速卖通服务回复模板Word格式文档下载.docx
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速卖通服务回复模板Word格式文档下载.docx
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Italwaystakes15-40daystoarrive.Butasyouknow,nowisshoppingseason,itmaydelayabout10moredaystoarrive.
Butasyouknow,theChinaPostisveryunstabletoRussia,itmaytake90daystoarrive.
Pleaseunderstandus.Hopeyouwilllikeitandofferuspositivefeedback.Ifyouhaveanydissatisfaction,pleasegiveustheopportunitytoresolvetheproblembeforeleaveusanegativefeedback.
俄罗斯仓
Thankyouforyoursupport.Wehadsentoutyourorderno.
wehavesenditfromourRussianwarehouse.
Pleasetraceitby
Italwaystakes3-15daystoarrive.Butasyouknow,nowisshoppingseason,itmaydelayabout10moredaystoarrive.Pleaseunderstandus.Hopeyouwilllikeitandofferuspositivefeedback.Ifyouhaveanydissatisfaction,pleasegiveustheopportunitytoresolvetheproblembeforeleaveusanegativefeedback.
下单未付款的
Thankyouforyourorder
.Wecheckedthatyourorderisunpaid.Doyouhaveanyrequirementsonthegoods?
Anyquestionspleasefeelfreetocontactus.wewillhelpyouwithin24hours.Wewillprepareforyourorderatonceafteryoupay.
Paypalaccount:
缺货取消
Hi,
Wouldyoupleasechoosethefirstorsecondcausenotby"
outofstock"
tocanceltheorder?
Pleasecheckhere:
Wereallyneedyourgreathelp.
Afterwecheckthecause,wewillagreethecancelingatonce,andyouwillgettherefundin1-7workingdays.
Niceday^^
Hidear
I'
msorrythatitisdifficulttopurchaseinmarketing.
Thankyouforyourreply.
Wouldyoupleasechoosetheothercausetocanceltheorder?
Weknewitisourfault.
Butpleaseofferusthebigfavor.
Wewillofferyousomediscountinyourneworder.
Hopeyoucanforgiveusandchangethecause.
Dearfriends,
Thankyouforyourorder.
Butitseemsthattheorderhadnotstillpayit.
IfthereisanythingIcanhelpyou,suchasprice,size,coloretc.
Pleasefeelfreetocontactme.Intermsofpaymentisconfirmedafter,
Wewilldealwiththeorderandshipmentpublicassoonaspossible.Thankyou!
BestRegards
2.客人未付款邮件(针对无等级买家,客人可能不会付款)
亲爱的X,
我们感谢你从我们这里购买。
但是,我们注意到,你还尚未付款。
你可能不知道如何支付。
这是一个详细的支付流程链接:
如果你有任何问题支付,或者有什么理由,你不想去完成订单,请让我们知道。
我们可以帮你解决问题的付款方式或更改订单。
再次感谢!
期待着答案尽快得到您的。
问候,
DearX,
Weappreciatedyourpurchasefromus.But,wenoticedthatyouhavenopaymentyet.Youmaynotknowhowtopay.
Thisisadetailedpaymentprocesslinks:
Ifyouhaveanyquestionspayment,orthereanyreasonthatyoudon'
twanttogotocompletetheorder,pleaseletusknow.
Wecanhelpyoutosolvethequestionofpaymentormakeanychangestotheorder.
Thanksagain!
Wearealllookingforwardtogetyouranswerassoonaspossible.
Bestregards,
3.客人未付款邮件(价高?
给点优惠~(3%左右))
亲爱的朋友,
今天我观察你的订单还是未支付状态,而我认为,如果你看到我给你付款过程,已经知道如何支付。
但不知道是什么导致了你还没有付款,如果你认为这个价格是高的,我可以给你3%的折扣。
希望再次见到你到我的店,我们可以长期合作。
Todayweobserveyourorderorfailtopaythestate,andwethinkthatifyouseewegiveyoupaymentprocess,alreadyknowhowtopay.
Butdon'
tknowwhatcausesyouhaven'
tpayment,ifyouthinkthepriceishigh,wecangiveyouadiscountof3%.
Hopetoseeyouagaintomyshop,wecanlong-termcooperation.
