商务英语视听说单元.docx
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商务英语视听说单元.docx
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商务英语视听说单元
商务英语视听说
Unit1
PartIListeningandSpeaking
Task1
Q1.
IamgraduatinginJunefromABCUniversityandmymajorishotelmanagement.Iamanoutgoing,energeticperson.Ienjoyteamworkverymuch.Aspartofmydegreeprogram,Ineededtofinishdifferentprojectswithmyteammates.Ipossessexcellentinterpersonalskillsandaverypositiveattitude.Mycareeraspirationistobecomeasuccessfulhotelier.DuringmyinternshipattheGrandHyatt,Iworkedasareceptionist.Mydutiesincludedofferingfriendlyandefficientcheck-inandcheck-outservicetoguests,answeringphonecalls,takingandpassingonmessagestoguests,IfindthatifIcanmaketheguestshappy,Iwillbeveryhappy,too.
Q2.
Ireceivedhonorsinseveralschool-wideEnglishandcomputercontests.Ienjoyworkingwithpeoplefromdifferentbackgrounds.Iamgoodatcommunicating,organizingandcoordinating.Ifsomethingblocksmypath,Iwilllookforasolution.Inevergiveupeasily.
SometimesIreceivecommentsthatIneedtoimproveintheareaoffiling.Iamnowtryingtoimprovebylearningfromothers.
Q3.
Interestandcareerdevelopmentaretwoofmycriteriainchoosingajob.Interestisthebestmotivation.Ilovethehotelbusiness,soIwilldefinitelydevotemyselftoit.Moreover,highjobsatisfactioncanbeattainedwhenthejobiswhatIaminterestedin.
Careerdevelopmentisveryimportantformewhenchoosingajob.FromwhatIknow,Shangri-Laprovidesequalcareeradvancementforallstaff.Thejobrotationplanandindividuallytailoredtrainingprogramarereallyexcitingandhelpfulforyoungpeoplelikeme.
Task2
Isthatyourwife,Mr.CarterSheissobeautiful.
Avoidaskinginterviewerpersonalquestionsormakingpersonalcomments.
Couldyoutellmehowmuchthenewjobpays
Theinterviewermightinferfromthesequestionsthatyouareonlyinterestedinyourownneedsandnotthoseoftheircompany.Waituntiltheemployerraisesthesesubjectstodiscussthem.
Whataboutthepaidholidays,insurance,andthingslikethat
Howmuchtimewillittakeformetobepromotedhere
ButinwhichcitiesdoyouhaveyourbranchesAndwhereisyourcompanybased
Itisalsounwisetoaskaboutthingsyoushouldhavealreadyknown.Youareonlytellingtheinterviewerthatyouhaven'tdoneyourhomework.
PartIILanguageFocus
Name:
CaiNing
Personality:
serious-minded;calm;humorous;easy-going
Strengths:
theabilitytoworkwithalltypesofpeople
Weakness:
perfectionist;impatient
Workexperience:
sixyears’financialindustryexperiencewithseveralcompanies;twoyears’experienceinaninvestmentbank
Qualification:
graduatedfromPekingUniversityin2001majoringinaccounting;fluentEnglish;bookkeepingandaccountingproficiencyinEnglish.
Reasonsforleavinglastjob:
wanttofindajobthatischallenging.
Questionsaboutthejob:
WouldIbeabletoworkabroadinoneofyouroverseasbranches
PartIIIViewingandSpeaking
Video1
Reasonsforjoiningthecompany
ItisoneoftheleadinginternationalconsultantcorporationswhichcametoChinaafterChinaenteredWTO.Workinginthiscompanywouldgivehimthebestchancetousewhathehaslearnedatuniversity.
Relevantworkexperience
HewasinvolvedinafactoryrestorationinNanjing.
Questions
ArethereanyopportunitiesforChineseemployeestobetransferredtotheheadofficeinNewYorkorotherbranchofficesaroundtheworld
Resultoftheinterview
ChenBowillbenotifiedofthefinaldecisionbyFriday.
Video2
1.FTFFT
2.1)SalesManager
2)Five
3)BrandManager
4)biscuits
5)BusinessAdministration
6)oralEnglish
IVCaseAnalysis
Hint:
Sheisnotlikelytogetthejobbecauseshedidpoorlyinthejobinterview.
Thingswentwrong:
1.Usefillerwords(“youknow”)toomanytimes.
2.Bad-mouthformeremployer.
3.Inappropriateanswerstointerviewer’squestions,eg,“Iwouldratherliketoestablishmyowncompany”
4.Askinappropriatequestions,eg.“CanItaketimeoffforvacation”
5.Self-conceit—“Ihavenoweakness”.
6.Toomuchemphasisontravel.
ScriptsUnit2
PartIListeningandSpeaking
Task1
1)Ihaven’tseenyouforyears.
2)Whatdoyoudonow
3)I’mintheResearchandDevelopmentDepartment.
4)Iknewyou’ddosomethingverychallengingandcreative.
5)Isometimesstayintheofficeafterworktodealwithunfinishedtasks.
6)Iamstilltheaccountantofthatcosmeticscompany.
Task2
1)personnelmanagement
2)developingmarkets
3)planning
4)execution
5)salestargets
6)teamperformance
7)customerbase
8)customersatisfaction
9)selecting,developingandmanaging
10)cost-effective
11)ontime
12)ofgoodquality
13)humanandmaterialresources
14)trainingneeds
15)continuousimprovement
PartIIViewingandSpeaking
Video1
1.CarolineClinton:
financialaccounts
LucyWhite:
dataprocessing
AdaBalck:
managementaccounts
2.Administration;Marketing;Engineering;ProjectPreparation;Accounting
Video2
1.self-employedentrepreneur,buyer,LineSupervisor,AdvertisingExecutive,PublicRelationsManager
2.
