HND员工培训与开发3Word下载.docx
- 文档编号:22210130
- 上传时间:2023-02-03
- 格式:DOCX
- 页数:9
- 大小:28.42KB
HND员工培训与开发3Word下载.docx
《HND员工培训与开发3Word下载.docx》由会员分享,可在线阅读,更多相关《HND员工培训与开发3Word下载.docx(9页珍藏版)》请在冰豆网上搜索。
c.Advantagesanddisadvantagesoftheinterview……………….8
d.Discriminationandhowtoavoidit……………………………..9
TrainingSessionPlan……………………………………………….10
CostsofPreparingandDeliveringforCourse…………………….10
Evaluation……………………………………………………………12
IntroductoryPreamble
Thereportincludeshumanresourcemanagerstopreparefortrainingactivities,andthetrainingtimeis2to3hours.Thereportincludestheresourcesusedbyhumanresourcesmanagersintrainingandthecontentoftheinterview.Thethemeofthetrainingis“Howtoconductaselectioninterview”.Thereportfirstintroducesthelearningmethod,agoodlearningmethodcansupportthetraining.Themethodsofstudyincludetheoriesoflearningthelearningcycleandlearningstyle.Thesecondpartintroducestheprocessoftheinterview.ThecontentandprocessoftheinterviewincludePreparingfortheinterviewconductingtheinterviewadvantagesanddisadvantagesoftheinterviewanddiscriminationandhowtoavoidit.Traininginterviewmustfollowtheprincipleofequalityandrespect,sotheplacemustbecarefullychosenandmakechoice.Reflecttheimportanceofbusinessprofessionals,asmuchaspossibletoeasethepressure,tocreateanequal,warmandharmoniousatmosphere.Thereportintheformreflectsthetrainingarrangementsandresourcesusedinthetraining,interviewwithwhatresources,trainingandtrainingofthespecificarrangementsandresourcesused.
Thetrainingprogrammainlyconsistsoffourparts:
●Preparingfortheinterview
●Conductingtheinterview
●Advantagesanddisadvantagesoftheinterview
●Discriminationandhowtoavoidit
Trainingprogramissupportedbythreetheories:
●Theoriesoflearning
●Thelearningcycle
●Learningstyle.
Theoriesoflearning
Learningisaprocessofactiveengagementwithexperience.Itiswhatpeopledowhentheywanttomakesenseoftheworld.Itmayinvolveanincreaseinskills,knowledgeorunderstanding,adeepeningofvaluesorthecapacitytoreflect.Effectivelearningwillleadtochange,developmentandadesiretolearnmore.
Thelearningcycle:
Onetheoryoflearningsuggeststhattheprocessbywhichpeoplelearnisthroughthelearningcycle.Therearefourmainelementsofthecycleanditisimportanttonotethatalearningprocesscanbeginatanypoint.Itisalsoimportantforustobeawarethattocompletethelearningprocesslearnersneedtoworkallthewayaroundthecycle.
Observationsandreflections
Testingtheimplicationofconceptsinnewsituations
Learningstyle
Therearefoursessionsinthelearningstyleincludeactivists,reflector,theorist,pragmatists.Learningstylesrefertoarangeofcompetingandcontestedtheoriesthataimtoaccountfordifferencesinindividuals'
learning.Thesetheoriesproposethatallpeoplecanbeclassifiedaccordingtotheir'
style'
oflearning,althoughthevarioustheoriespresentdifferingviewsonhowthestylesshouldbedefinedandcategorized.Acommonconceptisthatindividualsdifferinhowtheylearn.
Activists:
Althoughthesepeopledonothavelearningexperience,theirlearningstyleismodest,takeactionandconsiderthefutureimpact.Theyareactivelearning.
Reflectors:
Theirlearningstyleistoobservethesituationfromdifferentangles.Theyliketocollectdataandthinkaboutanyconclusionsbefore.
Theorists:
Theythinktheproblemthroughstepbystep.Theyconsiderlearningnewknowledgethroughlogicalobservation.
Pragmatists:
Theyacquirenewknowledgebypracticeandpractice.Theytaketheinitiativetoacquirenewideas,theoriesandtechniques.Theypositivelysearchoutnewideasandtakethefirstopportunitytoexperimentwithapplications.Theytendtobeimpatientwithruminatingandopen-endeddiscussions.
TrainingSessionPlan
Trainingofconductingaselectioninterview
Overallobjective:
Interviewingpeopleforpeoplecustomerserviceroles
TrainingSessionPlan1
Subject1:
Preparingfortheinterview
LengthofSession:
40minutes
Objective:
Toestablishafairatmosphereandanefficientworkingenvironment.
