高考英语二轮复习阅读理解专题测试题 57.docx
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高考英语二轮复习阅读理解专题测试题 57.docx
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高考英语二轮复习阅读理解专题测试题57
SittingonthepeacefulcoastofGalapagosIslands.Ecuador,watchingthesunmovequietlyintothesea,youshouldn'tforgetthatCharlesDarwin(1809-1882)arrivedherein1835.Hestayedontheislandsforfiveweeks,observingvariousanimals.Thisfinallyinspired(启发)hisfamouswork,OntheOriginofSpecies.YoucancertainlyfollowDarwin'sfootstepsandenjoyatripfromfourtosevendaystotheislands.Theislandsarecertainlyaparadise(天堂)forwildlife,astherearenonaturalkillersontheislandsandthenumberofboatsandvisitorsisundergovernmentcontrol.ThoughyoucannotwalkfreelyasDarwindidabout200yearsago,eachdayisasimpressiveasitcouldbe.Themostwell-knownanimaloftheGalapagosisthegianttortoise(巨型海龟),whichcanbeseenmovingslowlyaroundthehighlandsofSanraCruz,thesecondlargestislandinthearchipelago(群岛).SomeofthesecreaturesaresooldthattheymighthavebeenseenintheiryouthbyDarwinhimself.Despitestrictcontroloveractivitiesandtiming,yourstayontheGalapagoswillberememberedasachainofincomparablepictures:
divingwithsealionsthatswimandplaywithininchesofyou;feelingsmallsharkstouchyourfeetasyouswim;and,mostmagically,seeingawhaleandherbabysurfacewithagreatbreathofair.TravellingbetweentheislandsandobservingthewildlifethatsoinspiredDarwin,youwillfeelasthoughyouaregettingaspecialviewofanuntouchedworld.Atnightyouwillsleeponboardtheship,leavingthewildlifeincompleteoccupationoftheislands,whichareasundisturbednowastheyhavebeensincethebeginningoftime.
()1.WhatdoweknowaboutDarwin'svisittotheislands?
A.Hestudieddifferentcreaturesontheislands
B.Hecompletedhisfamousbookontheislands
C.Hewastouchedbythegeographyoftheislands
D.Hewasattractedbywell-knownanimalsoftheislands
()2.Whichofthefollowingplaysaroleinmakingtheislands"aparadiseforwildlife"?
A.Animalsontheislandsfeedongrass.
B.Localgovernmentforbidskillingwildlife.
C.Peoplecannotvisittheislandsastheywish.
D.Touristsarenotallowedtotouchtheanimals.
()3.Yourstayontheislandswillbemostimpressivemainlybecauseof_________.
A.Thebeautifulseaviews
B.Darwin'sinspiringtrip
C.acloserviewofanimals
D.variousdaringactivities
()4.Whichofthefollowingwouldbethebesttitleforthepassage?
A.AUniqueAttractionforWildlifeLovers
B.CalapagosasaParadiseforAdventures
C.CharlesDarwinasaSymbolofGalapagos
D.ASuccessfulExampleofWildlifeProtection
【语篇解读语篇解读】本文介绍了一个冒险家的乐园GalapagosIslands,达尔文曾在这儿受到启发写语篇解读出了《物种起源》一书,同时,由于这儿保护得很好,直到现在依然是旅游的好去处.
1.答案A【解析】细节理解题.由文中的Hestayedontheislandsforfiveweeks,observingvariousanimals.可知达尔文在这儿观察了各种各样的动物.
2.答案C【解析】细节理解题.根据文中...strictcontroloveractivitiesandtiming...可知,当地对游客的活动和参观时间都是有严格限制的,所以答案选C项.
3.答案C【解析】细节理解题.根据yourstayontheGalapagoswillberememberedasachainofincomparablepictures:
divingwithsealionsthatswimandplaywithininchesofyou;feelingsmallsharkstouchyourfeetasyouswim;and,mostmagically,seeingawhaleandherbabysurfacewithagreatbreathofair.可知,在Galapagos岛上能与动物亲密接触.
4.答案A【解析】主旨大意题.这篇文章主要是向我们推荐GalapagosIslands,因此题目要具有醒目的特点,方能达到吸引读者眼球的目的,故题目以A为佳。
阅读理解-----A
Inthemoreandmorecompetitiveserviceindustry,itisnolongerenoughtopromisecustomersatisfaction.Today,customer“delight”iswhatcompaniesaretryingtoachieveinorordertokeepandincreasemarketshare.
Itisacceptedinthemarketingindustry,andconfirmedbyanumberofresearches,thatcustomersreceivinggoodservicewillpromotebusinessbytellingupto12otherpeople:
thosetreatedbadlywilltelltheirtalesofwoetoupto20people,80percentofpeoplewhofeeltheircomplaintsarehandledfairlywillstayloyal
NewlungesforcustomercarehavecomewhenpeoplecanobtaingoodsandservicesthroughtelephonecallcentersandtheInternet.Forexample,manycompaniesnowhavetoinvest(投资)alotofmoneyininformationtechnologyandstafftraininginordertocopewiththe“phonerage”—causedbydelaysinansweringcalls,beingcutoffinmid-conversationorleftwaitingforlongperiods.
“Manypeopledonotliketalkingtomachines,”saysDr.StoreySeniorLecturerinMarketingatCityUniversityBusinessSchool.“Banks,forexample,encouragestaffatcallcenterstousecustomerdatatoestablishinstantandgoodrelationshipwiththem.Theaimistomakethecustomerfeeltheyknowyouandthatyoucantrust—thesortofcomfortablefeelingspeoplehaveduringface-to-facechatswiththeirlocalbranchmanager.”
