人力资源Word格式文档下载.docx
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人力资源Word格式文档下载.docx
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lineauthority
b.lineauthority;
staffauthority
c.functionalcontrol;
authoritariancontrol
d.staffauthority;
specificauthority
2、The_____measurestherateatwhichemployeesleavethecompany.
a.turnovercosts
b.turnoverrate
c.timetofill
d.costperhire
3、The_____madeitunlawfultodiscriminateinpayonthebasisofsexwhenjobsinvolveequalwork,requireequivalentskills,effort,andresponsibility,andareperformedundersimilarworkingconditions.
a.TitleVII
b.EqualPayActof1963
c.ExecutiveOrder11246
d.AgeDiscriminationinEmploymentActof1967
4、HowmanymembersserveontheEqualEmploymentOpportunityCommission?
a.3
b.5
c.9
d.10
5、Gusisalwaysmakingsexualjokesatwork.Manyemployeesfindthejokesfunny,butShelley,Gus’sexecutiveassistant,isuncomfortablewiththejokes.Eventually,shedecidedtoquitratherthanendurethejokesanylonger.WhatformofsexualharassmentisShelleyavictimof?
a.quidproquo
b.hostileenvironmentcreatedbysupervisors
c.hostileenvironmentcreatedbyco-workers
d.hostileenvironmentcreatedbynonemployees
e.noneoftheabove;
Shelleyisnotavictimofsexualharassment
6、Theinformationresultingfromjobanalysisisusedforwriting_____.
a.jobdescriptions
b.workactivities
c.workaids
d.performancestandards
7、Informationregardingmatterssuchasphysicalworkingconditionsandworkscheduleisincludedintheinformationabout_____anHRspecialistmaycollectduringajobanalysis.
a.humanbehaviors
b.machines,tools,equipment,andworkaids
c.performancestandards
d.jobcontext
8、Whichtermreferstoawrittenstatementthatdescribestheactivitiesandresponsibilitiesofthejob?
a.jobspecification
b.jobanalysis
c.jobreport
d.jobdescription
9、Whoisinterviewedbymanagerscollectingjobanalysisdata?
a.individualemployees
b.groupsofemployeeswiththesamejob
c.supervisorswhoknowthejob
d.alloftheabove
10、Forwhichofthefollowingjobsisdirectobservationnotrecommendedtocollectdatausedinajobanalysis?
a.assembly-lineworker
b.accountingclerk
c.engineer
d.receptionist
11、Dejobbingcanbedescribedas_____.
a.assigningworkersadditionalworkatthesamelevel
b.redesigningjobstoincreaseopportunitiesforresponsibility
c.movingworkersfromonejobtoanother
d.encouragingemployeesnottolimitthemselvestowhat’sontheirjobdescriptions
12、JackworksataHiltonhotel.Someweeksheworksincateringbuthealsoworksinhousekeeping,andinreservationsperiodically.Thisisanexampleof_____.
a.jobenlargement
b.jobrotation
c.jobenrichment
d.dejobbing
13、Janemustdecidewhatpositionsthefirmshouldfillinthenextsixmonths.WhatactivityisJaneworkingon?
a.Recruitment
b.Selection
c.Personnelplanning
d.Interviewing
14、Supposeasalespersontraditionallygenerates$500,000insalesandthecompanywishestoincreasesalesby$4milliondollarsperyear.Usingratioanalysis,howmanynewsalespeoplearerequired?
a.4
c.7
d.8
15、A_____canbeusedtocalculatethenumberofapplicantsnecessarytoresultinhiringtherequirednumberofnewemployees.
a.trendanalysis
b.ratioanalysis
c.recruitingyieldpyramid
puterinformationsystem
16、Whichofthefollowingisadisadvantageofusingexternalsourcesofcandidatestofillvacantpositions?
a.knowledgeofcandidates’strengthsandweaknesses
b.potentialtoupsetorloseemployeeswhoaren’tpromoted
c.accurateviewofskillsets
d.highcommitmenttothecompany
17、PamlicoRiverProductionsisseekingatop-levelexecutivetoserveinitsfinancedivision.Qualifiedcandidatescanbedifficulttofindbecausethereismoredemandthansupply.PamlicoRiverProductionsshouldconsiderusinga(n)_____forrecruitment.
a.state-runemploymentagency
b.executiverecruiter
c.temporaryagency
d.internet-basedjobsite
18、Jackisbeingtestedonstaticstrength,dynamicstrength,bodycoordinationandstaminaduringtheselectionperiodatUPS.UPSisusing_____tests.
a.aptitude
b.personality
c.motorandphysicalabilities
d.achievement
19、Whichofthefollowingisadisadvantageofusingunstructuredinterviews?
a.consistencyacrosscandidates
b.reducedsubjectivity
c.lowerpotentialforbias
d.lackofabilitytopursuefollow-upquestionsastheydevelop
20、Supposeyouhavefiveemployeestorate.Youmakeachartofallpossiblepairsofemployeesforeachtraitbeingevaluated.Then,youindicatethebetteremployeeofthepairforeachpair.Finally,youaddupthenumberofpositivesforeachemployee.Inthiscase,youhaveusedthe_____methodofperformanceappraisal.
