Qs9000审核员培训教材.ppt

Qs9000审核员培训教材.ppt

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Copyright,1996-ChryslerCorporation,FordMotorCompany,andGeneralMotorsCorporation1INTERNALAUDITINGFORQS-9000Copyright,1996-ChryslerCorporation,FordMotorCompany,andGeneralMotorsCorporation2WelcomeRestroomsBreaksRegistrationsheetsPhonesEvaluationsForassistanceafterthiscourse.Copyright,1996-ChryslerCorporation,FordMotorCompany,andGeneralMotorsCorporation3IntroductionsnnNameNamennCompanyCompanynnTitle/PositionTitle/PositionnnCurrentresponsibilitiesCurrentresponsibilitiesnnExperienceinqualitysystemsExperienceinqualitysystemsnnExperienceinauditingExperienceinauditingnnWhatdoyouexpecttolearnfromthisWhatdoyouexpecttolearnfromthiscourse?

course?

Copyright,1996-ChryslerCorporation,FordMotorCompany,andGeneralMotorsCorporation4AgendannAuditingfundamentalsAuditingfundamentalsnnTheauditsystemTheauditsystemnnHumanfactorsroleinauditingHumanfactorsroleinauditingnnAuditpreparationAuditpreparationnnAuditperformanceAuditperformancennOpeningmeetingOpeningmeetingnnClosingmeetingClosingmeetingnnAuditreportAuditreportnnFollow-upactionFollow-upactionnnCasestudyCasestudynnExamExamCopyright,1996-ChryslerCorporation,FordMotorCompany,andGeneralMotorsCorporation5Exam（3-1/2hours）nn1-1/21-1/2hourshoursPart1（openbook）Part1（openbook）1.1.SevencasestudiesSevencasestudies2.2.AnswerastheteamleaderAnswerastheteamleader3.3.Ifthereisanonconformance,citetheclosestIfthereisanonconformance,citetheclosestelement/element/subelementsubelementofQS-9000ofQS-9000nn1515minutebreakminutebreaknn22hourshoursPart2（closedbook）Part2（closedbook）1.1.GeneralquestionsaboutauditingGeneralquestionsaboutauditing2.2.Multiplechoice/fillintheblank/true-falseMultiplechoice/fillintheblank/true-falsePart3（closedbook）Part3（closedbook）1.1.QS-9000requirementsQS-9000requirements2.2.Multiplechoice/fillintheblank/true-falseMultiplechoice/fillintheblank/true-falseCopyright,1996-ChryslerCorporation,FordMotorCompany,andGeneralMotorsCorporation6MODULE1IntroductionCopyright,1996-ChryslerCorporation,FordMotorCompany,andGeneralMotorsCorporation7IntroductionnnThismodulewilldiscuss:

Thismodulewilldiscuss:

nnDefinitionofqualityDefinitionofqualitynnCostofCostofnonqualitynonqualitynnCostofqualityCostofqualitynnPreventioncostsPreventioncostsnnAppraisalcostsAppraisalcostsnnQualitysystemQualitysystemCopyright,1996-ChryslerCorporation,FordMotorCompany,andGeneralMotorsCorporation8DefinitionofQualityQuality=?

Copyright,1996-ChryslerCorporation,FordMotorCompany,andGeneralMotorsCorporation9DefinitionsofQualitynnDictionaryDictionaryAcharacteristicorattributeofsomething;property;Acharacteristicorattributeofsomething;property;afeature.Excellence;superiority.Degreeorgradeafeature.Excellence;superiority.Degreeorgradeofexcellenceofexcellence.nnDemingDemingQualityhasmeaningonlyintermsofthecustomer,Qualityhasmeaningonlyintermsofthecustomer,hisneeds,whatheisgoingtouseitfor.hisneeds,whatheisgoingtouseitfor.Continuousimprovement.Continuousimprovement.Copyright,1996-ChryslerCorporation,FordMotorCompany,andGeneralMotorsCorporation10DefinitionsofQualitynnJuranJuranFitnessforuse/fitnessforpurposeasseenbytheFitnessforuse/fitnessforpurposeasseenbytheuser.Forlong-liveditems:

availability,reliabilityuser.Forlong-liveditems:

availability,reliabilityandmaintainability（the“abilities”）.andmaintainability（the“abilities”）.nnRegulatedIndustriesRegulatedIndustriesMeetingspecificationsorrequirements.Meetingspecificationsorrequirements.Copyright,1996-ChryslerCorporation,FordMotorCompany,andGeneralMotorsCorporation11DefinitionsofQualitynnCrosbyCrosbyConformancetorequirements.Conformancetorequirements.nnIshikawaIshikawaProductsandserviceswhichareeconomical,mostProductsandserviceswhichareeconomical,mostuseful,andalwayssatisfactorytotheconsumer.useful,andalwayssatisfactorytotheconsumer.nnISO8402ISO8402ThetotalityofcharacteristicsofanentitythatbearThetotalityofcharacteristicsofanentitythatbearonitsabilitytosatisfystatedandimpliedneeds.onitsabilitytosatisfystatedandimpliedneeds.Copyright,1996-ChryslerCorporation,FordMotorCompany,andGeneralMotorsCorporation12CostsofNonqualitynnWasteduetoscraporrejecteditemsWasteduetoscraporrejecteditemsnnReperformanceReperformanceofworkofworknnInefficientuseofresourcesInefficientuseofresourcesnnServiceandwarrantycostsServiceandwarrantycostsnnCustomerlossofconfidenceCustomerlossofconfidencennLossofmarketshareLossofmarketsharennLiabilitycostsLiabilitycostsCopyright,1996-ChryslerCorporation,FordMotorCompany,andGeneralMotorsCorporation13CostofQualitynnPreventionandappraisalcostsPreventionandappraisalcostsnnCo