酒店房务部全套术语2英文文档格式.docx
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酒店房务部全套术语2英文文档格式.docx
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Acomputer–basedsystem,offrontofficerecord–keepingthateliminatestheeliminatestheneedformanyhandwrittenandmachine–producedformscommoninnon–andsemi–auto–matedsystems.
GENERALMANAGEMENTSOFTWARE
Afrontofficecomputerapplication,usuallyareport–generatingpackagethatdependsondatacollectedthoughreservation,roomsmanagement,andguestaccountingmodules.
GOAL
Adefinitionofthepurposeofadepartmentofdivisionthatdirectstheactionsofemployeesandthefunctionsofthedepartmentordivisiontowardthehotel’smission
GOVERNMENTRATE
Aspecialroomrateavailableatsomehotelsforgovernmentemployees.
GROUPBOOKINGPACE
Therateatwhichgroupbusinessisbeingbooked.
GROUPRATE
Aspecialroomrateforanumberofaffiliatedguests.
GUARANTEEDRESERVATION
Areservationthatassurestheguestthataroomwillbehelduntilcheck–outtimeofthedayfollowingthedayofarrival.Theguestguaranteespaymentfortheroom,evenIfitisnotused,unlessthereservationisproperlycanceled.Typesofguaranteedreservationsincludepre–payment,creditcard,advancedeposit,travelagent,andcorporate.
GUESTACCOUNT
Arecordofthefinancialtransactionsthatoccurbetweenaguestandthehotel..
GUESTACCOUNTINGMANAGEMENTSOFT–WARE
Afrontofficecomputerapplicationthatmaintainsguestaccountselectronically,eliminatingtheneedforfoliocards,foliotrays,andpostingmachines.
GUESTCYCLE
Adivisionoftheflowofbusinessthroughahotelthatidentifiesthephysicalcontactsandfinancialexchangebetweenguestandhotelemployees.
GUESTFOLIO
Aform(paperorelectronic)usedtocharttransactionsonanaccountassignedtoanindividualpersonorguestroom.
GUESTHISTORYFILE
Acollectionofguesthistoryrecords,constructedfromexpiredregistrationcardsorcreatedthroughsophisticateinformationaboutdepartingguestsintoaguesthistorydatabasesystems,thatautomaticallydirectinformationaboutdepartingguestsintoaguesthistorydatabase.
GUESTHISTORYRECORD
Arecordofpersonalandfinancialinformationabouthotelgueststhat
(1)isrelevanttomarketingandsales,and
(2)canhelpthehotelservetheguestshouldheorshereturn.Statelawmayrequireretentionofcertainguestdataforsomeperiodoftime.
GUESTLEDGER
Thesetofaccountsforallguestscurrentlyregisteredatthehotel.Alsocalledthefrontofficeledger,transientledgerorrooms’ledger.
GUESTLEDGERREPORT
Areportthatcarriesthecurrentaccountbalancesofalregisteredguests,typicallypreparedaspartofthenightaudit.
GUESTSERVICEREPRESRNTATIVE
SeeFrontDeskAgent
GUESTROOMKEY
Akeythatopensasingleguestroomdoorifitisnotdouble–locked.
HANDICAPROOM
Aroomwithspecialfeaturesdesignedforhandicappedguests.
HIGHBALANCEACCOUNT
Anaccountthathasreachedorexceededapredeterminedcreditlimit.Highbalanceaccountsaretypicallyidentifiedbythenightauditor.Alsocalledahighriskaccount.
Areportthatidentifiesguestswhoareapproachinganaccountcreditlimit.Typicallypreparedbythenightauditor..
HIRINGPERIOD
Thetimedirectlyafteranemploymentofferupthroughthenew–hire’sinitialadjustmentstothejob.Thisperiodinvolvesallarrangementsnecessarytopreparethenew–hireandcurrentstaffforasuccessfulworkingrelationship.
HORIZON
Thefuturetimeframeforwhichapropertyacceptsreservations.
HOTEL
Ageneraltermusedtodescribemotels,motorhotels,inns,suitehotels,conferencecenters,andotheroperationsprovidinglodgingfacilities,variousservices,andconveniencestothetravelingpublic.
HOUSEACCOUNT
SeeNon–GuestAccount
HOUSECOUNT
Theforecastedorexpectednumberofguestsforaparticularperiod,sometimesbrokendownintogroupandnon–business.
HOUSELIMIT
Acreditlimitestablishedbythehotel.
HOUSEUSE
Aroomstatustermindicatingthattheroomisbeingusedbysomeoneonthehotelstaffatnocharge.
HOUSEKEEPINGSTATUS
SeeRoomStatus
HOUSEKEEPINGSTATUSREPORT
Areportpreparedbythehousekeepingdepartmentthatindicatesthecurrenthousekeepingstatusofeachroom,basedonaphysicalcheck.
HOUSING/CONVENTIONBUREAU
Areservationsofficethatcoordinatesroomrequirementsatseveralhotelsforlargeconventions.
HUBBARTFORMULA
Abottom–upapproachtopricingrooms.Ondeterminingtheaveragepriceperroom,thisapproachconsiderscosts,desiredprofits,andexpectedroomssold.
