tqm全面质量管理Word格式文档下载.docx
- 文档编号:21628009
- 上传时间:2023-01-31
- 格式:DOCX
- 页数:6
- 大小:21.58KB
tqm全面质量管理Word格式文档下载.docx
《tqm全面质量管理Word格式文档下载.docx》由会员分享,可在线阅读,更多相关《tqm全面质量管理Word格式文档下载.docx(6页珍藏版)》请在冰豆网上搜索。
持续改善:
建立以PDCA回圈为基础的持续改善的管理体系
编辑本段中心思想
1。
高层管理的领导直接参与---全面品质管理,非要由高层管理直接领导不可。
通常需要由总经理亲自领导,由高层人员组成的小组来策划及推动。
传统意义的品质管理可通过授权给品质部门去进行,但全面品质管理则绝不能如此,必须由最高层的管理人员亲自统筹。
任何公司若不能做到此点,大概可以无须推行全面品质管理。
2。
全体员工上下一心、群策群力---这是很关键的一点。
要注意的是”上下一心”并非只是口号,而是必需条件。
这里说”上下一心”,至少包含了三方面的意思:
一是上下各级同事皆充分明了公司的目标、方向和策略;
二是他们充分认同及投入;
三是他们清清楚楚地知道公司能达致目标对他们会有什么好处,即是说,要能把公司的利益与各级员工的利益结合起来。
3。
具有竞争力的成本---这一点是全面品质管理的关键概念。
很多人有这样的一个错觉,以为推行全面品质管理,必是费用惊人,导致成本上升。
其实,绝大部分成功地推行了全面品质管理的企业,都是一方面为全面品质管理作了重大投资,提供更优质的产品或服务。
施乐机构是美国最瞩目的一个成功地推行了全面品质管理的公司,在推行过程中的首六年内,把生产成本降低了20%。
4。
提供高素质且不断改进之产品及服务---一方面要”高质素”,另方面要不断改进,尤其是后者,更是全面质量管理的焦点。
高质素的具体定义,当然要适应市场定位、顾客期望、竞争环境等因素来决定,但关键的一点,就是今天的高质素,并不代表明天仍是高质素,市场竞争的环境千变万化,若不能不断断改进,很快便会被人家追赶上来,或是被抛离得更远。
5。
在客户中建立优质及物有所值的良好声誉---若能做到上述四点,便很有机会达到这个境界。
顾客导向是全面品质管理的中心思想,推行全面品质管理的公司,都必须令全体员工深明此昧。
编辑本段工作程序
美国质量管理学家戴明提出了全面质量管理的基该方法和工作程序,他认为质量管理工作程序包括:
计划(计划)、实施(做)、检查(检查)、处理(行动)四个阶段周而复始运转,简称“PDCA循环”。
计划阶段包括四个步骤:
分析现状,找出质量问题;
分析质量问题,找出影响质量因素;
根据影响因素制定措施,提出改进计划,并预计计划效果;
实施阶段是根据预计目标和措施,有组织的执行和实现质量控制;
检查阶段是对计划执行情况进行检验,
Andfindthedeficiency;
theprocessingphaseincludestwosteps:
summingupthesuccessfulexperienceandfailurelesson,andstandardizedthesuccessfulexperience,andputforwardthepreventionmeasuresoffailure.Theunresolvedproblemsshouldbetransferredtothenextcycle,asthenexttargetinmind.ThecharacteristicsofPDCAcycleis:
accordingtotheorder,byorganizingforce,cycle,continuouscycle;
largeringring.Theenterprisequalitymanagementactivitiesisthebigring,variousdepartmentsanddepartmentsareindependentofthering;
thespiralofqualitymanagementisnottostayinplace,butconstantlysumupandimprove.
