国际著名酒店娱乐部程序英文0002模板.docx
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国际著名酒店娱乐部程序英文0002模板.docx
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国际著名酒店娱乐部程序英文0002模板
国际著名酒店娱乐部程序
英文(0002)模板
STANDARDSANDPROCEDURES
DEPARTMENT:
ACTIVITIESJOBCATEGORY:
BEACH
ATTENDANT
HEAD:
GM・APPROVAL:
DATE:
TASK:
CARRYINGOUTTHESAILBOARDCOMPETITION
STANDARD:
PROCEDURE:
STANDARDSANDPROCEDURES
DEPARTMENT:
ACTIVITIESJOBCATEGORY:
BEACH
ATTENDANT
HEAD:
GM・APPROVAL:
DATE:
TASK:
RUNNINGTHESHERATON/REGENTREGATTA
STANDARD:
KNOWLEDGEOFTHEEVENTANDTHESTAGES
ANDSKILLSNEEDEDTOPRODUCEIT.
PROCEDURE:
Theeventwouldbeinfourstages-preparation,Introductionandracemeeting,Event,Conclusion.
66.Prepanition
Thiseventmustbepreparedinanumberofways・Thedaybefore,theRegentwillbecontactedandremindedofthetimeandplace.
Anhourbefore,our3Hobieswillberiggedonthebeach,theboatshavingbeenallocatedtoguestspreviouslyonafirstcomefirstservedbasis・
Thechaseboatwillbetakenoutanhourbeforetosetupthetriangularcourse・Thestartlinemaybebetweentheplatformandtheracebuoy,startingeitheronareachorbeatdependingonskillofcompetitors・
Theracemeetingwillbepreparedinadvancesoastogivealltheinformationrequired.Lifejacketswillalsobeavailable.
67.Introductionandracemeeting
Thiswillbedesignedtogiveoutallinformationthatguestswillneedtotakepart-lengthofraces,andnumber.
-avoidanceofcollisions・
-Pointssystem.
-Startproceduresandsequence・
-Finishprocedures・
-Capsizingandotherhazard.
PROCEDURES:
(continued)
Allquestionswillbeansweredandnamesandboatnumberswillbedoublechecked.AspecialwelcomewillbeextendedtoallRegentparticipants.
68.TheEvent
Allparticipantswillthensailouttostart・Spectatorscanbecarriedouttotheplatform.Whenallboatsareinear-shotthefirstsignalwillbegivenandtheotherswillfollowthesequence・Afterstartingtheorganiserswillhavethechaseboatreadyincaseofanyproblems.
Eachracewillberepeated,withresultsnoted・
69.Conclusion
Whenallracesarecompleted,theboatswillallheadashorewherethebeachattendantswillhelprecoverthem・Allboatswillbereturnedneatlytotheirpositionsandallequipmentwillbecarriedbackandstored.
Theguestswillbeencouragedtocongregatefortheresultsandprizegiving・Thewinnerandloserwillreceiveprizes.Before
leaving,theRegentguestswillreceiveourthanksandanattendant
willsumupwithafewwords.
SHERATON/REGENTHOTELREGATTA
INFORMATION
1.Theactivitydurationis11/2hours.
2.Theseriesconsistsof3races,eachlasting20minutes・
3.Safetyofparticipantsandobserverswillbeofprimeimportance,andallnecessarysafetyprocedureswillbeobserved・Asafetyboatwillbeonconstantalert・
4.Thestartwillbeonthewaterbetweenananchoredstartboatandaregattabuoy.Thestartsequencewillbe:
6minutes一horn
3minutes一horn
1minutes一horn
30seconds一whistle
Countdown
Start-horn
Recall一additionalhorn
NOFLAGSWILLBENECESSARY
5.Thestartwillbeonareachunlesscompetitorsareparticularlycompetent・
6.Allpotentialhazards,reefsorobstructionswillbepointedoutinthepre-racemeeting.
