怎样回复第一次客人的询盘.docx
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怎样回复第一次客人的询盘.docx
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怎样回复第一次客人的询盘
如何回复买家的第一次询盘
一:
针对所有产品询价的邮件回复,交向客户做公司简介
Dearcustomer,
ThisisXiaoA,thesalessupervisorfromHongKongXXXinternationalgroup,it'sverynicetocontactwith
you.
Weareverypleasedtoreceiveyourbelowemail,thanksforyourinterestingandkindattention.XXXinternationalgroupwasestablishedin2001,butwithtenyearsofvaluableexperienceintherubber
mainlyengagedinmanufacturingvariousrubberproducts,motorsandaccessories.Plsvisitourwebsite:
tocheckmoreanddetaileditems.
Enclosedplsfindourproductsposterandspecificationsforyourreference.WearetherealmunufacturerofautoaccessoriesinChina,wealsoacceptOEM/ODEMorderandpackage.
Ifyouhaveanyinterestingonourproducts,plsfeelfreetoletmeknow,wewillprovideyouthebestprice
andservice.
Bestregards,
XiaoA
二:
针对某款产品询价的邮件回复
参考模板-A:
Dearcustomer,
ThisisXiaoA,thesalessupervisorfromXXXIndustryCo.,Limited,it'sverynicetocontactwithyou.
WeareverypleasedtoreceiveyourbelowenquiryaboutRearviewMirror,thanksforyourinterestand
kindattention.
Model#XY-010RearviewMirrorisournewmodelandveryhotsellproductwhichhasperfectdesignand
twocolors(blue,lightblue)optionsforcustomers/Model#XY-090carkeycameraisourhot
sellproductwhichhasperfectdesignandverygoodquality.Enclosedplsfindourbestquoteand
detailedspecification(productscatalogue),youcanfindmoreproductsfromit.
Ifyouhaveanyinterestandneedsamplesfortesting,plsfeelfreetoletmeknow.Wearelooking
forwardyoursoonestfeedback.
Bestregards,
XiaoA
参考模板-B:
Dearcustomer,
ThisisXiaoA,thesalessupervisorfromXXXIndustryCo.,Limited,it'sverynicetocontactwithyou.Weareverypleasedtoreceiveyourbelowemail,thanksforyourinterestandkindattention.XXXisthe
professionalmanufacturerofsecuritysystemproductsinChina,specializesinthedevelopmentandpromotionofMini-CameraprograminvariousappearancessuchasMP3,Lighter,DigitalWatch,
Sunglasses,Button,USBFlashDrive,Minipen,IDCard,CarKey,CarDVDandCarGPS.Plsvisitourwebsite:
tocheckmoreanddetaileditems.
RegardingtoCarDVD,plsseethespecificationasbelow:
TD717:
7inchcarDVDplayer
DetachableFace
TouchScreen/BLUETOOTH
RDS/Ipodcontrol/USB/SD
carDVD/carvideo/7"
Modelnumber
TD717
Title:
7inchcarDVDplayerTouchScreendoubledindetachableface
/touchscreen/BLUETOOTH/TV/USB/SD/RDS/FM/AM/IpodcontrolcarDVD/carVideo/indashcarDVD
MainFunction:
Touchscreen/bluetooth/TV/SD/USB/RDS/FM/AM/Ipod
control/detachable
facepanel
Generalinformation:
ScreenType
sharpTFTtouchscreen
removable/detachablefacepanel/faceoff
Screensize
7inch
AspectRatio
16:
9or4:
3
TVsystem
PAL/NTSC/AUTO
Resolution
480(H)x3(RGB)x234(V)pixels