EdittheTQMbasicprinciplesofthisparagraph
Economicprinciple:
TQM'
sultimategoalistomeettheneedsofcustomersunderthepremiseofenterprisesshouldbeaddedvalueprincipleofcooperationtomaximizeTQMrequiresenterprisestomaintainclosecooperationofvariousdepartments,allstafftomaintaingoodcooperation,toensurethequalityoftheproductssoastoachievebettereconomicbenefit.Thesystemprinciple:
theenterpriseisasystemcomposedofmanyrelatedlinks,departmentsandelements.Therefore,TQMshouldbeanalyzedsystematicallyandsystematically,andmeasuresshouldbetakentosolvetheproblem
Editthebasiccontentofthisparagraph
Designprocessqualitymanagement
Thequalitymanagementofproductdesignprocessisthefirststepoftotalqualitymanagement,mainlyincludingmarketinvestigation,productdevelopment,productdesign,processpreparation,trialmanufactureandidentification.Themaincontentsare:
accordingtomarketresearch,designanddevelopproductqualityobjectives;
organization,saleanduseofscientificresearch,design,technology,manufacturing,qualitydepartmentsinvolvedindeterminingthesuitabledesignproposal;
ensurethequalityoftechnicaldocuments;
dothestandardizationexaminationwork;
supervisecompliancewiththedesignworktrialprogram.
Manufacturingprocessqualitycontrol
Themanufacturingprocessreferstotheprocessofdirectprocessingoftheproduct.Itisthefoundationofproductqualityformationandthebasiclinkofenterprisequalitymanagement.Thecontentofmanufacturingprocessqualitymanagementistoorganizequalityinspection,toorganizeandpromotecivilizedproduction,toanalyzethequalityoftheorganization,tocontrolthequalitytrends,tocontrolthequalityoftheorganizationalprocesses,andtoestablishthemanagementpoints.
Auxiliaryprocessqualitymanagement
Theauxiliaryprocessreferstotheprocessofprovidingvariousmaterialsandtechnicalconditionstoensurethenormaloperationofthemanufacturingprocess.Itincludesmaterialpurchasing,supply,powerproduction,equipmentmaintenance,toolmanufacture,warehousekeeping,transportationservice,etc..Themaincontentsare:
auxiliaryprocessmanagementimprovequalitymanagementinthesupplyofmaterialsprocurement,theprocurementofqualityassurance,strictinspectionandacceptanceofstoragematerials,qualityandquantity,toprovideallkindsofmaterialsneededforproduction;
organizetheequipmentmaintenancework,maintaingoodtechnicalstatusofequipment;
maketoolmanufactureandsupplyqualitymanagement.
Processqualitymanagement
Theuseprocessistheprocessoftestingtheactualqualityoftheproduct.Itisthecontinuationoftheinternalqualitymanagement,andalsothestartingpointandendpointoftheoverallqualitymanagement.Thebasictaskofusingprocessqualitymanagementistoimproveservicevolume(pre-salesandafter-salesservice),ensuretheactualuseofproducts,andconstantlyurgeenterprisestostudyandimproveproductquality.Itsmaincontentsareasfollows:
tocarryouttechnicalservices;
todealwiththequalityofexfactoryproducts;
toinvestigatetheeffectsofproductuseanduserrequirements.