7.Thecoursewillbeasimpletriangularcourse,includingabeat,reachandrun.Thefinishcanbeonabeatorrundependingonconditionsandparticipants・
8.Onfinishing,boatswillbeaskedtoremainclosetothestartboatinpreparationforthestartofthenextrace・
9.pointswillbegivenforeachfinisherasfollows:
1st3/4point
2nd2points
3rd3pointsetc.
UNTIL:
Nonfinisher一thetotalnumberofboatsplustwopoints.
PROCEDURES:
(continued)
10.OnlyHobie14'swillbeallowedtorace・Theymaycarryanynumberofpeoplebutonlyonesail.
n.Theemphasiswillbeonenjoymentandthefunelementwillbestressed.Spectatorswillbeencouraged,andtheycanviewfromanchoredcraft,thefloatingdock,motorboats,canoesorfromthebeach.
12.Theeventmusthaveaconclusionofsomesort,preferablyaprize
giving.Equipmentneeded-
3Regattabuoys,eachwitha50ftofnylonline
3Anchorsorconcretebricks
1Airhorn
1Whistle
1Startboatwithanchorandline
1Chipboardandpen
AllHobiecatsinworkingorder
1Safetyboat
1Blackboardandchalk
STANDARDSANDPROCEDURES
DEPARTMENT:
ACTIVITIESJOBCATEGORY:
BEACH
ATTENDANT
HEAD:
GM・APPROVAL:
DATE:
TASK:
EXCURSIONTOTHELOCALCARVINGVILLAGE
STANDARD:
ALLSTAFFSHOULDKNOWALLABOUTTHETOURANDBEABLETOACCOMPANYITATSHORTNOTICEIFNECESSARY.
PROCEDURE:
Thisexcursioninitiallywillbelaidontwiceaweek,onceforadultsandonceforchildren.Itwilllast11/2hours・Stages:
-
1.Ensurethatallinterestedpartiesarenotifiedoftheeventandtime,(usingtheactivitydeskandwordofmouth).
2.Preparenumbersandensureadequatetransportisavailableandbooked・(transportmustbebookedwellaheadandnumbersconfirmed)・
3.Ensurethatallguestsarepresentbeforeleaving-andescortthetourwhennecessary,(usuallyatourguidewillbepresentbutoftenoneoftheactivitystaffwillhavetoaccompanythetrip).
4.Explainabitaboutthevillageontheway,thedo,sanddonutsandwhattheycanbuy.
5.UponarrivalgreetMoseseandescortguestthroughvillage・
6.Allow11.4hoursmaximumfortrip,andorganisethereturnsmoothly.
PROCEDURES:
(continued)
Allstaffwillbetakenonafamiliarisationtriptothevillageon30Octoberat2p.m・Moredetailscanbeaddedafterthetrip,asaclearerpicturewillhavebeenpainted.Thechildren'stripwillinvolvemorebuildupandadifferentkindofpreparation・Thevillagemustbemade
awareofthetypeofgueststoexpect・
STANDARDSANDPROCEDURES
DEPARTMENT:
ACTIVITIESJOBCATEGORY:
ALL
HEAD:
ACTIVITIESDIRECTORG.M・APPROVAL:
DATE:
TASK:
APPEARANCESTANDARDS(PARTOFDEPARTMENT
ORIENTATION)
STANDARD:
ALLACTIVITIESSTAFFWILLMAINTAINACLEAN,WELLGROOMEDAPPEARANCEATALLTIMES.STAFFWILLBEDRESSEDINACLEANWELLKEPTUNIFORMDURINGALLWORKINGHOURS.
PROCEDURE:
1.Allstaffwillshowerfrequently,hairwillbeneatlycut,andladies
withlonghairmusthavehairtiedupneatly・
2.Fingernailswillbeclean.
3.Forfemalestaffonly,alightamountofmakeupispermitted,and
onlyifappliedneatly・
4.Uniforms,includingshoes,willremainonthepropertyandwillbetheresponsibilityofeachemployeetokeepingoodrepair.
5.Staffmayonlyenterworkingareawhenproperlyattired.
6.Anydeviationfromtheabovemayresultinsuspension.
