员工满意度与其影响因素外文翻译Word下载.docx
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员工满意度与其影响因素外文翻译Word下载.docx
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JRHS2010;
10
(1):
42-46
Author:
MohammadAmiri,AhmadKhosravi,AbbasAliMokhtari
Abstract
Background:
ThisstudyaimedatdeterminingthejobsatisfactionlevelofthestaffinShahroudUniversityofMedicalSciences(SUMS),northernIran,anditsinfluentialfactors.
Methods:
Inthisdescriptivestudy,conductedin2008,theparticipantswere384workersinSUMSselectedthroughsimplerandomsamplingprocedure.Theparticipantsreceiveda33-itemquestionnaireinaLikertformat(8generalitemsand25itemsrelatedtojobsatisfactionfacets).ThecollecteddatainformoffrequenciesandpercentageswereanalyzedwithSPSSsoftware.
Results:
53.4%ofintervieweeswerefemaleandmorethan60%hadassociateorhigherdegrees.42.6%hadlessthan10yrand30.9%had20to30yrofjobexperience,respectively.Themeanoftheoverallsatisfactionwas13.02outof20.Regardingthefacetsofjobsatisfaction,work,coworkers,supervisor,andpromotionhadthehighestmeans,respectively.PearsonandSpearmancorrelationcoefficientsshowedasignificantrelationshipbetweenoverallsatisfactionandthefacets(P=0.001).Analysisofvariancealsoshowedsignificantdifferenceinoverallsatisfactionbasedonorganizationalunits;
however,nosignificantrelationshipwasobservedbetweenoverallsatisfactionandgender,degree,age,jobexperienceandtypeofemployment.
Conclusion:
Improvementofpromotionprocess,trainingandqualifyingmanagers,observingmeritocracyprinciplesinappointments,usingcooperativemanagement,creatingconvivialandfriendlyatmosphereandimprovingworkenvironmentonditions,havebroughtaboutanincreaseinoverallsatisfactionofemployeesinSUMS.
Keywords:
JobsatisfactionEmployeesNeedsassessmentIran
Introduction
Theeffectivenessandproductivityofanorganizationdependsonthedevelopmentandnurturingofitsstaff.Itisneitherpossiblenorpracticaltoincreasetheproductivityofanorganizationwithoutconsideringtheoptimalexploitingofthestaff’scapabilities.Thus,effectivemanagementandapplicationofitsappropriatemethodsandprocedureshaveassumedconsiderableimportance[1].
Itiscommonlysaidthat"
ahappyworkerisaneffectiveone"
andahappyworkershouldbesatisfiedwithhisjob.Theimportanceofjobsatisfactionresultsfromthefactthatmostpeoplespendabouthalfoftheirwakinghoursatwork[2].
Jobsatisfactionisoneoftheimportantfactorsplayingroleinjobaccomplishmentandresultstogreatereffectiveness,efficiencyandproductivityaswellaspersonalsatisfactionfeelings[3].
Humanresourcesarethemostvaluableresourcesinanorganizationandassuringworkers’jobsatisfactionisoneofthemostimportantfactorsofprofessionalaccomplishmentandorganizationalefficiencyandproductivity[4].Jobsatisfactionisoneofthefactors,whichcanmotivateandbringaboutthefeelingofloyaltyintheworkersandcanbebeneficialtothedevelopmentandimprovementoftheorganization[5].Appropriatemeasurementofpersonnelsatisfactionwillincreasetherateofstaff'
scooperationandsubsequently,theorganizationwillbeabletomakereasonablerelationsbetweenworkprocesses,clients'
satisfaction,andprofitability.
Personnelorserviceprovidersarethepeoplewhoplayaconstructiveroleintheorganizationsuccess.Therefore,itisimportantforthemanagerstohaveathoroughandclearviewoftheirneedsandexpectationsandusethisinplanningandorganizationalgoalsetting[6].Hence,managersareexpectedtoknowtheimportanceofthisinthemeasurementofworkers’performanceviaestablishingrelationshipwiththeirstaff.Moreover,workersaredirectlyinvolvedininput,output,consequences,processes,performanceandanyotherimportantaspectsoftheorganization;
therefore,theirinvolvementintheorganizationaffairsandtakingtheirviewsintoaccountwillhavethemajorbenefitofincreasingtheircooperationintheimprovementandachievementoforganizationalaimsthroughcreatingapositiveorganizationalcultureandestablishingappropriateconditions.
Managementspecialistsbelievethattheincreaseinjobsatisfactionleadstohumanresourcesdevelopment,andthatsatisfactionisdirectlyrelatedtoproductivitysothathighersatisfactionwillbringabouthigherproductivityandwillconsequentlyresultintheelevationoftheorganization.Incontrast,withthejobsatisfaction’slowering,notonlyadministrativedelinquencieswillincrease,butalsomuchharmwillbedonetotheorganization.
Regardingtheimportanceofsatisfactioninthemanagementofhumanresourcesdevelopment,thesatisfactionlevel,anditsinfluentialfactorsshouldpreciselybeinvestigatedsothatthemanagerscanplantoeradicatetheinfluencingfactorsandthereforepavethewayforemployees’satisfactionandaccordinglyincreasingtheeffectivenessandefficiencyoftheorganization[7,8].
