最新新视野大学英语第三版视听说3答案.docx
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最新新视野大学英语第三版视听说3答案.docx
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最新新视野大学英语第三版视听说3答案
新视野大学英语(第三版)视听说3
答案
Unit1
Sharing
Task2
(1)daredevil
(2)bungeejumping
(3)cupoftea
(4)feelgood
(5)achievement
Task3
c-d-e-b-a
Task4
1,2,4
Task5
BCBCB
Task6
1.
(1)startedoff
(2)ahugebusinessempire
2.
(1)teacher
(2)taughtmesomuchaboutlife
3.
(1)imprisoned
(2)survived
(3)impressed(4)abilityortheskills
Listening
Task2
Activity1
1,2,3,4,5,6,9,10,11
Viewing
Task2
Activity1
3
Activity2
e-g-c-b-f-a-d
Activity3
1.90minutes
2.truelandmark
3.
(1)10times
(2)focus
4.makethischallenge
5.sevenmiles
6.
(1)fourmonths
(2)outstandingachievement
Role-play
Task1
Activity1
B
Activity3
1.LikeIsaid
2.havingsaidthat
3.That'swhatIwassaying
Presenting
Task1
Activity2
1,2,3,6,7,9,10,11
Conversations
Short
BCADC
Long
BAAC
Passage
Task1
DCAB
Task2
(1)believein
(2)circumstances
(3)searchingfor
(4)astrongsenseof
(5)responsibility
(6)insecurity
(7)integrity
(8)accomplishing
(9)arelongingfor
(10)priorities
News
Task1
ADD
Task2
BBD
Unittest
PartⅠ
BCADC
PartⅡ
DABCC
PartⅢ
BCAAD
PartⅣ
(1)opening
(2)struggled
(3)progress
(4)remaining
(5)emerged
(6)continued
(7)enlarge
(8)crawling
(9)getthrough
(10)asstrongas
Unit2
Sharing
Task2
(1)mood
(2)sun
(3)smile
(4)feeling
Task3
b-e-a-d-c
Task4
3,5
Task5
1.
(1)successofthebusiness
(2)lastJune
2.vegetablesandflowers
3.
(1)visitmyfather
(2)amazingsights
4.applicants
5.gettingajob
Listening
Task2
Activity1
1.
(1)peoplearegettingangrier
(2)controllingtheirtemper
2.leaveusfeelingangry
3.inacontrolledway
4.feelmuchbetter
5.
(1)laughtertherapy
(2)theymakethemlaugh
(3)doingsomethingfunny
6.theydon'tneedmedicine
Activity2
1,4
Viewing
Task2
Activity1
1.eagerpleased
2.nervousawkward
3.expectantexcited
4.agitatedcontented
Role-play
Task1
Activity1
G-A-C-F-B-D-E
Activity2
3,5,5,2,4,4+6,6,7,1,5
Activity3
1,2,3,4,5,6,8,9,10,11,12,13
Presenting
Task1
Activity1
1,2,3
Activity2
1,3,5,7
Conversations
Short
DCAAD
Long
CBAD
Passage
Task1
BCAA
Task2
(1)exerting
(2)fabulous
(3)talkthemout
(4)approaches
(5)headfor
(6)efficient
(7)islinkedwith
(8)comparefavorablyto
(9)boost
(10)session
News
Task1
BD
Task2
DD
Unittest
PartⅠ
CDAAC
PartⅡ
BCCBC
PartⅢ
ADBAA
PartⅣ
(1)at
(2)wheel
(3)tone
(4)expression
(5)Honey
(6)divorce
(7)speed
(8)talkmeout
(9)bankaccounts
(10)everythingIneed
Unit3
Sharing
Task2
(1)block
(2)afewof
(3)similar
(4)quitealot
(5)well
Task3
b-d-a-c
Task4
1,4,4,5,2,4,1,3,1,4
Task5
1.