IDEALAVERAGERATE
Aroom’sstatisticthatindicatesthepointatwhichroomsaresoldatthebestrateforthetypeofguestsaccommodatedbyaproperty.
IN–BALANCE
Atermusedtodescribethestatewhenthetotalsofdebitamountsandcreditamountsforasetofaccountsareequal.
INCENTIVEPROGRAM
Aprogramofferingspecialrecognitionandrewardstoemployeesbasedontheirabilitytomeetcertainconditions.Theseprogramsvaryinstructureanddesignandareawaytoawardexceptionalperformancebeyondthepaycheck.
INCENTIVETRAVEL
Travelfinancedbyabusinessasanemployeeincentive.
SeestatementofIncome.
INDEPENDENTHOTEL
Ahotelwithnoownershipormanagementaffiliationwithotherproperties.
INFORMATIONDIRECTORY
Acollectionofinformationkeptatthefrontdeskforfrontdeskagentstouseinrespondingtoguestrequests,includingsimplifiedmapsofthearea;
taxiandairlinecompanytelephonenumbers;
bank,theater,church,andstorelocations;
andspecialeventschedules.
INFORMATIONRACK
Analphabeticalindexofregisteredguestsusedinroutingtelephonecalls,mail,messagesandvisitorinquiries.Theinformationracknormallyconsistsofaluminumslotsdesignedtoholdinformationrackslips.
INEGRATEKSOFTWARE
Softwarethatallowsseveralprogramstousethesamedatabase.
INTERNALCONTROL
Thepolicies,procedures,andequipmentusedinabusinesstosafeguarditsassetsandpromoteoperationalefficiency.
INTERSELLAGEMCY
Acentralreservationsystemthathandlesreservationsformorethanoneproductline.Suchasairlinecompanies,carrentalcompanies,andhotelproperties.
INTERVIEWEVALUATIONFORM
Aformusedbythefrontofficemanagertoevaluateanapplicant’sstrengthsandweaknesses.
JOBBERAKDOWN
Aformthatdetailshowthetechnicaldutiesofajobshouldbeperformed.
JOBDESCRIPTION
Adetailedlistidentifyingallthekeydutiesofajobaswellasreportingrelationships,additionalresponsibilities,workingconditions,andanynecessaryequipmentandmaterials.
JOBLIST
Alistidentifyingallthekeydutiesofajobintheorderoftheirimportance.
JOBSHARING
Anarrangementbywhichtwoormorepart–timeemployeessharetheresponsibilitiesofonefull–timeposition.
JOBSPECIFICATIION
Alistofthepersonalqualities,skillsandtraitsneededtosuccessfullyperformthetasksoutlinedbyajobdescription.
JOURNALFORM
Anaccountrecordingformatinwhicheachentryincludesadescriptionoftheresultingaccountbalance.Journalformistypicallyusedforfrontofficeaccountingdocuments.
JUNIORSUITE
SeeMINI–SUITE.
KEYRACK
Anarrayofnumberedcompartmentusedtostoreguestroomkeys.
KING
Aroomwithaking–sizebed;
maybeoccupiedbyoneormorepeople.
KINGBED
Abedapproximately78inchesby80inches.
LATEARRIVAL
Aguestwithareservationwhoexpectstoarriveafterthehotel’sdesignatedcancellationhourandsonotifiesthehotel.
LATECHECK–OUTFEE
Achargeimposedbysomehotelsonguestswhodonotcheckoutbytheestablishedcheck–outtime.
LEAST–COSTROUTING
Afeatureofanactivecallaccountingsystemthatdirectscallsovertheleastcostlyavailableline,regardlessofcarrier.
LEDGER
Agroupingofaccounts,
LETTEROFCONFIRMATION
Alettersenttoaguesttoverifythatareservationhasbeenmadeandthatitsspecificationsareaccurate.
LIMITEDSERVICE
SeeEconomy/LimitedService
LOCK–OUT
Aroomstatustermindicatingthattheroomhasbeenlockedsothattheguestcannotre-enteruntilheorsheisclearedbyahotelofficial.
LOGBOOK
Ajournalinwhichimportantfrontofficeeventsanddecisionsarerecordedforreferenceduringsubsequentshifts.
MANAGEMENTCONTRACT
Anagreementbetweentheowner/developerofapropertyandprofessionalhotelmanagementcompany.Theowner/developerusuallyretainsthefinancialandlegalresponsibilityfortheproperty,andthe,managementcompanyreceivesanagreed–uponfeeforoperatingthehotel.
MARGINALCOST
Thevariableoraddedcostofsellingaproductthatisincurredonlyiftheroomissold(Fixedcostsareincurredwhethertheproductissoldornot.)
MARKETSEGMENTATION
Theprocessofdefiningoridentifyingsmaller,distinctgroupsor“segments“withinlargermarkets–“corporatebusinesstravelers.”Forinstance,asasegmentof“businessTravelers.”
MASTERKEY
Akeywhichopensallguestroomdoorswhicharenotdouble–locked.
MICRO–F
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