Time
Title
Duration
Method
Resources
1:
20pm-
30pm
Arrangeafinalinterviewenvironment.
10minutes
Trainerlecture
Pens;
Handouts;
Water
30pm-1:
40pm
Readytousehardwareandsoftwarefacilities
10
minutes
Water;
40pm-
50pm
Listthequestionsintheinterview
50pm-
2:
00pm
Determinethenumberofpeoplewhoneedtobeinterviewed.
TrainingSessionPlan2
Subject2:
Conductinganinterview
Askquestionsabouttheparticipants,listencarefullytotheiranswers,andrecordthekeypoints.
00pm-2:
10pm
Question
Casestudy
PC;
PPT;
Projection;
Desks;
10pm-2:
20pm
Listening
Casestudy
20pm-2:
Observing
TrainingSessionPlan3
Subject3:
Advantagesanddisadvantagesoftheinterview
20minutes
Byunderstandingtheparticipantstounderstandtheinterviewtochoosewhatadvantageanddisadvantage.
40pm-2:
AnalysisAdvantageofinterview
Lecture
Meetingroom;
Handouts;
50pm-
3:
Analysisdisadvantageofinterview
TrainingSessionPlan4
Subject4:
Discriminationandhowtoavoidit
30hours
Interviewersandparticipantsshouldavoidtheoccurrenceofdiscrimination.
00pm-3:
Traininginstructorstelltheinterviewertoavoiddiscrimination.Theinterviewerrespectstheinterviewer.
20minutes
PPT;
Recordingpen;
Conferenceroom
20pm-3:
Theintervieweraskquestions.
40pm-4:
Trainersummary
Trainer
Evaluation
Evaluationisasystematicdeterminationofasubject'
smerit,worthandsignificance,usingcriteriagovernedbyasetofstandards.Itcanassistanorganization,program,projectoranyotherinterventionorinitiativetoassessanyaim,realizableconcept/proposal,oranyalternative,tohelpindecision-making;
ortoascertainthedegreeofachievementorvalueinregardtotheaimandobjectivesandresultsofanysuchactionthathasbeencompleted.Theprimarypurposeofevaluation,inadditiontogaininginsightintopriororexistinginitiatives,istoenablereflectionandassistintheidentificationoffuturechange.
Level1Reaction:
Thislevelisassessedbythelearner'
sperceptionofthetrainingcourse.Inthecase,AGBellLtd.’smanagersshouldobservehowlearnersfeel.Thislevelcanassessthecourseresponsetocompanyrepresentatives.
Level2Learning:
Thedegreetowhichtheparticipantsinthetrainingprogramgottheknowledgeandskills.Inthecase,thetrainerofAGBellLtd.’scanlearntheskillsofthetraineesthroughthetest.
Level3Behavior:
Trainingintheworkofthetraining,thetrainerswiththeirtraininginwhattheyhavelearnedtocarryouttraining.Inthiscase,thislevelcanassessAGBellLtd.'
sgoals,whichcanassessfinancialprogress.
Level4Results:
Asaresultofthetrainingtowhatextenttheresultsreflecttheestablishedobjectives.Inthiscase,itcanmeasureemployeeturnoverandcustomersatisfaction.Atthesametime.Thecompanycanunderstandthecompany'
sadvantagesanddisadvantages.
Evaluationreferstotheevaluationanddemonstrationoftheprogramtodeterminewhetherornottotake.Intheprocessofdesigningatrainingprogrammer,humanresourcemanagersshouldassesswhetheritisthegoalofachievingthefuture.
CostsofPreparingandDeliveringforCourse
Listofappropriatecost(preparingpart)
Resource
Cost
Costofbuyingrelevantbooks
£100
Brochures
CostofQuestionnaire
£200
Totalcost
£400
Listofappropriatecost(deliverypart)
Computer
£900
Interactivewhiteboards
Handout
Pen
£50
Paper
Questionnaires
ConferenceRoom
PC
£300
£600
£2350
sperceptionofthetrainingcourse.
Thedegreetowhichtheparticipantsinthetrainingprogramgottheknowledgeandskills.
- 配套讲稿:
如PPT文件的首页显示word图标,表示该PPT已包含配套word讲稿。双击word图标可打开word文档。
- 特殊限制:
部分文档作品中含有的国旗、国徽等图片,仅作为作品整体效果示例展示,禁止商用。设计者仅对作品中独创性部分享有著作权。
- 关 键 词:
- HND 员工 培训 开发
![提示](https://static.bdocx.com/images/bang_tan.gif)