(1)existaswell
(2)loudmusic
2.
(1)respectingprivacy
(2)participating(3)needshelp
3.
(1)considerate
(2)property(3)friendly
Task6
2,3
Viewing
Task2
Activity1
e-a-f-b-d-c
Activity2
AABC
Role-play
Task1
Activity1
DCBA
Activity2
1,3,5
Activity3
1,2,4,6,8,9,11
Presenting
Task1
Activity1
2,4
Activity2
1,4,6
Conversations
Short
DBCBC
Long
CBCB
Passage
Task1
BDCD
Task2
(1)illegal
(2)takingfamilyvacations
(3)acquaintances
(4)throwingaparty
(5)verbal
(6)tolerant
(7)intervene
(8)splitsthedifference
(9)resolve
(10)talkitout
News
Task1
AD
Task2
DB
Unittest
PartⅠ
ACACB
PartⅡ
BBDAC
PartⅢ
CBDDD
PartⅣ
(1)winter
(2)literally
(3)community
(4)wider
(5)siblings
(6)woods
(7)explore
(8)catching
(9)wouldrun
(10)golfcourse
Unit4
Sharing
Task2
c-d-a-b
Task3
2,3,4,5
Task4
1.
(1)amazing
(2)changedmylife
2.
(1)mobilephone
(2)emails
3.
(1)camera
(2)takingapicture
4.
(1)fantasy
(2)cakes
5.
(1)arts
(2)creativity
Listening
Task2
Activity1
cheaper
better
oil
sad
safety
appetite
precision
purple
Activity2
(1)Whichsoftdrink
(2)wantthings
(3)howconsumersbehave
(4)above
(5)abiggershare
(6)small
(7)Ideservethebest
(8)steam
(9)cigarettesmoke
(10)smile
(11)aticksymbol
(12)positive
(13)built-inassociations
(14)sportsequipment
Viewing
Task2
Activity1
ABC
Role-play
Task1
(1)feelabout
(2)havingacompetition
(3)consider
(4)strike
(5)it'dbegreat
(6)Supposewe
(7)aproblem
(8)frankly
(9)complicated
(10)grab
(11)thinkingof
(12)gowith
Presenting
Task1
Activity2
1,2,4,6,8,10
Conversations
Short
DBCAD
Long
BCDB
Passage
Task1
BCAD
Task2
(1)vary
(2)alargeportionof
(3)well-being
(4)profound
(5)accessible
(6)ultimately
(7)haveaharmfuleffecton
(8)wentagainst
(9)aviation
(10)isnotworthpursuing
News
Task1
DD
Task2
CDC
Unittest
PartⅠ
BCACD
PartⅡ
CCDAD
PartⅢ
DABAA
PartⅣ
(1)biological
(2)firmly
(3)efforts
(4)isolation
(5)objectors
(6)originality
(7)modest
(8)improvethehealth
(9)morally
(10)legislation
Unit5
Sharing
Task2
(1)producer
(2)enjoys
(3)inasuccessfulband
(4)dreamjobs
Task3
1,2,3,8,9,11
Task4
1.
(1)footballer
(2)enough
2.
(1)professional
(2)performing
3.
(1)band
(2)world-famous
4.
(1)sports
(2)lateron(3)servingpeople
Task5
e-b-a-d-c
Task6
1,4
Listening
Task2
Activity1
B-C-A
Activity2
ABBAC
ACCAB
Activity3
1.
(1)lovedfashion
(2)amazingforme(3)hardwork
2.
(1)lookgoodallthetime
(2)feelingterrible
3.
(1)eatingdeliciousfood
(2)getpaid(3)getbored
4.
(1)workoff
(2)Igaveitup
5.
(1)wonderfullyromantic
(2)howtiring
6.
