酒店英语口语培训内容doc.docx
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酒店英语口语培训内容doc.docx
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酒店英语口语培训内容doc
24)It’smypleasure.很高兴为您服务。
26)Thankyouforstayinginourhotel.感谢您在我们饭店下榻。
道歉语:
29)I’msorry.It’smyfault对不起,那是我的过错。
30)Sorrytohavekeptyouwaiting.对不起,让您久等了。
31)Sorrytointerruptyou.对不起,打扰您了。
32)I’msorryaboutthis.对此表示歉意。
33)Iapologizeforthis.我为此道歉。
34)That’sallright没关系。
35)Let’sforgetit算了吧。
征询语:
36)Can(May)Ihelpyou?
我能帮您什么吗?
Yes,please.好的。
37)WhatcanIdoforyou?
我能为您干点什么吗?
38)IsthereanythingIcandoforyou?
有什么我能为您效劳的?
39)Justamoment,please.请稍等一下。
40)MayIuseyourphone?
我能借用您的电话吗?
Yes,ofcourse.当然可以。
指路用语:
41)Goupstairs/downstairs上楼/下楼
42)It’sonthesecond(third)floor.在二(三)楼
43)Excuseme.Whereisthewashroom对不起,请问盥洗室(电梯)在哪儿?
(restroom,elevator)
Thisway,please.请这边走。
44)Turnleft/right.往左(右)转。
45)It’sinthelobbynearthemainentrance.在大厅*近大门。
46)It’sinthebasementattheendofthecorridor.在地下室走廊尽头。
提醒用语:
48)Pleasebecareful.请当心。
49)Pleasedon’tleaveanythingbehind.请别遗忘您的东西.
50)Don’tworry.别担心。
51)Takeiteasy.放心好了。
52)Pleasedon’tsmokehere.请不要在这里抽烟。
57)Goodbyeandthankyouforcoming.再见,谢谢您的光临。
58)Goodbyeandhopetoseeyouagain.再见,希望再见到您。
59)Haveanicetrip!
一路平安!
60)Wishyouapleasantjourney!
Goodluck!
祝您旅途愉快!
前厅部
(61)Haveyouareservation?
您预订过吗?
(62)MayIhaveyournameandroomnumber?
您能告诉我您的名字与房间号码吗?
(63)Hereisyourroomkey.
给您房间钥匙。
(64)Pleasepayatthecashier’sdeskoverthere.
请去那边帐台付款。
(65)Aretheseyourbaggage?
MayItakethemforyou?
这些是您的行李吗?
我来帮您拿,好吗?
(66)I’mafraidourhotelisfullybookedonthatdate.
对不起,我们饭店那一天的客房全部订满了。
(67)Yourroomisconfirmedforthatday.Welookforwardtoservingyou.
您要的那一日房间已经确认了。
我们期待着为您服务。
(68)I’llcancelMrBell’sreservationfromFebruary27thforthreenights.
我将取消BELL先生从2月27日开始3个晚上的预订。
我们期待着下一次为您服务。
(69)MayIreconfirmyourdeparturedate?
我可以再次确认您的离店日期吗?
(70)I’msorry,madam.Wedon’thaveanyvacancyatthemoment.
对不起,小姐,我们现在没有空房间。
(71)Howmanypiecesofluggagedoyouhave?
请问您有几件行李?
(72)Isthereanythingvaluableorbreakableinyourbag?
您包里有贵重或易碎物品吗?
(73)Youcangetyourmoneychangedatthecashier’sDesk..
您可以去收款处兑换钱。
(74)Couldyoutakeamessageforher,please?
你能不能为我给她留信口信?
(75)Justamoment,please,sir.I’llputyouthrough.
请稍等一下,先生。
我马上为您接通。
(76)Foroutsidecalls,pleasepress9firstandwhenyouhearthedialingtone,pressthenumberyouwant.
打外线请先按9,听到声响后再按您所要的号码。
(77)Howwouldyouliketomakepayment,sir.
先生,请问您将如何付款?
(78)Hereisyourchangeandreceipt,sir.I’llsendabellmanuptogetyourluggage.
先生,这是您的找钱和收据。
我马上叫行李员上去取您的行李。
(79)Therateofyourroomwillbepaidbyyourhostunitwhiletheothersshouldbeatyourexpense..
您的房费将由接待单位支付,而杂费则应由您自己付。
(80)Howmanycopiesdoyouneed?
您要复印几份?
(81)Canyougivemeyourfaxnumber,sir?
