高级商务英语口语讲义1Word格式.docx

高级商务英语口语讲义1Word格式.docx

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Lesson5ContractEnglish

♦MainCharacteristicsofAContract

♦ElementsofaContract

♦CommonlyusedLegalTerms

♦TipsonContractLingo

Lesson6NegotiationEnglish

♦WhatYouShouldKnowBeforeNegotiating

♦NegotiationTactics

♦NegotiationLanguageFocuses

Lesson7BusinessReporting

♦ResearchToolsandinformationSourcesForEarnings，PerformancesandSECFiling

♦GeneralTheoryofThe“DoubleEntryAccounting”System

♦TheContentsandTheEquationofABalanceSheet

Lesson8BusinessNewsReading

♦FeaturesandStylesofWritinginWesternBusinessJournalism

♦WhatisitinanEarningReport？

♦IdiomaticUsagesandSetPhrasesOftenUsedtoDescribeandPredictingEconomicDevelopment

Lesson9InterviewEnglish

✧TheABCsofJobInterviewsInNorthAmerica

✧Commonquestionsguidelinestoproperanswers

✧“Tellmesomethingaboutyourself”–Thetone-settingquestion

✧NonverbalPitfallstoWatchFor

LessonOne

FormalVerbalCommunicationinBusinessI

正式商业交流

（1）–研讨会

PartIObjectives

✧ProceduresofSeminarsLeadingandCommonlyUsedSentenceStructures

研讨会各个程序及常用句型

✧QuestioningTechniques

提问技巧

✧ALeaderandAGoodListener,AttheSameTime

做好的听众，做好的领导者

✧GivingCriticism

提出批评观点的技巧

PartIITheHow-Tos

LeadingSeminars/QuestioningTechniques

✧Generalproceduresofaseminar/lecture

1）Self-introduction

2）IntroductionofTopic

3）Describingsequencesandtiming

4）Highlightinginformation

5）Involvingtheaudience

6）Givinginstructions

7）Checkingunderstanding

8）Askingquestions

9）Clarifyingquestions

10）Evadingquestions

11）Invitingcomments

12）Interrupting

13）Transitions

14）Reformulations

15）Closing

✧LanguageReference

Self-introduction自我介绍

Goodmorning,I'

m----andI'

vebeeninvitedtogivethistalk/presentation/lecturebecause---

Ihavedoneresearchin/Ihaveaspecialinterestin/myexperienceisin

IntroductionofTopic话题介绍

Inmypresentation/talk/lecturetodayIshallbedealingwith---

Thesubjectofmy----todayis----

WhatI'

dliketodotodayisintroduce/suggest/analyse/describe/explain

Mytopic/subjecttodayis---

Ishallbedealingwith2/3/4….mainareas/topics/subjectstoday

DescribingSequencesandTiming程序介绍与时间安排

FirstIwantto/spendafewminutesoutlining---/remindyouofthebackgroundto/summarisethe----/explain---/present---

NextIshall---/afterthatIwilltaketheopportunityofdescribing---/

Thenwe'

lllookat---

FinallyIwantto---

HighlightingInformation重点介绍

（Rhetoricalquestions）

So,whatdoesthatmean?

/Howcanweinterpretthis?

/What'

stheexplanationforthis?

/Whataretheimplicationsofthesefindings?

（Changeoffocus）

Whatthattellsusis/WhatI'

msuggestingis/Whatisclearisthat

（Introducingauxiliaryverb）

Soclearlywedoneedto--/Obviouslytheydidunderstandthat---/Ofcourseyoudowantoknowwhy---

InvolvingtheAudience听者的参与

Let'

shaveashowofhands,howmanyofyouagreewith----

I'

msureweallknowwhatit'

sliketo---

Letmeaskyouspendacoupleofsecondsthinkingabout---

Well,whatwouldyoudo,Iwonder---

Justlookaroundtheroomandtakeanoteof/howmanymenarewearingatie---/howmanypeoplearewearingjeans---/theaverageageoftheparticipants

GivingInstructions给予指示

Forthisexercise,wearegoingtoworkinpairs:

groupsof3/4/5

Makeanoteofthesewords/figures

Readtheparagraphonpage---

PleasenotethatIshallbetimingtheexerciseandyouhaveexactly7minutes

Nowcompletethequestionnaireandputyournameinthetopleft-handcorner

CheckingUnderstanding随时观察听者反映

Iseveryonewithmesofar?

Arethereanyquestionsatthisstage?

Wouldanyonelikemetorunthroughthatagain?

Ifyouhaveanyproblemswiththedetail,don'

tworrybecausealltheinformationisinyourhandout

AskingQuestions询问问题

Directquestions/open-ended:

What/why/how/where/when

Closedquestions:

Doyou/didyou

Delicatequestions:

Iwaswonderingif/couldIaskyou/wouldyoumindtellingme/ifit'

snotindiscreetI'

dliketoknow/mightIask/mayIask

ClarifyingQuestions澄清问题

Soyouwanttoknowabout---/isitthefiguresthatworryyou/whenyousay---doyoumean---/IfI'

veunderstoodthequestionyouwanttoknowabout---

EvadingQuestions回避问题

That'

snotreallymyfield---/that'

sabitoutsidethescopeoftoday'

stopic/Ihaven'

tgotthepreciseinformationwithmetoday/that'

snotreallyformetosay/I'

dneednoticeofthatquestiontoansweryouinfull/thisisnotreallytheplacetodiscussthatmatter/perhapsthat'

saquestionforanothermeeting

InvitingComments鼓励并听取意见

Hasanyonegotanyquestionsatthispoint?