(1)ruinthegrapes
(2)worryabouttheweather
(3)absolutelyfascinating
Viewing
Task2
BDBD
Role-play
Task1
Activity1
CBBB
Activity2
1,3,4,6,7,9,11,13,14,15
Conversations
Short
BBADC
Long
BABD
Passage
Task1
DABD
Task2
(1)sufferfrom
(2)enthusiastic
(3)erodes
(4)competent
(5)clear-cut
(6)labeling
(7)comesdownto
(8)commonplace
(9)tendto
(10)focusingon
News
Task1
AC
Task2
AAB
Unittest
PartⅠ
ADADD
PartⅡ
DCABB
PartⅢ
ACAAD
PartⅣ
(1)predict
(2)identical
(3)typical
(4)boring
(5)variety
(6)dangerous
(7)normal
(8)somerobbers
(9)captured
(10)rightthere
Unit6
Sharing
Task2
(1)reading
(2)modernworld
(3)opportunities
(4)influenced
(5)better
Task3
1.
(1)education
(2)righttovote
2.
(1)technologies
(2)medicine(3)abetterlife
3.personoftoday
4.morevalues
5.
(1)greatcauses
(2)imaginations
6.abadthing
Task4
e-b-a-c-d
Task5
2,4,6,8,9,10
Viewing
Task2
Activity1
1,2,4
Activity2
(1)fame
(2)beautiful
(3)simple
(4)unhappy
(5)lowly-paid
(6)talent
(7)Earth
Role-play
Task1
Activity1
AABBB
Activity2
2,3,5,6,9,11
Presenting
Task1
2,4
Conversations
Short
CABAB
Long
ACCB
Passage
Task1
ADBB
Task2
(1)estimated
(2)assassinated
(3)wasintendedto
(4)releasedfrom
(5)madeacontractwith
(6)gaveway
(7)ensued
(8)survived
(9)victims
(10)perished
News
Task1
BD
Task2
BA
Unittest
PartⅠ
CBACD
PartⅡ
CCDAB
PartⅢ
CADCD
PartⅣ
(1)beneficial
(2)fought
(3)strengthened
(4)pulledout
(5)part
(6)serveas
(7)amazing
(8)stood
(9)sought
(10)civilization
物业公司业主走(回)访制度
一、制定走(回)访制度的意义:
1、加强物业管理处与广大业主(住户)的联系和沟通,让业主切身体会物业公司对其的重视和关心,从而相互理解便于更好的开展物业工作。
2、使管理处各项工作置身于业主(住户)监督之中,从而集思广益,及时总结经验、教训,不断改进管理服务工作,提高服务质量。
二、回访分类和回访方式:
1、回访分类:
定期走访,专项走访,投诉回访,有偿服务回访、维修工单
2、回访方式:
电话回访、上门面谈、日常巡视。
三、回访的操作规范:
1、客服专员负责小区内所有业主回访工作,通过回访了解业主服务需求,对业主提出的问题和意见建议及时记录,解决,反馈和上报。
并跟进处理结果,直至业主满意。
2、客服专员应了解回访业主公司的基本情况,公司的人员情况,经营项目等。
3、客服专员在回访过程中,首先应介绍自己的身份,说明回访目的,主动向业主介绍物业公司在近期的主要工作,对存在问题的管理措施,虚心听取业主的意见和建议,并做详细记录。
4、客服专员将回访中业主提出的各项内容详细记录在《业主回访记录表》中,并对能够当时解答和解决的问题立即予以答复,对暂时不能解决的问题,则详细记录。
5、回访结束时,应对业主理解和配合表示感谢,并希望得到业主继续支持与合作。
6、将《业主回访记录表》中业主提出的问题进行整理,分类,同时采取相应措施或通知相关部门解决处理,并跟进处理全过程。
7、如客服专员不能及时解决的问题须立即上报客服部主管、项目经理,由客服部主管、项目经理负责通知相关责任部门,落实解决措施和方法,并积极协调相关部门进行解决,将处理结果上报物业经理。
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