外贸邮件回复流程.docx
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外贸邮件回复流程.docx
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外贸邮件回复流程
LGGROUPsystemofficeroom【LGA16H-LGYY-LGUA8Q8-LGA162】
外贸邮件回复流程
1.开发信
介绍产品
介绍公司
开发信回复
问报价
2.回复询盘
旺旺直接回复询盘
发送具体事宜到email
宣传产品
发送具体事宜到email并宣传产品
请求及时聊天工具
邮件回复询盘
邮件无回复
报价或emailcatalog后无回复
价格回访
第一次回访
第二次询问:
第三次询问:
仍然无回复重新报价
询问对新价格的意见
新报价后客户迟迟不回复
客户砍价
3.样品
寄样前的预备:
寄样品(告知客户品名,规格,寄样日期,快件号码等)
询问客户是否收到样品,意见如何,检验结果,改进意见
寄改进后的样品
询问客户是否收到样品,意见如何,检验结果
4.订单
样品合格,是否下订单,何时下订单
催问客户下订单
5.信用证
催开信用证
修改信用证
6.出货事宜
7.给客户发装运通知
8.告知客户寄单事宜
告诉客户寄单日期,快件号码
9.货物跟踪
询问客户是否收到货物,有无意见。
10.询问结汇情况
当遇到客户未付款订单时:
当你已收到付款订单时
当你已发货后:
11.当客户投诉产品质量有问题时:
12.邮件回复常用语
收到来信
久未通信
未及时回信
久无音信:
表示歉意难过:
遇到不好的事情
13.各种问题该怎样回复
当订单已完成时:
当货物已断货时:
当你为客户提供折扣时:
当有大量订单询价时:
当买家要求免运费时:
当未付款订单改完后价格再次催款时:
当外贸业务员向买家堆荐新品时:
无法提供客户想要的产品时回复
14.回复询盘内容该写什么
报价管理
PI处理
1.开发信
介绍产品
DearSir/Madam,
ThisisQueentyfromHDVcompany,specializedintheSFPtransceiverandmediaconverterforyears.Thebestqualityandcheappriceofourproductswillsatisfyyourneeds.ourmainproductsarethefollowing:
1.1*9
2.SFP,SFF,CSFP,SFP+,XFP,X2,XENPAK...
3.Mediaconverter
4.ONU
5.POESwitchect.
Bestregards,
QueentyKwok
InternationalSalesDepartment
Website:
Address:
XuDaIndustrialBuilding,FenghuangFirstIndustrialZone,
Bao'anDistrict,ShenZhen,518103,China.
:
WhatsApp+86
:
Skypequeenty1995
:
WeChatKwokQueenty
:
:
ICQ
介绍公司
Dearsir/madam,
ThisisQueentyfromHDVcompany,Wearean?
OEMmanufaturewith?
10yearsexperience.WehaveMorethan100workersand?
Over10salesman.TheproductwithRoHscertification
OEMmanufature
10yearsexperience
Morethan100workers
Over10salesman
Freesamples
RoHs
TP-Link&ZYXELcooperate
Overtwiceexhibitionseveryyear
DearSir,
ThisisQueentyfromHDV,Ireviewyourwebsiteproductsfp.That'sourmianproduct(RoHs).WeareanOEM?
fiberopticequipmentfactory?
with10yearsexperience.Morethan?
10salesmanand100workers.Wealsohaveourown?
patentinmodule.CooperatewithTP-linkand?
ZYEXL.
So,thequalitycanbeguaranteedundertheinexpensiveprice.
Sincerelyhopetocooperatewithyou.
Anyquestionarewelcometoreply
BestRegards
Queenty.
1.3开发信回复
要报价
Hereisoursfptransceiverpriceforyourreference.
Model:
FOBShenzhen:
$pc
Datarate:
Wavelength:
1310nm
Distance:
20KM
Connector:
LC
Compatible:
Cisco
Warranty:
3years
Ifanyrequirements,plstellmefreely.
DearMr.BrunoFelicidadeJones,
Queentyherefrom?
HDV,
exportingSFPandmediaconverter.Ifyouwannatohaveourspecificationtohavealookcontacme.
Name:
GIGABITMEDIACONVERTERWITHSFPPORT
1port(RJ45)10/100/1000M:
OneSFPport,
Auto-MDI/MDI-X
LEDindicatorsforsystemmonitoring
MultimodeandSinglemodeSFPmodulesavailable
Dimensions(mm):
95x70x26
3yearswarranty
Price:
just$Piece
Hello,
Haveagreatday!