Wouldanyoneliketocommentonthat?

Doesanyonedisagreewithmylastpoint?

Cananyoneconfirmmyexperience?

IfnobodyhasanyquestionsthenI'

llmoveon

Interrupting中断

dliketodiscussitfurther,butIthinkit'

stimetomoveon

CouldIjuststopyouthere---

IfImightjustadd----

msurewe'

dallagree,butperhapsweshouldgetbacktothemainpoint

Transitions过渡

Ifwecouldnowturnto---/mynextpointis---/whatIwanttodonextis---/let'

smoveonto---/thatcompletesmyanalysisof---/so,nowwearegoingto----

Reformulations总结

IfImightjustgooverthatagain---/so,insummary---/justtoremindyouofthekeyfacts/themainpoints/theadvantagesof---/mymainargumentswere---

Closing结束

Thankyouforlisteningtometoday

Ihopeyouhavefoundmypresentationuseful

Thankyouforyourattention

✧QuestioningTechniques 

提问技巧

Reasonsforaskingquestions:

Toobtaininformation

Tofindouttheopinionsofotherpeople

Toaskotherpeopletocontributeideas

Tofindoutthereasonsbehindevents

Toseekconfirmation

Thestatusofthequestioner

Thequestionermayhaveanofficialneedtoaskquestions-work-role,legalpower,etc.,orthequestionermayhaveanentirelypersonalcuriositytosatisfy.Iftheroleisofficial,thequestionerneedstochoosethequestioningstylewithcareinordertoproducetherequiredresults.Questioningcanbequiteathreateningactivityinsomecircumstances.Forexample,ifthequestionerwantsinformation,thenthepersonwhohasthatinformationmayfeelthats/heisbeingaskedtogiveupsomethingthatrepresentsanadvantage.Ifthequestionerismerelycuriousinasocialsetting,thentheimportantpointisthelevelofdelicacyofthequestion.Inmostcultures,verypersonaldetailssuchashowmuchmoneyweearnistooprivatetoformthesubjectofquestionsbyothers.

Choicesofquestionstyle

Closedv.open

Closedquestionspermitonly'

yes'

/'

no'

answers.Theymaythereforebemorethreateningthanopenquestionsbecausetheyleavenoroomforexpansionorexplanation.Thequestionerneedstodecideifitwouldbemoretactfultoask:

Haveyoufinishedthatreportyet?

Or

Howareyougettingonwiththatreport?

Thefirstquestionimpliesthatthereportisnowdue;

thesecondmerelyasksforaprogressstatement.Theopenquestionallowstherespondenttoelaborateanddoesnothaveovertonesofauthority.

Wh-typequestions

Questionsstartingwithquestionwords:

what,when,why,who,how,areopenquestionsbuttheyarealsoverydirect.Toomanyquestionslikethishavetheflavourofaninterrogationandmaymakethepersonbeingquestionedfeeluncomfortable.Itmaybenecessarytoprefacethequestionswithphrasesthatshowthequestionerisawareoftheintrusivenessofthequestion:

MayIaskyou…

Couldyoutellme…

Wouldyoumindtellingme…

IwonderifIcouldaskyou….

Iwouldbeinterestedinknowing…

Ifit'

snotindiscreet,mayIask….

Iknowit'

snotreallymybusiness,but….

Facilitativestylesofaskingquestions

Iftheintentionofthequestionerisreallytoprompttheinterlocutor谈话者indisclosinginformationfreely,thenquestiontechniquesmaynotbeappropriateatall.Insteaditmightbebettertoechoandtoreformulateinordertogivetheinterlocutortheopportunitytoexpand.

Illustrativedialogue

A.Well,Iliveinaflatinaratherpoorpartoftown.

B.Poorpartoftown…?

A.Yes,it'

squitedirtyandthestreetsarebadlylit.That'

swhyIdon'

tlikegoingoutaloneatnight.

B.Soyou'

refrightenedtogooutalone?

A.Well,yesbecausewehearofattacksandmuggings.That'

swhyIwanttoleave.

Inthisdialogue,speakerBdoesn'

ttrytotaketheinitiative,butmerelyechoesandreformulatestopromptspeakerAtosaywhatworriesher.

PartIIILet’sTalkBusiness

LEADINGTHROUGHCHANGE:

Listeningasaleader

Often,whenwethinkofcommunication,wethinkofspeaking,presenting,writing--deliveringamessageinsomeway.Butaneffectivecommunicatorisalsoadeptatreceivingmessages.Youwon'

tbudgepeopletowardagoaliftheydon'

tfeelthatthey'

vehadinput,thatthey'

vebeenheardandunderstood,andthatthevisionthey'

reworkingtowardisalsotheirownvision.Listeningtoyourfollowersistheonlywayyoucanmakethishappen.

Tobeagoodleader,HEAROUT