知识管理模型.ppt
- 文档编号:2503771
- 上传时间:2022-10-30
- 格式:PPT
- 页数:12
- 大小:546KB
知识管理模型.ppt
《知识管理模型.ppt》由会员分享,可在线阅读,更多相关《知识管理模型.ppt(12页珍藏版)》请在冰豆网上搜索。
KnowledgeManagementStrategiestoImproveBusinessPerformanceChrisPaladinoChrisPaladinoMarch11,2002March11,2002(703)947-2394(703)947-KnowledgeTechnologies2002KnowledgeTechnologies2002TopicsKMApproachesImplementationFrameworkSuccessFactorsQuestionsKMApproachesKMDefinitionKMConsiderationsKnowledgeSpiralAccentureKMModelKMDefinitionAcollaborativeandsystematicprocessforacquiring,creating,synthesizing,andsharinginformation,insights,andexperiencestoachieveorganizationalgoals.KMConsiderationsHowdoyoucreateacultureforsharing?
Whichpeopleneedtobeempoweredtocontributetherightknowledge?
Areprioritiesalignedwithmeasurements?
Aretherightprocessesinplaceto-capture,refine,andcreateknowledge-disseminate,share,andapplyknowledgetodeliverbusinessvalue?
Whattoolsarecurrentlyinplace?
Whattoolsareneededtoenabletheenvironment?
Howdoyoufillthegap?
WhichfactorsarecriticalformybusinessthatcanbeaddressedbyKnowledgeManagement?
Whichknowledgeaddsthemostvalue?
Whatarethehighestpriorityinitiatives?
AlthoughmanycompaniesrecognizetheimportanceofamoreeffectiveuseoftheirAlthoughmanycompaniesrecognizetheimportanceofamoreeffectiveuseoftheirknowledge,moststrugglewithwheretostart.knowledge,moststrugglewithwheretostart.StrategyTechnologyPeopleProcessAccenture,2002KnowledgeSpiralCollaborationExternalizationCombinationInternalization2134Nonaka,I.AndH.Takeuchi,TheKnowledge-CreatingCompany.NewYork:
OxfordUniv.Press,1995.MessagingPeer-2-PeereTeamSpaces/eConferencingDiscussionForumsContentManagementKnowledgebasesWorkflowPortalseLearningSearchingPersonalizationPush/ProfilesKnowledgeMappingDataMiningSynthesizedKnowledgeAccentureKMModelWorkModelsWorkModelsWorkModelsTransactionModelExpertModelIntegrationModelNetworkModelSystematic,repeatableworkHighlyreliantonformalprocesses,methodologies,orstandardsDependentontightintegrationacrossfunctionalboundariesRoutineworkHighlyreliantonformalproceduresandtrainingDependentonindividualworkersandenforcementofstrictrulesImprovisationalworkHighlyreliantondeepexpertiseacrossmultiplefunctionsDependentonabilitytobuildhighcommitment,flexibleteamsJudgment-orientedworkHighlyreliantonindividualexpertiseandexperienceDependentonstarperformers-characterizedbystarculturesRoutineInterpretation/JudgmentComplexityofWorkLevelofInterdependenceCollaborationIndividualActorsKnowledgeworkers*AonesizefitsallapproachtodevelopingaknowledgemanagementsystemwillnotworkAccenture,2002TopicsKMApproachImplementationFrameworkSuccessFactorsQuestionsImplementationFrameworkProcessesTools/ServicesKnowledgeEnvironmentArchitectureInfrastructureGlobalWANOfficePlatformDocumentManagementMessagingInternetDatabasePlatformContentRolesSearchProfileLinkManagementKnowledgeMiningVisualControlsPortalAbstractorsRouting/WorkflowCollaborationContributeAccessControlCreationFeedbackCommunityManagementArchive/DeleteActivityMonitoringAgingCommunityMemberExpertContentManagerKnowledgeTechnologistKnowledgeSponsorKnowledgeIntegratorSynthesizeValidateValuationLANTranslatorsSecurityAlertsInformationInterfacesCommunication&CollaborationKnowledgeMapsDirectoriesAttachmentsInternal/ExternalInfoKnowledgeBasesChangeEnablementProgramManagementDevelopmentOperation/AdministrationSynthesizedKnowledgeDiscussionsCommunity/HomePagesBestPracticesCustomerManagementResearch&DevelopmentIndividual&OrganizationalLearningApplicationsTopicsKMApproachImplementationFrameworkSuccessFactorsQuestionsSuccessFactorsExecutivesponsorshipwillbeessentialtoestablishingthisknowledgesharingenvironment.Theculturalchangesnecessarytoshifttoasharingenvironmentmustbeactivelysupportedandfosteredthroughouttheorganizationbyexecutiveteam.NavigationEnablementBusinessOwner-shipExecutiveLeadershipUsersunderstandingandcommitmenttousetheknowledgeenvironment.Acriticalmassofuserswhoarewillingtoshare,contribute,andusewhatisavailablemustbeestablishedforthepotentialoftheenvironmenttoberealized.Technicalinfrastructuremustsupportsharingfrombothacostandarchitecturalstandpoint.Ongoingtrainingandsupportwillbenecessarytobothestablishthecriticalmassofusersandtoensurethecontinuedunderstandingandeffectiveuseoftheenvironmentasitevolves.Motivationandrewardsystemswillneedtobecreatedtoinspirepeopletocontributetoandusetheknowledgeenvironment.Integrationofsharingintonormalactivitiessoitdoesntappearasaburden,butratherasanenabler.DetailedPlanningthatincorporatesactivities,schedules,milestones,riskmanagement,andtheappropriatemonitoringandtrackingtoolstosupportsuccess.KnowledgeStrategythatidentifiesthevision,businessgoals,stakeholders,andactivitiestobeaccomplished.QuestionsChrisPaladinoChrisPaladinoMarch11,2002March11,2002(703
- 配套讲稿:
如PPT文件的首页显示word图标,表示该PPT已包含配套word讲稿。双击word图标可打开word文档。
- 特殊限制:
部分文档作品中含有的国旗、国徽等图片,仅作为作品整体效果示例展示,禁止商用。设计者仅对作品中独创性部分享有著作权。
- 关 键 词:
- 知识 管理 模型