testitemfilech08.docx
- 文档编号:23361842
- 上传时间:2023-05-16
- 格式:DOCX
- 页数:27
- 大小:24.60KB
testitemfilech08.docx
《testitemfilech08.docx》由会员分享,可在线阅读,更多相关《testitemfilech08.docx(27页珍藏版)》请在冰豆网上搜索。
testitemfilech08
Chapter8:
TrainingandDevelopingEmployees
MultipleChoice
1._____providesnewemployeeswiththebasicbackgroundinformationrequiredtoperformtheirjobssatisfactorily.
a.Employeerecruitment
b.Employeeselection
c.Employeeorientation
d.Employeedevelopment
e.Training
(c;easy)
2.Orientationtypicallyincludesinformationon_____.
a.employeebenefits
b.personnelpolicies
c.dailyroutine
d.safetymeasures
e.alloftheabove
(e;easy)
3.Themethodsusedtogiveneworpresentemployeestheskillstheyneedtoperformtheirjobsarecalled_____.
a.orientation
b.training
c.development
d.appraisal
e.management
(b;easy)
4.Employersusea(n)_____toensurethatemployeesareworkingtowardorganizationalgoals.
a.performancemanagementprocess
b.employeeorientationprogram
c.managementbyobjectivesprogram
d.rewardsprogram
e.just-in-timesystem
(a;moderate)
5.Whichofthefollowinghasthehighestinfluenceonorganizationaleffectiveness?
a.appraisal
b.feedback
c.training
d.goal-setting
e.technology
(d;moderate)
6.
Thefirststepinatrainingprogramisto_____.
a.assesstheprogram’ssuccessesorfailures
b.presenttheprogramtoasmalltestaudience
c.designtheprogramcontent
d.conductaneedsanalysis
e.trainthetargetedgroupofemployees
(d;moderate)
7.Whatisthesecondstepinthetrainingprocess?
a.assesstheprogram’ssuccessesorfailures
b.presenttheprogramtoasmalltestaudience
c.designtheprogramcontent
d.conductaneedsanalysis
e.trainthetargetedgroupofemployees
(c;moderate)
8.Thethirdstepinthetrainingprocessisto_____.
a.assesstheprogram’ssuccessesorfailures
b.presenttheprogramtoasmalltestaudience
c.designtheprogramcontent
d.conductaneedsanalysis
e.trainthetargetedgroupofemployees
(b;moderate)
9.Thefourthstepinthetrainingprocessisto_____.
a.assesstheprogram’ssuccessesorfailures
b.presenttheprogramtoasmalltestaudience
c.designtheprogramcontent
d.conductaneedsanalysis
e.trainthetargetedgroupofemployees
(e;moderate)
10.Whatisthefinalstepinthetrainingprocess?
a.assesstheprogram’ssuccessesorfailures
b.presenttheprogramtoasmalltestaudience
c.designtheprogramcontent
d.conductaneedsanalysis
e.trainthetargetedgroupofemployees
(a;moderate)
11.Johiscurrentlyidentifyingthespecificjobperformanceskillsneeded,analyzingtheskillsofprospectivetrainees,anddevelopingknowledgeandperformanceobjectivesbasedonthedeficiencieshefinds.Jamesisworkingonthe_____stepinthetraininganddevelopmentprocess.
a.first
b.second
c.third
d.fourth
e.fifth
(a;moderate)
12.Whichofthefollowingisnotaconsiderationwhendesigningatrainingprogramthatmotivatesthetrainees?
a.providetheopportunitytoapplythematerial
b.providepromptfeedback
c.utilizeahalforthree-fourthsdayschedule
d.paythetraineesforthetimespentintraining
e.allowtraineestosettheirownpace
(d;moderate)
13.Whichofthefollowingisrecommendedfortrainingsessionstomaximizelearning?
a.afullday
b.ahalf-day
c.onehour
d.threehours
e.twohours
(b;moderate)
14.Ifanemployerfailstotrainanemployeeadequatelyandanemployeesubsequentlydoesharmtoathirdparty,thecourtcouldfindtheemployerliablefor____.
a.negligenthiring
b.discrimination
c.negligenttraining
d.occupationalfraud
e.adverseaction
(c;moderate)
15.Whichofthefollowingstepswillnothelpemployersprotectthemselvesagainstchargesofnegligenttraining?
a.confirmemployeeclaimsofskillandexperience
b.provideextensivetraining
c.evaluatethedegreetowhichtraininglowersrisksassociatedwithjob
d.payemployeesfortimespentintraining
e.alloftheabovewillhelpemployersprotectthemselves
(d;difficult)
16.Underwhichsituationbelow,shouldanemployerpayanemployeefortimespentintraining?
a.thetrainingprogramisvoluntary
b.thetrainingprogramisdirectlyrelatedtothetrainee’sjob
c.thetraineedoesnotperformanyproductiveworkduringtheprogram
d.thetrainingprogramisconductedoutsideworkinghours
e.thetrainingprovidesnoimmediatebenefittotheemployer
(b;difficult)
17.
