10旅游英语酒店教案2.docx
- 文档编号:2478838
- 上传时间:2022-10-30
- 格式:DOCX
- 页数:102
- 大小:50.73KB
10旅游英语酒店教案2.docx
《10旅游英语酒店教案2.docx》由会员分享,可在线阅读,更多相关《10旅游英语酒店教案2.docx(102页珍藏版)》请在冰豆网上搜索。
10旅游英语酒店教案2
新疆农业职业技术学院酒店服务英语教案
NO:
1
课程名称
酒店服务英语
授课时数
2
周次
班级
时间
年月日
节次
教学内容
FrontofficeDepartment
Unit1Briefintroductionoffrontofficeservice
andRoomReservation
教学方式
Teaching,
discussion,task-basedand
roleplay
Contents:
1.Thebriefintroductionoffrontofficeservice.
1.Theserviceproceduresandserviceskillpointsaboutmakingroomreservation.
2.Usefulhotelvocabulariesandusefulsentences.
3.Twotasksofservicepractice:
makingtheFITandchangingtheroomreservation.
Aims:
1.Tomastertheserviceproceduresandserviceskillpointsaboutmakingroomreservation.
2.Toidentifytheusefulwordsandapplytheusefulsentences.
3.Tohavetheabilitytooffermakingroomreservation,changingtheroomandcancelingtheroomservicewithEnglish.
4.Togetfamiliarwiththepostoffrontoffice,establishstudents’serviceconsciousnessandworkingresponsibilities.
TeachingProcess
Teachingstrategies
Leadingin(10mins)
1.Greetthenewstudentsandtellthestudentstherequirementsofthiscourse.
2.“Theguestsarenotalwaysright,buttheyarealwaysguests”,howdoyouunderstandthissentence?
3.Doyouknowwhatservicesdoesfrontofficedepartmentoffer?
ActivityOne:
ServiceProceduresandSkillPoints(20mins)
1.Haveyoueverstayedinthehotelbefore?
Howdidyou
reservetheroomandwhatdidthereservationistaskyou?
2.Whatdetailsdidthereservationistaskyouaboutreservation
information?
e.g.,name,address....
3.Ifyouarethereservationist,howwillyouservetheguest,
andhowwillyouasktheguestsaboutthedetail
information?
e.g.,thename,telephonenumber....
1.ServiceProcedures
Greettheguest→Asktheguestaboutreservationinformation(DateofArrivalandDeparture,roomtypes,name,address,telephonenumber,payment,anyspecial
request)→Checktheroomavailability→Confirmthereservation/Refusethereservation
2.SkillPoints
Paymoreattentiontousepolitelanguage.
Howtoasktheguestaboutthetimeofhisarrivalanddeparture.
Howtoasktheguestabouthisnameandtelephonenumber,andsoon.
ActivityTwo:
UsefulVocabulariesandSentences(15mins)
1.HowmanywordshaveyouknownabouttheFrontOfficeDepartment,andwhatarethey?
2.Ifyouareareservationistinthehotel,I’maguest,howwillyouaskthesequestionsinEnglish?
下午好,上海希尔顿酒店前台,有什么能帮助您的吗?
您是以何种方式和谁的姓名预定的?
请您稍等,我来查一下这几天我们酒店是否有空房?
....
1.vocabularies:
Reservation,Cashier’sCounter,Information,FrontOfficeManager,Reception,FrontOfficeSupervisorandsoon.
2.sentences:
Goodafternoon,HiltonShanghai,RoomReservation.MayIhelpyou?
Howandinwhosenamehasthereservationbeenmade?
Pleasewaitamoment.I’llcheckourroomsavailablefor
thesedays.Thankyouforwaiting,sir.Whattypeofroom
wouldyoulike?
Andsoon.
ActivityThree:
TaskSettingandPractice(30mins)
1.GivetheSsafewminutestoanalyzeandunderstandthetasksgivenbyteacher,thenunderlinetheimportantinformationinthetasks.
2.Practicethetwosampledialoguesin30mins.
3.Presenttheirdialoguesbeforetheirclassmates.
TaskOne:
MakingtheFIT→ThedefinitionofFIT.
GeorgeBrownwantstobookadoubleroomwithHiltonShanghai,theroomratepernightis177dollars,Thetime:
from20thto22nd,that’sthreedaysinall,ThetelephonenumberofGeorgeBrownis0044-0246-720598,LiConghandlesthereservation.
TaskTwo:
Changingthereservation
Mr.Samreserved20standardroomswithChinaWorldHotelforsilktradenegotiationforApril7th,8thand9th,NowheiscallingfromNewYorktochangethedateofthereservation,becausethesilktradenegotiationhasbeenpostponeduntil4thto6thofMay,Thehotelhasjust20standardroomsavailableduringthetime,Mr.Sambooks20standardroomsandabusinesssuitealtogetherfrom4thto6thofMay.
Communicatingwithstudents.
Groupdiscussion
Askandanswerquestions
Inspiration,askandanswerquestions.
SummarizetheserviceproceduresAccordingtoSs’experiencebyaskingandansweringquestions.
Stressingtheskillpointswhilesummarizingtheserviceprocedures.
Situationalmethodandbrainstorming,mostofthispartcanbedonecombinedwithactivityone.
Explanation
Task-basedandrole-playpractice.
Ssanalyzethetaskfirstlyandtrytounderlinethekeyinformation,thenpracticethetwomodelsofserviceinpairs.
Evaluation(15mins)
1.Invitingtwoormorepairstoacttheirdialogue,andthentheotherstudentsandIgivetheshortcomment.
2.Igivethemarksforthestudentsaccordingtotheirperformance.
Feedback(10mins)
1.Summarizethemaincontenttheyhavelearnedinthisclass.
2.Givestudents10minstoaskquestionstheystilldon’tunderstand,Iexplaintheir
difficultiesagain.
Teacher’sReference
《EnglishPracticeforHotelService》
- 配套讲稿:
如PPT文件的首页显示word图标,表示该PPT已包含配套word讲稿。双击word图标可打开word文档。
- 特殊限制:
部分文档作品中含有的国旗、国徽等图片,仅作为作品整体效果示例展示,禁止商用。设计者仅对作品中独创性部分享有著作权。
- 关 键 词:
- 10 旅游 英语 酒店 教案