Management Research Paper.docx
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Management Research Paper.docx
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ManagementResearchPaper
ResearchPaper
Mgmt192
Topic#2:
Whatisworkplacediversity?
Whataretherelatedopportunitiesandchallengestotheworkplace?
Whataresomeprinciples,practices,techniques,programsetc.thatcanbeusedtomanageworkplacediversity?
Givenexamplesofdiversitymanagementpracticesusedbyorganizations?
Submittedby:
Hecate
ID:
1323230137ChineseName:
GaoBingjie
ShanghaiLixinUniversityofCommerce
SubmittedMay27,2014
Instructor:
Ronsitter
Totalwordcount:
2,033
TABLEOFCONTENTS
Introduction
Diversityreferstothevarietyofdifferencesbetweenpeopleinanorganizationbasedonrace,gender,ethnicity,age,personality,style,backgrounds,educationandmore.
(Ask,2014).Today,workplaceisfullwithchallengesandopportunities.Andasmanagers,managingworkplacediversityisimportant.
Opportunitiesandchallengestotheworkplace
NewtotheWorkplace
FittingIn
Figuringouthowtobepartofanewworkculturecanattimesbefrustrating.Gettoknowyourcoworkersbyworkingonteamprojects.Thispromotescommoninterests,buildstrust,andallies.Askquestionsifyoudon'tunderstandsomething.Befriendlyandrespectful.Yourgoodattitude,manners,andworkhabitswillshowthatyouareaprofessional.Don'tcontributetoofficegossip.
BeingHeard
Ittakestimetogainthetrustofcoworkerstogetthemonboardwithyourideas.Listenandobservebeforesuggestingchanges.Bringsolutionstothetable.Engageyourcoworkersbyknowingwhatyouaretalkingabout.Buildareputationofbeingclear-headed,objective,andreasonable.
MakingMistakes
Theyhappentoeveryoneatsomepoint.Admitthemandapologize.Don'tofferexcusesortrytocoverthemup.Instead,offersolutionsassoonaspossibleandfixtheproblemonyourowntime.Forgiveyourself,andmoveon.
TimeManagement
Itcanbedifficultwhenyou'resettlingintoanewjobandadjustingtoyournewresponsibilities.Createadaily"todo"orgoalslist.Breakingdownyourtaskswillmakethemseemmoremanageable,keepyouorganized,andhelpyoutobemoreproductiveandefficient.Ifyouarestillhavingdifficultymanagingyourworkload,askacoworkerforadvice,orspeakwithyoursupervisortoprioritizeyourwork.
ProblemswithCoworkers
Slackers
Slackerslowerproductivity.Ifacoworker'spoorworkhabitsareaffectingyourjobperformance,explainrespectfullytothemhowtheirbehaviorisaffectingyouandwhatyouwouldliketoseechanged.Butkeepinmindthatitisyour(orthecoworker's)supervisor'sresponsibilitytodealwithproblemworkplacebehavior.Unlessthispersonhasauthoritytodelegateworktoyou,youcansay"no"totheirrequeststodotheirwork.Concentrateonbeingagoodemployee.Don'tfallintotheirpoorworkroutine.
DisagreeableCoworkers
Theycreateanunpleasantworksituation.Avoidthemifpossible,bepleasantwhenyouhavetoworkwiththem,andstanduptothemwhennecessary.Eveniftheyneedtobedealtwith,don'tgetintoafightwiththem.Talkwiththemcalmly,inprivate,abouthowtheirbehaviormakesyoufeel.Avoidinvolvingyoursupervisorunlessit'sabsolutelynecessary.
OfficeBullies
Theycauseanxietyandstress.Andtheyoftentargetthosetheyseeasathreat.Don'tletthemisolateyouormakeyoufeelbadaboutyourself.Standupforyourself.Neversinktotheirlevel.Discusstheproblemwithamentortofindthebestwaytohandlethem.Iftheyarethreateningyou,reportittoyoursupervisor.
GossipersandTroubleMakers
Theycanbeespeciallydisruptivetotheworkplaceandcausemisunderstandings.Befriendly,butactbusyandtheywillgetthemessagethatyouhavebetterthingstodo.Whilethispersoncanserveasyourearstotheofficegrapevineandworkplacedynamics,don'tcommentoraddfueltotheirbehavior.
WhinersandComplainers
Theytendtoseethenegativesidetoeverything.Thisattitudecanbeharmfultomorale.Beempathetic,butputtheproblembackonthem.Askthemwhattheyintendtodoaboutsolvingit.Complainingmaybetheirattempttoavoidconflict,relievestressaboutthingstheyfeeltheyhavenocontrolover,orsimplytogetattention.Donottrytosolvetheirproblemforthem.Donotturntheircomplaintsintoofficegossipeither.
SaboteursandBackstabbers
Theycausedistrustbyspreadingrumorsorwithholdingimportantinformationfromthosetheyseeasrivals.Thiscanaffectyourcareergoalsandreputation.Confrontthemcalmlyabouttheirbehavior.Donotplaytheirgame.Whenyouhaveagoodideaorassistedonaproject,tellyoursupervisorsoyougetthecredityoudeserve.Ifsomeoneistryingtomakeyoulookbad,checkinregularlywithyoursupervisoronyourjobperformance.
