CanNotSatisfytheReservation无法满足预订需要无法满足预订需要J=Jane(Receptionist)S=StephenNobel(Guest)quanzhouguesthousehttp:
/大连理工大学电子音像出版社DialoguesNewWordsandExpressions高峰期thepeakhour向保证,担保,使确定assurev.正规地,正常地,通常地recommendv.有效,可利用性availabilityn.保证guaranteev.期待lookforwardto安排arrangev.半价athalfpricequanzhouguesthousehttp:
/大连理工大学电子音像出版社UsefulDrills(注注:
表示此话为客户所说表示此话为客户所说)IInquiringtheInformation询问客人信息询问客人信息
(1)请问您一共几位?
Howmanypeoplearethereinyourparty?
一共四位Apartyoffour.请问您几点钟光临,先生?
Whenshouldweexpectyou,sir?
您想订什么时间的餐位?
Atwhattimewouldyoulikeyourtable?
我想订一个靠窗的座位Idlikeatablebythewindow.请您告诉我您的姓名好吗?
MayIhaveyourname,please?
请问这个预订记在谁的名下,先生?
Underwhatnameisthisbookingmade,sir?
quanzhouguesthousehttp:
/大连理工大学电子音像出版社UsefulDrills(注注:
表示此话为客户所说表示此话为客户所说)IInquiringtheInformation询问客人信息询问客人信息
(2)请您拼一下姓名,先生Wouldyoupleasespellitforme,sir?
请问您的联系电话是多少?
MayIhaveyourcontactnumber,please?
我再为您重复一下好吗?
MayIrepeatitforyou?
您是否还有其他特殊的要求?
Isthereanythingspecial?
您希望订大厅的位置还是单独的包房?
Doyoulikethetableinthehalloraprivateroom?
quanzhouguesthousehttp:
/大连理工大学电子音像出版社UsefulDrillsIIIntroducingtheRestaurant介绍餐厅的情况介绍餐厅的情况我们全天营业Wereopenaroundtheclock.我们从早上9点钟营业到第二天凌晨2点Wereopenfrom900a.m.until2:
00a.m.我们全天(24小时)营业Wereopen24hours.自带酒水是不收开瓶费的Thereisnocorkagefeeforbroughtinliquors.下午1点半至4点包房不设最低消费Thereisntaminimumchargeforaprivateroomfrom13:
30to16:
00.quanzhouguesthouseht
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- 关 键 词:
- 饭店 英语 餐饮