英语听力教程答案unitunitWord文档下载推荐.docx
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英语听力教程答案unitunitWord文档下载推荐.docx
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●Longtimewaitingfordeliveryorevennodelivery(about8%)afterordering
●Noclearinformationaboutdeliverycharges
●Adangerthatcustomers’personalinformationwouldbesoldtoathirdparty(asmanyas87%ofthesites)
●Nopolicyonreturninggoods(about47%ofthecompanies)
●Noconfirmationoftheorder(about35%ofthesites)andthedispatch(asmanyas87%ofthesites)
●Nomoneybackmorethanfourmonthsafterreturninggoods(intwocases)
BNowlistenagain.Completethesummary.
Summary:
ThesurveyshowsinspiteoftheconvenienceandchoiceofferedbyNetshoppingtherearestillmanyobstaclesthatpreventconsumersfromshoppingwithcompletetrust.Oneofthebiggestproblemsistobuildconsumers’trustinbuyingonline.IttakestimefortheInternettobecomematureasaretailchannelwhenitgivessupporttotrustrelationshipswithguaranteesofpaymentandservice.
PartⅢBankingathome
A.Outline
1.Someproblemsofthewalk-inbank
A.standinginlonglinesB.runningoutofchecks
C.limitedopeninghours
2.Onlinebankingservices
A.viewingaccountsB.movingmoneybetweenaccounts
C.applyingforaloanD.gettingcurrentinformationonproducts
E.payingbillselectronicallyF.e-mailingquestionstothebank
3.Reasonsforcreatingonlineservices
A.competingforcustomersB.talkingadvantageofmoderntechnology
4.Inappropriatenessofonlinebankingforsomepeople
A.havingnocomputersathome.
B.preferringtohandleaccountsthetraditionalway
B.Nowtrythis:
listentoamoreauthenticversionofthematerial.Thenanswerthequestions.
1.Whatis“interactivebanking”
ItisbankingthroughtheInternet.
2.Whycan“onlinebanking”competeofcustomers
“Onlinebanking”offersconveniencewhichappealstothekindofcustomerbankswanttokeep.
3.Whatkindofcustomersdobankswanttokeep
Banksmostwanttokeeppeoplewhoareyoung,well-educated,andhavegoodincomes.
PartⅣ
B.NowlistentoaninterviewdiscussingEnglishandAmericangoodcustomerservices.Comparetheservicesandsupplythemissinginformation.
EnglishGoodCustomerService
(Harrods)
AmericanGoodCustomerService
(Saks)
1.offeringproductsinapleasantenvironment
2.beforesale,duringsaleandaftersale
Service—secondtonone
3.differentapproachestodifferentcustomers
Example:
EuropeanAmerican
customerscustomers
LetthemtakeaApproachthem
LookateverythingShowthem
Letthemcometoalternatives
Salesassistants
4.good&
successfulfirstcontactwiththe
customer—mostimportant
1.focusingmoreinthehumansideofselling
a.tryingtoknowaboutlifestyle/family/income/occasionsinlife
b.formingapartnershipbetweenthecustomerandthesalesassociate
2.developingcustomers
3.measuringsellingeffectiveness/goodqualitystaffbyrepeatbusinessnotbysales.
PartⅤ
“Everybodylovesabargain,”thisisacommonAmericansaying.Abargainissomethingyoubuyforlessthanitstruevalue.Itissomethingyoumightnotbuyifitcostsmore.Oneperson’suselessuglyobjectcanbeanotherperson’sbargain.SomanyAmericansputitoutsidewitha“forsale”signonitandtheyhaveayardsale.
Justaboutanythingcanbesoldayardsale:
clothing,cookingequipment,oldtoys,tools,booksandchairs,evenobjectsyouthinkareextremelyuglyoruseless.Youmayhaveanelectriclightshapedlikeafish.Youmaygreatlydislikeitslooks,butitmaybebeautifultosomeoneelse.Usuallythesellerputsapriceoneachobject.Butthepricecanalmostalwaysbenegotiated.Thepriceofatable,forexample,mightbemarked$10.Butthesellermayaccept8.Ifthetablehasnotbeensoldbytheendoftheday,thesellerprobablywilltakemuchless.
Somepeoplegotoyardsalesbecauseitispartoftheirjob.Theyearntheirlivingsbybuyingoldthingsatlowpricesthensellingthemathigherprices.Manyothers,however,gotoyardsalesjusttohavefun.Theysayitislikegoingonatreasurehunt.Sometimestheyreallydofindthetreasure.
