Consolidated TJX Questions.docx
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Consolidated TJX Questions.docx
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ConsolidatedTJXQuestions
2010StudentQuestions
RecentResponses:
Isthereatrainingprogramforstoreemployees?
∙Yes.Iassumeyourquestionisspecificallyfocusedonhourly(ft/pt)ratherthanmanagement?
However,I'llincludeamanagementcomponentineachanswer.
Ifso,whatdoesitentail?
∙Hourlytrainingconsistsoftechnicaltraining(howtoringaregister,howtohandlemerchandise,i.e.,identifyinggarmentsbydepartment,propersizing,properticketing,propercategorization,propersignage,howtorecovergarmentsindepartments,takingmarkdowns,processingmerchandiseinthebackroomuponreceipt,handlingcustomersinthefittingroom,managingreturnsattheservicedesk,takinglayaways(notallstoreshavelayaway),customerservice,etc).Thisisbynomeansacomprehensivelistbutisasolidoverviewofwhattypicallytakesplace.
∙Managementtrainingistypically5-7weeksandisverystructured.Mostofitisarounddeeptechnical/functionalknowledgeneededtooperateoneofourstores.Somemanagement"softskill"trainingisinvolved,however,thebulkof"softskills"trainingisgivenposttrainingfurtherintothemanager'stenure.
Howlong?
∙Hourly:
Typicallyafewdaystoaweekortwodependingonjob.
∙Management:
seeabove.
Where?
∙Hourly:
instore,inareahiredfororareaswherewilltakeresponsibility.Ex:
register,servicedesk,backroom,salesfloor(mens,kids,infield,jewelry,shoes,etc).Typically,afull-timeassociateworksinaspecificarea.Sometimestheycovermorethanoneareasothatthestorecanexerciseflexibilityinmanaginglinesandservicingthecustomer.Anassociatemayworkshoesbutalsoringregisterwhenneeded.Theymayalsocoverkidsandmensdepartmentsasanexample.Additionally,part-timeassociateswillhavetobeevenmoreflexibleandmaybeassignedanywherefromdaytoday,nighttonight,dependingonstoreneeds.OnlyServiceDeskassociatesandJewelryassociatesarestationary.
∙Management,instore(typicallyadistrict/region/zonedesignatedtrainingstorefromwhichtheyaredeployedtotheirassignedstoreposttraining).
Traininggoals?
∙Hourly:
it'sassimpleas;"understandhowtoringaregister,"understandhowtomakeaticket,"etc…
∙Management:
muchmoreinvolvedanddrivenbyatrainingbookthatisissuedondayone(canhaveonesenttoyoubyStoreOpsifneeded).
Doyouhaveincentivesforstoreemployees?
Atwhatlevel?
∙Hourly:
(ft/pt)incentivesaretiedtocustomerfacingactivity.Ex:
signupx#ofcustomersforaTJXRewardscardandreceivexprize(sometimesit'sforthewinningindividual,sometimesit'sfortheentirestorebasedonastorewidegoal-apizzapartyforexample).
∙Storemanagementmayhaveincentivestiedtosalesvsplan.Thepayoutisofteninincrementalbonuspayoutorstandalonebonusbasedonadistrict/region/zonewidesalescontestwiththewinnerofoneofthefollowing;bestincreasetoplan,bestincreaseoverly,bestincreaseoverall,etcawardedacashbonustothestoremanagementteam.Theremaybeotherad-hocprogramsgeneratedwithinthedistrict/regionthatwedon'thavepurviewofthroughouttheyearthatisusedtodrivesales/customerservice,etc.
Howdoraisesworkforinstoreemployees?
Aretheraisesperformance-basedortime-basedorboth?
∙Hourlyassociatesarecurrentlyonananniversarycyclemeaningthatareviewiswrittenandissuedontheanniversaryoftheirdateofhire.Thereviewratingdrivesthe$increasebasedonaslidingscale(outstanding,exceedsexpectations,meetsexpectations,cleardevelopmentneeds)devisedbyTJXCompensationeachfiscalyear.
∙Managementisreviewedbasedonperformanceaswell(similarslidingscale)andthe$increasesaredrivenbycompensation'smetricsaswellsotoensureconsistencyacrossdivisions.Thedifferencehereisthatmanagementisreviewedonanannualcommoncyclethat'snotdrivenbyanniversarydatebutratheroneblockoftimeeachyeardesignatedbycompensationduringwhichallmanagementreviewsmustbewrittenandissued(typicallybetweenFebandApril).
DoesTJXinternallytrackrewardspointsforitscreditcardsordotheyoutsourcethatjobtoanothercompany?
∙Chase,ourcreditcardvendor,tracksallcardholderrewardpoints.
Aretherecurrentlyemployeelockersinplacetoreduceemployeetheft?
∙AloungeareaprovidesAssociateswithapositiveandsupportiveenvironmentformealsandbreaks. LockersareprovidedtoprotectAssociatespersonalbelongings.
WhataresomeofthetypesofdatabasesorDecisionSupportSystemsthat
TJXcurrentlyhas?
Whatimprovementswouldthecompanyliketomaketothesystems?
