酒店道歉信英文.docx
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酒店道歉信英文.docx
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酒店道歉信英文
酒店道歉信英文
篇一:
英文道歉信
Ms.MITSUKOIWASAKI
3-16-6-804,HIGASHISUNA
KOTO-KU
TOKYO,136-0074
DearMs.Iwasaki,
ThankyouforyourpositivecommentsregardingyourexperiencewhilestayingwiththeWestinShanghai.
Attheoutset,pleaseacceptourmostsincereapologiesfortheinconveniencecaused.Kindlyrestassuresthatyourconcernhasbeenwelltakenandcommunicatedtoallconcernedforimmediateimprovement.Ms.Iwasaki,aswe’veconductedathoroughinvestigationaboutallpinpointedissuesyouboughtout.Pleaseallowustoexplaintheoutcomeforyourreference.
Uponyourarrival,ouragentfailedtolocateyourreservation.Wesincerelyapologyasourassociateobviouslymistakenlyimplementedthestandardcheckinginprocedure.ThereservationforyouandMs.HinakoMutoweremadeearlyNovember,andneverbeendeleted.WeunderstandthatyoumayrequestedtheKingSizeroombutactuallywecouldnotsatisfyyour
Mr.Cheung,Thankyouagainforgivingusyourfeedbackforitisonlythroughsuchinputfromourvaluecustomersthatweareablecontinuouslyimproveourstandardsofservice.Wehopeyouwillindulgeusonthisoccasionandallowustoredeemourselvesbywelcomeyoubackinthenearfuture.
MaytheyearoftheRabbitbringyoujoyandprosperity.
YoursSincerely,
AlfredZhuang
FrontOfficeManager
November03,1999
Mr.ShenNanPing
Flat20F,Block1
RobinsonHeights
8RobinsonRoad
HongKong
DearMr.Shen
WearesorrytolearnoftheunpleasantexperienceyouhadencounteredduringyourlaststaywithusonJun.13-15,1999asincorrectamountwaschargedontoyourVisaCardaccount,itshouldbeRMB6787insteadofRMB3887.42.
Wehavemadeafullinvestigationintomatterandregrettosaythatitwasourstaffsmistake,therefore,weaskforyourkindunderstandingashumanerrorisboundtocreepinonoccasionandacceptourmostsincereapologiestoyouinthisrespect.
Mr.Shen,attachediscopyofyourhotelbillandamendedVisaCardvoucherwithcorrectamountIndicatedforyourreferenceandperusal.Ifyouhaveanyqueries,pleasedonothesitatetocontactUs.
Onceagain,ourmostsincereapologiesandwelookforwardtoopportunityofredeemingourselvestowelcomingyoubacktoChinaWorldHotelinnearfuture.
Yoursincerely
AlfredZhuang
FrontOfficeManager
DearMr.Shu
IwouldliketothankyouforchoosingtheChinaWorldHotelforyourrecentlystay.
Onbehalfofmanagementandstaff,pleaseacceptmysincereapologiesforthefailedtoextendyourGoldenCirclebenefitsoftheKingSizebed,goldencircleappropriatefloorandnewspaper.duringyourstaywithuson01-08thNov.
Asourvaluedguest,yourcommentsandfeedbackareofutmostimportancetous.Mr.Shu,should
youchoosetoreturntoourhotel,pleaseletmeknowandIwillensurethatyourstaywillrestoreyouconfidenceinthequalityserviceuponwhichtheGoldenCirclestands.
Myapologizeonceagainandthankyoufortakingtimetobringthismattertoourattention.
Wearelookingforwardtowelcomeyoubacktohotelagainifyouwouldliketogiveuschancetocorrectourmistake.
Shouldyouhaveanyinquiries,pleasefeelfreetocontactme.
Kindandbestregards.
AlfredZhuang
FrontOfficeManager.
DearMr.Li
IthasbeenbroughttomyattentionthatuponcheckinginatChinaWorldHotelonJun2,1999Yourexperiencewasoneofdifficulty.
Iwouldliketoexpressmysincereapologiesforthepoorattitudeofourreceptionistwhensheadvisedyouoftheerrorinyourreservation.thereissimplynoexcuseinherbehaviorasIassureyouthatthenecessaryactiongasbeentakentorectifythelackofserviceyoushouldhavereceive.
Unfortunatelytherewasanerrorinyourreservationregardingyourarrivaldate.IamunabletoidentifywheretheoversightoriginatedthroughmyinvestigationhoweverIregretthatyouwereinconvenienced.
Mr.Li,IdohopethatIcanassureyouthatyournegativeexperiencewasanisolatedincident,IlookforwardtowelcomingyoubackinverynearfuturesothatwecanrestoreyourconfidenceintheproductandserviceofShangri-LaChinaWorldHotel.PleasedonothesitatetocontactmedirectlyinbusinessorpleasurebringyoubacktoBeijing.
