BEC高级真题口语总结.docx
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BEC高级真题口语总结.docx
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BEC高级真题口语总结
重要性——如何——涉及因素
beofgreatimportance
takeintoconsideration
benecessaryto
shouldbeconsidered
[first---besides而且、此外---inaddition另外ontopofthat除此之外、更严重的是]
Strategies:
1.theimportanceof…,就可以问how
如:
Customerpayments:
theimportancetoacompanyofensuringthatcustomerspayontime.
提问:
Howcanacompanyensurethatcustomerspayontime?
2.howto…,就可以问why
如:
HumanResources:
howtointroducenewstaffeffectivelytoacompany’sofficepractices
提问:
Doyouthinkitimportant/necessary/essentialtointroducenewstaffeffectivelytoacompany’sofficepractices?
Why?
或Whydoyouthinkitimportantfornewstafftogetfamiliarwiththecompany’sofficepractices?
3.thefactorsinvolvedin…,就可以问what
如:
Informationtechnology:
thefactorsinvolvedinsuccessfullydeliveringservicesviatheinternet
提问:
Whataretheotherfactorsyoucanthinkoftodeliverservicesviatheinternetsuccessfully?
v公司利益相关者
●顾客
CustomerRelations:
howtomaintaincustomerinterestinacompany’sproducts
Asisknowtoall,itisveryimportantforacompanytomaintaincustomerinterestintheirproducts.Ithinkacompanyshouldtryeverypossiblewaytoretainitscurrentcustomers.
First,itshouldalwaysmakesurethatitprovidesitscustomerswithqualitygoodsandafter-salesservice.Second,itshouldlayenoughemphasisonthefeedbackfromitscurrentcustomersandtakepromptactiontotakecareoftheirneedsanddemands.Third,ifpossibleitmayprovidesomeincentivestoitsoldcustomers.Forexample,itcangrantacertaindiscounttothemiftheirpurchasesreachacertainamount.Apartfromallthese,acompanyshoulddesignstrategiestoattractnewcustomersandcreatetransactionswiththem,toexpandtheircustomerbase,sotospeak.Thesestrategiesincludeproductdiversificationandupgrading.
Allinall,acompanyshouldtryitsutmosttokeepitscurrentcustomerssatisfiedwithitsproductsandservices,andatthesametimeitshouldstayaheadofthemarketthroughproductandpricingstrategies.
Ø重视顾客2.1
Theimportanceofmakingcustomersfeelvalued
----maintainthecustomer’sloyaltytoyourproductssothatyoucanfurtherstrengthenyourcompany’scustomerbase.
----valuedcustomersoftenpaytheirattentiontoyourcompany’sdevelopmentandtheywouldliketogiveyousomeadviceorsuggestionswhichyoucanusetofurtherpromotethequalityofyourcompany’sproductsorservices.Thiswillinturnhelpyoutoattractmorecustomersandmakethemfeelvalued.ThereforeIbelievethatmakingyourcustomersfeelvaluedisofgreatimportance.
Ø顾客习惯和态度2.4
Theimportanceoffindingoutaboutcustomer’shabitsandattitudes
A:
asweallknowyourcustomer’shabitsandattitudewillexertagreatinfluenceontheproductionandsalesofyourproductsorservices.Customer’shabitsespeciallytheirconsuminghabitswilldecidetowhatextenttheycanacceptthepriceofyourproductswhichwilldirectlyaffectthepricingofyourproducts.Customer’sattitudestowardsyourproductsorservicereflectthequalityofyourproductsorservicesandwilldecidewhetheryourproductsorservicescanremainpopularonthemarket.Soifyoucarryoutresearchtofindoutabouttheirhabitsandattitudesyoucangeartheproductionandsalesofourproductstowardsarightdirection.
Ø忠实顾客对产品的意见3.1
Ø售后服务3.4
Ø如何赢得新客户(一家客户的潜在风险)4.2
Ø产品和服务实行质量监控3.2
Howtoensurethatacompanyconsistentlymaintainsqualitycontrolstandards
A:
firstthecompanyshouldbuildanindependentqualitycontrolsystemwhichcanmonitortheimplementationofqualitycontrolatanystageoftheproductionandcanreporttheresultsdirectlytotheboard.Secondthecompanyneedsanincentivesystemtoencourageandrewardtheemployeeswhomeetexactlythequalitycontrolstandardsandpunishthosewhofail.Thirdthecompanyshouldensurethateveryoneinthecompanyknowstheimportanceofqualitycontrolandshouldkeeptheiremployeesinmindthattheircompanyneedstheirdevotiontotheconsistentmaintenanceofqualitycontrolstandards.
重要性:
onlywithgoodsandservicesofhighqualitycanacompanymaintainitsenduringandloyalcustomersandattractmorenewcustomers/stayaheadincompetitionaswellasinthemarket/meetrequirementsofthequalityofproducts
Howtomonitor:
aspecialdepartmentshouldbesetuptosuperviseandexamineregularly
technicalexpertsshouldbeinvited
●员工
Ø员工进言献策(如何制定、如何评价)2.1
Ø积极性高的员工2.3
Theimportancetoacompanyofhavingwellmotivatedstaff
A:
firstacompanyconsistsofindividualswhosemoraleiscrucialtotheimageofthecompany.It’shardtobelievethatacompanyfulloflow-spiritedemployeescanhavebetterperformancethattheonestaffedwithwellmotivatedemployees.Second,wellmotivatedstaffoftenworkhardthinkcreativelyandarewillingtoshouldermoreresponsibilities,allofwhichareexactlywhatthecompanyneedtodevelopitselffurther.Wellmotivatestaffcanalsohelpcreateasoundenvironmentofmutualhelpandmutualunderstandingwithinthecompanyandstimulatetheircolleagues’morale,whichwilldefinitelyimprovetheefficiencyofthecompany.Thereforeit’sveryimportantforacompanytohavewellmotivatedstaff.
