第三届全国旅游院校服务技能.docx
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第三届全国旅游院校服务技能.docx
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第三届全国旅游院校服务技能
第三届全国旅游院校服务技能(饭店服务)大赛
英语口语参考题(高校组)
一、中式铺床
题型一中译英
1.您希望我们什么时候为您打扫房间呢?
(Whattimewouldyoulikeustocleanyourroom?
)
2.枕套脏了,请换一下好吗?
(Thepillowcasesaredirty.Couldyouchangethemforme?
)
3.如果您着急,我们有2小时的加急洗衣服务。
(Ifyouareinahurry,wehaveatwo-hourexpresslaundryservice.)
4.我们可以在4小时内送回您的洗衣,加收50%的额外费用。
(Wecandeliveryourlaundrywithin4hoursata50%extracharge./Wecandeliveryourlaundrywithin4hours,butwecharge50%more.)
5.我们提供不同种类的服务,如水洗、干洗、熨和缝补。
(Wehavedifferentservicessuchaswashing,dry-cleaning,ironingandmending.)
6.我想把我的笔记本电脑存放在酒店的保险柜里。
(Iwouldliketostoremylaptopinoneofyoursafe-depositboxes.)[di'pɔzit]存放;存款
7.能派人来修理一下窗户吗?
(Couldyougetarepairmantofixthewindow?
)
8.2135房间的浴缸坏了,请派人来修理一下好吗?
(ThebathtubinRoom2135isoutoforder/service,Couldyoupleasesendsomeonetorepair/fixit?
)
9.水龙头一晚上都在滴水。
(Thewatertapwasdrippingallnightlong.)
10.我想要一个转换插头。
(Iwouldliketohaveanadaptor[ə'dæptə]/Ineedanadaptor.)
11.这是1105房间,请送一个电熨斗。
(ThisisRoom1105,Canyousendmeaniron,please?
)
12.我房间的电视图象不清楚。
(TheTVsetinmyroomdoesn’tgiveclearpictures.)
13.请接受我代表酒店向您道歉。
(Pleaseacceptmyapologyonbehalfofthehotel.)
14.在房间上网是免费的。
(Wehavefreeinternetservice./Youcanuseinternetintheroomforfree.)
15.这个房间是海景房。
(Theroomenjoystheocean/seaview)
16.这是您房间的钥匙。
我们的行李员会带您去房间。
(Thisisyourroomkey.Ourbellboywillshowyoutoyourroom.)
17.酒店为客人提供免费的擦鞋服务。
(Thehotelprovidesfreeshoeshiningserviceforitsguests.
18.这项服务怎么收费?
(What’stherateofthisservice?
)
19.托儿服务每小时收费20元,最低从4小时开始计费。
(Thebaby-sittingservicecharges20yuanperhour,withaminimumof4hours.)
20.这里有三种治疗胃痛的药,需要我给您读一下说明吗?
(Herearethreekindsofmedicinesforstomachache.Wouldyoulikemetoreadtheinstructionstoyou?
)
题型二英译中
1.Whenwouldyoulikemetocleanyourroom?
(您需要我们什么时候打扫房间。
)
2.Goodevening.MayIdotheturn-downserviceforyounow?
(现在可以为您开夜床吗?
)
3.MayIvacuumtheblanketforyounow?
(我可以为地毯吸尘吗?
)['vækjuəm]
4.Whenwouldyoulikemetoturnonthelights(foryou)?
(什么时候能为您把灯打开吗?
)
5.Ijusthadabathanditisamessinthebathroom.Couldyoucleanthebathroomalittle?
(我刚洗过澡,浴室里乱糟糟的,你能稍微收拾一下浴室吗?
)
6.MayIremovethethingsonyourdesksothatIcandustit?
(我可以移动您桌子上的物品以便清扫书桌么?
)
7.CanIhavesomemorejuiceforthemini-bar?
(可以在迷你吧里多放点果汁吗?
)
8.Doyoupreferyourlaundrybyexpressserviceorreturnedonthesameday?
(您是要快洗服务还是当日取?
)
9.Theindemnity[in'demnəti]shallnotexceedtentimesofthelaundrycharge. (赔偿金额最高不超过洗衣费的十倍。
)[in'demnəti]补偿
10.Ittakestimetorepairtheair-conditionerinyourroom.I’mafraidyouhavetochangetoanotherroom.(修理您房间的空调需要一些时间,恐怕您得换个房间了。
)
11.I’llhaveamaintenancemancomeinandlookintoit.(我叫一名维修工人来看一下。
)
12.Iamsorrytodisturbyou.I’mheretofixtheshower.(对不起,打扰了。
我来修淋浴器。
)
13.Pleasedeposityourmoney,jewelsandothervaluablesinthehotelsafe.(请将您的现金、珠宝和其他贵重物品寄存在酒店的保险箱内。
)
14.Pleasekeepyourroomkeywithyouallthetimeincaseyouneeditwhenyousignyourbills.(请将房间钥匙随时带在身边,以防签单时要用)
15.Sorrytohavecausedyousomuchtrouble.(很抱歉给您带来这么多麻烦。
)
16.Iassureyouitwillneverhappenagain.(我向您保证,这类事情以后不会再发生了。
)
17.Ifyouhaveanyproblemsorrequests,pleasedon’thesitatetoletusknow.(如果您有问题,请随时找我们。
)
18.Wishyouapleasantstaywithus!