Recommendedwaysofcreatingcustomerdelightinclude:
under-promisingandover-delivering(sayingthatarepairwillbecalmedoutwithinfivehours,butgettingitdonewithintwo);replacingafaultyproductimmediately:
throwinginagiftvoucher(购物礼卷)asanunexpected“thankyou”torentalcustomers;andalwaysreturningcalls,evenwhentheyarecomplaints.
Aimingforcustomerdelightisallverywell,butifservicesdonotreachthehighlevelpromised,disappointmentorworsewillbetheresult.Thiscanbeeasedbyofferinganapologyandanexplanationofwhytheservicedidnotmeetusualstandardswithempathy(forexample,”Iknowhowyoumustfeel”),andpossiblesolutions(replacement,compensationorwhateverfamessuggestsbestmeetsthecase).
Airlinesfacesomeofthetoughestchallengesovercustomercare.Fiercecompetitionhasconvincedthemthatdelightingpassengersisanimportantmarketingtool,whilethereisgreatpotentialforcustomerangeroverdelayscausedbyweather,unclaimedluggageandtechnicalproblems.
ForBritishAirwaysstaff,awinningtelephonestyleisconsideredvitalinhandlingthelargevolumeofcallsaboutbookingsandflighttimes.Theyaretrainedtoanswerquickly,withtheirname,jobtitleanda“weareheretohelp”attitude.Thecompanyhasinvestedheavilyininformationtechnologytomakesurethatinformationisavailableinstantlyonscreen.
BritishAirwaysalsosaysitscustomercarepoliciesareappliedwithinthecompanyandstaffaretaughttoregardeachotherascustomersrequiringthehigheststandardsofservice.
Customercareisobviouslyheretostayanditwouldbeafoolishcompanythatusedsloganssuchas"wedoasweplease”.Ontheotherhand,themorecustomersarepromised,thegreatertheriskofdisappointment.
()1.WecanlearnfromParagraph2that.
A.complainingcustomersarehardtosatisfy
B.unsatisfiedcustomersreceivebetterservice
C.Satisfiedcustomerscatchmoreattention
D.well-treatedcustomerspromotebusiness
()2.Thewritermentions“phonerage”(Paragraph3)toshowthat.
A.customersoftenusephonestoexpresstheiranger
B.peoplestillprefertobuygoodsonline
C.customercarebecomesmoreattention
D.customersrelyontheirphonestoobtainservices
()3.Whatdoesthewriterrecommendtocreatedelight?
A.CallingcustomersregularlyB.Givinga“thankyou”note.
C.DeliveringaquickerserviceD.Promisingmoregifts.
()4.Ifamanagershouldshowhisempathy(Paragraph6),whatwouldheprobablysay?
A.“Iknowhowupsetyoumustbe.”B.“Iappreciateyourunderstanding.”
C.“I’msorryforthedelay.”D.“Iknowit’sourfault.”
()5.Customerdelightisimportantforairlinesbecause.
A.theirtelephonestyleremainsunchanged
B.theyaremorelikelytomeetwithcomplaints
C.theservicescostthemalotofmoney
D.thepoliciescanbeappliedtotheirstaff
()6.Whichofthefollowingisconveyedinthisarticle?
A.Face-to-faceservicecreatescomfortablefeelingsamongcustomers.
B.Companiesthatpromisemorewillnaturallyattractmorecustomers.
C.Acompanyshouldpromiselessbutdomoreinacompetitivemarket.
D.Customerdelightismoreimportantforairlinesthanforbanks.
阅读理解----------D
Fromgoodreadingwecanderivepleasure,companionship,experience,andinstruction.Agoodbookmayabsorbourattentionsocompletelythatforthetimebeingweforgetoursurroundingsandevenouridentity.Readinggoodbooksisoneofthegreatestpleasuresinlife.Itincreasesourcontentmentwhenwearecheerful,andlessensourtroubleswhenwearesad.Whatevermaybeourmainpurposeinreading,ourcontactwithgoodbooksshouldneverfailtogiveusenjoymentandsatisfaction.
Withagoodbookinourhandsweneedneverbelonely.Whetherthecharactersportrayedaretakenfromreallifeorarepurelyimaginary,theymaybecomeourcompanionsandfriends.Inthepagesofbookswecanwalkwiththewiseandthegoodofalllandsandalltimes.Thepeoplewemeetinbooksmaydelightuseitherbecausetheyresemblehumanfriendswhomweholdorbecausetheypresentunfamiliartypeswhomwearegladtowelcomeasnewacquaintances.Ourhumanfriendssometimesmayboreus,butthefriendswemakeinbooksneedneverwearyuswiththeircompany.Byturningthepagewecandismissthemwithoutanyfearofhurtingtheirfeelings.Whenhumanfriendsdesertus,goodbooksarealwaysreadytogiveusfriendship,sympathy,andencouragement.Oneofthemostvaluablegiftsbestowedbybooksisexperience.Fewofuscantravelfarfromhomeorhaveawiderangeofexperiences,butallofuscanleadvariedlivesthroughthepagesofbooks.Whetherwewishtoescapefromtheseeminglydullrealitiesofeverydaylifeorwhetherwelongtovisitsomefar-offplace,abookwillhelpuswhennothingelsecan.Totravelbybookweneednobankaccounttopayourway;noairshiporoceanlinerorstream-linedtraintotransportus;nopassporttoenterthelandofourheart'sdesire.Throughbo
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