国开形成性考核《管理英语3》单元自测7试题及答案.docx
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国开形成性考核《管理英语3》单元自测7试题及答案.docx
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国开形成性考核《管理英语3》单元自测7试题及答案
国开形成性考核《管理英语(3)》单元自测(7)试题及答案
(整套相同,如遇顺序不同,Ctrl+F查找,祝同学们取得优异成绩!
)
题目1:
—Isuggestyouofferaffectedcustomersadiscountontheirnextstorepurchase,explainthesituationandapologizetothem.
—Right,ofcourse.(A)
A.I'llgetonitrightaway.
B.Igotitnow.
C.Iunderstandperfectly.
题目2:
—I'dliketotakealookfirstatthosestructuralsupportbeamsthatweregoingtobeputinplaceonthesecondfloor.
—(C),here'syourjacketandhelmet,andyou'dbetterputonthesebootsaswell–it'soursitepolicy。
A.Good
B.You'rewelcome
C.Certainly
题目3:
Propercontrolsthatshould(B)developedaspartofroutinesafetyprocedureswerenotinplace。
A.hasbeen
B.havebeen
C.be
题目4:
Thenthesituation(B)worsebyhumanerrorbecauseofthelackofpropertraining。
A.was
B.wasmade
C.hasbecame
题目5:
Theproductsofthiscompanyarealways(C)tostandard,theyhaveverystrictqualitycontrolprocess。
【A】:
close
【B】:
down
【C】:
up
题目6:
二、阅读理解
阅读下面的文章,根据文章内容选择题目答案。
(每题10分)
THEHISTORYOFQUALITYCONTROL
Qualitycontrolisaseriesofactivitiesthatensureandimprovethequalityofproductsandservice.
Theterm'qualitycontrol'cameintocommonuseinthe1950sbecauseofW.EdwardDeming.His'FourteenPoints'havebecomethebibleforqualitycontrolspecialists.Whenthepost-warworldreturnedtoregularmanufacturing,Demingsaidthatinspectingproductqualityaftertheyweremadewasunacceptable.Instead,heproposedaprocessknownas'statisticalqualitycontrol'.Itwouldusecloselymonitoredperformancemeasurestocontrolqualitywhileaproductwasbeingmade.Thegoalofstatisticalqualitycontrolwastogatherdatathatwouldallowfortheconstantimprovementofmanufacturingprocesses.Thiswouldinturnimprovequalitycontrol.
AnotherimportantprincipleofDeming'sbeliefswasthatuppermanagementshouldberesponsibleforqualityfailures.Hestronglybelievedthatitwaspossiblefortheworkerstoworkhardtoproducethehighestqualityproductsiftheyweregiventherighttoolsandworkingenvironment.InDeming'sownwords,'thebasiccauseofsicknessinAmericanindustryandtheresultingunemploymentisafailureoftopmanagementtomanage.'Hebelievedthatstrongleadershipledtoamotivatedworkforce.
Ifstrongleadershipisthetermformanagersinaqualityenvironment,thenempowermentisthekeyconceptforworkersinDeming'ssystem.Improvededucationandtrainingarekeyfactorsinreachingemployeesandmakingthembelievethattheirincreasedparticipationintheworkprocessisanessentialpartofimprovingquality.Involvement,participation,andteamworkareseenasabsolute'musthaves'ifaqualityworkplaceistobecreated.
TheJapanesewerethefirsttouseDeming'sFourteenPoints,andmadegreatsuccess.Asanexample,oneJapanesefactorydoubledproductioninjustoneyearandwasexpectingtogainanadditional25percentimprovementthefollowingyear,withnoincreaseintheamountofworkinghours.Allthishappenedasaresultofsimplyimprovingquality.Itwasinthelate1970sthatAmericanmanufacturingfactoriesrealizedthatqualitycontrolwasasignificantissue.Bythattime,JapanesefirmssuchasHondaandSonyweretakingoverlargeportionsoftheAmericanconsumermarketwhileittookmostAmericanfirmsuntilthe1990stoputqualitycontrolpracticesinplace.
操作提示:
通过题干后的下拉框选择题目的正确答案。
1、AccordingtoW.EdwardDeming,whatisthebesttimetocontrolproductquality(C)
【A】:
Beforeaproductismade
【B】:
Afteraproductismade.
