英语商务话题.docx
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英语商务话题.docx
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英语商务话题
商务会议
表示同意,例如:
Ithinkyou'reright.
表示非常赞同,例如:
Absolutely.Ithinkthat'safantasticidea.
温和地表示同意,例如:
IguessIseewhatyoumean.
表示反对,例如:
I'mafraidIcan'tagreewithyouthere.
提出建设性的意见,例如:
Whydon'twe...
1.总结会议结果用语
Theopinionspresentedsofarmaybesummarizedas
follows:
...
目前为止,意见小结如下:
Inconclusion,ladiesandgentlemen,Iwouldpointoutthat,
althoughwehavemadegratifyingprogress,manystill
remainstobedone.
总之,女士们、先生们,我要指出的是,虽然我们已经取得了令人满意的进步,但还有很多事要做。
ThismeetinghasbeenanimportantonebutIamsurethat
youallrecognizethatourrealworkhasjustbegun.
本次会议是一次非常重要的会议,但我肯定你们大家意识到我们真正的工作才刚刚开始。
2.结束会议用语
AsChairman,Iwouldliketothankyouforattendingandto
congratulateyouonthefactthatwehavecompletedallof
theitemsonouragenda.
作为主席,我感谢您的参与,我们完成了议事日程上所有的项目,并因此而祝贺您。
Ihopetoseeyouagain.
我希望再次见您
商务会议记录
Date:
____
Place:
Themeetingroomofthecompany
Present:
____
Thenoticeofconveningthismeetingandthemanager'sreportonthestateofbusinessofthecompanywasreadbythesecretary.
Withtheconsentofthemeeting,thechairmanmadeaspeechandproposedthatagoldmetalbegiventoMr.Zhangasarewardforhisindustriousandsuccessfulserviceinthepast2years.Mr.Zhangsecondedthemotion,whichwasthenputtothemeetingandcarriedunanimously.
Signature:
____
Date:
____
商务礼仪餐桌礼仪
1)Assoonasthehostesspicksuphernapkin,pickyoursupandlayitonyourlap.Sometimesarollofbreadiswrappedinit;ifso,tokeitourandputitonyoursideplate.
2)TheSoupCourse
Dinnerusuallybeginswithsoup.Thelargestspoonatyourplaceisthesoupspoon.Itwillbebesideyourplateattheright-handside.
3)TheFishCourse
Ifthereisafishcourse,itwillprobablyfollowthesoup.Theremaybeaspecialforkforthefish,oritmaybesimilartothemeatfork.Oftenitissmaller.
4)TheMeatCourse
ThemainCourseisusuallyservedbythehosthimself,especiallyifitisafowl(鸡禽)oraroastwhichneedtobecarved.Hewilloftenaskeachguestwhatpieceheprefers,anditisquitepropertostateyourpreferenceastoleanorfat,dark(红肉)orlight(白肉).
5)UsingKnifeandFork
IfyouhaveEnglishandAmericanfriendsyouwillnoticeafewdifferencesintheircustomsofeating.Forthemainormeatcurse,theEnglishkeeptheforkinthelefthand,pointcurveddownward,andbringthefoodtothemoutheitherbystickingthepointsontoitorinthecaseofsoftvegetables,byplacingitfirmlyontheforkinthispositionwiththeknife.Americanscarvethemeatinthesameposition,thenlaydowntheknifeandtakingtheforkintherighthandwiththepointturnedup,pushitunderasmallpieceoffoodwithoutthehelpoftheknifeandbringittothemothright-side-up.
6)HelpingYourselfandRefusing
Ifaservantpassesfoodaround,hewillpassthedishinatyourlefthandsothatyoucanconvenientlyserveyourselfwithyourrighthand.Neverserveyourselfwhilethedishisonyourright;itisthentheturnofyourneighborontheright.Itispolitetotakesomeofeverythingthatispassedtoyou.Butifthereissomethingyoumaynotlike,youmayquietlysay:
"Nothankyou."
7)SecondHelpings
Thehostessmayormaynotaskifyouwouldlikeasecondhelping,accordingtotheformalityofthemeal.Ifshedoesandyouacceptit,youshouldpassyourplatetoherortotheservantwiththeknifeandforkstilllyingonit.
8)TheSaladCourse
Asaladiseatenwithaforkonlyheldintherighthandwithpointsturnedup.Thereisusuallyaspecialoneforthesalad,alittlesmallerthanthemeatfork.