Editthebasicrequirementsofthisparagraph
Thewholeprocessofproductqualityrequirements:
thefinalisenterpriseproduction,anditistheguaranteefrommarketresearch,design,manufacturingtosalesoftheentireprocessoftheimplementationofeffectivecontrolandimplementationoftheservice.Alltherequirementsoftheenterprisequalitymanagementfunctionsaredistributedinvariousmanagement,thevariousfunctionaldepartments,sotheTQMrequirementsofenterprisemanagement,thevariousfunctionaldepartmentsresponsibleforqualitymanagementresponsibility,theclassoftheDepartmentstaffinrequirements:
becausetheproductqualityisacomprehensivereflectionofenterprisesinallsectorsandsegmentsandvariousemployeesalltheworkquality,sotheTQMrequirementsfromtheenterprisetopleadership,downtotheclassmanagement,
Evenfront-lineoperatorsshouldbeconcernedaboutthequalityoftheirproductsandparticipateinvariousqualitymanagementactivities.Therequirementsofthemanagementmethod:
thefactorsthataffectthequalityofproductsistheoneofthefactors,bothfactorsoftechnologyandmanagementfactors,bothinternalfactorsandexternalfactors,differentkindsshouldthereforepromotetheTQMenterprise,thepersonandthetime,usingavarietyofCircumstancesaltercases..Managementtechniquesandmethodsforeffectivecontrol.Thesignificanceofimprovingthequalityofproducts:
***tospeeduptheproductionprocessimproveproductdesign*staffmoraleandenhanceawarenessofqualityimprovementofproductscustomerserviceservice***markettoimprovetheacceptabilityoftheloweroperatingcosts**qualityreduceoperatinglossesreducesitemaintenancecostreduceaccidents*range:
thebasicdifferenceofthebasicprincipleofcomprehensivequalitymanagementandtheotheristheconcept,itemphasizesthatinordertoachieverealeconomicbenefits,managementmuststartwiththequalityidentificationofcustomerrequirements,customersatisfactionhasproductsonhishands.Totalqualitymanagementistocoordinatetheactivitiesofpeople,machinesandinformationinordertoachievethisgoal.Themainareasofactivitycanbedescribedusingthefollowingschematicdiagram:
Editthisparagraphtotalqualitymanagementprinciple
1.inthephrase"
qualitycontrol"
(QualityControl),theword"
quality"
doesnothavethegeneralmeaningof"
best"
inabsolutesense.Qualityreferstotherequirementsthatarebestsuitedtoaparticularcustomer"
.Theserequirementsare:
theactualuseofA.products;
thesellingpriceofB.products.2.inthe"
isaphrase,theword"
control"
representsakindofmanagementmethod,includingfoursteps:
toestablishthequalitystandardofA.;
theimplementationofB.standards;
C.adoptedcorrectivemeasureswhenthedeviationfromthestandardD.toimprovethestandardplanarrangements.3.,thefactorsthataffectproductqualitycanbedividedintotwocategories:
A.technology,i.e.machine,materialandprocess;
B.person,operator,teamleaderandotherpersonnelofthecompany.Ofthesetwofactors,humanfactorsaremuchmoreimportant.4.totalqualitymanagementisanimportantmeansofprovidingexcellentproductdesign,processingmethods,andseriousproductmaintenanceservices,whicharealwaysneededbyqualityproducts.5.,thebasicprincipleofqualitymanagementappliestoanymanufacturingprocess,becauseofthedifferententerprises,industry,scale,theuseofthemethodisslightlydifferent,butthebasicprincipleisstillthesame.Thedifferencebetweenmethodscanbesummarizedasfollows:
inmassproduction,thefocusofqualitymanagementisonproducts,andtheemphasisisoncontrolprocessesinsinglepieceandsmallbatchproduction.6.qualitymanagementrunsthroughallstagesoftheindustrialprocess.Thefirstistosendproductstousers,andinstallandfieldmaintenanceservices.7.toeffectivelycontrolthefactorsthataffectthequalityoftheproduct,itmustbecontrolledatallmajorstagesofproductionorserviceprocess.Thesecontrolsarecalledqualitymanagement(Jobofqualitycontrol).Accordingtotheirnature,theycanbedividedintofourcategories:
A.,newdesigncontrol,B.materialcontrol,C.productcontrol,D.research.8.,establishingqualitysystemisoneofthemosteffectivemethodsandmeanstocarryoutqualitycontrolwork.9.qualitycostisameanstomeasureandoptimizetotalqualitymanagementactivities.10.intermsoforganization,overallqualitymanagementisthemanagementtoolusedtodelegateauthorityandresponsibilitytoachieveproductquality,w
- 配套讲稿:
如PPT文件的首页显示word图标,表示该PPT已包含配套word讲稿。双击word图标可打开word文档。
- 特殊限制:
部分文档作品中含有的国旗、国徽等图片,仅作为作品整体效果示例展示,禁止商用。设计者仅对作品中独创性部分享有著作权。
- 关 键 词:
- tqm 全面质量管理
![提示](https://static.bdocx.com/images/bang_tan.gif)