埃森哲客户关系管理案例.ppt
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埃森哲客户关系管理案例.ppt
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“Managingsalesforceandrevenuegrowthinglobalsalesforhigh-techbrandowners”August2,2006Jerry.HVivian.CErina.YAccentureistheworldsleadingproviderofmanagementandtechnologyconsultingservicesandsolutionsOurMissionistohelpdeliverinnovationthatenablesourclientstobecomehigh-performancebusinessesandgovernments.Withdeepindustryandbusinessprocessexpertise,broadglobalresources,andaproventrackrecord,Accenturecanmobilizetherightpeople,skills,andtechnologiestohelpclientsimproveperformance.$15.55billionNumberofOffices110in48countriesTrainingandR&DExpenditures(FY05)$546millioninTraining$243millioninR&DNumberofEmployees(asofFeb2006)129,000NumberofClientsCurrentlyServingmorethan2,500ProportionofFortunesGlobal100CompaniesthatareAccentureClients84%ProportionofFortunesGlobal500CompaniesthatareAccentureClientsover66%RankinginBusinessWeeksBestGlobalBrands/Top100BrandsOfourtop100clients(FY05)5196areclientsforatleast5yearsand83foratleast10yearsAccentureFactsNetRevenues(FY05)Copyright2006AccentureAllRightsReserved.AccentureresourcesarealignedwithIndustriesandCapabilityGroupstobringasolidunderstandingofbusinessissuesandtechnologiesaswellasdeepfunctionalskills.1.IndustryGrouphelpscompaniesineachindustrysegmentstoseizetheopportunitiesofthedigitalworldandbridgeboundariestocreatethefuture.Designs,buildsanddeployscomplexsolutionsthattypicallyintegratebusinessprocesses,technologyandhumanperformancecomponents.2.CustomerRelationshipManagementCapabilityGrouphelpsclientsleverageandincreasethevalueoftheircustomerrelationships.CustomerRelationshipManagementplaysacriticalroleindrivingServiceEffectiveness.3.HumanPerformanceChangeManagementiscriticaltoachievingbusinessresults.OurHumanPerformanceteammembersdrivethechangeprogramonourTrendMicroprojects.RelevantIndustryandCapabilityGroupsAccentureOrganizationOperatingGroupsCommunicationsandHighTechFinancialServicesProductsResourcesGovernmentIndustryGroupsIndustryGroupsIndustryGroupsIndustryGroupsIndustryGroupsCommunicationsElectronicsandHighTechMediaandEntertainmentBankingCapitalMarketsInsuranceHealthServicesPharmaceuticalandMedicalProductsAutomotiveIndustrialEquipmentRetailandConsumerTransportationandTravelServicesChemicalsEnergyForestProductsMetalsandMiningUtilitiesGovernmentCapabilityGroupsStrategyandBusinessArchitectureGlobalDeliveryNetworkCustomerRelationshipManagementGlobalBusinessSolutionsFinanceandPerformanceManagementTechnology,ResearchandInnovationSupplyChainManagementHumanPerformanceCircleditemsdenotekeyrelevantAccentureIndustryandCapabilityGroupsAccentureOrganizationStructureCopyright2006AccentureAllRightsReserved.Accentureisratedasthe#1CRMproviderbyGartner,Forrester&IDCAccentureisSiebelsleadingconsultingpartnerAccentureisSiebelslargestandlongeststandingbusinessintegrationpartner,withover500jointclientsandmorethan1,350implementationsworldwideAccentureisinvolvedinnineofSiebelstop15clientsAccenture-Siebelclientbaseincludes39%oftheFortune100Accenturehasover4,000SiebeltrainedprofessionalsLeadingimplementerofSiebelsnewrelease7.8AccenturehasoneofthebestqualityandclientsatisfactionratingsofallSiebelconsultingpartnersAccentureisoneofonly8ofSiebels270consultingpartnerstoreceivetheGoldStarofDistinctionforcustomersatisfactionandwehavewoniteveryquarterthatithasbeenawardedAccentureistheonlycompanytoreceivethe“SiebelPartnerofExcellence”awardinbothNorthAmericaandEuropeconcurrentlyAccenturehasahistoryofworkingwithSiebeltoco-developcriticalproductcomponentssuchasindustryverticalsandinfrastructurecomponentslikeUANAccenturehasconsistentlybeenconsideredastheindustryleaderforSiebelimplementationsCopyright2006AccentureAllRightsReserved.AccenturehasconsistentlybeenrankedastheclearleaderinCRMProfessionalServicesGartner,Inc.Source:
2003,ForresterResearchInc.TechStrategyResearch:
ChoosingTheRightCRMConsultant,April2003.ForresterResearch“Takingtheleadacrosscurrentoffering,strategy,andmarketpresence,Accenturestandsapartfromtherestoftheconsultants.”“AccenturecontinuestodemonstrateprowessintheCRMservicemarketthroughthefocusedexecutionofcriticalsolutionstoissuesinitstargetedindustries.Thecompanymaintainsastrongmarketpresence,intermsofthenumberofengagementsforwhichitcompetes,andclientsatisfactionscoresthatwereamongthehighestforallprovidersinthisstudy”Source:
GartnerGroup,MagicQuadrantforNACRMServiceProviders,2006.F.Karamouzis,E.Thompson,M.Goldman,April3,2006.Copyright2006AccentureAllRightsReserved.Accenturesclientsspanthefullrangeofindustriesaroun
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- 关 键 词:
- 埃森 客户关系 管理 案例