高考英语二轮复习 人生百味类 阅读理解4.docx
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高考英语二轮复习 人生百味类 阅读理解4.docx
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高考英语二轮复习人生百味类阅读理解4
2019-2020年高考英语二轮复习人生百味类阅读理解(4)
xx高考英语阅读理解--人生百味类
oftenteachabouthappinessandwhathasbeeclearisthis:
Therearesomequalitiesalwaysunhappypeoplehave.Herearesomeofthem.
Happypeopleknowlifecanbehardandtendtolivethroughhardtimes.Theytakeresponsibilityforhowtheygotthemselvesintoamess,andfocusongettingthemselvesoutofitassoonaspossible.Unhappypeopleseethemselvesasvictimsoflifeandstaystuckinthe“lookwhathappenedtome”attitudeinsteadoffindingawaythroughandouttotheotherside.
Mosthappypeoplebelieveinthegoodinpeopleinsteadofthinkingeveryoneisouttogetthem.Generallyopenandfriendlytowardspeopletheymeet,happypeoplefoster(培养)asenseofmunityaroundthemselvesandmeetnewpeoplewithallopenheart.Unhappypeoplearedistrustfulofmostpeopletheymeetanddon’tthinkstrangerscanbetrusted.Unfortunately,thisbehaviorslowlyclosesallchancesofmeetingnewfriends.
Unhappypeoplebelievesomeoneelse’sgoodfortunestealsfromtheirown.Theybelievethere’snotenoughgoodnesstogoaroundandalwayspareothers’againsttheirs.Thisleadstojealousy(嫉妒).Happypeopleknowthatothers’goodluckandcircumstancearejustsignsofwhattheyalsocanachieveiftheytryhardenough.Theybelieveinunlimitedpossibilitiesanddon’tgetstuckinthinkingoneperson’sgoodfortunelimitstheirpossibleouteinlife.
There’sonlysomuchspacebetweenthetwoears.Unhappypeoplefillthatspacewithconstantworryandfear.Happypeopleexperiencefearandworrytoo,butmakeanimportantdifferencebetweenfeelingitandlivingwithit.Whenfearorworrycrossesahappyperson’smind,they’llaskthemselvesifthere’sanactiontheycantaketopreventtheirfearorworryfromhappeningandtheytakeit.Ifnot,theyrealizethey’respinninginfearandtheylayitdown.
【小题1】Paragraph2mainlyshowsthatunhappypeopletendto_______________.
A.focusonwhattheyreallywant
B.getworriedaboutwhatwillhappen
C.stayfocusedonthepastmisfortunes
D.findawaytolivethroughhardtimes
【小题2】Accordingtoparagraph3and4,unhappypeople______________.
A.likemakingsomenewfriends
B.hateseeingotherswithgoodfortune
C.aremorelikelytobecheatedbystrangers
D.believetheycangetgoodluckbyworkinghard
【小题3】Whatisimpliedabouthappypeople?
A.Theydon’tthinklifeishard.
B.Theyhardlyeverfearanything.
C.Theytrytogetoutoftheirfearorworries.
D.Theydon’tbelieveineverypeopletheymeet.
【小题4】Howisthetextmainlydeveloped?
A.Bymakingparisons.
B.Bygivingexamples.
C.Byshowingdetaileddata.
D.Byprovingsometheories.
xx高考英语阅读理解--人生百味类
Toomanypeoplewantotherstobetheirfriends,buttheydon'tgivefriendshipback.Thatiswhysomefriendshipsdon'tlastverylong.Tohaveafriend,youmustlearntotreatyourfriendthewayyouwantyourfriendtotreatyou.Learningtobeagoodfriendmeanslearningthreerules:
behonest;begenerous(宽宏大量的);beunderstanding.
Honestyiswhereagoodfriendshipstarts.Friendsmustbeabletotrustoneanother.Ifyoudonottellthetruth,peopleusuallyfindout.Ifafriendfindsoutthatyouhaven'tbeenhonest,youmayloseyourfriend'strust.Goodfriendsalwaysrelyononeanothertospeakandacthonestly.
Generositymeanssharingandsharingmakesafriendshipgrow.Youdonothavetogiveyourlunchmoneyoryourclothes.Naturallyyouwillwanttoshareyourideasandfeelings.Thesecanbeveryvaluabletoafriend.Theytellyourfriendwhatisimportanttoyou.Bysharingthem,youhelpyourfriendknowbetter.
Soonerorlatereveryoneneedsunderstandingandhelpwithaproblem.Somethingmaygowrongatschool.Talkingabouttheproblemcanmakeiteasiertosolve.Turningtoafriendcanbeafirststepinsolvingtheproblem.Sotobeafriendyoumustlistenandunderstand.Youmusttrytoputyourselfinyourfriend'splacesothatyoucanunderstandtheproblembetter.
Notwofriendshipsareexactlyalike(相同的).Butalltruefriendshipshavethreethingsinmon.Ifyouplantokeepyourfriends,youmustpracticehonesty,generosityandunderstanding.
【小题1】Somefriendshipsdon'tlastlongbecause_____.
A.therearetoomanypeoplewhowanttomakefriends
B.thosewhogiveothersfriendshipreceivefriendshipfromothers
C.somepeoplereceivefriendshipbutdon'tgivefriendshipback
D.theydon'tknowfriendshipissomethingserious
【小题2】Accordingtothepassage,honestyis_____.
A.somethingcountable
B.thebaseoffriendship
C.asimportantasmoney
D.moreimportantthananythingelse
【小题3】Inthethirdparagraph,theunderlinedword'they'refersto(指)_____.
