User centered design exampleWord文档格式.docx
- 文档编号:21088559
- 上传时间:2023-01-27
- 格式:DOCX
- 页数:12
- 大小:142.77KB
User centered design exampleWord文档格式.docx
《User centered design exampleWord文档格式.docx》由会员分享,可在线阅读,更多相关《User centered design exampleWord文档格式.docx(12页珍藏版)》请在冰豆网上搜索。
⏹howpeopledotheirpizzaorderingnow
⏹howtheywouldliketodoitonline
⏹whatfeatureswouldmakesensewhen
⏹mustalsotakeintoaccounttheneedsofthepizzaparlorownersandworkers.
☐Thisistheneedsassessment.
☐Techniques:
⏹Observation
⏹Interview
⏹Studyexistingsuccessfuldesigns
☐Observation
⏹Visitoneormorepizzaparlors.Observehowpeopleachievetheirpizzaorderinggoals.
⏹Observewhatthecounter(柜台)peopleneedtodo.Optionally:
interviewthesepeople
☐Interview
⏹Preparealistofquestionsabouthowpeopledotheirpizzaorderingandwhattheywouldlikeinanautomatedorderingsystem.
⏹Interviewatleastthreepeopleaboutwhattheywouldlikeinanautomatedorderingsystemandhowtheywouldlikeittowork.
☐Trytoidentifypeoplewithdifferentneedsandpreferences,withrespecttotheirattitudesaboutusingonlineorderingsystems.
⏹Askthemwhat,ifanything,mustbeinthesysteminorderforthemtopreferitoveraphoneorderingsystemoranin-personorderingsystem.
(E.g.,nobusysignals,cheaperprices,comparisonshopping,fasterservice,orwouldtheypreferanythingovercurrentmethods.)
⏹Golookatatleastoneexistingon-linefoodorderingwebsiteandseehowtheyhandlethesetasks.
⏹Considerexistingdesigns
⏹Lookatleastoneexistingon-linefoodorderingwebsiteandseehowtheyhandlethesetasks.
⏹Procedure
⏹Answertheneedsassessmentquestions
⏹Trytounderstandthebasictasksthatarecurrentlysupportedwithinpizzaparlorsandviaphoneorders
⏹Makeatableshowing
⏹usertypes
⏹tasks
⏹(guessesabout)relativefrequenciesoftasks
⏹Decidewhichofthenewtaskscustomersmayperformusingthenewinterface.
⏹Makenoteofwhichideasyoudecidedtodropbasedonyourinterviews.
NeedsAssessmentQuestions
☐Whoisgoingtousethesystem?
☐Whattasksdotheynowperform?
☐Whattasksaredesired?
☐Howarethetaskslearned?
☐Wherearethetasksperformed?
☐Whatistherelationshipbetweentheuserandthedata?
☐Whatothertoolsdoestheuserhave?
☐Howdouserscommunicatewitheachother?
☐Howoftenarethetasksperformed?
☐Whatarethe(time)constraintsonthetask?
☐Whathappenswhenthingsgowrong?
TaskAnalysis
☐Characterizewhathappenswhenusersperformtypicaltasks
☐Tools:
⏹tableofusercommunitiesvs.tasks
☐WhoxWhat
⏹tableoftasksequences
⏹flowchartortransitiondiagram
⏹videotapedepictingscenario
MakeaTable:
WhobyWhat(adaptedfromShneiderman98)
HowOftenDoUsersPerformtheTasks?
☐Frequentusersremembermoredetails
☐Infrequentusersmayneedmoreprompting
☐Whichfunctionisperformed
⏹mostfrequently?
⏹bywhichusers?
⏹optimizesystemfortasksthatwillimproveperceptionofitsperformance
AugmentTablewithPercentages(Whatpercentageoftheisthistaskdonebythisperson)
(Numbersareonlysuggestive,adaptedfromShneiderman98)
☐Scenarios
⏹Createthreescenariosthatwillexercisethesetasksintheproposedinterface
⏹Createadescriptioninwhichyououtline
☐Aperson’sbackground
☐Theirgoal(s)
☐Howtheyachievethesegoalsusingthestepsinthesystem
⏹Note:
thiswillchangeabitwhenweusepersonas
☐Sketchaninitialdesign
⏹Explainhowthepizzaorderingsystemwillwork.
☐Eitheratextualdescriptionoraflowchart(orboth)showingthesequencesofstepsthatwillbeallowedinthesystem.
☐Provideroughsketchesshowingatleastthreeoftheimportantscreens.
⏹Walkthroughatleastoneofthescenariosyoudevelopedandshowhowitcanbehandledbytheinterface.
OnlinePizzaOrderingExample
☐ByMasakoSho
☐Overview
⏹Basedonthetaskanalysisofpizzaorderingandthestudyofexistingfoodorderingwebsites,itisfoundthatuserspreferquickandeasyaccess,aswellasadditionalonlinefeatureswhenorderingpizza.
⏹Thenewonlinepizzaorderingsystemsupportsuserregistration,ordermodification,onlinehelp,andfeaturessuchasapreviewimageandcaloriecalculation.
☐Interviewedthreepeople
☐EachhasdifferentpizzaorderingandWebexperience.
A.Orderpizzaoftenbyphone.UsetheWebmainlyatwork.
B.Orderpizzasometimesbyphone.UsetheWebmainlyfromhome.
C.Neverorderpizzabyphone.UsetheWebbothatworkandhome.
☐Interviewquestions:
1.Doyouprefertochoosetoppingsandotheroptionsforyourpizzabyyourself?
Or,doyouprefertoselectonefromtherestaurant'
sspecialcombinations?
2.HowlongdoyouexpecttospendontheInternetinordertoplaceanonlineorder?
3.Doyouwanttoreceiveconfirmationofyourorder?
Ifso,inwhatway–viaawebpage,e-mailmessageorphonecall-?
4.Doyouexpectthepricetobecheaperforanonlineorderthanforaphoneorder?
5.Whatiftheonlineordersystemdoesnotrespondtoyourordersubmission?
Willyoutrythesameorderagain,callthepizzaplace,orforgetaboutthepizza?
6.Whatfeatureswouldyouliketofindinanonlineorderingsystem?
Forexample,apreviewimageofyourpizza,totalcaloriecalculationforyourorder,thetoptenpizzaordersoftheweek…?
☐Summaryofresults:
1.Prefertochoosetoppings(A)(B)(C)
2.Shouldnottakemorethanfiveminutes.Iamhungry(A).Savetimebyregistration(B)(C).
3.Confirmationonthewebimmediatelyafterthesubmissionoforder(A)(C).Additionalconfirmationbyphone(B).
4.Justalittlebitcheaper(A).Doesn'
tmatter.Whatmattersisthetaste(C).
5.Tryagainiftheorderingprocesswon'
ttaketime.Orderbyphoneifittakestoolong(A).Wanttogetafreepizzaifpizzaisnotdelivered(A).Giveuptousetheonlinesystemandmakeaphonecall(B).
6.Nicetohaveapreviewimage(A)(C).AttractiveifthecaloriechartoftheordershowspizzaisnotactuallyhighincaloriesasIthought(A).
c
Antherexample
- 配套讲稿:
如PPT文件的首页显示word图标,表示该PPT已包含配套word讲稿。双击word图标可打开word文档。
- 特殊限制:
部分文档作品中含有的国旗、国徽等图片,仅作为作品整体效果示例展示,禁止商用。设计者仅对作品中独创性部分享有著作权。
- 关 键 词:
- User centered design example