请您告诉我您的传真号码好吗?
(82)WhencanIpickitup?
我什么时间能取?
酒店英语口语
WordList
Laundry洗衣
Mini-bar/Refrigerator冰箱
Ice冰块
Cocacola可乐
Mineralwater矿泉水
Cigarette香烟
Sugar方糖
Coldwater凉开水
Hanger衣架
ElectricKettle电水壶
Glass水杯
Cup瓷茶杯
TelephoneBook电话本
HairDrier电热吹风机
Washed水洗
Damage毁坏,损坏
Compensate赔偿,补偿
DryCleaned干洗
Pressed/Iron熨烫
Slipper拖鞋
Soap香皂
Newspaper报纸
ToiletPaper卫生纸
Towel毛巾
BathTowel浴巾
FloorTowel地巾
SmallTowel方巾
Tea茶叶
Beverage饮料
Telephone电话
TVcontroller遥控器
Hanger衣架
ID=Identification身份证
Bathroom卫生间
Shower沐浴
Coffee咖啡
Phrase
Haveaniceday.(timetrip)
祝您过得愉快
Excuseme对不起
That'sallright没关系
Pleasefollowme请跟我来
Thankyou谢谢
Justamoment请稍等
Rightaway马上
Turn-downservice夜床服务
Drytowel干毛巾
Makebed整理床铺
Roomnumber房号
Quickservice特快洗衣
I'mnotreallysure.
我不能肯定
I'msorrytotroubleyou.
对不起,麻烦您了
UsefulExpressions
1.Housekeeping,MayIcomein?
客房服务员,可以进来吗?
2.Doyouneedbellman?
您需要行李员吗?
3.MayIcleantheroomnow?
现在我可以打扫房间吗?
4.What'syourroomnumber,please?
请问您的房号?
5.Couldyoubringmesomemoretowels,plesae?
你能不能再给我拿几条毛巾来吗?
6.Theairconditionerdoesn'twork.
空调机坏了。
7.Wouldyoupleasegivemesomeenvelopesandwritingpaper?
请给我一些信纸信封,好吗?
8.I'llbringthemtoyourroomatonce.
我马上给您送来。
9.Internetaccesspress8and163.
上网号码先拨8,再加163。
10.There'ssomethingwrongwiththetoilet.
抽水马桶出毛病了。
11.Haveyoucheckedyourroom?
您检查过您的房间吗?
12.I'llshowyouthewaymyself.
我亲自带您去。
13.Haveyougotanylaundry?
楼层)
总台收银的:
UsefulExpressions
1、Wouldyouliketocheckout?
2、SorrytohavekeptyouwaitingThisisyourbillplease.
3、CanIhaveyournameandroomnumberplease?
4、Whatkindofcreditcardshaveyougod?
5、Asahotelpolicy,Weacceptthefollowingcriedcards.
6、Doyouneedreceiptorbill?
7、Justamomentplease.I’llwriteoutreceiptforyou.
8、I’llsendabellmenuptogetyourluggage.
9、Howwouldyouliketopayincashorbycreditcard?
10、Thisisyourbill,pleasecheckitandsignhere.
11、Hereisyourchangeandreceipt.
12、MayIhaveaprintofyourcard,please?
13、Didyoutakeanythingfromthemini-barthismorning?
14、Haveyouusedanyhotelservicessincebreakfast?
15、Today’sexchangerateis8.19yuanRMBforoneusdoller.
16、Whatkindofcurrencydoyouwanttochange.
17、Howmuchwouldyouliketochange.
18、Theratesofexchangeareontheboardthere.
19、Therateofyourroom,willbepaidbyyourhost.
20、Verysorry,Ashotelpolicy,Ifyouwanttoextendyourstayinourhotel,you’llhavepayhalfoftheratemoreifyoucheckoutafter12:
00,Andifyouleaveafter6:
00pm,you’llhavetopaythefulldayrate.
Conversation
Cashier:
Goodmorning.sir.MayIhelpyou?
Guest:
MynameisMrBellandIwasinroom1111.I’dliketocheckout.
CanIhavemybillnow?
C:
Certainly.MrBell,pleasewaitamoment……Thankyou.Didyouhavebreakfastthismorningatthehotelorhaveyouusedanyhotelservicessincebreakfast?
G:
Yes,butIpaidcashforisalsoIhaven’tusedanyservices.
C:
Fine.Thetotalincludingsevicechargefortwodaysis844yuan.Pleasecheckit.
G:
OK.