STANDARDSANDPROCEDURES
DEPARTMENT:
ACTIVITIESJOBCATEGORY:
BEACH
ATTENDANT
HEAD:
ACTIVITIESDIRECTORG.M・APPROVAL:
DATE:
TASK:
ACTIVITIES:
ALL:
NO.54+1
STANDARD:
PROCEDURE:
IN-HOUSEWATERSPORTS
-Therecompriseofallnon-motorised,hotel-ownedboats.Thepaddleboatsoperateonafirstcomefirstservedbasis,buttheSailboardsandHobiesneedtoabebooked.
-ThechargesforHobieuseare$5per1/2hour;andforSailboards$2.50per1/2hour.
-Tobook,takedownallthedetails,checkthemandthencalltheBeachBureasabove・Whenconfirmationisgiven,followtheotherstagesabove.
HIREEQUIPMENT
-Allhireequipmentwillbekept,andissuedfromtheBeachBure,withtheexceptionofallboardgames,librarybooks,cards,childrengames,golfandtennisequipment.
-Thereisnochargeforhireequipment.
-Toissuehireequipment,usetheequipmentissue"book.Therewillbetwobooks,oneintheBeachBureandonebehindtheActivitiesDesk.Alltheinformationwillbefilledinandcheckeduponreturnofequipment.Alsoavoucherwillbegiven,thesecondcopybeingkeptuntilequipmentisreturned.
MOTORISEDWATERACTIVITIES
-ThiswouldincludeallservicesprovidedbyKingfisherSports.
-Eachbookingmustbechargedforatthepublishedrateandallbookingforexcursionsmustbeatleast12hoursinadvance・
PROCEDURES:
(continued)
-Tobook,theActivitiesDeskattendantwillcalltheKingfisherextensionattheBeachBureandmakethebooking・Confirmation
mustbegiven.
-Uponconfirmationthevoucherwillbefilledin,withthetopcopy
goingtotheguest.
Thecontrolsystemalsoincludesadailysummaryofallsalesandbookings・ThismustbefilledoutbytheActivityDeskattendantattheendofthedayandsubmittedtotheaccountsdepartment.Procedureforcashhandling,thedropsafeandthelockeroperationwillbeexplainedbythefrontdeskcashiersupervisor.Thefloatwillbe$100.00
Otherpointstoremember:
70.Allroomschargesmustbepassedtoreceptionimmediately.
71.WhentheActivitiesDeskisclosed,bookingsmaybemadewithreceptionandvouchersissued・
72.Inthemorning,allbookingsshouldbechecked.
73.Allbookingsmustbeconfirmed・
74.Whenaguestgiveshisroomnumber,callhimbyname・
ItisthejoboftheAssistantActivitiesDirectorandtheEquipmentSupervisortocheckthatthevoucher+controlsystemsareearnedoutcorrectly.Twicedailychecksmustbemadetoensuretheprocessisgoingaheadsmoothlyandtoensurealltransactionsareincludedonthedailysummary.AnyproblemsorinconveniencetoguestsmustbereportedtotheActivitiesDirector.
TheothercontrolsystemusedisIlafo一thiswillbeexplainedinthetourdeskorientation.
STANDARDSANDPROCEDURES
DEPARTMENT:
JOBCATEGORY:
ACTIVITIESFRONTDESKRECEPTIONIST
HEAD:
ACTIVITIESDIRECTOR/FRONTOFFICEMANAGER
G.M.APPROVAL:
DATE:
TASK:
TAKINGDETAILSOFREQUESTEDACTIVITIESAND
EXCURSIONS
STANDARD:
PROCEDURE:
TheTourDeskattendantleavesat4:
30p.m・andisreplacedbymemberoftheActivitiesstaffuntil5:
30p.m.Afterthistimeallactivityquestions,excursionandtourbookings,andKingfisherSportsbookingswillbehandledbythefrontdesk・
Allfrontdeskpersonnelmust一
1.BefullyawareoftheDaily+Specialactivitiesprogrammeandwhatitinvolves.
2.Have
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