整理EmotionManagementandUnderstandingOthersEmotion.docx
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整理EmotionManagementandUnderstandingOthersEmotion
EmotionalIntelligenceWorkshop(EIDC)
Chapter4EmotionManagement
Agenda:
情绪管理(EmotionManagement)
●因果思维(ConsequentialThinking)
●了解情绪反应环(EmotionReactionCycle)
●驾驭反应环选择点(ChoicePoints)
●5StepsofEmotionManagement
●5“Right”ofEmotionManagement
●15CompetenciesofEmotionManagement
●10WaystoImproveYourEmotionalIntelligence
●10Waystohelpdifficultpeoplewiththeiremotionalintelligence
●10Waystomaketheworldamoreemotionalintelligentplace
情绪管理过程:
→认知情绪(EmotionalLiteracy)
→识别习惯的情绪模式(EmotionalPatterns)
→因果思维(ConsequentialThinking)
→了解情绪反应环(EmotionReactionCycle)
→驾驭反应环选择点(ChoicePoints)
1.因果思维(ConsequentialThinking)
定义:
指我们分析感受、感受想法,从而判断最佳选择的能力与习惯.
功能:
●可以减少冲动,适当延长决策和反应时间
●比较准确地分析、预测自我及他人的反应和动机
●可以让我们检视和预测自己作出选择之后的结果,并分析其因果关系,有意识地作出行动
因果思维练习工具:
情绪代数学
2.情绪反应环(EmotionReactionCycle)
情绪的产生与反应是一个包含3个阶段的循环反应环:
●预备(Set-up)
●产生(Interpretation)
●升级(Escalation)
每个阶段之间都有一个关键点:
起点(State)→引爆点(Trigger)→反应点(Reaction)→起点(State)
每个阶段都会包含我们3个方面的内容:
●感觉(Feeling)
●想法(Thinking)
●行为(Acting)
3.驾驭反应环选择点(ChoicePoints)
我们可以通过有意识的在情绪反应环上添加3个选择点来实现情绪的管理:
预备阶段(起点→引爆点):
预防(Prevention)
产生阶段(引爆点→反应点):
及早介入(EarlyIntervention)
升级阶段(反应点→起点):
阻止情绪升级(De-escalation)
4.5StepsofEmotionManagement
Step1:
深呼吸(DeepBreathe)
Step2:
暂时远离(Getout)
Step3:
做点有意思的事情(DoSomething)
Step4:
成像(Imaging)
Step5:
回归(Iamback)
5.5“Right”ofEmotionManagement
●Withtherightperson正确的对象
●Totherightdegree恰当的程度
●Attherighttime恰当的时间
●Fortherightpurpose正确的目的
●Intherightway适当的方式
6.15CompetenciesofEmotionManagement
Competency1:
Self-Regard
Whatisit
Self-Regardistheabilitytoindicatehowgoodwefeelaboutourselfandacceptourself’swarts.
TransformationalBenefits
Anexpandingknowledgeofidentitythatisricher,moreflexible,moreconfident,andmoresecure.
Aswecontinuetobuildincreasinglypositiveself-regard,weexpandourcapacitytoenjoyourlivesandbeofservicetoothers.
ReelPerformer
Competency2:
Self-Awarence
Whatisit
EmotionalSelf-Awarenceistheabilitytounderstandwhatwearefeelingandwhy,aswellastoconnectwithourunderlyingbeliefs,assumption,andvalues.Itiskeytoourabilitytocommunicateourfeelingtoothersandstayalignedourtruemotivations.
TransformationalBenefits
Developstrategiestoeliminateormitigatetheemotionsthatarebringusdown.
Enableustobecomehappierandmoreexpansiveandincreaseourcapacitytorelatetoothers.
ReelPerformer
Competency3:
Assertiveness
Whatisit
Assertivenessistheabilitytoexpressfeelings,beliefs,andthoughtsanddefendone’srightsinanondestructivemanner.
TransformationalBenefits
Exponentiallyincreaseourvalue,impact,andwell-being.
Makeusempoweredpeoplewhofacethatwhichneedstobeaddressedandwhocanbereliedonforclarityandhonesty.
ReelPerformer
Competency4:
Independence
Whatisit
Independenceistheabilitytothinkforoneselfandnotbeundulyinfluencedbythethoughts,desires,andemotionsofothers.
TransformationalBenefits
Actaccordingtoyoursenseofethicsandvaluesandresiststhepressuretoconforminanunhealthyway.
Apersonstaystruetohisbeliefsandintuition,whenthetoughsituationsarise,willhavethegumptiontofacethechallengespresented.
ReelPerformer
Competency5:
Self-Actualization
Whatisit
Self-Actualizationistheabilitytostrivetoactualizeone’spotentialcapacity,abilitiesandtalents.Itrequirestheabilityanddrivetosetandachievegoals,beinginvolvedinandfeelingcommittedtovariousinterestsandpursuits.Self-actualizationisalife-longeffortleadingtotheenrichmentoflife.
TransformationalBenefits
ThepotentialasonegrowsSelf-Actualizationisunlimited.Welcomethesurprises.
Wearemuchmorecomfortable,resilient,andfuntobewithwhenweknowweareontherightpath.
ReelPerformer
Competency6:
Empathy
Whatisit
Empathyistheabilitytounderstand,beawareof,besensitiveto,andvicariouslyexperiencethefeelings,thoughts,andexperiencesofanother.
TransformationalBenefits
Getamoreaccuratereadonwhatsomeoneisseekingtotellusandhelptodevelopamoreeffectiveresponsetoothers.
