商务英语三级培训教材文档格式.docx
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商务英语三级培训教材文档格式.docx
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Hello。
XuYi.
Myname’s
Howdoyoudo?
Pleasedtomeetyou.
Pleasedtomeetyou,too.
3.Practice
1.2Sayingwhereyou’refrom
1.Dialogue
Goodmorning.Myname’sFangMingandI’mfromShanghai.
I’mWangQiang.Howdoyoudo,FangMing?
Pleasegothroughtotheloungeandhelpyourselftocoffee.
Hello.Idon’tthinkwe’vemet.Myname’sLiuXin
Hi.I’mZhouPei.Whereareyoufrom,LiuXin?
Guangzhou.IworkinShenzhen.Andyou?
IcamefromChangsha,Hunantobeexact.
◆Greeting
Howareyou?
Nicetoseeyou.
◆Respondingtogreetings
Fine,thanks.
Nottoobad,thankyou.
Nicetoseeyou,too.
Brown,American,NewYork.
JiangWen,China,Beijing.
David,Italy,Milan.
Robinson,Germany,Munich.
ZhouPeng,Shanxi,Xi’an.
WuLi,Shandong,Qingdao.
1.3Introducingotherpeople
Hello,WangQiang.Goodtoseeyou,again.Howarethings?
Justfine,fine.Andyou?
Oh,nottoobad.WangQiang,doyouknowMrLiu,ournewPersonnelmanager?
MrLiu,thisisWangQiang,He’sfromJiangxi.
C:
Pleasedtomeetyou,MrWang.
Please,callmeWangQiang.
AndI’mLiuMing.
Haveaseat,WangQiang.
Thankyou.
Howaboutsomecoffee?
WangQiang?
Yesplease.Creamandsugar,please.
◆Introducingotherpeople
Thisis
MrLiu.
I’dliketointroduce
Doyouknow
MsChen.
Haveyoumet
◆Givinginformationaboutotherpeople
She’sfromGermany.
HeworksinSingapore.
◆PeterintroducesMarytoTom.
◆WangMeiintroducesMrLiu(salesmanager)toZhengWei.
◆GuoJingintroducesMrGuo(herfather)toWangQiang.
2.Occupations
2.1Sayingwhatyoudo
Goodmorning.BYD.
Hello,thisisLiDongfromPilips.CouldIspeaktoMrWang,please?
IsthatWangJichengorWangBin?
I’mnotsure.Iwanttotalktosomeoneaboutinstallingequipment.
ThenyouneedtospeaktoMangBin.He’sanengineer.I’lltransferyourcall.
Idon’tthinkwe’vemet.I’mRichardLampl.
Nicetomeetyou.Myname’sZhangYue.
pleasetomeetyou,Mr.Zhang.
pleasecallmeXiaoZhang.
AndI’mRichard.Whatdoyoudo,XiaoZhang?
I’mincomputers.I’masoftwareengineer.
Really.whodoyouworkfor?
I’mwithABCsoftware.
Ah…Ineedsomeonewhocanadviseusaboutinstallingcomputers.
Well,givemeacallsometime.Look,here’smycard.
Thankyou.I’lldothat.
◆Askingsomeonewhatdoeshe(she)do.
Whatdoyoudo?
Whodoyouworkfor?
Whodoesheworkfor?
Whatdoeshedo?
◆Answering
I’ma…
Iworkin…Dept.
3.Practice
lawyersalesmanagersecretaryaccountant
executivetypistengineersupervisor
receptionistdoctoradministratorsalesclerk
2.2Telephoning
Hello,thisis4221212.
Hello,ThisisGaoJingfromBYDBATTERY.MayIspeaktoMrWang?
Justaminute,please.
C(WangJicheng):
Speaking.
Hello,MrWang.ThisisGaoJingfromBYDBATTERY.Icalledlastweekaboutthecomputersystemforouroffice.
Sorry,MissGao.ThisisWangJicheng.Ithinkyou’vegotthewrongextension.
Oh,couldyouputmethroughtoMrWangBin,please?
Justamoment.
D(WangBin):
WangBinspeaking.
Ah,Myname’sGaoJing.Icalledyoulastweek…
D:
Sorry,canyouspellthat,please?
G-A-O-J-I-N-G.GaoJingfromBYDBATTERY.Icalledlastweekaboutthecomputersystemforouroffice.
Ohyes,Iremember…
◆Askingsomeonetospellaword
Canyouspellthat,please?
Howdoyouspellthat?
◆Askingsomeonetorepeataword
Canyourepeatthat,please?
Canyousaythatagain,please?
3.Practice
3.Company
Describingacompany
Canyoutellmesomethingaboutyourcompany?
We’reinthefinancialservicesbusiness.Traveler’scheques,chargecards,bankingandthatkindofthing.I’msureyou’veheardofus…AmericanExpress.TheHeadOfficeisinNewYorkbutwehaveofficesallovertheworld.
Whodoyouworkfor?
Legend.
That’sacomputercompany,isn’tit?
Yes,that’sright.TheheadquarterisinBeijing,butIdon’tworkthere.IworkinXi’an.Wehavebranchesinover40cities.
◆Askingyourpartner’scompany
IsthatanAmericancompany?
Wherearetheheadquarters?
DoyouhavethebranchesinEurope?