9)BreadandButter
Breadistakeninthefingersandlaidonthesideplateortheedgeofthelargeplate,itisnevertakewithafork.Butteristakenfromthebutterdishwiththebutterknifeandplacedonthesideplate,notonone'sbread.
10)OtherThingsontheTable
Whentherearethingsonthemiddleofthetable,suchasbread,butter,jelly,pickles,nits,candies,youshouldnottakeanyuntilthehostessahssuggestedthattheybepassed.
11)LeavingtheTable
Itisimpoliteforaguesttoleavethetableduringameal,orbeforethehostessgivesthesignalattheend.Whenthehostessindicatesthatthedinnerisover,shewillstarttorisefromherseatandalltheguestssherisefromtheirsatthesametime.
12)VariousrulesandSuggestions
Situpstraightonyourchair;
Donotputmuchfoodinyourmouthatatime;
Drinkonlywhenthereisnofoodinyourmouth;
Trynottogetintoyourmouthanythingthatwillhavetobetakenout;
Donotmakeanynosewhenyoueat;
Donotcleanyourteethatthetableoranywhereinpublic,eitherwithyourfingeroratoothpick(牙签),notevenwithyoutongue
商务礼仪邀请与问好
1)YouMustReplytoanInvitation
ForeigncustomismuchmorestrictthanChinesecustominthematterofreplyingtoinvitations.Whenyoureceiveaninvitationyoushouldansweritimmediately,sayingdefinitelywhetheryouareabletoacceptitornot.
2)WrittenorVerbalReply
Iftheinvitationisgivenbywordofmouth,inconversationoratachancemeeting,youshouldansweratoncewhetheryoucancomeornot.Ifyoucannotgiveanansweratthattime,youmaysay,"MayIletyouknowthisevening"Orsomesuchwords.
Introduction
1)HowtoIntroducePeople
Inintroducingtwopeople,thegeneralruleis:
Introduceotherpeopletothepersonyouwishtohonor.TheoldarehonoredintheWestasinChina.WomenhavebeenhonouredintheWestsincethedaysofknighthood(骑士时代).
2)RisingatIntroduction
Amanalwaysriseforanintroduction,exceptthatitissometimesallrightforanelderlymantoremainseatedwhenayoungmanisintroducedtohim.Thehostessalwaysrisesforanintroduction.
3)IntroducingYourself
Ifyouwanttomeetsomeone,itisbettertoaskafriendwhoknowhimtointroduceyou.Butsometimesatameetingorgatheringitisallrighttointroduceyourselftoafellow-student,ortooneofthesamesexandposition.
MeetingandGreetingPeople
1)Greeting
Thesimplestthingtosayis"Goodmorning,""Goodafternoon"or"Goodevening."Thisgreetingisgiventoonewhomyouknowonlyslightly,ortoanyoneyouarepassingquickly."Howareyou"isusuallyusedwhenyouarenotinsuchahurry.Noanswerisexpectedotherthan"Fine,thankyou.""Hello'isthecommonestformofgreetingbetweengoodfriends.
2)WhenaManRaisesHisHat
Ifyouarewearingahatwhichcanbetakenboldofeasily,itiscustomarytoraiseitslightlyoffyourheadwhenyougreetagirlorawoman.
3)WhentoShakeHands
Itiscustomarytoshakehandswhenyoufirstmeetsomeone.Andusuallyfriendsshakehandswhentheymeetafternothavingseeneachotherforsometime.Howeveritisnotnecessarytoshakehands.
4)Usetheperson'sName
Itisalwaysgoodformtousethenameofthepersonyouaregreeting.Youmightsay,"GoodMorning,Mr.Moncrieff"or"Hello,Franklin."Aperson'ssurnameshouldbeusedunlessheisgoodfriendorschool-mate.
WithStrangersandFriends
1)LendingandborrowingaremoremattersofprincipleintheWestthanintheEast.ThingsborrowedintheWestaredefinitelyexpectedtobereturned,whetheritisfiftydollarsormerelyafriend'spencil.
2)Don'tBeCurious.Itisimpolitetobecuriousabouttheprivateaffairsofothers,suchasage,salary,religionandmarriage.
3)ThanksforGifts.Whensomeonegivesyouapresent,itisveryimpolitetoneglectthankhimforit.