A.generosityandfriendshipB.generosityandsharing
C.yourideasandfeelingsD.yourclothes
【小题4】Thebesttitleofthispassageis_____.
A.HowtoBeaFriend
B.HonestyIstheBestPolicy
C.AFriendinNeedIsaFriendindeed
D.ThreeImportantPointsinLife
阅读理解。
阅读下列短文,从给的四个选项(A、B、C和D)中,选出最佳选项。
Inthemoreandmorepetitiveserviceindustry,itisnolongerenoughtopromisecustomersatisfaction.Today,customer“delight”iswhatpaniesaretryingtoachieveinorordertokeepandincreasemarketshare.
Itisacceptedinthemarketingindustry,andconfirmedbyanumberofresearches,thatcustomersreceivinggoodservicewillpromotebusinessbytellingupto12otherpeople:
thosetreatedbadlywilltelltheirtalesofwoetoupto20people,80percentofpeoplewhofeeltheirplaintsarehandledfairlywillstayloyal
NewlungesforcustomercarehaveewhenpeoplecanobtaingoodsandservicesthroughtelephonecallcentersandtheInternet.Forexample,manypaniesnowhavetoinvest(投资)alotofmoneyininformationtechnologyandstafftraininginordertocopewiththe“phonerage”—causedbydelaysinansweringcalls,beingcutoffinmid-conversationorleftwaitingforlongperiods.
“Manypeopledonotliketalkingtomachines,”saysDr.StoreySeniorLecturerinMarketingatCityUniversityBusinessSchool.“Banks,forexample,encouragestaffatcallcenterstousecustomerdatatoestablishinstantandgoodrelationshipwiththem.Theaimistomakethecustomerfeeltheyknowyouandthatyoucantrust—thesortoffortablefeelingspeoplehaveduringface-to-facechatswiththeirlocalbranchmanager.”
Remendedwaysofcreatingcustomerdelightinclude:
under-promisingandover-delivering(sayingthatarepairwillbecalmedoutwithinfivehours,butgettingitdonewithintwo);replacingafaultyproductimmediately:
throwinginagiftvoucher(购物礼卷)asanunexpected“thankyou”torentalcustomers;andalwaysreturningcalls,evenwhentheyareplaints.
Aimingforcustomerdelightisallverywell,butifservicesdonotreachthehighlevelpromised,disappointmentorworsewillbetheresult.Thiscanbeeasedbyofferinganapologyandanexplanationofwhytheservicedidnotmeetusualstandardswithempathy(forexample,”Iknowhowyoumustfeel”),andpossiblesolutions(replacement,pensationorwhateverfamessuggestsbestmeetsthecase).
Airlinesfacesomeofthetoughestchallengesovercustomercare.Fiercepetitionhasconvincedthemthatdelightingpassengersisanimportantmarketingtool,whilethereisgreatpotentialforcustomerangeroverdelayscausedbyweather,unclaimedluggageandtechnicalproblems.
ForBritishAirwaysstaff,awinningtelephonestyleisconsideredvitalinhandlingthelargevolumeofcallsaboutbookingsandflighttimes.Theyaretrainedtoanswerquickly,withtheirname,jobtitleanda“weareheretohelp”attitude.Thepanyhasinvestedheavilyininformationtechnologytomakesurethatinformationisavailableinstantlyonscreen.
BritishAirwaysalsosaysitscustomercarepoliciesareappliedwithinthepanyandstaffaretaughttoregardeachotherascustomersrequiringthehigheststandardsofservice.
Customercareisobviouslyheretostayanditwouldbeafoolishpanythatusedsloganssuchas"wedoasweplease”.Ontheotherhand,themorecustomersarepromised,thegreatertheriskofdisappointment.
()1.WecanlearnfromParagraph2that.
A.plainingcustomersarehardtosatisfy
B.unsatisfiedcustomersreceivebetterservice
C.Satisfiedcustomerscatchmoreattention
D.well-treatedcustomerspromotebusiness
()2.Thewritermentions“phonerage”(Paragraph3)toshowthat.
A.customersoftenusephonestoexpresstheiranger
B.peoplestillprefertobuygoodsonline
C.customercarebeesmoreattention
D.customersrelyontheirphonestoobtainservices
()3.Whatdoesthewriterremendtocreatedelight?
A.CallingcustomersregularlyB.Givinga“thankyou”note.
C.DeliveringaquickerserviceD.Promisingmoregifts.
()4.Ifamanagershouldshowhisempathy(Paragraph6),whatwouldheprobablysay?
A.“Iknowhowupsetyoumustbe.”B.“Iappreciateyourunderstanding.”
C.“I’msorryforthedelay.”D.“Iknowit’sourfault.”
()5.Customerdelightisimportantforairlinesbecause.
A.theirtelephonestyleremainsunchanged
B.theyaremorelikelytomeetwithplaints
C.theservicescostthemalotofmoney
D.thepoliciescanbeappliedtotheirstaff
()6.Whichofthefollowingisconveyedinthisarticle?
A.Face-to-faceservicecreatesfortablefeelingsamongcustomers.
B.paniesthatpromisemorewillnaturallyattractmorecustomers.
C.Apanyshouldpromiselessbutdomoreinapetitivemarket.
D.Customerdelightismoreimportantforairlinesthanforbanks.
【参考答案】1—6、DCCABC
阅读理解。
阅读下列短文,从给的四个选项(A、B、C和D)中,选出最佳选项。
ItwasSaturday.Asalways,itwasabusyone,for“Sixdaysshallyoulaboranddoallyourwork”wastakenseriouslybackthen.Outside,FatherandMr.Patrick
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