物业管理年终总结报告en.docx
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物业管理年终总结报告en.docx
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物业管理年终总结报告en
物业管理年终总结报告(Propertymanagementyear-endsummaryreport)
物业管理是指物业管理企业接受业主、业主委员会或者其他组织的委托,对物业进行维护、修缮、管理,对物业区域内的公共秩序、交通、消防、环境卫生、绿化等事项提供协助管理、服务的有偿活动。
下面是我整理的一些关于物业管理年终总结,供您参考。
(Propertymanagementmeansthatthepropertymanagementcompanyacceptstheentrustmentoftheowner,theownercommitteeorotherorganizationstomaintain,repair,andmanagetheproperty,andprovideassistanceinmanagementandservicesforpublicorder,transportation,fireprotection,environmentalsanitation,andgreeninginthepropertyarea.Ofpaidactivities.Belowaresomeyear-endsummariesonpropertymanagementthatIhavecompiledforyourreference.)
物业管理年终总结范文一(Propertymanagementyear-endsummarysampleone)
20xx年,在xxx和xxx的直接领导和大力支持下,我公司围绕"依托xx、开拓发展、做大做强"的发展思路,创新工作模式,强化内部管理,外树公司形象,努力适应新形势下对物业管理工作的发展要求,在强调"服务上层次、管理上台阶"的基础上,通过全体员工的共同努力,较好地完成了全年各项工作任务。
截至月底,我公司共实现收入xxx万,总体实现收支平衡并略有盈余,基本走上了自主经营的发展轨道。
现将我公司20xx年主要工作总结如下:
(In20xx,underthedirectleadershipandstrongsupportofxxxandxxx,ourcompanyrevolvedaroundthedevelopmentideaof"relyingonxx,exploringanddeveloping,becomingbiggerandstronger",innovatedworkingmode,strengthenedinternalmanagement,establishedthecompanyimageoutside,andworkedhardtoadapttothenewUnderthecurrentsituation,thedevelopmentrequirementsforpropertymanagementwork,onthebasisofemphasizing"serviceupthelevelandmanagementuptoahighlevel",throughthejointeffortsofallemployees,thetasksoftheyearhavebeencompletedwell.Asoftheendofthemonth,ourcompanyachievedatotalincomeofxxxmillion,achievedabalanceofincomeandexpenditurewithaslightsurplus,andbasicallyembarkedonthedevelopmenttrackofindependentoperation.Themainworkofourcompanyin20xxissummarizedasfollows:
)
一、xxxx工作任务完成情况(1.Thecompletionofxxxxtasks)
(一)以物业管理和工程维修为重点,全力完成xxx和xxx交办的各项中心工作任务(
(1)Focusingonpropertymanagementandengineeringmaintenance,wewilldoourbesttocompletevariouscentraltasksassignedbyxxxandxxx)
在物业管理方面,我公司顺利完成了各小区及办公大楼的物业管理工作,此外,受xxx委托,我公司负责了xxx临时停车场经营管理工作,取得了良好的社会效益,圆满完成上级交付的任务。
在物业工程维修方面,我公司完成了装修工程9项,各小区房屋维修共387套,其他各小区零星维修改造工程13项,进一步改善了办公大楼的办公环境和各小区的生活居住环境,确保各项工作的顺利推进。
统计数据表明,我公司共投入工程维修费用679.49万元,是去年的两倍多。
(Intermsofpropertymanagement,ourcompanysuccessfullycompletedthepropertymanagementofvariouscommunitiesandofficebuildings.Inaddition,entrustedbyxxx,ourcompanywasresponsiblefortheoperationandmanagementofxxxtemporaryparkinglots,andachievedgoodsocialbenefits,andsuccessfullycompletedthedeliveryofsuperiors.task.Intermsofpropertyengineeringmaintenance,ourcompanyhascompleted9renovationprojects,387setsofhousingmaintenanceineachcommunity,and13sporadicmaintenanceandrenovationprojectsinothercommunities,whichfurtherimprovedtheofficeenvironmentoftheofficebuildingandthelivingandlivingenvironmentofeachcommunitytoensureThesmoothprogressofvarioustasks.Statisticsshowthatourcompanyhasinvestedatotalof6,794,900yuaninengineeringmaintenancecosts,morethantwicethatoflastyear.)