4)OneHandOnly.Inchinaweusetwohandswhengivingsomethingtoaperson,orwhenreceivingit,ifwewanttobeverypolite.IntheWestthiswouldseemawkwardandimpolite
销售英语之招揽客人
1.如何招揽顾客
一般程序:
招呼-问候-寻找相关话题-理出商谈头绪。
所以,打招呼很重要,无论顾客有没有表现购买意愿,您都应该上前问候一句:
"WhatcanIdoforyou"或"MayIhelpyou",也可说:
"CanIbeofanyassistance",如果是熟客,可简单说声:
"Goodafternoon,madam,somethingforyou"
2.如何打开话题
如果顾客不置可否或表现出不耐烦的样子,决不可轻言放弃,可以先说:
"Everybodyiswelcomehere,madam.Whethershebuysornot.(这里欢迎任何人光临,买不买都没关系)",然后婉转地问:
"Areyoulookingforsomething"。
3.如何拉近距离
首先表达自己身份,甚至可以交换名片,然后说些常用客套话,为后来的推销铺路。
一句:
"Wouldyoumindmyrecommending"十分有用。
4.如何游说购买
初次见面就开门见山、滔滔不绝的做法已经落伍。
当你要说服顾客时,最好用"Well,letmetellyouwhy."作为解释商品用途、优点的开场白。
5.如何展示商品
可以说:
"Pleasetakealookatthis."或"Thatone,madam(那个好吗)"配合产品加以说明时,则用"Asyoucansee...(正如您所见......)."
6.如何拖延时间
争取时间以便长期抗战要有技巧,再心急也要说"Pleasetakeyourtime"(慢慢看/参观)或"Gorightahead,please."(随便参观)。
根据情况也可通过闲聊进入主题,让顾客有一定时间考虑。
7.如何选取工具
广告信函、海报、优待卷等都是销售的有效辅助工具,所谓"百闻不如一见",一边看商品,一边听解释,才更易进入状况。
所以"I‘‘llsendyouour."(我会寄给您产品的广告信函)很有说服力。
8.如何利用店铺开张
店铺开张和周年庆典都是很好的宣传机会,销售重点在于""(因为本店新开张),因此给予优惠,或进一步说明"Ifyouwouldkindlyrecommendourestablishmenttoyourfriends,thefavorwillbegreatlyappreciated"(如果您将本店介绍给您朋友,本店将十分感激)。
9.如何劝客户抓紧购买
店铺出清存货时是购买价廉物美的货物的好时机,您可以说"Iunderstandthere‘‘snotmuchleftover"(存货不多)。
10.如何接受电话预定
除非是熟客,双方足够信任,否则,餐馆、旅店通常的电话应对方式是"Whattimecanweexpectyou"(您几点来)
11.如何给客人菜单
餐厅里,引领顾客落座后通常递上菜单"Goodevening,sir.Here‘‘sthedinnermenu"捎待一会,再询问"MayItakeyourorder"(您要来点什么)
12.如何引客人入座
可以先询问"Howmanypeople,please"(请问几位)以及"Doyouhaveareservation"(您订位了吗),接下来就应该"Wherewouldyouprefertosit"(您喜欢坐哪)而引客人入座了。
13.如何招呼顾客
应主动说"HowdoIaddressyou",然后再进行下一步骤。
14.如何让顾客稍候
成功的推销是要建立良好长久的服务。
忙不过来时,殷勤地一句"Wouldyoumindwaitingforawhile"(不介意稍候片刻吧)足以奠定成功的基础。
15.如何让顾客说"买"
双方谈得热烈的时候,说上一句"It‘‘sgoingtobetheprideofourcompany."(这将是本公司的荣幸)可以收到意想不到的奇效
销售英语之拒绝降价
1.如何说最低消费
尽管菜单都已标明最低消费,除非想被炒鱿鱼,否则顾客问起来,还是得毕恭毕敬地回答"I'mafraidtheminimumchargeforanyfirstorderis¥100"(我们的最低消费是100元),而不能说:
"菜单上有,您不会自己看呀!
"
2.如何拒绝降价
如果没有议价的余地,态度虽然要坚定,但口气仍要十分委婉:
"Wehavebutoneprice,sir."(我们不二价的)或"Sorrywecan'treducetheprice,sir."(很抱歉,我们没办法降低价格。
)
3.如何拒绝小费
如果店铺规定不能收取小费,你可婉拒顾客:
"It'ssokindofyou,sir.But
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