WorkplaceEthicsandIntegrityIssues
Poorbusinessandworkplaceethicscanbehazardoustoyourjobsecurity.Itcancausepeopletoloserespectforyouandfollowyoufortherestofyourcareer.Stayclearofthosewhoaskyoutocompromiseyourintegrity.Say"no"torequeststhatmakeyoufeeluncomfortable.Reviewyouremployer'sworkplaceethicsandproperbusinessethics.Insomecases,theseissuesneedtobereportedtoyoursupervisor,humanresources,orlegalrepresentatives.
GettingAlongwithYourBoss
Problemswithabossareemotionallyandphysicallydraining.Theycanoftenstemfromworkstyleorpersonalitydifferences.Thefirststepistofigureoutwhatspecificallytheyaredoingthatisupsettingyou.Thenaskyourselfwhy.IthelpstolookattheproblemfrombothyourperspectiveANDyoursupervisor's.Next,decidehowbesttodiscussitwiththem.Avoidblaming,accusing,orventing.
WorkplaceBullying
Bullyingintheworkplacecanincludeanythingfromcondescendingbehaviorandgossipingtoexclusionorviolence.Bothcoworkersandbossescanbebullies.Ifyouarebeingbulliedatwork,youarenotalone.Fearofdismissalorretaliationkeepsmanyemployeesfromreportingbullyingtotheiremployers.Someemployersdismissthebullyingasapersonalityconflict.Keepadetailedlogofthebully'sbehaviorandspeakwithsomeoneinhumanresourcesorwithinthecompanythatyoutrust(iseek,2014).
Opportunitiesandchallengesarecloselylinked.Ifyoucanmeetthechallengeswell,thechallengesmaybecomeopportunities.Gettingalongwellwithcoworkersandbossesandimprovingyourskillsandabilitiesthroughchallengesaregoodopportunitiestogetpreparedforthepromotion.Ifyoushowthatyouareacapable,popularandbeentrustedperson,youhavemorechancetobeentrustedwithanimportantpostbyyourboss.
Manageworkplacediversity
Managingdiversityisdefinedas"planningandimplementingorganizationalsystemsandpracticestomanagepeoplesothatthepotentialadvantagesofdiversityaremaximizedwhileitspotentialdisadvantagesareminimized,"accordingtoTaylorCoxin"CulturalDiversityinOrganizations."(ucsf,2014)
PlanningandImplementation
Businessmanagers,inordertoeffectivelymanagediversity,mustbeabletoplanandexecuteadiversityplan.Thisinvolvesmappingoutawaytocreateanappreciationfordiversityinallemployeesinyouroffice.Severalmethodsexisttohelpyouaddressthisissue.
Planadiversityretreat.Whetheraweekendawayorseveraldaysessionsintown,itisimportantforyou,yourstaffandadiversityexperttodiscusstheissueinanon-businesssetting.Adiversityretreatalsoallowsemployeestogettoknoweachotheranddevelopanappreciationforeachotheroutsideofwork.
Appointadiversityofficer.Ideally,thispersonshouldworkforthecompanyandvolunteerforthetask.Aspartoftheirduties,heorsheshouldattenddiversityseminarsonceortwiceayearandkeepthestaffknowledgeableandopentodiversity.Anincentiveforthediversityofficermightbemorepaidvacationdaysor,ifthecompanycanaffordit,araise.
ConflictResolutionSkills
Anessentialtooltomanagingworkplacediversityistheabilitytohandleconflict.Disagreementsthatarisebecauseofculturaldifferencesmustbehandledpromptlyandswiftlyastonotdecreaseproductivityintheworkplace.
Beobjective.Wheninvestigatingadisagreement,befair,objectiveandfactualintheprocess.Askeachpartyquestionsaboutwhathappenedandtakenotesaccordingly.Gettothebottomoftheissueand,insteadofplacingallblameononeperson,makesureeachpersonknowstheimportanceofacceptingeveryoneandappreciatingtheirroleintheoffice.
Communication
Goodcommunicationisoneofthebestwaystomanagediversityintheworkplace.Encourageyouremployeestoshareconcernsastheyarise.Everyemployeeshouldfeelequallyimportanttothecompany.
Keepanopendoorpolicy.Beopenwithyouremployeessotheyfeelcomfortablecomingtoyouwithquestionsandconcernsaboutissues,bothnon-work-relatedandwork-relatedalike,suchasdiversity.Makingyourselfapproachablewillserveyouwellinhandlingconflict,andeveryemployeewillfeelimportant.
Anotherwaytoimprovecommunicationintheworkplaceistoassignemployeestoproject-basedgroupstoworkonlargetasks,increasingteamworkandhelpingemployeesunderstandeachother.Diversifytheteamsandencourageeachteammembertoworkpeacefullywithoneanother.Theywillfindthatamidtheirdifferences,eachmemberbringsavaluableadditiontotheteam(MitchellHolt,2014).
Diversitymanagementpractices
MadisonCo.
FortuneSmallBusinessMagazinerecentlyhadanarticleaboutasmallcompanyinConnecticut,MadisonCo.,thathadanemployeegothroughamajorchange.Overthecourseoftime,oneofitssupervisors,AnnFerraiolohadalteredherlook,and,thenoneday,cametoworkafteranoperationandwasnowTony,amale.
Asamanufacturingcompany,thecompany
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