询盘回复模板.docx
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询盘回复模板.docx
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询盘回复模板
1.催促下单,库存不多
DearX,
Thankyouforyourinquiry.
Yes,wehavethisiteminstock.Howmanydoyouwant?
Rightnow,weonlyhaveXlotsoftheXcolorleft.Sincetheyareverypopular,theproducthasahighriskofsellingoutsoon.Pleaseplaceyourorderassoonaspossible.Thankyou!
Bestregards,
(name)
2.回应买家砍价
Dearx,
Thankyouforyourinterestsinmyitem.
Iamsorrybutwecan’tofferyouthatlowpriceyouaskedfor.Wefeelthatthepricelistedisreasonableandhasbeencarefullycalculatedandleavesmelimitedprofitalready.
However,we’dliketoofferyousomediscountsonbulkpurchases.IfyourorderismorethanXpieces,wewillgiveyouadiscountofxx%off.
Pleaseletmeknowforanyfurtherquestions.Thanks.
Sincerely,
(name)
3.断货 (outofstock)
DearX,
Wearesorrytoinformyouthatthisitemisoutofstockatthemoment.Wewillcontactthefactorytoseewhentheywillbeavailableagain.Also,wewouldliketorecommendtoyousomeotheritemswhichareofthesamestyle.Wehopeyoulikethemaswell.Youcanclickonthefollowinglinktocheckthemout.
http:
//www.aliexpress…
Pleaseletmeknowforanyfurtherquestions.Thanks.
BestRegards,
(Yourname)
周末导致回复不够及时,先表示歉意,因为错过了最佳24小时回复时间所以可通过主动打折的方式赢取客户。
DearX,
Iamsorryforthedelayedresponseduetotheweekend.Yes,wehavethisiteminstock.Andtoshowourapologyforourdelayedresponse,wewillofferyou10%off.PleaseplaceyourorderbeforeFridaytoenjoythisdiscount.Thankyou!
Pleaseletmeknowifyouhaveanyfurtherquestions.Thanks.
BestRegards,
(Yourname)
4.关于支付
选择escrow,提醒折扣快结束了
HelloX,
Thankyouforthemessage.Pleasenotethatthereareonly3dayslefttoget10%offbymakingpaymentswithEscrow(creditcard,Visa,MasterCard,moneybookersorWesternUnion).Pleasemakethepaymentassoonaspossible.Iwillalsosendyouanadditionalgifttoshowourappreciation.
Pleaseletmeknowforanyfurtherquestions.Thanks.
Bestregards,
(Yourname)
5.合并支付及修改价格的操作
DearX,
Ifyouwouldliketoplaceoneorderformanyitems,pleasefirstclick"addtocart",then“buynow”,andcheckyouraddressandorderdetailscarefullybeforeclicking“submit”.Afterthat,pleaseinformme,andIwillcutdownthepricetoUS$XX.Youcanrefreshthepagetocontinueyourpayment.Thankyou.
Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.
BestRegards,
(Yourname)
6.提醒买家尽快付款模板
DearX,
Weappreciatedyourpurchasefromus.However,wenoticedyouthathaven’tmadethepaymentyet.Thisisafriendlyremindertoyoutocompletethepaymenttransactionassoonaspossible.Instantpaymentsareveryimportant;theearlieryoupay,thesooneryouwillgettheitem.
Ifyouhaveanyproblemsmakingthepayment,orifyoudon’twanttogothroughwiththeorder,pleaseletusknow.Wecanhelpyoutoresolvethepaymentproblemsorcanceltheorder.
Thanksagain!
Lookingforwardtohearingfromyousoon.
BestRegards,
(Yourname)
DearX,
Weappreciateyourorderfromus.Youhavechosenoneofthebestsellingproductsinourstore.It’sverypopularforitsgoodqualityandcompetitiveprice.Rightnow,weonlyhaveXlotsoftheXcolorsleft.Wewouldliketoinformyouthatthisproducthasahighriskofsellingoutsoon.
Wenoticedthatyouhadn’tfinishedthepaymentprocessfortheorder.We’dliketoofferyoua 10% discountonyourorder,ifyoupurchasenow,toensurethattheproductdoesn’tsellout. Wewillshipyourorderwithin24hoursonceyourpaymentisconfirmed.Ifyouneedanyhelporhaveanyquestions,pleaseletusknow.
BestRegards,
(yourname)
PS:
WeareoneofthebiggestsuppliersonAliExpress.Withmorethan3years’experienceinworldtrade,weareabletoprovidethebestprices,thehighestqualityandthesuperiorservice.Weinspectourproductsbeforeshippingthemoutandprovidea1yearwarrantyforallproducts.Wepromisetogiveyouafullrefundiftheproductsarenotasdescribed.
Ifyouhaveanyquestions,pleasecontactus;wearehappytohelpyou.