Power
DC10.8V-15.8V
workingtemperature
0-60°C
Loaddependence
4ohm
weight
3.0kg
Dimensions
178(W)x169(L)x100(H)mm
AudioInformation:
Poweroutput
4x50W
Max.outputlevel
2Vrms(+_3dB)
FMfrequency
87.5-108MHz
AMfrequency
522-1611KHz
Videoinformation:
VideoSystem
PAL/NTSC
Definition
>500lines
Signalnoiseratio
>90dB
Vidiooutputlevel
1.0Vp-p75OHM
3DdisplayerYES
Languages(OSD)English,French,German,Spanish,Portuguese,Japanese,Chinese
Languages(Subtitle)English,French,German,Spanish,Portuguese,Japanese,ChineseandLatin
FormatcompatibleDVD/DVD-R/DVD-RW/CD/VCD/MP3/CD/CD-R/CD-RW/MPEG4/SVCD/Xvid/Jpegs/Divx
Additionalinformation:
BluetoothA2DP,touchscreenkeypad,volumecontrol,dailandanswercall
Ipodsupportipodandscreencontrol
GPSOptional,canbuilt-in
PaymentInformation:
Paymentmethodpaypal,T/TorL/C
MOQ:
1
DropshipAvailable
Warranty1Year
LeadtimeSampleavailableanytime,bulkordersT.B.C
ShippingMethodTNT/Fedex/DHL/UPSorShippingcompany
Ifyouhaveanyinterest,plsfeelfreetoletmeknow.Wearelookingforwardtohearingfromyousoon.
Bestregards,
XiaoA
三:
针对OEM/ODM产品询价的邮件回复
Dearcustomer,
ThisisXiaoA,thesalessupervisorfromXXXIndustryCo.,Limited,it'sverynicetocontactwithyou.
Weareverypleasedtoreceiveyourbelowenquiryaboutxxx,thanksforyourkindattention.
However,wearesorrytotellyouthatwehavenothesameGpsDVDmodelyousenttome,but
we'vepromotedournewmodel#XY-070DVDwhichisourhotsellproductwithperfectdesignandvery
goodquality.Enclosedplsfindourbestquoteanddetailedspecification(productscatalogue),youcan
findmoreproductsfromit.Butifyouinsistonyourownmodel,wecanstillopenthenewtoolingforyou,aswehavestrongR&DcapabilityandacceptOEM/ODMorders.
Ifyouhaveanyinterestandneedsamplesfortesting,plsfeelfreetoletmeknow.Wearelooking
forwardyoursoonestfeedback.
Bestregards,
XiaoA
四.:
针对非我司产品的询价的邮件回复参考模板-A:
Dearcustomer,
ThisisXiaoA,thesalessupervisorfromXXXIndustryCo.,Limited,it'sverynicetocontactwithyou.
WereceivedyourbelowenquiryaboutWaterproofingmaterial,butcanyouadvisewhat'stheproducts
exactly?
Aretheycarcoverorwaterproof?
Andcanyousendussomeproductsphotosandspecificationswhichyouarelookingfor?
Bestregards,
XiaoA
参考模板-B:
Dearcustomer,
ThisisXiaoA,thesalessupervisorfromXXXIndustryCo.,Limited,it'sverynicetocontactwithyou.
Wereceivedyourbelowenquiry.However,wearenotthewatchfactory,wearetheprofessional
manufacturerofsecuritysystemproductsinChina,specializesinthedevelopmentandpromotionofMini-DVprograminvariousappearancessuchasMP3,Lighter,DigitalWatch,Sunglasses,Button,USBFlashDrive,Minipen,IDCard,CarKey,CarDVDandCarGPS.
Ifyouareintrerestedinourproducts,plsvisitourwebsite:
tocheckmoreand
detaileditems.Wearelookingforwardtohearingfromyousoon.