Hereisournewproductepononu.WeofferOEMserviceandcolorisoptional.
Anyrequirements,plstellmefreely.
Thankyou.
CherMonsieurXXdistingué,
C'estXXdelaSocié
téXXduNouveauMatériau.J'aivusurlesitewebAlibabaàlafindumoisdejuilletquevotresociétévoudraitacheteruneplaquecompositedepolyuréthaneutiliséedansl'entrep?
tfrigorifique.Jevousavaisenvoyéparméldesinformationssurnosproduits,maisjen'aipasencorere?
udesréponsesdevotrepart.Jenesaispassivotreentrepriseadéjàdéterminélesfournisseursdeceproduit.
Onpossèdenotrepropreusineprofessionnelle,avecdeséquipementsdeproductionavancés,surunebasedelaqualitédesproduitsdeclasse,sefigurantparmilespremiersquatrefabricantsprincipauxdelaChinedanslaproductiondesplaquescompositesenpolyuréthane.Actuellement,95%desfournisseurssurlemarchéoffrentdesplaquescompositesàladensitédepolyuréthanede30kg/m3,maislan?
trede45KG/m3,quiesttrèsbonnepourlaconstructiond'entrep?
tsfrigorifiques.
Dansl'attentedevotreréponse,veuillezagréer,MonsieurXX,l'expressiondenossalutationstrèssincères.
尊敬的XX,
我是XX新型材料有限公司的XX。
7月底我在阿里巴巴上看到贵公司想采购聚氨酯复合板作为冷库板。
我通过电子邮箱给贵公司发送了一些关于我们产品的信息,但是一直没有得到回复。
不知道贵公司现在是否确定了聚氨酯复合板的供应商。
我公司拥有自己的专业的工厂,先进的生产设备、产品质量一流,是中国排名前4的聚氨酯复合板生产商。
目前市场上95%的供应商所供应的复合板的聚氨酯密度为30KG/m3,而我们所供应的聚氨酯密度达到了45KG/m3。
非常适合于冷库的建设。
真诚的希望得到您的回复。
2.回复询盘
旺旺直接回复询盘
发送具体事宜到email
Thanksforyourinquiry
Iwillsendyouthedetailstoyouremail.
Bestregards,
InternationalSalesDepartment
QueentyKwok
Skype:
queenty1995
Wechat:
KwokQueenty
WhatSapp:
宣传产品
DearSir/Madam,
ThisisQueentyfromHDVcompany,specializedintheSFPtransceiverandmediaconverterforyears.Thebestqualityandcheappriceofourproductswillsatisfyyourneeds.ourmainproductsarethefollowing:
1*9
SFP,SFF,CSFP,SFP+,XFP,X2,XENPAK...
Mediaconverter
ONU
POESwitchect.
Ifyouhaveanyinterest,plscontactme:
Bestregards,
InternationalSalesDepartment
QueentyKwok
Skype:
queenty1995
Wechat:
KwokQueenty
WhatSapp:
发送具体事宜到email并宣传产品
Thanksforyourinquiry,
HDVQueentyhere.Iwillsendyouthedetailtoyouremai.
Ourmainproductis?
1*9
SFP,SFF,CSFP,SFP+,XFP,X2,XENPAK...
Mediaconverter
ONU
POESwitchect.
Ifyoualsoneedit,plscontactme.
BestRegards,
QueentyKwok
Skype?
queenty1995
WeChat?
KwokQueenty
请求及时聊天工具
Mydear,
Canugivemeyourinstantcommunicationcontactoremail.thatIcansendyouthedetailsmoreefficient.
Bestregards,
InternationalSalesDepartment
QueentyKwok
Skype:
queenty1995
Wechat:
KwokQueenty
WhatSapp:
邮件回复询盘
DearMr.Dave,
Gladtogetyourinquiryof***.
Accordingtoyourrequirement,theSinglefiber10/100M-20KMmediaconverter,wearesupplyingtoEuropeanmarketsaremainly$13/pair,500pair,$pair,1000pair.
Under100pairquantity,pricesvaryfrom13USD–15USDpairbasedondifferentchip.
Meanwhile,afterastudyofyourcompanyandsaleschannel,wefoundyou’resupplyingmediaconverteritemsformanychain-storeandxxxsupermarketinPoland,soIthinktheregularpackagingwayisnotsuitableforthesecustomers.