TJXdidnothaveanEnterpriseArchitecturedisciplineuntilrecentlywhen
anewEnterpriseArchitecturegroupwasformed. Thisgroupconsistsofthe
threemainpillarsofEnterpriseArchitecture:
∙BusinessArchitecture
∙InformationArchitecture
∙TechnologyArchitecture
AsaresultofalackofcentralEnterpriseArchitecture,therearemany
"siloed"applicationsandtechnologiesdeployedatTJX. Thisincreasesour
TotalCostofOwnership(TCO)andRunTheBusiness(RTB)costs. Italso
doesnotallowustomakemostefficientuseofourITskilledresources.
WecurrentlyhavethefollowingproductsintheDatabasespace:
∙IBMDB2UDB
∙IBMDB2
∙Oracle11g
∙MSSQLServer2008
∙Netezza
Thesedatabaseplatformssupportboth"Operational"and"Analytical"applications. Ouroperationalapplicationsprocessthetransactionsthatrunourbusinesssuchas:
PurchaseOrders,AccountsPayable,MerchandisePlanning,StoreSalesandPayroll. Wealsohaveassociatedreportingor"Analytical"applications,whichcombinesomeofthisdata(notall)thatfeedadiversesetofreportingtoolsandapplications.
TJXhasrecentlycompletedanInformationArchitectureStrategystudywhichaddressesmanyoftheareasofimprovementsthathavebeenrequestedbythevariousareasofthebusiness. Someofthehighpriorityimprovementsare:
∙Improvingflexibilityinourreportingtoolsandapplications
∙Providingtherightinformationtotherightpeopleattherighttime
∙Increasingthequality(andaccuracy)ofourdata
∙Increasingtheperformanceofourreportingplatforms
Therearemanyareasofopportunitythatwewillbeaddressingthroughouta2-3yearprogramofbuildinganEnterpriseDataWarehouse,MasterDataManagementprogramandDataQualityprogramtodeliver"ActionableInformation"acrossourGlobalEnterprise.
HowmanyTJXrewardscard holders(oraroughpercentageofcustomers)exist?
-Questionconsideredproprietary
HowdoesTJXruntheirinventory?
-Ineedsomeclarificationonthisone.Istheteamreferringtowhenwetakephysicalinventoryeachyearorsomethingelse?
Howmuchinformationdotheyknowabouttheirclothingtheytransport?
(size,brand,color)
-Whenanorderispurchasedbyourbuyers,theycreateapurchaseorderanddeterminehowtheywouldliketotrackthepurchase.Thebuyerhastheabilitytobeasdetailedorasgeneralastheybelieveisnecessarytodrivetheirbusinessinthefuture. Forexample,ifthisbuyerispurchasingmen'sunderwear,thentheywilladdalineonthepurchaseorderforeachcolor,style,andsize,sofromonevendor,thepurchaseorderforthisunderwearmaybeaverylongandlargepurchaseorder. Theywillhaveaspecificstylenumbergeneratedbyoursystemtotrackthatindividualpackage-boxer,sizelarge,greenplaid,at$2.99andtheywillknowthelabelthatisonthepackageaswell,sayCalvinKlein.Theywoulddothisb/ctheyhavetherelationshipwiththevendorwheretheywillbeabletogobackasnecessaryandpurchasethatEXACTproductagain,soit'sworthtrackingthemerchandisethisspecifically. TheotherendofthespectrumisifwepurchaseproductfromavendorthatisamixedlotofstorestockfromSaksIt'satypicalopportunisticbuy. Thebuywillneverbemadeagain. Theymaywriteonlyafewlinesonthepurchaseorderandonestyleisgoingtobetopsandonelinewillbebottoms. Alltopsareretailedfor$19.99andallbottomsfor$24.99,sothereisonlyaneedfortwostyles. Thebuyeronlycareswhetheritsellsornotandanalyzesthestyleeachweektoseeiftheretailisappropriateorwhetherornotit'stimetomarkitdown. Soasyoucansee,verydifferentfromotherretailers. Italldependsontheproducts,eachbuy,whetherornotwe'llbeabletogettheproductagain. Also,evenifwearenotabletogetabuyagain,thebuyermaychoosetoputmultiplestylesonapurchaseorderwithdescriptionsofthecolororstyleorfabricationsothattheAllocationAnalystcancreateanicemixforthecustomertoshop.Additionally,thoseattheofficewillbeabletoanalyzethatinformationtoseewhattypesofproductsoldinwhattypesofstores. Whilewemightnotbeabletobuythatactualproductagain,weAREabletousethesellinghistorytohelpusmakebetterbuyingandallocationdecisionsinthefuture. Thislastexampleisaverycommonwaythatordersarewritten. Solongwindedwayofanswering,wecanchoosetotrackproductveryspecificallyornot.
Howdotheykeeptrackoftheirinventory?
-Whenabuyerplacesanorderwithavendor,theydecidehowtheywanttotrackproduct(seeaboveanswer-sharewiththisgroup). Foreachlineonapurchaseorder,thesystemassignsanindividualstylenumberthatisthengeneratedontoaticketthateitherweorthevendorattaches. Thestylenumberhasthedetailedinformationthatthebuyeroriginallyenteredontheorderonthatparticularlineofthepurchaseorder. Thestylewillhavethedepartmentnumber(Infant&Toddlerdept),thecategoryofmerchandise(romper),
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