qspandro80Word格式.docx

qspandro80Word格式.docx

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4.1HOD（QA）ensuresconformancetorequirementsasperfinalinspectionquality

plansfrommasterlistML/QAD/10-3/01beforeclearingfordispatchto

customer.QualityPlanforgeneralandmaintenanceitemsisgivenatAnnexure-A

4.2HOD–QAClearsforstoringthroughfinishedproductcreditSlipFT/STR/7.5.5/12

4.3HOD-QAisauthorisedforreleaseofproducttothecustomer.

4.4HOD–QAensuresbatteriesaretestedforitsperformanceincasetheyarestored

formorethan6months.

PreparedBy

Reviewed&

ApprovedBy

REVISION

QSP–4.9

I/C（MNT）

WM

No

Sign

Date

IssueNo.01

16.08.2K

ChapterNo:

4.9.06

Sign

1

IssueDate:

16.08.2K

2

PAGE:

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4.2.5Theareashallbedesignatedforallfinishedproductsunderinspectiontoindicate

theinspectionstatusasperdocumentedprocedure.

4.2.6Thefinishedproductshallbeproperlystoredatdesignatedplaces.

5.0REFERENCE:

QSP:

8.3ControlofNon–ConformingProduct

QSP:

7.5ProductionandServiceProvision.

6.0RECORDSANDFORMATS

ML/QAD/7.5.2/01MasterListofQualityPlan.

ProductInspectionReportsandOtherformats.

FT/STR/7.5.5/12FinishedProductCreditNote.

ML/QAD/10/01MasterlistofOperatingWorkInstruction

8.3CONTROLOFNONCONFORMINGPRODUCT

1.0OBJECTIVE:

Toensurethatcomponentswhichdonotconfirmtospecifiedrequirementsare

identified,documentedevaluatedandsegregatedsothatsuchcomponentsarenot

inadvertentlyusedfurther.

2.0SCOPE:

Theprocedurecoversallmanufactured&

boughtoutcomponents/itemsusedinthe

factoryotherthandevelopmentalitems.

Allconcernedaspertable–1.

2.0PROCEDURE:

4.1Non-confirmingmaterials/subassembliesandproductsshallbereviewedand

disposedaspertable-1

4.2AllscrapmaterialsaredisposedthroughstoresIn-Chargeaftergettingauthorisation

fromHOD–QAthroughMaterialReturnNoteFT/STR/7.5.5/11.

4.3Thenon-confirmingmaterials/subassembliesandproductshallbereviewedinthe

ManagementReviewMeetings.

QSP–4.13

HOD（QA）

4.13

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4.4Amonthlyrejectionanalysisfortheinwardmaterial,processandfinalshallbecarriedoutasperMonthlyRejectionAnalysisandRootCauseFormatNo.FT/QAD/7.4.3/02.Theanalysisshallbecarriedoutincasetherejectionrateismorethan20%sincethecomponentssuchasMouldedcomponentsandlowcostitems.However,forthemaintenanceofthequalitytherejecteditemsaresegregatedandcorrectiveandpreventiveactionshallbetaken.

5.0REFERENCE:

ML/QAD/7.4.3/01MasterListofQualityPlan.

6.0RECORDSANDFORMATS

FT/QAD/8.3/01Non-ConfirmingMaterialReports.

FT/QAD/7.4.3/02MonthlyRejectionAnalysisandRootCauses.

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ANDROMEDAENERGYTECHNOLOGIES（P）LTD.

8.0MEASUREMENTANALYSIS&

IMPROVEMENT

8.2MEASUREMENT&

MONITORING

8.2.1CUSTOMERSATISFACTION

1.0OBJECTIVE:

Tomonitorinformationrelatingtocustomerperceptionasoneofthemeasurementsofthe

performanceofQMStomeetcustomerrequirements

Monitoringofinformationrelatingtocustomerperception

3.0RESPONIBILITY:

HODMarketing/HOD（D&

D）

4.0PROCEDURE

4.1Thesourcesofcustomerrelatedinformationshallbecollected.Theprocesstocollect,analyze

anddeploythecustomerrelatedinformationshallbeestablished..Customerrelatedinformationshallinclude

a）Feedbackonallaspectsofproducts

b）Customerrequirementsandcontractinformation

c）Marketneeds

d）Servicedeliverydata

e）Informationrelatingtocompetition

4.2Theprocessforrequesting,measuring&

monitoringfeedbackofcustomerperceptionshall

provideinformationonacontinualbasis/itshalladdressconformancetorequirementsmeeting

needsandexpectationofcustomersaswellasprice&

deliveryofproduct,.Customerinformation

collectedshallbeused

QSP–4.17

MR

4.17

4OF4

8.2.1CUSTOMERSATISFACTION

4.3Thecustomershallbegivenco-operationinordertoanticipatefutureneeds.Theprocessfor

implementingappropriatemarketingactivitiestoefficientlyobtainthe“VoiceoftheCustomershallbeplannedandestablished.

4.4ThefrequencyofgatheringandanalyzingdataforreviewandCA&

PAimprovementsshall

becarriedonceinthreemonths.

4.5ThedatacollectionandmeasurementsshallbedonethroughFT/MKT/8.2.1/.Thesources

ofinformationoncustomersatisfactioninclude:

a）CustomerComplaints

b）Directcommunicationwithcustomers

c）Questionnaireandsurveys

d）Focusgroups

e）Reportsfromconsumers/’consumerOrganisation/endusers

f）Reportsinvariousmediaand

g）SectorStudies

5.0CUSTOMERCOMPLAINTSHANDLING&

ANALYSIS

ShallbedealtwiththeQSP8.2.1.01

5.0REFERENCES:

1）QSP8.2..02-CustomerComplaintsHandlingAnalysis

2）QSF8.2.1.-CustomerSatisfactionsurveyReport

6.0RECORDSANDFORMATES:

8.2.2INTERNALAUDIT

Toensurethatthequalitysystemprocedureisadequate,effectiveandcomplywith

plannedarrangements.

2.0SCOPE:

Thisprocedurecoversverificationofallthequality/managementsystemactivitiesof

theorganizationandfollowupofcorrectiveactions.

ManagementRepresentative（MR）isresponsibleforoperationofthisprocedure.

4.0PROCEDURE:

4.1Internalqualityauditshallbecarriedoutbytrainedauditorsandtheyshallbe

independentofthosehavingdirectresponsibilityfortheactivitiesbeingaudited.

4.2AlltheauditsshallbepreplannedandscheduledasperFT/COM/8.2.2/01andshall

becarriedoutatleastonceintwomonthsduringfirstyearandonceinfour

monthsthereafter,withpriorintimationtotheauditorsandaudittee.

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8.2.2INTERNALAUDIT

4.3Theinformationtoauditors/auditteesshallcoverthefollowing:

i）AuditReferenceNumber.

ii）Natureofaudit.

iii）Scopeofauditi.e.areas/activitieswhichshallbeaudited.

iv）Dates&

timeofaudit.

4.4TheconcernedHOD/auditteeshallarrangetoprovidenecessaryinformationand

extendco-operationneededbytheauditor.

4.5Theauditorshallcollectevidencethroughinterviews.Examinationofdocuments,

observationofactivityandconditionsintherelevantareas.Allthenon–

conformanceduringtheinternalauditshallberecordedintheinternal

auditnon-conformityreportbytheauditorasperFT/COM/8.2.2/02

4.6Managementrepresentativeshallcompileallthereports,reviewandfollowup

withtheconcernedaudittee/departmentalheadsfortakingtimelycorrective

action.

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8.2MEASUREMENT