完整酒店管理系统外文翻译.docx
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完整酒店管理系统外文翻译.docx
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完整酒店管理系统外文翻译
HotelManagementSystemIntegrationServices
1.Introduction
Itisgenerallyacceptedthattheroleofthewebservicesinbusinessesisundoubtedlyimportant.Moreandmorecommercialsoftwaresystemsextendtheircapabilityandpowerbyusingwebservicestechnology。
Todaythee—commerceisnotmerelyusinginternettotransferbusinessdataorsupportingpeopletointeractwithdynamicwebpage,butarefundamentallychangedbywebservices。
TheWorldWideWebConsortium'sXtensibleMarkupLanguage(XML)andtheXtensibleStylesheetLanguage(XSL)arestandardsdefinedintheinterestofmulti—purposepublishingandcontentreuseandareincreasinglybeingdeployedintheconstructionofwebservices.SinceXMLislookedasthecanonicalmessageformat,itcouldtietogetherthousandsofsystemsprogrammedbyhundredsofprogramminglanguages。
Anyprogramcanbemappedintowebservice,whileanywebservicecanalsobemappedintoprogram.Inthispaper,wepresentanextgenerationcommercialsysteminhotelindustrythatfullyintegratesthehotelFrontOfficesystem,PropertyManagementSystem,CustomerRelationshipManagementSystem,QualityManagementsystem,BackOfficesystemandCentralReservationsSystemdistributedindifferentlocations.Andwefoundthatthissystemgreatlyimprovesboththehotelcustomerandhotelofficer’sexperiencesinthehotelbusinessworkflow。
Becausecurrenttechnologiesarequitemature,itseemsnodifficultytointegratetheexistingsystemandthenewcomingsystems(forexample,web—basedapplicationsormobileapplications).However,currentlyinhotelindustrytherearefewtrulyintegratedsystemsusedbecausetherearesomanyheterogeneoussystemsalreadyexistandscalability,maintenance,price,securityissuesthenbecomehugetobeovercome.FromourstudyonGroupHotelIntegrationReservationSystem(GHIRS),therearestillchallengestointegrateEnterpriseInformationSystem(EIS),EnterpriseInformationPortalsystem(EIP),CustomerRelationshipManagementsystem(CRM)andSupplyChainManagementsystem(SCM)togetherbecauseofstandardization,securityandscalabilityproblems,althoughGHIRSisoneoffewintegrationsolutionstoaddorexpandhotelsoftwaresysteminanysizeofhotelchainsenvironment.
Wedevelopedthissystemtointegratethebusinessflowofhotelmanagementbyusingwebservicesandsoftwareintegrationtechnologies.Inthispaper,firstlywedescribeascenarioofhotelreservationanddiscusstheinteractionbetweenGHIRSandhuman.Secondlyweanalyzedetailsofdesignandimplementationofthissystem。
TheresultandimplicationsofthestudiesonthedevelopmentofGHIRSareshowninthelaterpart.Finallywediscusssomeproblemsstillneedtobeimprovedandpossiblefuturedirectionsofdevelopment.
2。
HotelReservation:
ABusinessCaseStudy
OurinitialthinkingtodevelopGHIRSistominimizethehumaninteractionwiththesystem.SinceGHIRSisflexibleandautomated,itoffersclearbenefitsforbothhotelcustomersandhotelstaff,especiallyforgrouphotelcustomersandgrouphotelcompanies。
Grouphotelcompaniesusuallyhavelotsofhotels,restaurants,resorts,themeparksorcasinosindifferentlocations.Forexample,Shangri-Lagrouphashundredsofhotelsindifferentcountriesallovertheworld.Thesegroupshavecertaincustomerswhoprefertoconsumeinhotelsbelongtothesamegroupbecausetheyaremembershipofthegroupandcanhaveindividualservices.
Thefirststepofascenarioofhotelreservationisthattheconsumerplansandlooksforahotelaccordingthelocation,priceorwhateverhiscriteriaandthendecidesthehotel.Thenhemakesareservationbytelephone,fax,internet,ormail,orjustthroughhistravelagent。
Whenhotelstaffreceivestherequest,theyfirstlookiftheycanprovideavailableservices.Ifthereisenoughresourceinthehotel,theypreparetheroom,cateringandtransportationfortherequestandsendbackacknowledgement。
Atlasttheguestarrivesandchecksin.Thebusinessflowisquitesimple;however,toaccomplishallthesetasksisburdensomeforboththeconsumersideandthehotelsidewithoutanefficientandintegratedhotelmanagementsystem.
