知识管理模型英.ppt
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知识管理模型英.ppt
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KnowledgeManagementStrategiestoImproveBusinessPerformanceChrisPaladinoChrisPaladinoMarch11,2002March11,2002(703)947-2394(703)947-KnowledgeTechnologies2002KnowledgeTechnologies2002TopicsKMApproachesImplementationFrameworkSuccessFactorsQuestionsKMApproachesKMDefinitionKMConsiderationsKnowledgeSpiralAccentureKMModelKMDefinitionAcollaborativeandsystematicprocessforacquiring,creating,synthesizing,andsharinginformation,insights,andexperiencestoachieveorganizationalgoals.KMConsiderationsHowdoyoucreateacultureforsharing?
Whichpeopleneedtobeempoweredtocontributetherightknowledge?
Areprioritiesalignedwithmeasurements?
Aretherightprocessesinplaceto-capture,refine,andcreateknowledge-disseminate,share,andapplyknowledgetodeliverbusinessvalue?
Whattoolsarecurrentlyinplace?
Whattoolsareneededtoenabletheenvironment?
Howdoyoufillthegap?
WhichfactorsarecriticalformybusinessthatcanbeaddressedbyKnowledgeManagement?
Whichknowledgeaddsthemostvalue?
Whatarethehighestpriorityinitiatives?
AlthoughmanycompaniesrecognizetheimportanceofamoreeffectiveuseoftheirAlthoughmanycompaniesrecognizetheimportanceofamoreeffectiveuseoftheirknowledge,moststrugglewithwheretostart.knowledge,moststrugglewithwheretostart.StrategyTechnologyPeopleProcessAccenture,2002KnowledgeSpiralCollaborationExternalizationCombinationInternalization2134Nonaka,I.AndH.Takeuchi,TheKnowledge-CreatingCompany.NewYork:
OxfordUniv.Press,1995.MessagingPeer-2-PeereTeamSpaces/eConferencingDiscussionForumsContentManagementKnowledgebasesWorkflowPortalseLearningSearchingPersonalizationPush/ProfilesKnowledgeMappingDataMiningSynthesizedKnowledgeAccentureKMModelWorkModelsWorkModelsWorkModelsTransactionModelExpertModelIntegrationModelNetworkModelSystematic,repeatableworkHighlyreliantonformalprocesses,methodologies,orstandardsDependentontightintegrationacrossfunctionalboundariesRoutineworkHighlyreliantonformalproceduresandtrainingDependentonindividualworkersandenforcementofstrictrulesImprovisationalworkHighlyreliantondeepexpertiseacrossmultiplefunctionsDependentonabilitytobuildhighcommitment,flexibleteamsJudgment-orientedworkHighlyreliantonindividualexpertiseandexperienceDependentonstarperformers-characterizedbystarculturesRoutineInterpretation/JudgmentComplexityofWorkLevelofInterdependenceCollaborationIndividualActorsKnowledgeworkers*AonesizefitsallapproachtodevelopingaknowledgemanagementsystemwillnotworkAccenture,2002TopicsKMApproachImplementationFrameworkSuccessFactorsQuestionsImplementationFrameworkProcessesTools/ServicesKnowledgeEnvironmentArchitectureInfrastructureGlobalWANOfficePlatformDocumentManagementMessagingInternetDatabasePlatformContentRolesSearchProfileLinkManagementKnowledgeMiningVisualControlsPortalAbstractorsRouting/WorkflowCollaborationContributeAccessControlCreationFeedbackCommunityManagementArchive/DeleteActivityMonitoringAgingCommunityMemberExpertContentManagerKnowledgeTechnologistKnowledgeSponsorKnowledgeIntegratorSynthesizeValidateValuationLANTranslatorsSecurityAlertsInformationInterfacesCommunication&CollaborationKnowledgeMapsDirectoriesAttachmentsInternal/ExternalInfoKnowledgeBasesChangeEnablementProgramManagementDevelopmentOperation/AdministrationSynthesizedKnowledgeDiscussionsCommunity/HomePagesBestPracticesCustomerManagementResearch&DevelopmentIndividual&OrganizationalLearningApplicationsTopicsKMApproachImplementationFrameworkSuccessFactorsQuestionsSuccessFactorsExecutivesponsorshipwillbeessentialtoestablishingthisknowledgesharingenvironment.Theculturalchangesnecessarytoshifttoasharingenvironmentmustbeactivelysupportedandfosteredthroughouttheorganizationbyexecutiveteam.NavigationEnablementBusinessOwner-shipExecutiveLeadershipUsersunderstandingandcommitmenttousetheknowledgeenvironment.Acriticalmassofuserswhoarewillingtoshare,contribute,andusewhatisavailablemustbeestablishedforthepotentialoftheenvironmenttoberealized.Technicalinfrastructuremustsupportsharingfrombothacostandarchitecturalstandpoint.Ongoingtrainingandsupportwillbenecessarytobothestablishthecriticalmassofusersandtoensurethecontinuedunderstandingandeffectiveuseoftheenvironmentasitevolves.Motivationandrewardsystemswillneedtobecreatedtoinspirepeopletocontributetoandusetheknowledgeenvironment.Integrationofsharingintonormalactivitiessoitdoesntappearasaburden,butratherasanenabler.DetailedPlanningthatincorporatesactivities,schedules,milestones,riskmanagement,andtheappropriatemonitoringandtrackingtoolstosupportsuccess.KnowledgeStrategythatidentifiesthevision,businessgoals,stakeholders,andactivitiestobeaccomplished.QuestionsChrisPaladinoChrisPaladinoMarch11,2002March11,2002(703
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- 关 键 词:
- 知识 管理 模型
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