Efficientworkforceisoneofthemostimportantresourcesinanorganizationandinfact,thecentralcoreoforganizationactivitiesisbasedonhumanresourcesandthewaytheyareemployedtoperformdifferenttaskstoachieveorganizationgoals.
Becauseoftheimportantrolehumanresourcesinuniversitiesofmedicalscienceshaveinpeople’shealthandsanitary,theirjobsatisfactionneedstobeinvestigatedandappropriatesolutionsandstrategiesshouldbefoundtoboostthissatisfactionsothatproperandtimelyservicescanbeprovidedfortheclients[9].
Inthefieldofhealthcareservices,humanresourcesarethemostvaluableandthemostexpensiveofresources;
furthermore,theyarethemeansofoptimalandreasonableusageofotherresourcesandchangingthemintoservices.Thisisachievablewhenthepersonnelareadequatelymotivatedandaresatisfiedwiththeirjob.
Jobsatisfactionisapersonalattitudetowardthejobanditshowshowwellthestaff’sexpectationsarecompatiblewiththerewardstheworkororganizationprovidesforthem[10].Moreover,itisaneffectivefactorinstaff'
sretainingintheirpositions,andinfluencestheaccomplishmentandefficiencyofpeopleandtheimprovementofthequalityofservicestheyprovide;
itisalsoatoolinthehandsofmanagerstomaintainandpreservethepersonnel.Undoubtedly,jobsatisfactionisofparamountimportanceandduetoconsequencessuchasreductioninworkabsenceandleaveorresignation,promotionofthepersonnelandsociety’shealthaswellasachievementoforganizationgoalsanditselevationthatitmighthave,itshouldreceivethespecialattentionofthemanagers.
Asitwasmentioned,staffsarethemostimportantresourcesofanorganizationthatdirectlyperformtheorganizationalactivitiesviaspendingtheothersources,andorganizationalsuccessorfailureisundeniablyrelatedtotheirjobsatisfaction.Jobsatisfactionisoneoftheconstructsthathasachievedaspecialpositioninthescienceofmanagement[7].
Notingtheimportanceofjobsatisfactionforthesuccessofanorganizationandnotingthelackofsignificantresearchprojectsinthisregard,thisstudyaimedatinvestigatingthejobsatisfactionofworkersinShahroudUniversityofMedicalSciences(Shahroud,northernIran),andtriedtodeterminethefactorsthatmightinfluenceemployees’jobsatisfaction.
MaterialsandMethods
Thisresearchwasacross-sectionalandappliedstudy.Notingthepreviousstudiesdoneonthisareaandusingthecompletelistoftheworkersintheuniversity,asampleof384peoplewereselectedthroughsimplerandomsamplingwithaconfidenceintervalof95%andanerrorof5%.Thetargetpopulationincluded1300workersintherelatedunitsoftheuniversity.Thedatawerecollectedusingaself-filledquestionnaire.Thejobsatisfactionquestionnaireincluded33Likertitems(8generalitemsand25itemsrelatedtojobsatisfactionfacetssuchaswork,supervisor,coworkers,andpromotion.Themaximumaveragescoreofeveryfacetwasfiveandtotalscore,whichshowedtheoverallorglobalsatisfaction,equaled20.ValidityofquestionnairewasverifiedbyexperiencedexpertsandthereliabilityindexofthepresentquestionnairefoundforCronbach’sAlphawas0.92.
ThedataobtainedwasanalyzedwithSPSSsoftware,version11.0(SPSSInc,Chicago,IL,USA).Dataaregivenasmean±
SDforquantitativevariablesandcountsaswellaspercentagesforcategoricalvariables.ChisquaretestfornominalvariablesandStudent'
st-test(two-tailed)wereusedtodeterminethesignificanceofdifferencebetweentwonumericvariables.Onewayanalysisofvariancewasappliedtodeterminethesignificantdifferencesbetweenjobsatisfactionfacets.Levelofstatisticalsignificancewaschosen5%.
Results
From384participants,53.4%weremale,46.6%werefemale,andtheoverallsatisfactionmeanscorewas13.02±
2.9.Analysisofvarianceshowednosignificantrelationshipbetweentheoverallsatisfactionmeanscoreandgender,educationlevel,jobexperience,kindofemploymentandage(Table1).
Comparingtheoverallsatisfactionmeanscorebasedonthelevelofeducation,showedthatincreasingthelevelofeducation,causedthemeanofsatisfactiontoincrease,althoughitwasnotstatisticallysignificant.Regardingtheageoftheparticipants,workerswiththeageof50yrandhighershowedhigherlevelsofjobsatisfaction.
Table1:
Satisfactionsmeanscoresandt-testresultsbasedonage,gender,levelofeducation,workexperience
Table2showsmeanscoresofthedifferentfacetsofjobsatisfactionaswellsasthecorrelationcoefficientsofthesefacetswiththeoverallsatisfaction.Astheresultsindicatethehighestcorrelationisbetweentheoverallsatisfactionandsu
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