【C】:
Duringtheproductionprocess.
2、Whentherearequalityfailures,wheredoesW.EdwardDemingthinktheblamelies(C)
【A】:
Intheworkforce.
【B】:
Intheuppermanagement.
【C】:
Inthetools.
3、Whichofthefollowingwillnothelptocreateaqualityworkplace(A)
【A】:
Workingalone.
【B】:
Groupparticipation.
【C】:
Trainingprograms.
4、DuringwhichperiodweresomeJapanesefirmswinningAmericanconsumermarketsoverAmericanfirms(C)
【A】:
1990s.
【B】:
2000s.
【C】:
1970s.
5、Accordingtothepassage,whichofthefollowingstatementsaboutqualitycontrolisNOTcorrect(B)
【A】:
Qualitycontrolcanleadtogreatsuccessforacompany.
【B】:
Qualitycontrolcanbedonewithinonedepartment.
【C】:
Qualitycontrolrequiresconstantimprovement.
题目7:
—Howiseverythinggoing
—(B),we'vebeenquitebusythismonthandthere'sbeenquitealotofprogresssincethelastinspection。
A.Youcanjustlook
B.Asyoucansee
C.Pleasejustlookaround
题目8:
—What'sthelatestsituationwithallthesecustomercomplaintswe'vebeenreceiving
—(B)thequalityofthematerialhasnotalwaysbeenuptostandard。
A.Ibelieve
B.I'mafraid
C.Ithink
题目9:
I'mgoingtohavea(C)withMarkaboutthisissuetomorrow。
A.speech
B.sentence
C.word
题目10:
Let'sgo(A)thereportsonthelatestwork。
A.over
B.with
C.to
题目11:
Notonly(C)manycarsbuiltinthe1970suglyandpoorlydesigned,theyalsobecameveryunreliableafter40-50thousandmiles。
A.was
B.are
C.were
题目12:
二、翻译
为下面的句子选择正确的翻译(每题10分)。
操作提示:
通过题干后的下拉框选择题目的正确答案。
1、Qualitycontrolisaseriesofactivitiesthatensureandimprovethequalityofproductsandservice(C)
【A】:
质量控制是一系列确保提高产品质量的服务行为。
【B】:
质量控制是确保和提高产品和服务质量的一系列行为。
【C】:
质量控制是一系列确保和提高产品质量及服务的行为。
2、Thegoalofstatisticalqualitycontrolwastogatherdatathatwouldallowfortheconstantimprovementofmanufacturingprocesses(A)
【A】:
统计质量控制的目标在于收集数据以便不断地改进制造工艺。
【B】:
统计的目标在于质量控制,收集数据以便不断地改进制造工艺。
【C】:
统计质量控制的目标在于收集数据,不断地允许改进制造工艺。
3、Involvement,participation,andteamworkareseenasabsolute'musthaves'ifaqualityworkplaceistobecreated(B)
【A】:
员工介入、员工参与以及团队合作是绝对的“必须有的东西”,如果要创造高质量的工作环境。
【B】:
如果要创造高质量的工作环境,员工介入、员工参与以及团队合作被视为绝对的“必要条件”。
【C】:
如果高质量的工作环境要被创造出来,绝对的“必须条件”被视为员工介入、员工参与以及团队合作。
4、Itwasthelate1970sthatAmericanmanufacturingfactoriesrealizedthatqualitycontrolwasasignificantissue(C)
【A】:
它是在1970年代晚期美国的制造业工厂才意识到质量控制是一个重大问题。
【B】:
美国的制造业工厂在1970年代发现质量控制是一个重大问题已经很晚了。
【C】:
1970年代晚期美国的制造业工厂才意识到质量控制是一个重大问题。
5、Doorwaysoffernogreaterprotectionthananyotherarea(B)
【A】:
出入口的保护作用比其他区域的更强大。
【B】:
出入口的保护作用不比其他区域强大。
【C】:
出入口的保护作用不能与其他强大区域相比。
题目13:
Unluckily,someQualityManagementSystemfailures(A)headlines。
A.domake
B.doesmake
C.donotmake
题目14:
Applealmostlostitsdominanceinthesmartphonemarket(A)itbecameclearthatitwasdifficulttomakeacallusingthemuchexpectediPhone4。
A.when
B.that
C.where
题目15:
二、听力理解
点击听对话录音,根据对话内容判断正误(每题10分)。
TASK4_TEST.MP3
操作提示:
句子正确选择下拉选项框为“T”;句子错误选择下拉选项框为“F”。
1、Mikeismetbyanengineerattheconstructionsite.(X)
2、Theconstructionsitedoesn'tlookverybusy.(X)
3、Mikedoesn'tinspectthewholeconstructionsite.(V)
4、Itisnotthefirsttimetheconstructionsitebeinginspected.(V)
5、Fraserknowsclearlyhowthequalityiscontrolledattheconstructionsite.(V)
题目16:
二、阅读理解
阅读下面的文章,根据文章内容判断文章后的句子是正确(T)还是错误(F)。
(每题10分)
NOTABLEQUALITYMANAGEMENTFAILURES
AQualityManagementSystem(QMS)shouldclearlyunderstandcustomerrequirements,andtoprovidegooddesign,qualifiedproductioninaneffectiveandefficientway.
