外贸B2C客服邮件范本英文文档格式.docx
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外贸B2C客服邮件范本英文文档格式.docx
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Wehaveaprofessionaltechnicalsupportgroupforalltheitemselling.Ifyouneedanyassistanceonyouritemproblem,pleasedonothesitatetocontactus,ourtechnicalsupportwillbetheretoassistyou.Andifyouhavemorequestionsaboutthemotororthereisanythingwecandoforyou,pleasefeelfreetocontactus.Wearealwayshappytohearfromyou.Kindregards!
退货政策Returnpolicy
ThankThanksforyouremail.
Wecanaccepttheitemreturnduring60days.
Andifitisthecustomerfaultleadtoreturn,thenwewillrefundthemoneydeducttheshippingcost
Ifitisourfaultleadtoreturn,thenwewillrefundyoufullmoneyincludingtheshippingcost.
Kindregards
电压/插头voltage/plug
Theitemsuitsforyourcountrypowervoltageandyourcountryplug.
为什么拒绝offer
wecan’tacceptyourofferbecauseOurtotalprice(price+shippingcost)alreadyisthelowestpriceoneBay.Itisnearlynoprofitsale.Hopethatyoucanunderstand.Wewillprovidethebestservicetoyouincludingthedeliveryserviceandwarrantyservice.
询价/报价
✓第一次询价
Thsforyouremailandyourinterestinouritem.
Wewillshiptheitemtoyouwithtrackingnumberwithin8honceyourpaymentcleared.Thetotalprice(shippingcost+price)for1pieceisXXXUSD/GBP.Itwilltakeabout3-5daystoyourhand.Afterwesendouttheitem,thenwewillsendyouthetrackingnumberwithin2days.
✓还价
Ourtotalprice(price+shippingcost)alreadyisthelowestpriceoneBay.Itisnearlynoprofitsale.Hopethatyoucanunderstand.Wewillprovidethebestservicetoyouincludingthedeliveryserviceandwarrantyservice.
✓买多个是否有折扣
Ourtotalprice(price+shippingcost)alreadyisthelowestpriceoneBay.Itisnearlynoprofitsale.NowwecangiveyouonlyXXUSD/GBPfurtherdiscount.Sothetotalprice(Price+Shippingcost)forXXpiecesisXXXUSDUSD/GBP.Wewillprovidethebestservicetoyouincludingthedeliveryserviceandwarrantyservice.
付款方式Paymentmethod
Thsforyouremail.
Weacceptthepaypal,creditcard,westernunion,andbankwiretransferpayment.
Fisrt,Paypalinformation:
Ourpaypalaccountis.alsowecansendyouthepaypalinvoiceandthenyoupayforit.
Second,Creditcard:
Youcanpayforthepaypalinvoicedirectlyusingyourcreditcard.
Third,Creditcardinformation:
Firstname:
Qili
Lastname:
Jiang
Country:
China
City:
Shanghai
Thelast,Bankwiretransferinformation:
BankName:
BankofChina
BankBranch:
BANKOFCHINA,SHANGHAI,MEILONGSUB-BRANCH
SWIFTCode:
BKCHCNBJ300
BankAccountNumber:
6561
BankAccountHolderName:
JiaoRumei
BankAccountHolderAddress:
No.67,Lane1305,LongWuRoad,XuHuiDistrict,ShangHai,China
BankAccountHolderPhoneNumber:
Paypal付款不成功
Sorryandsorryforanyproblem.
Nowyoucanresolvetheproblemfromthefollowingtwomethod.Youcanchooseonemethod.
发货
✓发货方式和仓库/shippingmethodandwearhouse
WewillshiptheitemtoyouviaFedex/EMSwithtrackingnumber.Itwilltakeabout3-5daystoyourhand.Afterwesendouttheitem,thenwewillsendyouthetrackingnumberwithin2days.
✓客户要求发其他物流
Thankyouforyouremail.
UsuallyweshiptheitemperFEDEXorUPSfromourUS/UKwarehouse.ButifyouneedandwewillchangetoshipbyDHLforyou.AlsoyouneedtopayforxxUSDextrashippingcostcausedbyDHL(becauseperDHLtheshippingcostwillbehigher)
Soifyouareagreeaboutthat,thetotalpricewillbe315USD/GBP(theitemprice+theshippingcostperDHL)
NowyoucanbuytheitemoneBay,wewillsendyoutheebayinvoice.andthenyoucanpayforit,youcanleaveusaeBaynoteafteryoupayforit.