Ø调动员工积极性4.4
StaffManagement:
howtoachieveandmaintainhighmotivationamongaworkforce
MotivatingEmployees:
Employeestendtobemoresatisfiedwiththeirjobsiftheyareprovided
(1)compensationthatisalignedwiththeirperformance,
(2)jobsecurity,(3)aflexibleworkschedule,and(4)employeeinvolvementprograms.Firmsshouldofferjobsecurity,compensationthatistiedtoemployeeperformance,moreflexibleworkschedules,andmoreemployeeinvolvementprograms.Totheextentthatjobsatisfactioncanmotivateemployeestoimprovetheirperformance,firmsmaybeabletoahigherproductionlevelbyprovidinggreaterjobsatisfaction.
Ø激励机制鼓励员工发挥才能(benefits、激励措施)2.4
Ø职业规划3.1
CareerPlanning:
howtoassessthecareeropportunitiesprovidedbydifferenttypesofcompanies
Evenafterajobisofferedandaccepted,careerdecisionsmustbemade.On-the-jobexperiencemayaffectthedesiredpath.Aspiringtoachieveapositionabovethepresentpositionisnatural.Theplannedcareerpathtothatpositionmayinvolveeitheraseriesofpromotionswithinthefirmorswitchingtoadifferentfirm.Whileplanningacareerpathisausefulmotivator,theplansshouldbeachievable.Ifeveryoneplannedtobepresidentofacompany,mostplanswouldnotbeachieved.Thiscancausefrustration.Apreferablecareerpathwouldincludeshort-termgoals,sincesomeultimategoalsmaytaketwentyyearsorlonger.Theuseofshort-termgoalscanreinforceconfidenceasgoalsareachieved.
CareerDevelopment:
theimportanceofacquiringarangeofskillsthroughoutyourcareer
Asfarascareerdevelopmentisconcerned,itisveryimportantforapersontoacquirearangeofskills.
Firstofall,whenhehasarangeofskills,heisobviouslymorecompetitivethanthosewhodon’tandthereforehasmorechancesofpromotion.
Secondly,ifyou’renotsatisfiedwiththepresentjob,acquiringarangeofskillswillmakeiteasierforyoutofindajoboutsideyourcompany.
Inaddition,apersonwitharangeofskillsismorelikelytoworkhiswayuptothetopofthecorporateladder.
Indeed,gainingarangeofskillsisessentialforcareerdevelopment.
Ø员工培训外语2.2
Ø员工健身中心(benefits、如何促进)2.3
Ø弹性工作时间3.1
Ø公共交通&私人交通3.1
Ø给员工提供便利3.3
Ø高效团队(活动项目、benefits)3.2
Ø员工流动率(原因、挑选员工方法)3.4
Ø员工到分公司工作(财政激励、需要信息)2.2
Ø员工到国外工作(如何选拔、准备)4.1
Ø员工参加国际会议(如何选拔、准备)4.3
Ø员工参加商品交易会(利与弊、如何选拔)4.4
Ø有效规划工作时间4.2
Theimportanceofplanningworktimeeffectively
A:
firstaneffectivetimetableplannedbythecompanycanavoidunnecessarytime-consumingworkwhichwillhavetobedonebymorestaffthannecessary.Thereforeindividualefficiencycanbeachieved.Second,aneffectivetimetableexplainsindetaileverystepthestaffneedtofollowtofinishtheworkandtheexacttimetheywillspend,whichwillenablethestafftogetclearideaaboutthetimelimitationandtofinisheverystepbeforedeadline.Thereforetheproductionorserviceofthecompanywillgoatafastpace.
●供应商
Ø代理商高效率2.1
Howtoensurethatagentsmaintainahighlevelofeffectivenesswhenrepresentingacompany
----enhanceouragents’awarenessthattheyarepartsofthecompanyandwhattheydoandsaywhenrepresentingourcompanyisofgreatimportancetothedevelopmentandbenefitsofthecompany.Inthiswaywecanimproveouragent’sworkethicsandgivethemclearobjective.
----trainthosewhoarelackingofexperienceorskillstoimprovetheleveloftheireffectiveness.
----buildanincentivesysteminourcompanytoencourageouragentstomaintainhighlevelofeffectiveness.Ofcoursethosewhoareunwillingtoworkhardwillbepunishedorevenfired.
Ø与潜在供应商保持联系3.4
Ø与所有供应商建立并保持良好关系4.1
●股东
Ø保持股东信心3.1
v项目管理
Ø新项目中各部门之间的合作4.2
Howtoensureinter-departmentalco-operationonnewprojects
A:
toensureinter-departmentalco-operationonnewprojectsthefirstthingweshoulddoistosetupaclearobjectiveamongalldepartments.Everyoneineverydepartmentshouldknowexactlywhatthecompanywilldowiththesenewprojects,whatthecompanyexpectsfromthenewprojectsandwhateachdepartmentshoulddoduringtheinter-departmentalco-operation.Second,anintra-netshouldbebuiltinthecompanysothateverydepartmentwillhavethechancetocommunicatewithothersabouttheirplansonthenewprojects.Inaddition,differentideascanbediscussedandfinaldecisioncanbemadeonnet.Third,asoundenvironmentofteamworkshouldbeencouragedandspecialattentionshould
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- BEC 高级 口语 总结