a.graphicrankingscale
b.constantsumrankingscale
c.alternationranking
d.pairedcomparison
21、Whichperformanceappraisaltechniqueliststraitsandarangeofperformance?
a.alternationranking
b.graphicratingscale
c.MBO
d.constantsumratingscale
22、Jasonisgenerallyconsideredunfriendlyatwork.Hissupervisorrateshimlowonthetrait“getsalongwellwithothers”butalsorateshimloweronothertraitsunrelatedtosocializationatwork.Jason’sperformanceappraisalmaybeunfairdueto_____.
a.impressionmanagement
b.bias
c.stereotyping
d.haloeffects
23、Whichappraisalmethodcombinesthebenefitsofnarratives,criticalincidents,andquantifiedscalesbyassigningscalepointswithspecificexamplesofgoodorpoorperformance?
a.behaviorallyanchoredratingscale
c.constantsumsratingscale
d.alternationranking
24、Jackisasalesmanagerandherecentlylearnedthathumanresourcemanagerswithsimilarresponsibilitiesandspansofcontrolearnmorethanhedoes.Jackisconcernedwiththe_____formofequity.
a.external
b.internal
c.distributive
25、Ifthecurrentratebeingpaidforajobfallsbelowthewageline,whatstepshouldbetaken?
a.apayfreezeshouldbeenactedforthatjob
b.apaydecreaseshouldbeassessed
c.apayraiseshouldbeprovided
d.nostepsarenecessary
Ⅲ.SimpleQuestions(Answerthefollowingthequestions.5×
4=20points)
1、listandexplainfiveexamplesofHRJobDuties.
2、Giveandexplainthreesolutionspreventemployeesfromengaginginhighlyrepetitiveandspecializedjobs.
3、listwaysofHiringfromWithin?
4、explaintheimportanceofperformanceappraisal.
Ⅳ.Casesanalysis(Readthefollowingmaterialscarefullyandanswerquestions,40pointsintotal)
CaseⅠ
AFewGoodCEOs
Therearefewmanagementissuesofgreaterimportancetocompanies,theirinvestors,ortheiremployeesthanwhowillleadacompanyinthefuture.TherecentblowupsunderscoretheimperativeforCEOsandtheirboardstotoabetterjobofpreparingforsuccession.Andasthegenerationofexecutiveswhosecareersbeganinthepostwaryearshitsretirementage,theissuewillplayoutinrecordnumbers:
ofthe500companiesintheStandardandPoor’sindex,17%haveCEOswhoare63orolder.AccordingtoBain&
Co.,that’supfromonly10%in1993.
Formanycompaniesit’satopofthemindconcern,GEChiarmanandCEOJackWelch,whoplanstoretirewhenheturns65,refusestopubliclydiscusshismuchwatchedsuccessionwithU.S.reporters,butherecentlytoldtheFrenchmagazineL’Expansionthattheissuehasbecome“anobsession”forhim.“It’snotmymindconstantly,”saidWelch.“FindingtherightpersoninthemostimportantthingthatIcandoforthecompany.”
AtGE,thereareroughlyhalfadozenseniorcandidatesforWelch’sjob.Butatthevastmajorityofcorporations,therearefarfewer,ifany,logicalinternalsuccessors.Justwhatwouldhappenatthesecompaniesremainsunknown,inpartbecausepassingthebatontoanewleaderisfraughtwithriskandemotion.Inthatareanow,GEisinarareposition.Itboastssuch“benchstrength”(alargenumberofmanagerswhoarepreparedtotaketheCEOjob)thatthecompanyhasbecomeafavoritepoachinggroundsforheadhunters.
AtothercompaniestheCEO’scontracthasbeenextendedpastoriginalretirementdatesbecausesofanuncertaintyaboutsuccession.Shareholdersneedactiveandinvolvedboardsattunedtotheleadershipneedsoftheircompanies.ThesuddendemiseordepartureofaCEOshouldnotbecomeamessymelodramaleavingacompanywithoutleadershipandinvestorswithoutreturns.
Questions
1、WhatapproacheswouldyousuggestforidentifyinganddevelopingmanagersforCEOpositions?
(10points)
2、Whatactionsshouldcompaniestaketoensurethatwomenmanagershaveaccesstodevelopmentopportunitiesneededtoreachupperlevelsofmanagement?
CaseⅡ
Roseisabright,popular,andwell-informedmechanicalengineerwhograduatedwithanengineeringdegreefromstateuniversityinJune2001.Duringthespringprecedinghergraduation,shewentoutonmanyjobinterwiews,mostofwhichshethoughwereconductedcourteouslyandreasonablyusefulingivingbothherandtheprospectiveemployeragoodimpressionofwhereeachofthemstoodonmattersofimportancetobothofthem.Itwas,therefore,withgreatanticipationthatshelookedforwardtoaninterviewwithonefirminwhichshemostwantedtowork,ApexEnivromental.ShehadalwayshadastronginterestincleaninguptheenviormentandfirmlybelievedthatthebestuseofhertrainingandskillslayinworkingforafirmApex,whereshethoughtshe
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