Sincerely,
AlfredZhuang
FrontOfficeManager
DearSirorMadam:
TheManagementofChinaWorldHotelwishtoextenditssincerestapologiesfortheinconvenienceyouwerecausedaswewereunabletopaccommodateyouonyourarrival.Thisisnotthenormalmannerinwhichwehandleourguestsreservationandweregretanyundueinconvenienceyouwerecausedasresult.
WehopeyoufoundtheaccommodationatBeijinginternationalhotelonAugust19tobesatisfactory.Weregretthatowingtoyourscheduleofthisvisit,youwereunabletoreturntoourhotelonthenextday.Kindlyrestassuredthatwewillendeavortoensurethatyourfuturevisittouswillbecomfortableone.
ThankyouforyourkindunderstandingandwelookforwardtotheopportunitytoredeemourselvesywelcomingyoubacktoChinaWorldHotelsoon.
Withrenewedapologies.
YoursSincerely
AlfredZhuang
FrontOfficeManager
Mr.UlrichNiemann.
Director
People-PeopleExchangeCo.
DearSirorMadam:
Friday22ndSeptember
Manythanksforyourfaxdated7thSeptemberaddresstoGeneralManagerconcerningtheproblemsyouexperiencedduringyourlastvisitfrom29th-30thAugust.Mr.Ford,ourGeneralManagerisawayonleaveatpresentandthereforeIhavetakenthelibertyofreplyingtoyouonhisbehalf.
Mr.Niemann,pleaseacceptoursincereapologiesfortheproblemsyouhaveexperienced-ourpolicy,whichyouwereunfortunatelywronglyinformedasanewnpolicy,standsthatthoseGoldenCirclememberswhoareeligibleforupgradesmaybookthroughanychannel,subjectofcoursetoroomavailability.IhavesubsequentlytakenappropriatestepstoensurethatnoneofourothereligibleGoldenCircleguestsaresimilarlyinconveniencedinfuture.
IhavealsonotedyourcommentsconcerningourhousekeepingStaffandtheirlackofEnglishand
basiccourtesyandIassureyouthatwewillbeintensifyingourtrainingeffortsinboththoseareasinanefforttoimproveourstandards.
Itisonlythroughfeedbacksuchasyourownthatwecanjudgeourselveshonestlyandenhancetheoverallexperienceforyou,ourvaluedguestandthereforeIthankyoufortakingthetimetoputpentoppaper.
WearenormallyveryproudoftheservicewhichweofferatChinaWorld,andthus,inanefforttoredeemourselves,wewouldliketoofferyouonenightscomplimentaryaccommodationwhennextyouvisitBeijing.Tothisend,IwouldbegratefulifwouldcontactmepersonallyandIwillgladlymakethenecessaryarrangementsonyourbehalfalongwithanyspecificrequirementsyoumayhave.
MyapologiesonceagainandIlookforwardtowelcomingyoubacktoChinaworldHotelinthenearfuture.
Regards
AlfredZhuang
FrontOfficeManager
篇二:
酒店英语常用口语:
禁止规定和道歉用语
酒店英语:
禁止规定和征询意见
每个酒店里都有一些禁止规定。
这些规定一般是为了给顾客们提供更好的服务。
酒店也会征询客人的意见以便提供更好的服务。
下面是一些禁止和征询意见的常用表达。
1.Pleasedontsmokehere.
请不要在这边抽烟。
2.Imafraiditsagainstthehotelsregulations.
这是违反饭店规章制度的。
3.Whatdoyouthinkofourservice?
您对我们的服务有什么意见?
4.Thankyouforyourcomments.
感谢您的忠告(信息、帮助)。
2.Itsverykindofyou.
您真客气。
3.Youarewelcome.
不用谢。
4.Notatall.
不用谢。
5.Dontmentionit.
不用谢。
6.Itsmypleasure./Withpleasure./Mypleasure.
非常高兴为您服务。
7.Iamatyourservice.
乐意为您效劳。
8.Thankyouforstayinginourhotel.
感谢您在我们酒店下榻。
9.Imsorry.
很抱歉。
10.Excuseme.
对不起。
11.Imsorry.Itsmyfault.
很抱歉。
那是我的过错。
12.Sorrytohavekeptyouwaiting.
对不起,让您久等了。
13.Sorrytointerruptyou.