4.客人未付款邮件(其他卖家比你这个便宜~,强调你质量和服务~,列一个你的服务流程~从咨询到收货)
亲爱的朋友,
已经几天过去了,我想可能你是看到比我更便宜的卖家。
我们在中国经营鞋包配饰有四年了,有自己的工厂和超过100名员工。
发货前还会再一次仔细检查,这样就尽量避免了您的损失,如果确实有质量问题,拍照证实后我将在下次订单补上上次的衣服。
周到的服务是商业合作的基础,相信我们能成为很好的商业伙伴
Afewdayspassed,andwethinkmaybeyoufoundsomecheaperthanmyshop.
WehavefouryearsexperienceofBags,Shoes&
AccessoriesbusinessinChina,andwehaveourownfactoryandmorethan100employees.Wewillcarefullyexaminedagainbeforetheshipment,andtrytoavoidyourloss,ifthereisqualityproblem,takepicturesafterthat,wewillfillthelastclothesinthenextorder.
Thoughtfulserviceisthefoundationofbusinesscooperation,believewecanbecomeverygoodbusinesspartner.
收到好评
Hi,dearfriend
Thankyouforyourrecentfive-starfeedbackaboutyourorder.
Yoursatisfactionishugelyimportanttous,andkeepsusmotivatedtotryharderforourcustomers!
Weareupdatingtheitemseveryday,youcancheckoutmoregreatproductsfromourstore:
Wehopewewillseeyouagainonourstoresoon.
Thankyouinadvance.
Wangsan7
Wangsan4
Wangsan1
网三5
WealsohaveRussianwarehousenow,morefaster:
Thankyouforyoursupport.Welcometoourstoreagain
Thankyouforyoursupport.WelcometoourstoreagainNowwehavesizeL,lengthis160cmandweareproducingthisdresswithlongsleeve
未收到评价
Dearfriend
Thankyouforyourshoppingonourstore.Doyoureceiveyourorder?
Ifyes,wouldyoupleaseofferusapositivefeedback.Yourshoppingexperienceisveryimportanttousandourbusiness.Anditisagoodwaytohelpotherstomakepurchaselikeyou.
Ifyouhaveanydissatisfaction,pleasegiveustheopportunitytoresolvetheproblembeforeleaveusanegativefeedback.
3.收到中差评后:
Dear,
Wearesorrytoseethatyouleftnegativeorneutralfeedbackrelatingtoyourrecentpurchaseexperiencefromourstore.
Pleasecontactusatanytimesowecanfindoutwhyyouwereunhappyandresolveyourproblems.Andwewillofferyouasatisfiedsolutionaboutthat.Pleasefeelfreetocontactus.Wehopethenyoucanreviseyourfeedbackintoapositivefeedbackforus!
4.客户回复中差评后,反应质量不好等情况,我们根据实际情况,给以一定的赔偿,让客户改为好评
Wearesosorrytocheckthatyouleaveusneutralfeedbackoftheorder
Wearesosorryabouttheproblemyoutoldus.
Ifyoucanchangethefeedback.Wecanofferyou1-5$offdiscountinyourneworder.
Wouldyoupleasechangethefeedback?
Pleasecheckheretochangethefeedback:
Wearebeggingforyourforgivenessandunderstanding.
Thankyouinadvance.
Haveaniceday^^
俄罗斯客户大包发
Dearfriend,
Thankyouforpayingforyourorder
AsfortheunstableshippingtoRussiabyChinaPost,WewillsendtheWholeparcelstoourRussianwarehouseinMoscowbyEMS,andthensendyourparceltoyoubyRussianPostfromMoscow.ItismorefastthanChinaPost.
SowouldyoupleasetellusyourfullnameandyouraddressinRussianbystationmessage?
ASfollowing
yourfullname:
detailaddress:
postzip;
Telephoneno:
Bytheway,wewillupdateatemporarytrackingnumberforyou,AftertheparcelhasarrivedinMoscow,youcanaskusfortheRussiantrackingnumber.
Wearewaitingforyourreply.
Thequalityisverygood..itisbetterthanotherstore.AndthisitemhaveeachsizefromStoL.Iwillconsiderbuysomenewarrivalsinthisstore.
DearAleksandraPlutahina,
WewillsendthewholeparcelstoourRussianWarehouseinMoscowbyEMS.ThenourworkmatewillsendyourparceltoyoubyRussianPostfromMoscow,itisfasterthanChinaPost.Fornow,weonlyofferyouthetemporarytrackingnumber,ifyoucan'
tcheckanyinformation,pleasedon'
tworry.
WhentheparcelhassentoutfromMoscow,wewillofferyouanewtrackingnumber.
Pleaseunderstandus.Hopeyouwilllikeitandofferuspositivefeedback.
取消订单
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