(希望您在我们饭店的这段时间生活愉快!
)
19.ThisisLostandFound.We’vefoundyourcellphone.(这里是失物招领处,我们找到了您的手机。
)
20.MyhusbandandIwanttogooutthisevening.Canyoulookafterthebabyforus?
(我和我丈夫今晚要出去,你能帮我照看一下我们的孩子吗?
)
题型三情景对话
1.Iftheguestwantstomakeaninternationalcall,howwouldyoutellhim?
(Dial9(orothernumber)firstandthenyourcountrycode,citycodeandthenumberyouwant.Andthecallwillbecharged.)
2.Iftheguestcomestoyouandsayshe/shecannotopenthedoor,whatwouldyoudo?
(Iwouldchecktheguest’sID,andconfirmitwiththefrontoffice.Ifheistherightguestoftheroom,Iwillchangehiskeyforanewone,oropenthedoorforhim.Ifthereissomethingwrongwiththedoor,Iwillaskamaintenancemantofixit.)
3.Iftheguestasksforanextrabedinhis/herroom.Whatwouldyousay?
(Certainly,sir/madam.ButI’llhavetogetpermissionoftheFrontOffice./ButI’llhavetocontacttheFrontOfficefirst.)
4.Whenyouaregoingtocleantheroomfortheguest,andtheguesttellsyouitisnotconvenientforhimnow,whatwouldyoudo?
(I’llasktheguestwhenitwillbeconvenientandnoteitdowninthelogbook.航海/空日志;日志)
5.Iftheguestcomplainsthathislaundryhasbeendelayed.Whatwouldyousaytohim?
(Iwouldcheckitrightaway./“We’llcheckifyourlaundryhascomeback.”/“Wemadeamistakewhiledeliveringyourshirt.We’reverysorryfortheinconvenience.”/“Wedoapologizeforcausingyousomuchinconvenience.”)
6.Iftheguestcallsthehousekeepingservicecenter,andsaysitisverycoldinhis/herroom,howwouldyoudo?
(I’lltelltheguestthereisablanketorquiltinthecloset,I’llsendhim/heranextrablanketorquilt,orIwillinformthemaintenancedepartmenttoseeifthereisanythingwrongwiththeairconditioner.)
7.Whenaguestcallstoborrowatransformerforherironbutyoudon’thaveone.Whatwouldyousay?
(I’msorry,wedon’thavetransformers.Butifyouwanttoironyourclothes,youcancallforthelaundryservice.Iamsuretheywilldoitforyou.)
8.Iftheguestcallstheservicecenterandsaysthebulbinhisroomisbroken,whatwouldyoudo?
(I’llapologizetotheguestandtellhim/hertheelectricianwillbetheresoon.)
9.Howwouldyouintroduceyourguestroomtotheguest?
(Iwouldtelltheguestabouttheequipment,theviews,theserviceguide,andsecurityoftheguestroom)
10.Iftheguestcomestotellyouthathisroomissmokyandhewantstochangeit,butyoudonothaveanotherroomavailable,howdoyousolvetheproblem?
(Iwouldfirstapologizeforitandexplainthesituationtohimandhelphim getridofthesmellbyopeningthewindowandcleaningtheair.)
二、中餐宴会摆台
题型一中译英
1.下午好,这里是花园餐厅。
请问有什么可以为您效劳?
(Goodafternoon.ThisisGardenRestaurant.WhatcanIdoforyou,please?
)
2.我们恭候您的光临。
(Welookforwardtoseeingyou.)
3.请跟我来好吗?
(Wouldyoupleasecomewithme?
/Pleasefollowme.)
4.那里有一张四人用餐的桌子。
您喜欢吗?
(There’satableforfouroverthere.Wouldyoulikeit?
)
5.我们给您留了张非吸烟区的桌子。
(Wehaveatableinthenon-smokingareareservedforyou.)
6.对不起,靠近窗户的座位全都有人了。
(I’msorry.Thetablesbythewindowarealloccupied.)
7.餐厅现在已经客满。
您可以稍等约20分钟好吗?
(Therestaurantisfullnow.Couldyoupleasewaitforabout20minutes?
)
8.您的餐桌已经布置好,这边请。
(Yourtableisready,thisway,please.)
