届高考英语阅读理解考点专题复习检测15Word下载.docx
- 文档编号:21789408
- 上传时间:2023-02-01
- 格式:DOCX
- 页数:8
- 大小:28.34KB
届高考英语阅读理解考点专题复习检测15Word下载.docx
《届高考英语阅读理解考点专题复习检测15Word下载.docx》由会员分享,可在线阅读,更多相关《届高考英语阅读理解考点专题复习检测15Word下载.docx(8页珍藏版)》请在冰豆网上搜索。
lude:
under-promisingandover-delivering(sayingthatarepairwillbecalmedoutwit
hinfivehours,butgettingitdonewithintwo);
replacingafaultyproductimmediately:
throwinginagiftvoucher(购物礼卷)asanunexpected“thankyou”torentalcustomers;
andalwaysreturningcalls,evenwhentheyarecomplaints.
Aimingforcustomerdelightisallverywell,butifservicesdonotreachthehighlevelpromised,disappointmentorworsewillbetheresult.Thiscanbeeasedbyofferinganapologyandanexplanationofwhytheservicedidnotmeetusualstandardswithempathy(forexample,”Iknowhowyoumustfeel”),andpossiblesolutions(replacement,compensationorwhateverfamessuggestsbestmeetsthecase).
Airlinesfacesomeofthetoughestchallengesovercustomercare.Fiercecompetitionhasconvincedthemthatdelightingpassengersisanimportantmarketingtool,whilethereisgreatpotentialforcustomerangeroverdelayscausedbyweather,unclaimedluggageandtechnicalproblems.
ForBritishAirwaysstaff,awinningtelephonestyleisconsideredvitalinhandlingthelargevolumeofcallsaboutbookingsandflighttimes.Theyaretrainedtoanswerquickly,withtheirname,jobtitleanda“weareher
etohelp”attitude.Thecompanyhasinvestedheavilyininformationtechnologytomakesurethatinformationisavailableinstantlyonscreen.
BritishAirwaysalsosaysitscustomercarepoliciesareappliedwithinthecompanyandstaffaretaughttoregardeachotherascustomersrequiringthehigheststandardsofservice.
Customercareisobviouslyheretostayanditwouldbeafoolishcompanythatusedslo
ganssuchas"
wedoasweplease”.Ontheotherhand,themorecustomersarepromised,thegreatertheriskofdisappointment.
()1.WecanlearnfromParagraph2
that.
A.complainingcustomersarehardtosatisfy
B.unsatisfiedcustomersreceivebetterservice
C.Satisfiedcustomerscatchmoreattention
D.well-treatedcustomerspromotebusiness
()2.Thewritermentions“phonerage”(Paragraph3)toshowthat.
A.customersoftenusephonestoexpresstheiranger
B.peoplestillprefertobuygoodsonline
C.customercarebecomesmoreattention
D.customersrelyontheirphonestoobtainservices
()3.Whatdoesthewriterrecommendtocreatedelight?
A.CallingcustomersregularlyB.Givinga“thankyou”note.
C.DeliveringaquickerserviceD.Promisingmoregifts.
()4.Ifamanagershouldshowhisempathy(Paragraph6),whatwouldheprobablysay?
A.“Iknowhowupsetyoumustbe.”B.“Iappreciateyourunderstanding.”
C.“I’msorryforthedelay.”D.“Iknowit’sourfault.”
()5.Customerdelightisimportantforairlinesbecause.
A.theirtelephonestyleremainsunchanged
B.theyaremorelikelytomeetwithcomplaints
C.theservicescostthemalotofmoney
D.thepoliciescanbeappliedtotheirstaff
()6.Whichofthefollowingisconveyedinthisarticle?
A.Face-to-faceservicecreatescomfortablefeelingsamongcustomers.
B.Companiesthatpromisemorewillnaturallyattractmorecustomers.
C.Acompanyshouldpromiselessbutdomoreinacompetitivemarket.
D.Customerdelightismoreimportantforairlinesthanforbanks.
【参考答案】1—6、DCCABC
阅读下列短文,从每题所给的四个选项(A、B、C和D)中,选出最佳选项。
IttakesmorethanjustpracticetobecomeanOlympian.Goldmedalperformancesrequiresomeseriousnutrition.Haveyoueverwonderedwhatthesesuccessfulathleteseattostayinpeakshape?
KeriGlassman,aregistereddietitianandfounderofNutritiousLifeMeals,appearedon“GoodMorningAmerica”todaytogiveyouaglimpseintothedietsofsometopathletes.Someoftheirmealscouldsurpriseyou.
CrazyCalorieCount
GlassmansaidOlympianseatalotoffood-quantitiesthatforordinarypeoplewouldconstitutepiggingout.OnesecretofswimmerMichaelPhelps’astonishingperformanceinthe2008OlympicsinBeijingwasconsumingasmanyas12,00caloriesinoneday.
Athletescaneatlikethisandnotgainanyweightbecausetheirworkoutsareintense.AccordingtoGlassman,Phelps’workoutscanburn4,000to6,000caloriesinaday,andthosecaloriesmustbeaddedinordertotrainthefollowingday.
SnackingSecrets
Someathleteseatstrangefoodsthatimprovetheirperformance.YohanBlake,theJamaicasprinterand100-meterworldchampion,hasstolenchampionsprinterUsainBolt’sthunderonthetrackduringtheOlympictrials,Askedabouthowhegetshisenergy.Blakeansweredthatheeats16bananasperday,Glassmansaid.