7.订单超重导致无法使用小包免邮的回复
DearX,
Unfortunately,freeshippingforthisitemisunavailable;Iamsorryfortheconfusion.FreeShippingisonlyforpackagesweighinglessthan2kg,whichcanbeshippedviaChinaPostAirMail.However,theitemyouwouldliketopurchaseweighsmorethan2kg.Youcaneitherchooseanotherexpresscarrier,suchasUPSorDHL(whichwillincludeshippingfees,butwhicharealsomuchfaster).Youcanplacetheordersseparately,makingsureeachorderweighslessthan2kg,totakeadvantageoffreeshipping.
Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.
BestRegards,
(Yourname)
8.海关税 (customstax)
DearX,
ThankyouforyourinquiryandIamhappytocontactyou.
Iunderstandthatyouareworriedaboutanypossibleextracostforthisitem.Basedonpastexperience, importtaxes fallsintotwosituations.
First,inmostcountries,itdidnotinvolveanyextraexpenseonthebuyersideforsimilarsmallorlow-costitems.
Second,insomeindividualcases,buyersmightneedtopaysomeimporttaxesorcustomschargesevenwhentheirpurchaseissmall.Astospecificrates,pleaseconsultyourlocalcustomsoffice.
Iappreciateforyourunderstanding!
Sincerely,
(Yourname)
海关问题,某些国家海关的严格检查造成货物延误,建议及时通知买家,及时的沟通让买家感觉你是一直在跟踪货物的状态,并是一位负责的卖家,以免置之不理造成误会。
Dearfriends
Wereceivednoticeoflogisticscompany,nowyourcustomsforlargeparcelperiodicallyinspectedstrictly,inordertomakethegoodssenttoyousafety,wesuggestthatthedelayinshipment,wishyouaconsenttoagree.PleaseletusknowassoonaspossibleThanks
亲爱的朋友
我们接到物流公司的通知,现在贵国的海关对大量邮包进行定期的严格检查,为了使货物安全的送达到贵处,我们建议延迟几天发货,希望征得您的同意。
希望尽快得到您的回复
9.因为物流风险,卖家无法向买家国家发货时给出的回复
DearX,
Thankyouforyourinquiry.
Iamsorrytoinformyouthatourstoreisnotabletoprovideshippingservicetoyourcountry.However,ifyouplantoshipyourorderstoothercountries,pleaseletmeknow;hopefullywecanaccommodatefutureorders.
Iappreciateforyourunderstanding!
Sincerely,
(Yourname)
10.已发货并告知买家
DearX,
Thankyouforshoppingwithus.
Wehaveshippedoutyourorder(orderID:
xxx)onFeb.10th byEMS.Thetrackingnumberisxxx.Itwilltake5-10workdaystoreachyourdestination,butpleasecheckthetrackinginformationforupdatedinformation.Thankyouforyourpatience!
Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.
BestRegards,
(Yourname)
11.物流遇到问题
DearX,
Thankyouforyourinquiry;Iamhappytocontactyou.
Wewouldliketoconfirmthatwesentthepackageon16Jan,2012.However,wewereinformedpackagedidnotarrivedueto shippingproblemswiththedeliverycompany.Wehavere-sentyourorderby EMS;thenewtrackingnumberis:
XXX. Itusuallytakes 7 daystoarrivetoyourdestination.Weareverysorryfortheinconvenience.Thankyouforyourpatience.
Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.
BestRegards,
(Yourname)
12如果买家希望提供样品,而贵公司不支持样品时,可以这样回复
DearX,
Thankyouforyourinquiry;Iamhappytocontactyou.
Regardingyourrequest,Iamverysorrytoinformyouthatwearenotabletoofferfreesamples.Tocheckoutourproductswerecommendorderingjustoneunitoftheproduct(thepricemaybealittlebithigherthanorderingbylot).Otherwise,youcanorderthefullquantity.Wecanassurethequalitybecauseeverypieceofourproductiscarefullyexaminedbyourworkingstaff.Webelievetrustworthinessisthekeytoasuccessfulbusiness.
Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.
BestRegards,
(Yourname)
13退、换货问题。
Dearfriend,
I'msorryfortheinconvenience.Ifyouarenotsatisfiedwiththeproducts,youcanreturnthegoodsbacktous.
Whenwereceivethegoods,wewillgiveyouareplacementorgiveyouafullrefund.Wehopetodobusinesswithyouforalongtime.
Wewillgiveyouabigdiscountinyournextorder.
Bestregards
14.报错了价要求对方取消订单
DearDmitriiStepanov,I'msosorrythatthepriceofthewindowstickerwaswrong,Thecorrectpriceis$0.5apieceofsticker,notapacketcontaining100stickers.It'sallmyfault,Ihavecorrectedthepricenow,I'smyfirsttimeopeninganonlinestoreandIdon'twanttobebannedbytheadministrators.So,canyoucanceltheorderandforgivemybold?
I'llbeappreciateifyoucanceltheorder.Andthemoneyyouhavepaidwillberefundedlater.-------Well,Icanceledtheorder.-------Thanksforyourkindness.Wishingyouahappyshopping!
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