Wehaveanotherpackagingwayspecializeinsupplyingstoreandsupermarkets,it’s50pcsglovesperbagwithheaderblockwithaeuroholeforhanlingon,then200bags/carton.Webelievethisismoresuitableforyourdemand.
What’smore,ifyouhaveplantoexpandtheproductsupplies,Ithinkit’sveryworthtoconsiderourvinylgloves,whicharehotsellonPolishmarket.VinylglovenowismoreandmorepopularinEuropeanmarket,it’smoredurableandflexible.It’soneofourmostcompetitiveproductssoI’msurethatwillbehelpfultoexpandyourbusiness.
Ifyouhaveinterestincooperatingwithus,wecanprovidebothtypesofglovesforyourevaluation.
Welookforwardtoyourkindlyreplyandfurtherdiscussion.
Thanksandbestregards,
Queenty
DearMr.Dave,
Thanksforyourinquiryabout***onXX,2007.
Inordertoquoteyourightprice,pleaseinformusthedetailspecificationsuchasdate,fibertype,distanceandsoon.
Lookingforwardtohearingfromyousoon.
Thankyouandbestregards,
Queenty.
邮件无回复
Dearsir,
Goodmorning!
HDVQueentyhere.Hopeyouhavegotawonderfultoday!
Forseveraldaysnonewsfromyou,Ifyouhavereceivedouremailaboutyourlastedinquiry***
Anycommentsbyreturnwillbemuchappreciated.Lookingforwardtoyourpromptresponse,
Thanksandbestregards,
Queenty
报价或emailcatalog后无回复
DearMr.Dave,
Goodafternoon,QueentyherefromHDV,Ifthe***isworkableforyourmarket.MayweknowyourideaaboutourofferWewouldliketosatisfyyou,Ifthereanythingwecandoforyou,weshallbemorepleased.hopetogetreplyfromyou.
Bestregards,
Queenty.
DearMr.Dave,
Wisheverythinggoeswellwithyouandyouresteemedcompany!
weareinreceiptofyourinquiryat10th,andthecatalogueswassendasyourequest.Wehopetheywillhelpyouinmakingyourselection.wishwewillpromotebusinessaswellasfriendship!
Bestwishes
Queenty
DearMr.Dave,
Nowiamwritingforkeepingintouchwithyouforfurtherbusiness.ifanynewinquiry,welcomehereandiwilltrymybesttosatisfyyouwellwithcompetitivepricesasperyourrequest.bytheway,howaboutyourorderwithitem***ifstillpendingIwouldliketoofferourlatestpricestopromoteanopportunitytocooperatewitheachother.
Thanksandbestregards,
Queenty
价格回访
第一次回访:
DearMr/MsXX
RetheXXproducts.WehavequotedyouFOB/CIF/pricebye-mailddXXXX,2007..Haveyoureceivedit
Pleasecheckitandletmeknowyourcommentsabouttheprice.
Lookingforwardtohearingfromyousoon.
Thankyouandbestregard,
Queenty
DearMr/MsXX
RetheXXproducts.wehavee-mailedyouFOB/CIF/priceafterCantonFaironOct24,2006.Hopeyouhavereceivedit.What'syouropinionCanyouacceptitIfyouhaveanyproblems,pleaseletmeknow,Iwilltrytosolveit.
Lookingforwardtohearingfromyousoon.
Thankyouandbestregard,
Queenty
第二次询问:
DearMr/MsXX
RetheXXproducts,Ihavee-mailtheFOBQINGAOpricetoyou10th,2007.Andaskedforyourcomments.Butstillnoreply.Haveyoureceivedit
Pleasereviewitandletmeknowyourcomments.Ifanyproblems,pleasedon'thesitatetocontactus,Weshallbepleasedtobeofservicetoyouatalltimes.
Thanksinadvanceforyourquickreply!
Queenty
第三次询问:
DearMs/MsXX
ReXXproducts,wehavequotedyouFOB/CIF/pricebye-mailafterCantonFaironOct24,2006.Butforalongtime,youhaven'trepliedus.Sowesenttwoe-mailtoyouaskingforyourcommentsonNov9andNov21,2006.Butstillnoreply.NowI'dliketoknowwhetheryoustillinterestedinthisitem.
Lookingforwardtohearingfromyousoon.
Queenty
DearMr/MsXX
ReXXproducts,wehavecontactedyoutwotimes.Butsti
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