JonathanHorton,theleadgymnastontheUsteam,hasabloodsugarproblem.Hissolutionishoney.Whenhestartstofeelshakyatthegym,hetakeshoneytoboosthisenergy,Classmansaid.
FoodsforRecovery
Whatarethebestfoodstohelpthebodyrecoverafterharshcompetition?
ForOlympicswimmerRyanLochte,therecoverymealisgrilledchickenbreastswithAlfredosauce,whole-grainspaghettiandasaladwithlemonjuiceandoliveoil.Lochte,whorecentlycutoutjunkfood,candyandsoda,hasundertakenastrength-trainingregimen(养生法)thatinvolvesflippingtractortires,andtossingbeerkegs,Glassmansaid.
56.What’sthebesttitleofthispassage?
A.GoodDietMakesaTrueOlympian.
B.OlympiansHaveOlympic-sizeAppetites.
C.Olympians’StrangeEatingHabits.
D.TheDiestofSomeTopOlympicAthletes.
【答案】D
【解析】第一段是中心段落。
成为奥运选手不仅仅需要锻炼,获得金牌还需要营养。
57.Whatdoestheunderlinedsentenceprobablymean?
A.OrdinarypeopleeatfewpigscomparedwithOlympians.
B.Olympianseatalotmorefoodthanordinarypeople.
C.Olympianstendtoeatalotofhigh-qualityfood.
D.Olympianseatalargeamountoffood,justlikepigs.
【答案】B
【解析】前一句说奥运选手吃很多食物。
划线部分在破折号之后,是对前面话语的补充。
58.WhichofthefollowingisTRUEaccordingtothepassage?
A.RyanLochtequiteatingjunkfood,candyandsodaforhisbetterrecovery.
B.YohanBlakefinallybeatUsainBoltinthe100-metertrackintheOlympics.
C.MichaelPhelps’astonishingperformancewasduetohiseatinglotsoffood.
D.JonathanHortonhasabloodsugarproblembecauseoftakingtoomuchhoney.
【答案】A
【解析】根据最后一段,最后一句可知A正确。
59.Whichofthefollowingisnotthebestfoodtohelpthebodyrecover?
A.Soda.B.Oliveoil.C.Whole-grainspaghetti.D.Asaladwithlemonjuice.
【解析】从最后一段最后一句可以得知Lochte为了恢复砍掉了junkfood,candyandsoda,可知,soda不是最好的帮助身体恢复的食物。
60.Thepassageismostlikelytobefoundin.
A.atechnicalreportB.afashionmagazine
C.aneducationcolumnD.asportsnewspaper
【解析】本文说的是运动员与饮食,所以这篇文章可能出现在报纸的体育版面。
【山东省2018仿真模拟冲刺卷】A
SixteenyearsagoIlearnedthislessoninthebackofaNewYorkCitytaxicab.Here’swhathappened.Ihoppedinataxi,andwetookoffforGrandCentralStation.Weweredrivingintherightlanewhen,allofasudden,ablackcarjumpedoutofaparkingspacerightinfrontofus.Mytaxidriverslammedonhisbrakes,skidded,andmissedtheothercar’sbackendbyjustinches!
Thedriveroftheothercar,whoalmostcausedabigaccident,startedyellingbadwordsatus.Mytaxidriverjustsmiledandwavedattheguy.AndImeanhewasfriendly.So,Isaid,“Whydidyoujustdothat?
Thisguyalmostruinedyourcarandsentustothehospital!
”AndthisiswhenmytaxidrivertoldmewhatInowcall“TheLawoftheGarbageTruck.”
Manypeoplearelikegarbage(rubbish)trucks.Theyrunaroundfullofgarbage,fulloffrustration,fullofanger,andfullofdisappointment.Astheirgarbagepilesup,theyneedaplacetodumpit.Andifyouletthem,they’lldumpitonyou.Whensomeonewantstodumponyou,don’ttakeitpersonally.Youjustsmile,wave,wishthemwell,andmoveon.You’llbehappywithwhatyoudid.
Istartedthinking,howoftendoIletGarbageTrucksrunrightoverme?
AndhowoftendoI taketheirgarbageandspreadittootherpeopleatwork,athome,oronthestreets?
Itwasthatday
Isaid,“I’mnotgoingtodoanymore.”
SuccessfulpeopledonotletGarbageTruckstakeovertheirday.Whataboutyou?
Ifyouletmoregarbagetruckspassyouby,you’llbehappier.Life’stooshorttowakeupinthemorningwithregrets.So,Lovethepeoplewhotreatyouright.Forgetabouttheoneswhodon’t.
41.Whathappenedonedaywhentheauthorwastakingataxi?
A.Thetaxialmosthitanothercar.
B.Thetaxidriverwasinjured.
C.Theauthorscoldedthedriveroftheothercar.
D.Theauthorlearnedalessonfromthedriverofthegarbagetruc
- 配套讲稿:
如PPT文件的首页显示word图标,表示该PPT已包含配套word讲稿。双击word图标可打开word文档。
- 特殊限制:
部分文档作品中含有的国旗、国徽等图片,仅作为作品整体效果示例展示,禁止商用。设计者仅对作品中独创性部分享有著作权。
- 关 键 词:
- 高考 英语 阅读 理解 考点 专题 复习 检测 15