✓部分国家不发货
Weareverysorrytotellyouthat,wecouldn'
tsendthisitemtoyourcontourbecauseofcustomproblem
Sorryaboutthat.Andwehopeyoucanunderstandus.
hopewecandobusinessinthefuture!
是否有说明书
Yes,wewillprovideprofessionalinstructioninEnglish.
是否有关税tax
✓无关税国家
Wealreadysentthousandsofquantitypackagestoyourcountry.Donothaveanypackagebechargedtax.Soweguaranteeitisnotaxtoyourcountry.Orwewillpayforitforyou.
✓可能产生关税的国家
Wewillmarktheitematthelowervalueforyousothatyoudonotneedtopayforthetaxoronlyneedtopayforalittletax.
询问品名后标注的字母意义
Thankyouforyouremailandthelettera,b,caftertheitemtitle.
Thelistings’itemsareexactlythesameitem.Weusethelettera,b,c…attheendofthelistingtitletomarkitasthedifferentdaylisting.Theitemsareexactlythesameitem.
未付款
✓要取消交易
Sorryandsorryforanyproblem,becauseebaysystemwillopenanunpaiditemcaseforalltheordersautomaticallythathaven’tbeenpaidwithin8days,andItmustbeclosedautomaticallyafter4days.pleasedon’tworry,thereisnoanyproblemwithyoureBayaccount.
✓未付款case(未关闭)
Wearesosorryfortheinconveniencebutwehavetoexplaintoyouthatwedonotmeantoopenthecasetoyou.Itisebaysystemwillopenanunpaiditemcaseforalltheordersautomaticallythathaven’tbeenpaidwithin8days,andItmustbeclosedautomaticallyafter4days.pleasedon’tworry,thereisnoanyproblemwithyoureBayaccount
AndJustnowwecheckyourorderandfounditwillclosedwithinXdays
✓未付款case(已关闭)
Wearesosorryfortheinconveniencebutwehavetoexplaintoyouthatwedonotmeantoopenthecasetoyou.Itisebaysystemautomaticallywillopenanunpaiditemcaseforalltheordersthathaven’tbeenpaidwithin8days,andItmustbeclosedautomaticallyafter4days.pleasedon’tworry,thereisnoanyproblemwithyoureBayaccount
AndJustnowwecheckyourorderandfoundtheunpaiditemcasehasbeenclosed.
amazon其他卖家
Youremailhasbeenrecievedandwillberepliedsoonwhenitisavailable.
客户问是否包含增值税VAT
Thankyouforyouremail.
sorryandsorryforthisproblemthatourtotalpricedonotincludetheVAT.
Ifyouhaveanyquestionpleasefeelfreetocontactwithus.
春节回复客户
DearSirorMadam:
Thanksforyouremail.
Becausetheinternationaltimeisdifferent.Wearemidnightwhenyouaredaytime.
ItistheChineseSpringFestivalHolidayfromJau30thtoFeb4thinChinese.AllthesellersdonotworkinourcountryduringChineseSpringFestivalHoliday.
1.Ifyousendustheemail,wewillreplyyouremailwithin2days.
2.Ifyouwanttobuytheitem,wewillsendoutalltheitemson29January.Ifyouareveryurgent,pleaseemailus,wewillsendtheitemaccordingtoyourrequest.
3.Ifyoualreadyreceivedyouritemandyouritemhasanyproblem,pleaseemailustheproblemindetail,wewillreplyyouremailwithin2days.
4.Ifyouhavetheurgentlything,pleasecallus0086(PacificTime:
0:
00–7:
00and19:
00–24:
00)
Thanksforyourwaiting!
Haveagoodday!
售后邮件模板
通知客户不要开投诉/差评
✓Ebay
PleaseDONOTOPENEBAYCASEOR
LEAVE
NEGATIVEFEEDBACKbeforeweresolveproblemforyou.or
If
you
have
any
question
with
item,
please
contact
us
by
or
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