模板询盘回复中差评维护.docx
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模板询盘回复中差评维护.docx
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模板询盘回复中差评维护
回复物流
Dearfriend:
Don’tworry.Yourparcelisnormal.Pleasewaitpatiently.
IattachthetrackingNO:
trackingaddress:
foryoutotrackwhereyourparcelis.
Ifanyquestions,pleasefeelfreetocontactme.
Dearfriend:
Ihavecheckedthatyourparcelisshippingnormally,sopleasejustwaitpatiently.Sometimestheshippinginformationwillbeupdatedalittleslow.Justnotetolookoutit.
Ifanyproblems,feelfreetocontactme.
Dearfriend:
Don'tworry.Becausethereissomethingwrongwiththeshippingbefore,theshippinginformationcannotbeabletotrack.ButIpromisethingswillbeOK,youcouldreceivetheparcelontime.
I'llappreciatethatifyoucouldcancelthedispute.
Dearfriend:
IhavecheckedthattheshippinginformationupdatesonMarch19,soyourparcelisnormal.sometimestheshippingneeds15-60daysormore.Sopleasewaitpatiently.
Bytheway,I'llappreciatethatyoucouldcancelthedispute.Thanksalot.
因缺货需要退款给客人
Dearfriend:
Iamsosorrythatthereissomethingwrongwiththeparcelanditiswithheldbythecustoms,maybeyoucanchoosetheothergoodsinourshoporwerefundyou.
Lookingforwardtoearlyreply.
劝改差评
1.物流
Dearfriend:
Ihavereceivedyourfeedback.
couldyoupleasegivemeagoodfeedback?
!
Iknowyourfeelfortheslowshipping.
sosorryfortheslowshipping,butIdonothaveanyideaforit.weallknowthattheshippingneedtakeabout15-60days,orevenmorefor90daysbyChinapost.butitisnormal.Ihopeyoucanunderstand.
waitingyourquickanswer!
haveaniceday.
bestregards
Dearfriend:
Ihavereceivedyourfeedback.Iamsosorrythattheshippingisdelay.butIdonothaveanyideaforit.weallknowthattheshippingneedtakeabout15-60days,orevenmorefor90daysbyChinapost.butitisnormal.Ihopeyoucanunderstand.Iwonderifyoucouldgivemethegoodfeedbackorjustwaitmorepatiently,yourparcelisonthewaytoyou.youcantrackitwiththetrackingNO.
Waitingforyourearlyreply.
Bestregards
Dearfriend:
IhavereceivedyourfeedbackandIhopethatyoucouldgivemeaproperfeedback.
Actuallytheshippingisnotwecancontrol,right?
sometimestheshippingdelayorothertroubles,wemayneedtowaitpatientlyandfigureoutwhatiswrong.ifyourparcelreallycouldn'tarrivetoyouandweconfirmit,wewillfixtheproblemwithyou,sowerefundyouforyourorder.
soIhopethatyoucouldgivemeaproperfeedback.thanksalot.waitingforyourearlyreply.
Dearfriend,IhavereceivedyourfeedbackandIhopethatyoucouldgivemeagoodone.sincerelysorryfortheslowshipping.butsometimesshippingdelayisnotIcouldcontrol.butIpromiseyoucouldreceiveparcel.justhopethatyoucouldleavefeedbackafteryoureceivetheparcel.youhaven'treceivedparcelandyougivemebadfeedback,itseemsalittleunfair.Iknowyouareworried.buttheparcelwillsurelyarrivetoyou.
因无货,退款后比差评
Dearfriend:
IhavereceivedyourfeedbackandIhopethatyoucouldgivemeapropergoodone.
Iamsorrythattheparcelhasbeenstolenandcouldnotshiptoyou.butIhaverefundyou,actuallyyouhavenolost.Ihurtalot.thattimeIfirstcontactyouandtellyoutheitemstopproductingbutyouneverreplyme,andthenIfinallyfindtheitemsinotherfactoryandIshipittoyou.butunfortunately,itlostwhenshiptoyouinmycountry.soIresponsibleforitandaskyoutochoosereplacement,youdon'twantreplacementanditisok.Irefundyou.butyounowalsogivemethenegativefeedbackandsaidIhaven'tshippedit.Ifeelsad.sosad.
2.产品质量差
Dearfriend:
Ihavereceivedyourfeedback.Iamsosorrythatourgoodsisnotasatisfactoryone.Butasweknow,myproductsisnotthebrandproductanditjust$7,soitmaybenormalforalittlethin.
Ihopethatyoucangivemeagoodfeedback.
Lookingforwardtoyourearlyreply.
Bestregards
Dearfriend:
Ihavereceivedyourfeedback.Iamsosorrythatourgoodsisnotasatisfactoryone.Butasweknow,myproductsisnotthebrandproduct,actuallyitisgoodinthewhole.Orcouldyoupointoutwhichpartdon'tyoulike?
Ihopethatyoucangivemeagoodfeedback.
Lookingforwardtoyourearlyreply.
Bestregards
Dearfriend:
IhavereceivedyourfeedbackandIhopethatyoucouldgivemeaproperfeedback.becausetheshirtmainlychiffon,itmayalittlelightandthinanditwillmakeyouthinkthatitisfragileandnotgood,butactuallyitisokanditwon'teasiertobebrokenifyoutreatitmorecarefully,soIhopethatyoucouldreceiveit.I'llappreciateifyoucouldgivemeapropergoodfeedback.Thanksalot.waitingforyourearlyreply.Haveaniceday
dearfriend:
IhavereceivedyourfeedbackandIhopethatyoucouldgivemeaproperone.YouthinkourproductisnotgoodandIwondercouldyoutellmeaccuratelywhichpartyoudon'tlike.actually,theproductstillhavealotofgoodfeedback.Ihopeyoucouldtellmeandwewillimproveit.Waitingforyourearlyreply.