(二)完善各项规章制度,建立健全内部管理机制,进一步深化企业管理体制改革(
(2)Improvevariousrulesandregulations,establishandimproveinternalmanagementmechanisms,andfurtherdeepenthereformofcorporatemanagementsystems)
20xx年是我司转变业务职能和下属公司合并重组的关键年,我公司敢于迎接挑战,主动把握机遇,在加强物业管理和内部管理上做文章,按照现代企业制度的标准和要求深化管理体制改革。
我们经过对目前形式的认真分析和准确定位,转变以前仅对安置小区做好日常维护管理的单一工作模式和发展思路,把扩大服务范围、提高物业管理水平、参与市场竞争,主动开拓城市公共物业管理市场作为今后可持续性发展道路,为此,我们建立健全了一系列适应公司自身发展需要和市场竞争需求的规章制度,如《物品采购暂行规定》、《废旧物资管理规定》、《加班制度》、《维修工程监管工作规定》、《小区管理目标责任考核表》(包括办公内务、安全防范、车辆管理、机电设备、绿化卫生、住户投诉、装修维修等方面)、《物业管理有偿服务规定》等,为公司发展的规范化和可持续化奠定了基础。
(Theyear20xxisacriticalyearforourcompanytotransformbusinessfunctionsandmergeandreorganizeitssubsidiaries.Ourcompanydarestomeetchallenges,taketheinitiativetoseizeopportunities,makeafussonstrengtheningpropertymanagementandinternalmanagement,anddeepenmanagementsystemreforminaccordancewiththestandardsandrequirementsofmoderncorporatesystems.Aftercarefulanalysisandaccuratepositioningofthecurrentsituation,wechangedtheprevioussingleworkingmodelanddevelopmentthinkingofonlydoingdailymaintenanceandmanagementoftheresettlementcommunity,expandingthescopeofservices,improvingthelevelofpropertymanagement,participatinginmarketcompetition,andactivelyexploringurbanpublicpropertiesManagingthemarketisthepathtosustainabledevelopmentinthefuture.Tothisend,wehaveestablishedandimprovedaseriesofregulationsandsystemsthatmeetthecompany’sowndevelopmentneedsandmarketcompetitionneeds,suchasthe"InterimProvisionsonProcurementofGoods","RegulationsontheManagementofWasteMaterials,"and"OvertimeSystem"RegulationsontheSupervisionofMaintenanceProjects","CommunityManagementTargetResponsibilityAssessmentForm"(includingofficeandhousekeeping,safetyprecautions,vehiclemanagement,mechanicalandelectricalequipment,greeningandsanitation,householdcomplaints,decorationandmaintenance,etc.),"Propertymanagementpaidserviceregulations》Andsoon,layingthefoundationforthestandardizationandsustainabilityofthecompany'sdevelopment.)
同时,本着开源节流、多劳多得、提高小区管理服务水平的原则,在我公司管理的各小区内建立并推行了经营目标责任制和管理目标责任制,对小区进行年度经济指标与服务指标的考评。
实践证明,该项制度不但减少了业务成本,增加了公司的经营收入,而且激发了服务中心全体员工的积极性,提高了他们的工作能力和效率,进一步明确了小区服务中的责、权、利,保证小区物业管理的良性、高效运作。
此外,我公司还统一规范了各小区服务人员的服饰,加强礼仪培训,公司的对外形象焕然一新;推行了保安人员星级考核制度,为建立更优秀、精干的保安队伍奠定了基础。
(Atthesametime,inlinewiththeprincipleofincreasingincomeandreducingexpenditure,workingharder,andimprovingcommunitymanagementservicelevels,wehaveestablishedandimplementedthebusinesstargetresponsibilitysystemandmanagementtargetresponsibilitysysteminthecommunitiesmanagedbyourcompany,andcarriedoutannualeconomicindicatorsandserviceindicatorsforthecommunities.Evaluation.Practicehasprovedthatthissystemhasnotonlyreducedbusinesscostsandincreasedthecompany’soperatingincome,butalsostimulatedtheenthusiasmofallemployeesintheservicecenter,improvedtheirworkabilityandefficiency,andfurtherclarifiedtheresponsibilities,rights,andbenefitsofcommunityservices.,Toensurethebenignandefficientoperationofcommunitypropertymanagement.Inaddition,ourcompanyalsostandardizedtheclothingofservicepersonnelineachcommunity,strengthenedetiquettetraining,andthecompany'sexternalimagehasbeenbrand-new;ithasimplementedastar-levelassessmentsystemforsecuritypersonnel,layingthefoundationfortheestablishmentofamoreexcellentandcapablesecurityteam.)