◆Tellaboutyourcompany
IworkforGoldstarElectric.
It’saJapanesecompany.
ItsheadquartersareinBritish.
IthasbranchesinFranceandGermany.
◆Siemens,Munich.
◆Microsoft,Seattle.
◆Nokia,Finland.
◆Motorola,American.
◆TCL,Shenzhen.
◆DoubleStar,Qingdao.
3.2Talkingabouttypesofbusiness
WhatdoesCoca-Colamake?
Itmanufacturessoftdrinks.
DoseApplesellscomputers?
Yes,itdoes.
WhatservicesdoesMcDonald’soffer?
McDonald’sisincatering/thecateringbusiness.
◆Thirdpersonsingularandplural
makes
BYD/Itbatteries.
manufactures
make
NissanandFord/Theymotorvehicles.
manufacture
◆Questionsinthethirdperson
DoesCanonmakeprinters?
DoAvonandAmwymanufacturecosmetic?
Yes,theydo.(No,theydon’t)
WhatdoesSonymake?
WhatdoNissanandFordmanufacture?
◆ClubMed,travelandtourism.
◆Aiwa,electronics.
◆Pond’s,cosmetic.
◆Panasonic,electricalappliance.
4.Theplaceofwork
4.1Givingdirections
Oh,goodmorning.I’vegotanappointmentwithMissLiinthePersonneldepartment.
Ah,goodmorning.YoumustbeMrZhang.
Yes,that’sright.
MissLiaskedmetosendyouupwhenyouarrived.Personnelisonthefirstfloor.
Excuseme,I’mlookingforthePurchasingmanager’soffice.
B:
Oh,youmeanMrLiu?
A:
Yes.
Well,gouptothefourthfloor.Whenyoucomeoutofthelift,goleft.It’stheseconddoorontheleft.Attheendofthecorridor.
Excuseme,whereisMrTan’office?
IsthatMrTaninDevelopment?
Ithinkso.
Hisofficeisonthefourthfloor.Goupthestairsandturnleft.Attheendofthecorridor.
Upthestairsandleft.Thenrightattheendofthecorridor.
Yes,it’soppositethephotocopyingroom.Look,I’vegottogouptheremyself.I’llshowyouwhereitis.
◆Askingfordirections
Where’stheconferenceroom?
Excuseme,
I’mlookingforthe…
◆Givingdirections
Gouptothesecondfloorright.
Comeoutoftheliftandturn
Godownthestairsleft.
right.
Thecanteenistheseconddooronthe
left.
opposite
It’sthephotocopyingroom.
nextto
◆
4.2Takingamessage
BYD,goodmorning.
Goodmorning.ThisisShangChunjingofPilipls.CouldyouputmethroughtoMrWang,please?
I’mafraidhe’snotintoday.He’satthewarehouse.CanItakeamessage?
Yes,please.Couldyouaskhimtocallmeback?
Ofcourse.Who’scallingplease?
MynameisShangChunjingandmynumberis8888888.
Oh,canyouspellthat,please?
Yes,that’sS-H-A-N-G-C-H-U-N-J-I-N-G.
S-H-A-N-G-C-H-U-N-J-I-N-G.
Andmynumberis8888888.
8888888.Right,that’sMissChangofPilipls.
No,MissShangofPilipls.
Sorry.I’llaskMrWangtocallyouback.
Thankyouverymuch.
You’rewelcome.
Hello,MarketingDept.
Hello,couldIspeaktoMrDeng,please?
I’mafraidhe’sbusyatthemoment.He’sinameetingwithaclient.CouldItakeamessage?
Yes,please.Couldhecallmewhenhe’sfree?
Certainly.CouldIhaveyournameandnumber?
Ofcourse.MynameisGuanYing,andmynumberis8753222.
That’sMissGuanon8753222.Fine,I’llpassyourmessageontohim.
Thankyouforyourcalling.
◆Askingtospeaktosomeone
CouldyouputmethroughtoMrDeng,please?
CouldIspeaktoMrDeng,please?
◆Sayingsomeoneisnotthereorisbusy
afraidshe’snothereatthemoment.
I’mCanItakeamessage?
sorryhe’sbusyatthemoment.
◆Sayingyouwantsomeonetocallyouback
her
Canyouasktocallmeback?
him
5.Day-to-daywork
5.1Talkingaboutyourwork
Howareyou,FangYing?
Notbad.Thanks.Andyou?
Fine.Haveyoubeengettingonwellwithyourwork?
Whatdoesyourdailyroutineslikeatnewcompany?
Well,Istartworkat8:
30a.m.andfinishat5:
00p.m.,Lunchhourbeginsat12:
00andfinishesat1:
00p.m..
DoyouworkonSaturdays?
OfficesarenormallyclosedonlyonSundays.
◆Askyourpartnersquestions:
Whattimedoyoustartwork?
Whendoyoufinishwork?
When’sthelunchbreak?
Doyouhaveotherbreaks?
Whendoyoutakeyourholiday?
◆Tellyourpartner’sworkingtimes.
Westartworkat9:
00a.m.andfinishat5:
Officehoursareusuallyfrom9:
00a.m.to5:
00p.m.
Lunchtimebeginsat1:
00p.m.andlastsonehour.
Lunchtimebeginsat12:
00andfinishat1:
Lunchtimearenormallyfro
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