WhentheQualityManagementSystemfailstofulfillitsfunctionandcustomerrequirementsarenotmet,customersmightbeupset
managementandemployeesbothmightbeunhappy,butitsnegativeinfluenceisnotsowide-spread.Unluckily,someQualityManagementSystemfailuresdomakeheadlines.
Herearethreecasesoffamousqualitymanagementfailures:
3MILEISLAND
TheworstnucleardisasterinU.S.historybrokeoutatthe3MileIslandreactorfacilityineasternPennsylvaniainMarch1979.Propercontrolsthatshouldhavebeendevelopedaspartofroutinesafetyprocedureswerenotinplace.Thenthesituationwasmadeworsebyhumanerrorbecauseofthelackofpropertraining.Theonlynewnuclearpowerstationsbuiltsincethatdayweretheonesalreadyunderconstruction.
FORDPINTO
TheFordPintoisthemostwell-knownandtheworstdisasterinthewholeU.S.automobileindustryinthe1970s.ApparentlytheentireU.S.autoindustrydecidedtospendthe1970srestingontheirlaurelsafterbuildinggreatcarsthatsoldwellduringthesixties.Notonlyweremanycarsbuiltinthe1970suglyandpoorlydesigned,theyalsobecameveryunreliableafter40-50thousandmiles.ThePintotopsthelistofQMSfailuresbecauseofitsdangerousdesignfaultsandthequestionableethicaldecisionsmadebytopmanagement.
IPHONE4
ApplealmostlostitsdominanceinthesmartphonemarketwhenitbecameclearthatitwasdifficulttomakeacallusingthemuchexpectediPhone
4、Callsweredroppedsuddenlyandfrequentlycausingwidespreaddissatisfactionamongloyalcustomerswhohadupgradedtothenewmodelearlyon.Independenttestsshowedthattouchingtheleftsideofthecaseatacertainspotinterruptedthesignalanddroppedthecall–notagreatfeatureforahandhelddevicemainlyusedtomakecalls.MeanwhileApplecontinuedtodenyorminimizetheproblem.Astheproblemcontinuedtomakenewsheadlines,Appleeventuallyagreedtoa“voluntary”recalltocorrecttheproblem.
Alloftheabovefamousqualitymanagementfailurescouldprobablyhavebeenpreventediftheprinciplesofafullyfunctioningqualitymanagementsystemhadbeeninplace.
操作提示:
句子正确选择下拉选项框为“T”;句子错误选择下拉选项框为“F”。
1、providewelldesignedproducts.(V)
2、placecompany'sinterestatthefirstplace.(X)
3、understandcustomerneeds.(V)
4、satisfyallemployees'requirements.(X)
5、producequalifiedproducts.(V)
题目17:
二、阅读理解
阅读下面的文章,根据文章内容判断文章后的句子是正确(T)还是错误(F)。
(每题10分)
NOTABLEQUALITYMANAGEMENTFAILURES
AQualityManagementSystem(QMS)shouldclearlyunderstandcustomerrequirements,andtoprovidegooddesign,qualifiedproductioninaneffectiveandefficientway.
WhentheQualityManagementSystemfailstofulfil
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