同时,我们清醒的认识到制度建设的关键在于落实,因此,我公司不断加大检查和执行力度,发现问题不回避,及时纠正,确保各项工作有计划、有依据、有落实地稳步展开。
(Atthesametime,wearesoberlyawarethatthekeytosystemconstructionliesinimplementation.Therefore,ourcompanycontinuouslystrengthensinspectionandimplementationefforts,doesnotavoidproblemswhenfound,andcorrectstheminatimelymannertoensurethatallworkiscarriedoutsteadilyinaplanned,informedandimplementedmanner.)
(三)加强企业文化建设,构建环境整洁、管理有序的和谐小区,打造悦华物业品牌((3)Strengthentheconstructionofcorporateculture,buildaharmoniouscommunitywithacleanenvironmentandorderlymanagement,andbuildtheYuehuapropertybrand)
为加强企业本部和服务社区的文化建设,创建了公司网页,为住户与公司更好的交流提供了便捷的互动平台;不断丰富公司季刊内容,已尝试在小区内向住户派发,加强公司的品牌宣传,使住户能更好的了解我公司的各项业务,增加了他们的认同度和信赖度;结合各小区的实际情况,举办了各种类型的社区文化活动,累计投入6.5万活动资金,与去年同比增长了333.33%,增强了与住户互动和沟通,其中较为大型的活动是xx花园"xxxx大赛"及xx小区xxx运动会,取得圆满成功,在住户中引起了强烈反响,得到了他们的大力支持。
此外,我公司还投入大量人力、物力在xx花园重新装修了文化娱乐活动中心并投入使用,为小区居民提供了良好的休闲娱乐环境,为构建和谐小区创造了条件。
(Inordertostrengthentheculturalconstructionofthecorporateheadquartersandtheservicecommunity,thecompanywebpagewascreatedtoprovideaconvenientinteractiveplatformforbettercommunicationbetweenresidentsandthecompany;thecontentofthecompany’squarterlymagazinehasbeencontinuouslyenriched,andthecompanyhastriedtodistributeittoresidentsinthecommunitytostrengthenthecompany’sbrandpromotion,Sothatresidentscanbetterunderstandourcompany’svariousbusinessesandincreasetheirrecognitionandtrust;combinedwiththeactualsituationofeachcommunity,varioustypesofcommunityculturalactivitieshavebeenorganized,andatotalof65,000activityfundshavebeeninvested.Lastyear,itincreasedby333.33%year-on-year,whichenhancedtheinteractionandcommunicationwithresidents.Amongthelargerevents,thexxgarden"xxxxcontest"andthexxcommunityxxxsportsmeetingwereacompletesuccess,arousedastrongresponsefromtheresidentsandreceivedtheirvigorousefforts.standby.Inaddition,ourcompanyhasalsoinvestedalotofmanpowerandmaterialresourcestorenovatetheculturalandentertainmentcenterinxxgardenandputitintouse,whichprovidesagoodleisureandentertainmentenvironmentforresidentsinthecommunityandcreatesconditionsforbuildingaharmoniouscommunity.)
(四)参与市场竞争,积极拓展公司业务((4)Participateinmarketcompetitionandactivelyexpandthecompany'sbusiness)
我公司于接手大楼的后勤工作,经过几个月的努力,对饭堂部分设备设施进行了维修,完善了各岗位分工,做好设备设施的维修及办的保洁工作,并全面开展了对大楼机电设备的保养工作,为xx良好的工作环境和后勤服务提供了有力保障。
(Ourcompanytookoverthelogisticworkofthebuilding.Afterseveralmonthsofhardwork,werepairedsomeequipmentandfacilitiesinthedininghall,improvedthedivisionoflabor,anddidagoodjobinthemaintenanceofequipmentandfacilitiesandthecleaningoftheoffice.Themaintenanceworkofelectromechanicalequipmentprovidesastrongguaranteeforxx'sgoodworkingenvironmentandlogisticsservices.)
我公司把通过ISO质量认证的审核作为奋斗目标,通过多种形式做好品牌宣传,以xx停车场项目为契机,进一步向外界展示了公司的形象。
我公司承接xx停车场经营管理工作,投入大量人力物力,并加强了基础设施的投入。
期间,停车场累计停放约30000车次,总收入约xx万元。
由于我公司管理工作到位,车场管理井然有序,既无堵车现象发生,没有发生任何事故和投诉事件,同时也取得了良好的社会效益,圆满完成上级交付的任务,为今后拓展公司业务,打造xxxx公共物业管理品牌积累了宝贵的经验。
(OurcompanytakestheISOqualitycert
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