NedJauderedid.TheBostonGlobenewspapersaysMr.JauderehasbeencollectingnativeAmericanIndianobjectssincehewasayoungman.Lastyear,hestoppedatayardsaleinthenortheasterncityofWorcester,Massachusetts.Hepaid$125forwhateveryonethoughtwasanoldwoodenclub.Mr.Jauderethoughtitwassomethingelse.Twodayslater,heconfirmedthattheclubhadbeenusedbytheWampanoagIndianleaderknownasKingPhilip.KingPhilipuseditduringhiswarwiththewhitesettlersateasternMassachustettsin1675.Thehistoricweaponhadbeenstolenfromamuseumin1970andhadbeenmissingeversince.Mr.Jauderelearntthewarclubwasvaluedatabout$150000buthedidnotsellitorkeepit.Mr.JauderereturnedtheclubtothemuseumnearBoston,Massachusettsfromwhichitwasstolen.
Questions:
1.WhichofthefollowingisacommonAmericansaying
2.Whatcanbesoldatayardsale
3.Whydopeoplegotoayardsale
4.Whenwastheoldwoodenclubstolen
5.Whatwastherealvalueoftheclub
6.Whywastheclubatagreatvalue
2HotelorB&
B
PartⅠGettingready
B.Listentothedialogue.Writedownallthenumbersoftheproportionsoftourists.
Proportionsoftourists
Thisyear
Anaverageyear
Stayinginhotels
35%
60%
Stayinginholidaycamps
45%
20%
VisitingEurope
80%
VisitingtheU.S.A
30%
15%
Goingbyplane
50%
70%
Takingtheirowncar
C.
Hotels
Prices
Otherrelatedinformation
TheCastelInn
£12/single;
£15/double;
Continentalbreakfastincluded
TheDaltonHotel
£30/single;
£60/double;
Bathroomattachedtoeveryroom;
nochargeforchildrenunder12
TheParkHotel
£16/person;
£25/half-board;
£29/fullboard
Bathroomattachedtoeveryroom
ThePhoenix
£28/double+bath
Breakfastexcluded
1.Englishbreakfastishotfood:
friedegg,firedbacon,porridge,etc.
2.Continentalbreakfastconsistsofcoffee,tea,rolls,jamandhoney—nothingcooked.
3.Half-boardincludesdinner,bedandbreakfast.
4.Full-boardistheroomplusallmeals.
5.VATstandsforValueAddedTax.
PartⅡAtouchofhome
1.B&
A.nature
B&
Bisashortformforbedandbreakfast.
B.increasingnumber
Nowthereareabout15000B&
BsintheU.S.
C.advantagesoverbighotels
1.charm,comfort,hospitality.
2.ownerstakingapersonalinterestinguests
2.AttractionofowningaB&
A.meetingdifferentpeople
B.talkingwithguests
3.SeveralfeaturesofSuitsUs
A.longhistory
builtin1883;
19thcenturydecorations
B.interestingnamesforsomerooms
Namedaftersomepreviousfamousguests
4.Differentpeople,differentchoices
A.B&
Bsnotsuitableforsomepeople
1.uncomfortablestayinginsomeoneelse’shome
2.notinterestedpersonalinteraction
B.aquietandromanticplaceformanypeople
PartⅢRentingacar
A.Listentotheconversationinwhichamanphonesacarrentalagentaboutrentingacar.Supplythemissinginformation.
Informationaboutthecustomer:
Afamilyofthree+campequipment
LeavingonFri.,July7th
ReturningonMon.,July10th
Suggestionsbytheagent:
Acompactcarcurrentmodel;
Asmallstationwagonautomatictransmission
Bestchoice:
aPintostationwagon
Regularrate:
$79.95
Specialweekendrate:
$59.95
Pickup:
after4p.m.onFri.
Return:
by10a.m.onMon.
Mileagerate:
first300milesfree,then12centspermile
Othercosts:
Insurance:
$10
Salestax:
8%
Deposit:
$100
listentoamoreauthenticversionofthematerial.Writedownthewordsorphrasesthatarerelatedwithcarrentals.
acompactcar/astationwagon/automatictransmission/currentmodels/pickup/returnthecar/specialweekend/rate/regularrate/unlimitedmileage/insurancesalestax/afulltankofgas/deposit/lowestrates
B.
Roomtrpe
Rackrate(pernight)
Suitablefor
Features
Singleroom
£40
Staffofallgrades
Twinroom
£55
Salesstaff
DelphosSuite
£150
Managerialstaff
Moreluxurious;
privateterrace;
convenientforentertainingprivateguests;
viewoverthelake
BellaVista
Penthouse
£220
CompanyDirectorandhiswife
Totalluxury+total
privacy;
abalcony;
viewoverthewholecountryside;
alargesittingroom;
astudy;
afully-fittedkitchen
A.
Namesofthehotels
Loca
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