Telephonemaybeagoodwaytomakeareservationbecauseitisbeyondthelimitoftimeandspace.Guestscancallhotelsatanytimeandanyplace。
However,itcostsmuchwhenthehotelisfarawayfromthecitywhereguestlives;especiallythehotellocatesinadifferentcountry。
Moreover,ifthereisagroupoffourorfivepeopletomakereservationtogether,itwouldtakealongtimeforhotelstafftorecordalltheinformationtheyneed.Makingreservationbytravelagentsavesconsumers’timeandcost,butthereisstillmillionsofworkforagenttodo.Theygathertherequirementsfromconsumers,thendistributetoproperdestinationhotels.Becausethesehotelsdon’tuseasamesystem(thesethousandsofhotelsmayusehundredsofmanagementsystems),someone,agentorhotelstaff,mustfacetheproblemhowtohandleinformationfromdifferentsourceswithdifferenthotelmanagementsystemstodifferentdestinations。
Webservicebecomesthetooltosolvetheseproblems。
Ourwebservicesintegratethewebserverandhotelmanagementsystemtogether,andeveryonegetsbenefit。
BookingaroomeasilyanywhereandanytimebecomespossiblebyusingGHIRS。
ConsumerbrowseswebsitesandfindshotelusinghisPC,PDAormobilephone(WAPsupported),afterhisidentityisaccepted,hecanbookareservation.Twominuteslaterhecangettheacknowledgementfromthehotelbymobilephonetextmessageormultimediamessage,oremailsenttohisemailaccountorjustacknowledgementonthedynamicwebpage,ifhehasn'tleavethewebsite。
Theresponsetimemaytakealittlelongerbecausewhenthehotelreceivesthequest,insomecircumstance,hotelstaffshouldcheckifthereiscleanandvacantroomleft.Thewebserviceisastandardinterfacethatalltravelagentscanhandle,gatheranddistributethereservationinformationeasilythroughinternet.Whenthereservationrequestisacknowledged,hotelstaffpreparestheroom,catering,andtransportationforguests.Sincetheinformationalreadystoredinthedatabase,everypartinthehotelchainscanshareitandworktogetherproperly。
Forexample,staffinfrontofficeandhousekeepingdepartmentcanprepareroomforguestsaccordingtothedata,staffinbackofficecanstockmaterialforcateringpurposeandhotelmanagercancheckbusinessreportinEnterpriseInformationPortalintegratedwithGHIRSbyhisbrowser。
Thenroomrent—ratioreports,roomstatusreports,dailyincomereportsandotherrealtimebusinessreportsaregenerated。
Managersofthegroupcanaccessanyreportofanyhotelbythesystem.Inthelaterpartofthispaper,wewillshowhowconsumers,agents,andhotelstaffcanefficientlyworktogetherbyGHIRS.
GHIRSisscalableforsmall—to—largehotelchainsandmanagementcompanies,especiallygoodforhotelgroup.Ittrulysoarswithseamlessconnectivitytoglobaldistributionsystemstherebyofferingworldwidereservationaccess.Italsodeliversreal-time,onlinereservationsviatheInternet.
3.IntegrationofHotelManagementSystem
3.1ExistedSystem
GHIRSisdevelopedonthebaseofanexistedhotelmanagementsystemcalledFoxhisTM.FoxhisTMsharesthelargestpartofsoftwaremarketinhotelindustryinChina。
FoxhisTMversion5hasdistributedClient/ServerarchitecturethattheserverrunsSCO-UNIXandclientrunsMicrosoftWindowsandituseSybasedatabaseonUNIX.ThesystemincludesFrontOfficesystem,PropertyManagementsystem,QualityManagementsystem,HumanResourceManagementsystem,EnterpriseInformationPortalsystem(EIP),CustomerRelationshipManagementsystem(CRM)andSupplyChainManagementsystem(SCM)。
Thissystemislargelybasedonintranetenvironment。
Mostoftheworkisdoneinasinglehotelbythehotelstaff.It’snocustomerself—service.Ifaconsumerwantstobookaroom,hotelstaffinlocalhotelmusthelptheguesttorecordhisrequest,althoughFoxhisTMsystemalreadydonelotsofautomaticjob。
Whenthesystemsaredeployedindifferenthotelsthatarepartsofagroup,sharingdatabecomesaproblem。
Justasanexample,ifthegrouphastenhotels,therewouldbeatleasttenlocaldatabasestostoretheconsumers'data。
Becausehotelsneedrealtimerespondofthesystem,sothesetenhotelscan’tdeployacentraldatabasethatdoesnotlocateinthesamelocalnetwork。
Thusoneguestmayhavedifferentrecordsindifferenthotelsandtheinformationcannotbeshared。
Bywebservicesasaninterface,thesedatacanbeexchangedeasily。
3.2Design
RecallthatourinitialthinkingtodeployGHIRSistosavehotelstaff,travelagentsandconsumers’laborworkthesystemistolinkallthetachesofhotelbusinesschains。
Figure1showshowconsumers,agents,hotelstaffcooperatetogetherefficientlywiththesystem.
Consumerscouldbedividedintotwocategories.Oneismemberofhotelgroup,whoholdsdifferentclassesofmembershipsandgainsbenefitslikediscountorspecialoffers.Theseconsumersusuallycontributealargepartofthehotel’sprofitthenarelookedasVIP.Thehotelkeepstheirprofiles,preferencesandmembershipaccountstatus.Theothercategoryiscommonguest。
Allthesetwokindsofguestsandtravelagentswhomaytradewithmanyotherhotelsfacetheweb—basedinterfacethatletthemtomakeareservation。
Forcommonguest,thesystemjustrequireshimtoinputreservationinformationsuchasguestname,contactinformation,arrivalanddeparturethesystem.Thecentralprocessingserverthendistributestheinformationtoappropriatehotel.Sincewebservicestechnologyissogoodforsubm
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