Bestregards,
XiaoA
五:
打样规则:
Dearcustomer,
Nicetogetyourpromptfeedback,tksalot.Wereallywouldliketosupportyourbusinesswith
ourperfectserviceandgoodqualityproducts.ThanksforyourinterestinourCarDVD.However,inorder
tocontrolourfactorycost,we'vesetthesamplepolicylongtimeforeachcustomer:
Sample(1-5PCS)
shouldbecharged130%oftheunitprice,butthesamplefeecouldberefundedafterplacingneworder(qtyreaches500Pcs,MOQ:
50Pcs).Soifyouwouldlikethesamplefortestingorshow,wewillsend
youafteryoupaidthesamplefeetotal,butdonotworryaboutitbecausewewillrefundthemoneyafteryouplacingneworder.Ithinkitdeservestopaythissample,becauseourgoodqualityproductwillnotmakeyoudisappointed.
Wesincerelyhopingcouldstartbusinesswithyouincomingdayssoon.Ifit'sok,plsadviseyourshipping
addressandFedexaccountno.,wewillarrangethesampleafteryourpaying,tksalot.
Bestregards,
XiaoA
六:
客人觉得产品价钱和运费过高,应该如何回复:
Dearcustomer,
Iamsorry,theshippingcostislowerthanthefact,thetotalG.Wofthegoodswouldbearound30Kgs,andiaskedthecheapestshippingcompanyforyou.
Fortheproductsprice,whatwequotedtoyouisourlowestprice,ourgoodshasverygoodqualtiywhich
cannotbecomparedwiththerubbishgoodsfromotherfactories.Ibelieveyouwillbeveryhappytosee
ourperfectqualitygoodsandconsiderateservice.
Abovedplsdoublecheck,iamwaitingforyourfeedback,tks.
Bestregards,
XiaoA
七:
不确定客人是否找的是我们公司所生产产品种类,应该如何回复:
Dearcustomer,
ThisisXiaoA,salessupervisorfromourcompany.
We'vereceivedbelowemailfromyou,plsnotewearetheprofessionalmanufacturerofsecuritysystemproductsinChina,specializesinthedevelopmentandpromotionofMini-Cameraprograminvarious
appearancessuchasMP3,Lighter,DigitalWatch,Sunglasses,Button,USBFlashDrive,Minipen,IDCard,CarKey,CarDVDandCarGPS.etc.Plsvisitourwebsite:
XXXtocheckmoreanddetaileditems.
Plsdoublecheckifyouarelookingthiskindofproducts.Ifyouhaveanyinterestaboutourproducts,pls
feelfreetoletmeknow.
Bestregards,
XiaoA
八:
客户不愿意支付首次样品费及运费,应该如何回复:
Dearcustomer,
ThisisXiaoA.
Iamsorrytotellyouthatourcompanyhasthesamplepolicy:
1.Sample(1-5PCS)shouldbecharged130%oftheunitprice,butthesamplefeecouldberefundedafterplacingneworder(qtyreaches500Pcs,MOQ:
500Pcs).
2.Sampleshippingchgargeshouldbefreightcollectedorprepaidbycustomer.
Ifanybodydonotwannatopayingforthesamples,thatwillbefine,it'snoneccessarytomakeany
businesswitheachother,becausethecustomercannotaffordanycostonfuturebusiness.Wedonotlike
thatkindofcustomer,becausewedonotseehissincerityandhonestytodobusiness.
Bestregards,
XiaoA
九:
向潜在客户进一步推荐公司的产品,宣扬公司的研发能力:
Dearcustomer,
Isentyourphotosofcarkeycameratoourengineer,theinternalstructureandpcbboarddesignissame
asours,thisisthecopymodelofours,onlydifferencewiththecolor,oursisinblue(asattached
file"Internalstructureofcarkeycamera"),andyoursisinred.However,therehavelotsoffactoriestocopy
andproducethesamemodelproducts.Butyoushouldpayattentiontodistinguishthefactoriesquality,
capabilityandservice,whicharethemostimportanttothebuyers.
WearethemanufacturerinChinawithstrongtechnologyanddevelopmentcapability,specializingin
developingtheMinivideocamerasandsecuritymonitoringproductsforourcustomerfromtheshape
design,internalstructure,pcbboard,tooling,manualpackaging,popposter,sell
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