NamesLikesDislikes
Jeromemakingalotmoremoney;havinglotsofindependenceindoingthingsfeelingtiredsometimes
Robinhavingbeentoalotofplacestoomuchtraveling;havingverylittletimeto
spendwithhisfamily
Colingoodsalaryandbenefitsnoisyworkenvironment;seldomhavingthe
opportunitytogoout
Franknewchallenges;alotofexperience
Janetmeetingalotofnew&interestingpeopleoftenhavingdinnerpartiesintheevening;havinglittletimewithherfamilyandbaby
Unit3
PartIWarm-up
1)ensuresmoothbusinesscommunication
2)thepurposeofyourcall
3)allthedocumentsyou’llneed
4)scheduleaspecifictime
5)alldistractions.
6)confirmthatyouhaveunderstoodeachpoint.
7)interruptions.
8)strongaccent.
9)yousoundpoliteandagreeable.
10)theoptionalchoicemethod,
11)lengthycalls.
12)smilewhileyouaretalking.
PartIIListeningandSpeaking
Task1
FFTTFTFF
Task2Leavingamessage
MessageNote
To:
LouisePaulson
From:
PaulJackson
Phone:
979-326-8965
Message:
RingbacktohimabouttheordertheyplacedlastFriday.Theyhavetomakesomechangestotheorder.It’surgent.
Takenby:
Roy
PartIIIViewing&Speaking
Video1
1.FFTTF
2.Message1)Willyoutellhimthatwe’vejustreceivedyoursampleofthenewassemblycoffeetableandarequitehappywithit
Message2)PleasetellMr.Matthewswe’requitehappywiththequalityanddesignofthetable,butthepriceistoohigh.Weneedsomenegotiationonit.
Message3)PleaseinformMr.MatthewsthatIwon’tbeabletogettoyourcompanyearlyonSaturdaybecauseoftherailstrike.Iprobablywon’tarriveuntilthatafternoon.
Video2
1.
1)A2)C3)C4)C5)B6)C
2.
1)“Holdon,please.I’llconnectyou.”
2)“I’mafraidyou’vedialedthewrongextension.”
3)“Oh,sorrytohaveinterruptedyou.CanyougivemeHenryMiller’sextension,please”
4)“I’mverysorry,Ididn’tnoticethat.I’llputyouthroughrightnow.Pleasewaitaminute.”
5)“It’smeagain—Ms.Mandel.I’mstillhavingtroublegettingthroughtoHenryMiller…Canyouhelp”
6)“Oh,I’mterriblysorryforthetrouble.”
Unit4
Task1
1
Formal
*Goodafternoon,I’dliketocallthemeetingtoorder.
*Firstofall,let’sdiscuss…
2
Informal
*OK,everyoneishere…
*So,whydon’twestartwith…
3
Informal
*Right,youknowwhywearehere.
*Maybeweshoulddoitlikethis…
4
Formal
*WelcometoBCG,andtowhatIamsurewillbethebeginningofamajornewalliance.
*Todayourpurposeisto…
5
Informal
*Right,let’sgetdowntobusiness…
*Isuggestwedealwiththat…
6
Formal
*Well,gentleman,it’sapleasuretobeheretoday…
*I’dliketostartwith…
Task2
1)Arriveatthemeetingaheadofschedule.
2)Considerusingataperecorder.
3)Useaconsistentformat.
4)Followtheagenda.
5)Beconcise.
6)Listspecificoutcomes.
7)Afterthemeeting,writeameetingreportfromyournotes.
PartIIViewing&Speaking
Video1
FFFTF
Video2
1)Tofigureoutthereasonforthesalesdropandtheactionstobetaken.
2)Thesalespeoplearenotverymotivated.
3)No,becausethesalesquotasareprettyhigh.
4)Heproposestolowerthequotas.
Unit5
PartIListeningandSpeaking
Task1
CBBCA
Task2
1)dailyroutineintheoffice
2)whetherthevisitorhasanappointmentornot
3)greetthevisitor
4)thevisitor’sname,titleandposition
5)apologizeandmakesomesuggestions
6)expressregretandexplainwhy
7)date,time,nameandthefirmthevisitorworksfor.
8)considerateandwarm
9)keepthevisitorfullyinformedofthesituation.
PartIIViewingandSpeaking
Video1
1)Georgeistravellingonbusiness.
2)Hewillstayforaboutaweek.
3)Hehasbeeninvitedtoattendthetradefairbyhisbusinessassociates.
4)Hislaptopcomputerisinthebag.It’sduty-free.
5)No,goodforpersonaluseratherthancommercialusearenotsubjecttoduty,andtheyarewithinthelimit.
Video2
1.F2.T3.F4.F5.F
6.F7.T8.F9.T10.F
Unit6
PartIListeningandSpeaking
Task1
1.wearehiringfor
2.businesssoftwareandconsultingservices
3.4,000
4.largecorporations
5.90milliondollars
6.prettyfast
7.29
8.alargeprojectforabank
Task2
CompanyProfile
1)MonicaLi
2)ManagerofthePRDepartmentofOracleChina
3)enterprisesoftwarecompanyintheworldthefirst
4)globalsoftwaregiantinChina
5)1977
6)California
7)42,000
8)11billiondollars
9)1989;setupBeijingOracleSoftwareSystemsCo.Ltdin
10)1991.
11)Chengdu.
12)educationandsupportservices.
PartIIViewingandSpeaking
Video1
BADEC
Video2
ThethingsthatJoanCopperdoesbadly
Sh
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