对不起,打扰您了。
14.Imsorryaboutthis.对此表示抱歉。
篇三:
英文致歉信_范文
道歉信LetterofApology
我们在工作或生活中,有时难免会犯一些错误,写封致歉信就显得很有必要。
道歉信通常包括以下内容:
表示歉意;道歉的原由;出现差错的原因;提出弥补措施;请求原谅。
写道歉信的语言要诚挚,解释的理由要真实,不要显出丝毫的虚情假意。
好的道歉信不仅会取得对方的谅解,还会增进彼此的感情。
写作"三步走":
表示歉意->说明具体原因、提出补救办法->再次致歉、希望得到理解
Tips:
在写作过程中,尽可能提供比较合理的理由。
如果违反生活常识将导致扣分。
在解释完原因后,尽量提供一个合适的补救办法,使行文更加完满。
订阅收藏《考研英语写作范文100篇》系列文章
(1)Directions:
Youareinvitedtoadinneratafriendshouse,butyouarenotabletoattendbecauseofthepreparationforacomingexamination.Writealettertoyourfriendstoexpressyourapology,explainyourreason,andsuggestameetingatanothertime.
Youshouldwriteabout100wordsonANSWERSHEET2.
Donotsignyourownnameattheendoftheletter.Use"LiMing"instead.
Donotwritetheaddress.
范文:
DearAnne,
Thankyouforyourinvitationtodinneratyourhometomorrowevening.Unfortunately,itismuchtomyregretthatIcannotjoinyouandyourfamily,becauseIwillbefullyoccupiedthenforanimportantexamcomingthedayaftertomorrow.Ifeelterriblysorryformissingthechanceofsuchahappyget-together,andIhopethatallofyouenjoyagoodtime.Isitpossibleforyouandmetohaveaprivatemeetingafterward?
Ifso,pleasedonthesitatetodropmealineaboutyourpreferabledate.Idolongforapleasantchatwithyou.
Pleaseallowmetosaysorryagain.
Regards,
LiMing
译文:
亲爱的安:
感谢你邀请我于明日晚上与你和你的家人共进午餐。
可是,我非常遗憾地告诉你我无法赴约,因为我将忙于准备后天的一门重要考试。
错过了这么一个欢乐的聚会我深感遗憾,我希望你们能度过一个愉快的时光。
对了,在我考试后我们可以见一面么?
如果可以的话请随
时给我打电话,我非常期待能和你愉快地聊天。
请允许我再一次致歉。
您真诚的,
李明
闪光词汇及词组:
occupy:
v.占用,占
get-together:
n.聚会,联欢会
hesitate:
v.犹豫,踌躇
dropsb.aline:
给某人打一个电话
preferable:
adj.更好的,更可取的
longforsth:
渴望
万能句型:
Thankyouforyourinvitationtodinneratyourhometomorrowevening.Unfortunately,itismuchtomyregretthatIcannot...
Ifeelterriblysorryformissingthechanceof...
Isitpossibleforyouandmetohaveaprivatemeetingafterwards?
Ifso,pleasedonthesitatetodropmeacallaboutyourpreferabledate.
Pleaseallowmetosaysorryagain.
(2)Directions:
Youfailedtofinishanimportanttaskassignedbyyourprofessorbecauseofasevereillness.Writealettertoyourprofessortpexpressyourapology,explainyourreason,andsuggestasolutiontomakeuptheloss.
Youshouldwriteabout100wordsonANSWERSHEET2.
Donotsignyourownnameattheendoftheletter.Use"LiMing"instead.
Donotwritetheaddress.
范文:
DearProf.Patent,
IamverysorrytoinformyouthatIdidnotmanagetocompletethebookreportyouassignedlastweek,duetoasuddenillnessfallinguponm
eafewdaysago.ForthepastfewdaysIhavebeeninhospitalwithacontinuousfever,whichhasthuspreventedmefromanyacademicactivity.Iherebysubmitthedoctorsnote.Iwouldbeverymuchobligedifyoucouldgrantmeanotherweekforthetask,asmyhealthisturningbetter.
Hopeyoucanunderstandmysituationandacceptmyapology.
Yoursfaithfully,
LiMing
译文:
尊敬的Patent教授:
我非常遗憾地告知您我没有完成您上周布置的读书报告,因为几天前我突然生病了。
过去的几天中我一直持续高烧,住在医院,因此无法进行任何学术活动。
随信是医生的诊断书。
如果您能再给一周时间来完成它我将感激不尽,因为现在我的身体正在好转。
希望您能理解我的处境并接受我的道歉。
您真诚的,
李明
闪光词汇及词组:
assign:
v.分配,指派
falluponsb:
降临到某人身上
continuous:
adj.持续的
preventsbfromsth/doingsth:
使某人不能做某事
hereby:
adv.因此,据此
submit:
v.提交,递交
obliged:
adj.感激的
grant:
v.同意,准予
万能句型:
IamverysorrytoinformyouthatIdidnotmanagetocomplete...dueto...
Iwouldbeverymuchobligedifyo
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