Takepersonalresponsibilityfortheeffectivenessofcommunication.
ReelPerformer
Competency7:
SocialResponsibility
Whatisit
SocialResponsibilityistheabilitytorecognizeandassumeresponsibilityforthewell-beingofthelargergroupandfortheotherindividualswholiveandoperatewithinit.
TransformationalBenefits
Themoreresponsibilitywetake,thesaferwewillfeel,themorewecanachieve,thebetterwecancareforthefragileenvironmentthatsupportsus.
Feelagreatersenseofpurpose,feelmorevaluedandappreciated,feellessstresswhenweknowwearenotalone.
ReelPerformer
Competency8:
InterpersonalRelationships
Whatisit
InterpersonalRelationshipsistheabilitytoestablishandmaintainmutuallysatisfyingrelationshipsthatarecharacterizedbyintimacyandbygivingandreceivingaffection.
TransformationalBenefits
Bringahostofbenefitsfromstressreductiontoincreasedproductivityandcreativity,aswellasanexpandedenjoymentoflife.
Noticemoreeaseandsuccessinachievingthegoalsthatyoudesire.
ReelPerformer
Competency9:
StressTolerance
Whatisit
StressToleranceistheabilitytochoosecoursesofactionforcopingwithstress,overcomingthespecificproblemathand,controlorinfluencethestressfulsituation.
TransformationalBenefits
Improveone’sabilitytodealwithstressandexpandsone’sportfolioofstressmanagementstrategies.
Buildone’sconfidence,sodoesone’soptimisticoutlookregardingmanagingfuturestressfulsituations.
ReelPerformer
Competency10:
ImpulseControl
Whatisit
ImpulseControlistheabilitytoresistordelayanimpulse,drive,ortemptationtoact.Itentailsacapacityforacceptingone’saggressiveimpulses,beingcomposed,andcontrollingaggression,hostility,andirresponsiblebehavior.
TransformationalBenefits
Increaseproductivityandimproveself-regard.
Improvedresultsinthedailychallengesoflifeappear.
ReelPerformer
Competency11:
RealityTesting
Whatisit
Realitytestingistheabilitytoseethingsobjectively,thewayyouare,ratherthanthewaywewishorfeartobe,toaccuratelysizeuptheimmediatesituation.
TransformationalBenefits
Avoidtheunexpectedloss,disapointmentandbadluckthatwecaninadvertentlycauseforourselvesandothers.
Helpusgetonthesamepagewitheveryonewhoisinvolvedandkeepoureffortscoordinated.
ReelPerformer
Competency12:
Flexibility
Whatisit
Flexibilityistheabilitytoadjustone’sfeelings,thoughts,andbehaviortochangingsituationsandconditions.
TransformationalBenefits
Morefreedom,lessoftenneedingtoberight,lifebalance,lightenedworkload,lessstressanddefensiveness.
ReelPerformer
Competency13:
ProblemSolving
Whatisit
ProblemSolvingistheabilitytoidentifyanddefineproblemsaswellastogenerateandimplementpotentiallyeffectivesolutions.
TransformationalBenefits
Addtoyourvalueasateamplayer,makeyoumoreproductiveandeffectiveregardlessofthefieldinwhichyouwork.
Makelifeflowsmoothlyandmoreenjoyably.
ReelPerformer
Competency14:
Optimism
Whatisit
Optimismistheabilitytolookatthebrightersideoflifeandtomaintainapositiveattitudeeveninthefaceofadversity..
TransformationalBenefits
Ameasureofhopeinone’sapproachtolife.
Hasanenormousinfluenceonwhatourfuturerealitywillbecome.
ReelPerformer
Competency15:
Happiness
Whatisit
Happinessistheabilitytofeelsatisfiedwithone’slife,toenjoyoneselfandothers,andtohavefun.
TransformationalBenefits
Slowdownandopentoourinherentcompassion,helpustoconnectbeinganddoing.
Experiencevaluablechangesinphusicalwell-being,beingmoreateaseandmorecheerful.
ReelPerformer
7.10WaystoImproveYourEmotionalIntelligence
●Becomemoreself-Aware
●Expressyourthoughts,feelings,andbeliefs
●Discoveryourinnerpassions
●Knowyourstrengthsandweaknesses
●Startbeingmoreempathic
●Manageanotherperson’semotions
●Besociallyresponsible
●Manageyourownimpulses
●Bemoreflexible
●Behappy
8.10Waystohelpdifficultpeoplewiththeiremotionalintelligence
●Taketheindirectapproach
●Havingatalk
●Knowingwhetheryou’vebeenheard
●Gaugingtheintentiontochange
●Givingfeedback
●Providingstrategies
●Checkingprogress
●Exploringtheeffectofpoorbehavior
●Explainingindifferentways
●Sellingonbenefits
9.10Waystomaketheworldamoreemotionalintelligentplace
●Caringforothers
●Focusingonotherpeople
●Workingonyourself
●Helpingyourfamily
●Givingbacktoyourcommunity
●Improvingyourworkplace
●Bringbackcivility
●Reducinghate
●Takingupacauseforyourcountry
●Changingyourworld
Chapter5UnderstandingOthers’Emotion
1.Howtorecognizeother’semotion?
A.VerbalLanguage(Words)
•Theclearestwaytocommunicate.
•5651languageshasfoundintheworld.
•Structure,Consciousness
•Influencethinking
B.VoiceandTones
•Inflection(语音):
Whatisimportant
•Volume(声量):
Energeticinvol
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