C:
Thankyou,sir.Wouldyouliketopayincashorbycreditcard?
G:
Creditcard.Hereyouare!
C:
Thankyou.Couldyousignhere,please?
G:
Fine.
C:
Thankyouforyourcoming.Pleasedropinagain.Good-bye.
B
Cashier:
Goodmorning.MayIhelpyou?
Guest:
I’mMrpetersinroom806.I’mcheckingouttoday.Butmyflightdoesn’tleaveatuntil4:
30p.mandIdon’twanttowaitaroundattheairportallday.CouldIkeeptheroomthisafternoon?
C:
Certainly,butasthehotelpolicy.Thecheckouttimeis12:
00atnoon.You’llhavetopayhalfoftheratemore.Ifyouleaveafter12:
00.
G:
Nevermind,then.CanIjustleavemyluggagesomewhereuntil4:
00p.m?
C:
Certainly,sir.Ifyouspeaktothebellman,he’lltakecareofit.
G:
Thankyou.
C:
It’smypleasure.
行李员岗位英语口语
UsefulExpressions
1、Excuseme.Whichoneisyourbag?
2、Isthisbagyours?
3、I’vecomeforyourluggage.
4、Ihopeyouwilldropinagain!
5、Thisisyourclaimtag.
6、MayIhelpyouwithyourluggage?
7、WhatelsecanIdoforyou?
8、Gouldyousighhere?
9、Breakfastisonthefirstfloor,from7:
00amto9:
00am.
10、Isyourluggagewillbehereshortly?
11、Howlongwillyouleavetheluggagehere?
12、Letmetakeitplease!
13、MayIhaveyourtag,please?
14、What’syourroomnumber?
15、Toiletisturnleft.
16、Howmanypieces(ofluggage)doyouhave.
17、Inourhotelwedon’taccepttips.Thankyouallthesame.
18、Ihopeyouwillenjoyyou’restay.
19、Haveanicetrip.
20、Aretheseyourluggage.
Conversation
A
Bellman:
Goodafternoon.Madam.Welcometoourhotel.
Guest:
Goodafternoon.
B:
MayIhelpyouwithyourluggage,madam?
G:
Yes,please!
B:
PleaseJustamoment,I’llgetaluggagecart.madam…….Thankyouforwaiting.I’llshowyoutothefrontdesk.Thisway,please.
G:
Thankyou!
B:
You’rewelcome.
Bellman:
Madam.MayIhaveyourroomcard,please?
Guest:
Yes.Hereyouare.
B:
Thankyou.yourroomisonthe10thfloor.Thiswayplease……(takeaelevator).Yourroomishere,afteryou(gointotheroom).
G:
Thankyouverymuch.
B:
Notatall.Wherewouldyoulikemetoputyourluggage.
G:
Anywhere.Ifyoulike.
B:
Pleasecheckit.Isittherightnumberofyourluggage?
G:
Oh,Yes,It’sverycorrect.There’ssomethingforyou.
B:
It’sverykindofyou.Butwecan’taccepttips.Thankyouallthesame.Pleaseenjoyyourstay,Good-bye.
G:
Good-bye.
酒店商务中心英语口语:
UsefulExpressions
1、Iwanttosendafax.
2、I’llsendthisfaxatonce.
3、Sorry,sir.Thelineisbusy.
4、Itriedalotoftime,butit’salsobusy.
5、It’smymistake.
6、I’msorrytobringyousomuchtrouble.
7、Alldone,sir.Hereyouare.
8、Letmecount,it’s15.5yuaninall.
9、Couldyoutellmehowdoyoucountthisamount.
10、Theregulationofchargeinbusinesscenterisonthisboard.
11、MayIusetheInternet.
12、Letmedial-up.Pleasesitdownandyoucanuseitalready.
13、CanItypedofmyE-mail.
14、Howmanycopiesdoyouneed?
15、I’dliketocopythistwopiecesofpaper,what’sthecost?
16、TheInternetchargein30minutesis10yuan.
17、ThecopyeachpieceofpaperforA4sizeis1yuan.
18、Toenlargeorlessenonepieceofpapercostsasmuchastwopiecesofpaper.
19、Tocopythepaper’sbothsidescostsasmuchastwopiecesofpaper.
20、I’llcalltheairlinetoseeifthereareticketsforyou.
Conversation
A
Sendafax
Clerk:
Goodmorning.sir.CanIhelpyou?
.
Guest:
Goodmorning.Iwanttosendafax.
C:
Whereto,sir?
G:
ToJapan
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