Dearfriend:
IhavereceivedyourfeedbackandIhopethatyoucouldgivemeaproperfeedback.yousaidthedresshasalotofthreadsandIthinkitcouldbecutanditisnotabiddeal.becauseitisnotabrandproductandwillhelpyoutocutallthethreadsbeforeshiptoyou,itmayjustcutalittleunlesswehavemoretimetodothis.asforthequality,Iwondercouldyoujusttellmewhichpartyoudon'tlike,actually,thedresshasreceivedalotofgoodfeedback,too.what'smore,thedressisnotcorrespondwiththesizechart,butIwoldliketoknow,howmanyisitdifferent,because2-3cmisallowed.
Waitingforyourearlyreply.
Dearfriend:
IhavereceivedyourfeedbackandIhopethatyoucouldgivemeapropergoodone.
actuallytheitemmaterialqualitymatchwiththeprice.itistotalok.asforthesize,Ithinkyouneedtorefertothesizechartbeforeyouchoosetheitemright?
Ireallyhopethatyoucouldgivemepropergoodfeedback.thanksalot
Dearfriend,
IhavereceivedyourfeedbackandIhopethatyoucouldgivemethegoodone,.
sorrythatthedressisnotasatisfactoryone.butthedressisthechiffon.actuallytherearekindsoftypechiffon.theskirtisjust$5.99,.somaybeitisnotthebestchiffon,right?
butIwillimproveitandbebetter.Ihopethatyoucouldsupportmeandgivemeagoodfeedback.thanksalot.
3.产品与图片不符
Dearfriend:
IhavereceivedyourfeedbackandIhopeyoucangivemeagoodfeedback.
sometimestherealonewillbealittledifferentfromthepicture.butsincethewholeoftheitemsisgood,hopethatyoucangivemetherealevaluation.thanksalot.
Waitingforthequickreply
Bestregards
Dearfriend:
IhavereceivedyourfeedbackandIhopethatyoucouldgivemeaproperone.
yousaidwesentyouadifferentitem,right?
socouldyoutellmeaccuratelyorshowmethephotossothatIcouldfigureoutwemisssendingyouwhichitem.
Bytheway,ifwesentthewrongitemtoyouandIamreallysorry.ButIhopethatyoucouldunderstandthatpeoplewillmakeamistakesometimesandwewillimproveit,hopethatyoucouldforgiveandgivemeaproperfeedback,thanksinadvance.
Dearfriend;
IhavereceivedyourfeedbackandIhopethatyoucouldgivemeapropergoodone.
Iamsosorrythattheitemstillnotasatisfactoryone.butIhopethatyoucouldunderstandthatsometimesthecolorwillbedifferentfromthepicturescausethelightproblem.Iwonderifthecolornotdiffertoomuch,itstillcouldbeacceptable.Isincerelyhopethatyoucouldreceiveitandgivemeagoodfeedback.theskirtisgoodbutitmaybeaffectedbythebadfeedback.
waitingforyourearlyreply.
Dearfriend:
IhavereceivedyourfeedbackandIhopethatyoucouldgivemeapropergoodone.
Iamsorrythattheproductisstillnotasatisfactoryone.butactuallytheproductwon'ttoobadlikeyouthink.itisstillanacceptableitem.
bytheway,couldyoutellmehowtheitemnotmatchwiththedescriptionandthephoto.asweknow,photowillbealittledifferentfromtherealanditisnormal.
Isincerelyhopethatyoucouldgivemeapropergoodfeedback.thanksalot.
waitingforyourearlyreply.
Dearfriend,
IhavereceivedyourfeedbackandIhopethatyoucouldgivemeagoodone.
Iamsorrythatwesendyouawrongcolor.asforthesize,becauseitisasiansizeandithasalittleelastic,itmayalittlesmallforyou.orifok,couldyougivemeaphotosothatIcouldconfirmwhatcolorIsendtoyou.ifitis,Iwillrefundyousomemoney.isitok?
Ijusthopethatyoucouldgivemeagoodfeedbackifitisjustalittlesizeproblem.couldwe?
waitingforyourreply.
4.产品破损
Dearfriend:
Ihavereceivedyourfeedback.Asforyourfeedback,wewillimproveitnexttimeifitisreallyourfault.
Iwonderifyoucouldshowmethepicturesothatwecanfigureoutwhetherwearecarelesssothatwecan'tfindtheholebeforeweshipouttheproductortheholeismadebypackagingitbytheshippingcompany.
Ihopethatyoucouldgivemetheproperevaluation.
Waitingforyourearlyreply.
Bestregards
5.产品尺寸不对
Dearfriend:
IhavereceivedyourfeedbackandIhopethatyoucouldgivemeapropergoodfeedback.
Iwonderhowtheitemsizeisnotright,itistoobigortoosmallforyou.butthesizemaychoosebyyourself.Orifthereareanyotherproblems,couldyoutellme,I'llappreciatetoimproveit.
I'llappreciateifyoucouldgivemethegoodfeedback,Waitingforyourearlyreply.
Bestregard
Dearfriend:
IhavereceivedyourfeedbackandIhopethatyoucouldgivemeapropergoodone.
Iamsosorrythattheitemstillnotasatisfactoryone.thesizestilltoosmallforyou.but
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