_____isadetailedstudyofthejobtodeterminewhatspecificskillsthejobrequires.
a.Needsanalysis
b.Taskanalysis
c.Performanceanalysis
d.Trainingstrategy
e.Developmentplanning
(b;easy)
18.Employerscansupplementthejobdescriptionandspecificationwitha_____thatconsolidatesinformationregardingrequiredtasksandskillsinaformatthatishelpfulfordeterminingtrainingrequirements.
a.performancerecordform
b.trainingassessmentform
c.taskanalysisrecordform
d.skillsheet
e.workfunctionanalysis
(c;moderate)
19.Ataskanalysisrecordformcontainsallofthefollowinginformationexcept
a.tasklist
b.requiredskillset
c.qualityofperformance
d.employeename
e.performanceconditions
(d;moderate)
20.Employerscanidentifytrainingneedsfornewemployeesby_____.
a.reviewingjobdescriptions
b.reviewingperformancestandards
c.performingthejob
d.questioningcurrentjobholders
e.alloftheabove
(e;easy)
21.Theprocessofverifyingthatthereisaperformancedeficiencyanddeterminingifsuchdeficiencyshouldbecorrectedthroughtrainingorthroughsomeothermeansiscalled_____.
a.needsanalysis
b.taskanalysis
c.performanceanalysis
d.trainingstrategy
e.developmentplanning
(c;moderate)
22.
Thefirststepinaperformanceanalysisisto_____.
a.comparetheperson’sperformancetoidealperformance
b.evaluateproductivityperemployee
c.assessnumberofemployee-relatedcustomercomplaints
d.evaluatesupervisorperformancereviews
e.conducttestsofjobknowledge
(a;moderate)
23.Sourcesofperformancedeficienciesinanemployeemaydevelopfromalackof_____.
a.training
b.supplies
c.supportsystems
d.rewards
e.alloftheabove
(e;moderate)
24._____meanshavingapersonlearnajobbyactuallydoingit.
a.Practice
b.On-the-jobtraining
c.Socialization
d.Sociallearning
e.Modeling
(b;easy)
25.Whichofthefollowingtrainingmethodsisthemostpopular?
a.on-the-jobtraining
b.apprenticeshiptraining
c.informallearning
d.jobinstructiontraining
e.lectures
(a;moderate)
26.On-the-jobtrainingcanbeaccomplishedthroughtheuseofallofthefollowingtechniquesexcept
a.coaching
b.programmedlearning
c.understudy
d.jobrotation
e.specialassignments
(b;moderate)
27.Roswashiredsoonaftergraduationandassignedtocompleteamanagementtraineeprogram.Shewillmovetovariousjobseachmonthforanine-monthperiodoftime.Heremployerisusingthe_____formoftraining.
a.jobrotation
b.understudy
c.coaching
d.specialassignments
e.informallearning
(a;moderate)
28.Jakhopestobepromotedtoheadofhisdepartmentnextyear.Inthemeantime,hehasbeenassignedtospendayearasassistanttothecurrentdepartmenthead.Thisisanexampleofthe_____formoftraining.
a.jobrotation
b.jobinstruction
c.coaching
d.specialassignments
e.informallearning
(c;moderate)
29.Whichofthefollowingguidelinesisintendedto“PreparetheLearner”forsuccessusingon-the-jobtraining?
a.explainperformancequalityrequirements
b.gothroughthejobatthenormalworkpace
c.designatetowhomthelearnershouldgoforhelp
d.familiarizetheworkerwithequipment,materials,andtools
e.complimentgoodwork
(d;moderate)
30.Whichofthefollowingguidelinesisintendedto“PresenttheOperation”whentakingthestepsforsuccessusingon-the-jobtraining?
a.putthelearneratease
b.havethelearnerexplainthestepsasthetrainergoesthroughthejobataslowpace
c.explainthewholejob
d.createinterestinthejob
e.complimentgoodwork
(b;moderate)
31.The“DoaTryout”stepforsuccesswhenusingon-the-jobtrainingentailsallofthefollowingexcept_____.
a.findingoutwhatthelearneralreadyknowsaboutthisjob
b.havingthelearnergothroughthejobseveraltimeswhileexplainingeachstep
c.runningthejobatthenormalpace
d.havingthelearnerdothejobwhilegraduallybuildingupskillandspeed
e.correctingmistakesasthelearnergoesthroughthejob
(a;moderate)
32.Whichofthefollowingisnotpartofthe“FollowUp”stepinensuringsuccessfromon-the-jobtraining?
a.decreasesupervision
b.correctfaultyworkpatterns
c.explainquantityandqualityrequirements
d.designatetowhomthelearnershouldgoforhelp
e.complimentgoodwork
(c;moderate)
33.
Thefirststeptoensuringsuccessforon-the-jobtrainingprogramsisto_____.
a.presenttheoperation
b.followup
c.doatryout
d.preparethelearner
e.evaluatetheprogram
(d;easy)
34.Whenlowexpectationsonthetrainer’sparttranslateintopoortraineeperformance,thisiscalledthe_____.
a.golemeffect
b.expectationsfallacy
c.whatyouaskforiswhatyougeteffect
d.expectancyrisk
e.trainerbias
(a;moderate)
35.Astructuredprocessbywhichpeoplebecomeskilledworkersthroughacombinationofclassroominstructionandon-the-jobtrainingiscalled_____.
a.jobinstructiontraining
b.understudytraining
c.programmedlearning
d.apprenticeshiptraining
e.coaching
(d;easy)
36.Whichformofon-the-jobtrainingusuallyinvolveshavingalearnerstudyunderthetutelageofamastercraftsperson?
a.jobinstructiontraining
b.understudytraining
c.programmedlearning
d.apprenticeshiptraining
e.coaching
(d;easy)
37.Allofthefollowingoccupationsexcept__
- 配套讲稿:
如PPT文件的首页显示word图标,表示该PPT已包含配套word讲稿。双击word图标可打开word文档。
- 特殊限制:
部分文档作品中含有的国旗、国徽等图片,仅作为作品整体效果示例展示,禁止商用。设计者仅对作品中独创性部分享有著作权。
- 关 键 词:
- testitemfilech08
![提示](https://static.bdocx.com/images/bang_tan.gif)