9.先生,这是您的菜单。
请慢慢挑选。
服务员一会儿过来为您点餐。
(Hereisthemenu,sir.Pleasetakeyourtime.Thewaiter/waitresswillbeheretotakeyourordersoon.)
10.希望您用餐愉快。
(Pleaseenjoyyourmeal.)
11.先生,可以点菜了吗?
(Excuseme,sir.MayItakeyourordernow?
)
12.能不能简单给我们介绍一下中国菜?
CouldyougiveusabriefdescriptionoftheChinesefood?
13.您点的菜很快就好了。
(Yourmealwillbereadysoon.)
14.汤已经准备好了,请慢用。
(Thesoupisready,pleaseenjoyit.)
15.请问您打算用什么方式结账?
(Howwouldyouliketopayforthemeal/makethepayment/settlethebill?
)
16.让您久等了,先生。
这是您的账单,您要核对一下吗?
(Thankyouforwaiting,sir.Hereisyourbill.Wouldyouliketocheckit?
)
17.很抱歉,请稍等。
我会尽快给您上菜。
(I’mreallysorry.Pleasewaitamoment.I’llfetchitforyouassoonaspossible.)
18.您需要把菜分一下吗?
(Excuseme,sir/madam.MayIseparatethedishforyou?
)
19.全部的菜已经上齐了,接下来还有点心。
(Thisisthecompletecourse.Thereisdesserttofollow.)
20.我们给你带来了这么多麻烦,为了表达歉意,特为您提供免费甜点。
(Toexpressourregretforallthetrouble,weofferyouacomplimentary[,kɔmpli'mentəri]dessert.)赠送的;称赞的
题型二英译中
1.Whichwouldyoulikebetter,atableinthehalloraprivateroom?
(您希望订大厅的位置是单独的包房?
)
2.Iamverysorry,sir.Allthetablesarereserveduntil7p.m. Would7o’clockbeallright?
(非常抱歉,先生。
七点之前的餐桌全部预订出去了。
七点钟有空桌,可以吗?
)
3.Wewillhaveyouseatedassoonaswegetatableavailable.(一有空桌,我们就安排你们坐下。
)
4.Wewillshowyoutothenon-smokingarea.(我们给您换到非吸烟区。
)
5.Wouldyoulikeatablebythewindow?
(您喜欢坐靠窗的位置吗?
)
6.Whatkindofcuisine[kwi'zi:
n]doyouserveinyourrestaurant?
(你们都有些什么风味的菜?
)
7.Itlooksgood,smellsgoodandtastesgood.(这道菜色、香、味俱全。
)
8.Theminimumchargeforaprivateroomis200Yuanperperson.(包间的最低人均消费是200元。
)
9.Wouldyouliketohavetabled’hote,oralacarte?
(您是选套餐setmeal,还是零点呢?
)
10.Pleasetakecareofyourvaluables.(请看管好您的贵重物品。
)
11.Excuseme,sir.Wouldyoumindsharingthetablewithotherguests?
(打扰一下,先生,请问您是否介意和其他客人同桌呢?
)
12.Wouldyoupleaseaddonemorechairtoourtable?
(请给我们加把椅子好吗?
)
13.Let’sgoDutchthistime.(我们这次各付各的账吧。
)
14.Couldyoumakeouttwoseparatedbillsforme?
(可以给我分开两张账单吗?
)
15.Youhavegota10%discountforyourVisaCard.(您使用维萨信用卡结账可以享受9折优惠。
)
16.MayIhaveaprintofyourcreditcard?
(能不能刷一下您的信用卡?
)
17.Hereisyourcardandinvoice.(这是您的信用卡和发票。
)['invɔis]
18.Canyoutellme/describewhathappenedindetails?
(您能告诉我事情的详细经过吗?
)
19.Sorrytohavingkeptyouwaiting.I’llseetoitrightaway.(让您久等,抱歉。
我马上去处理。
)
20.Herearesomecomplimentaryvouchers抵用券foryou.Youcanpaywiththemnexttimewhenyouhavedinnerinourrestaurant.(我们有一些赠券送给您,下次您在我们餐厅用餐时可以使用。
)
题型三情景对话
1.Iftheguestwantstohavesomethingthatyourrestaurantdoesn’thave,whatwouldyousaytohim?
(Sorrysir.Thisisnotavailableinourrestaurant.ButmayIsuggestsome...?
)
2.Whenaguestcallstoreserveaprivateroomfordinner,whatinformationdoyouhavetoget?
(Ihavetoknowthedateandtimeforthereservation,thenumberofpeople,andanyotherspecialrequirements.)
3.Ifaguestcallstoreserveatableat7p.m.,butthereisn’tanyavailable,whatwouldyousay?
(I’msorry,ourrestaurantisfullybookedatthemoment.Wouldyoumindchangingyourtime?
Tableswillbeavailableat7:
30.Andweofferfreedrinks
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