湖南电大商务交际英语1试题Word格式.docx
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湖南电大商务交际英语1试题Word格式.docx
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I.MULTIPLECHOICES(10points,1pointeach)
Choosetheletterindicatingthebestchoicetocompleteeachsentenceoranswereachquestion.
1.Whichofthefollowingstatementsbestdefinescommunication?
A.Theprocessofsendingmessages.
B.Theprocessofreceivingmessages.
C.Theprocessofsendingandinterpretingmessages.
2.Whichofthefollowingisnotthepurposeofcommunication?
A.Toestablishgoodwill.
B.Torefuseinvitation.
C.Toshareinformation.
3.Whenyouwanttoaskyoursupervisorforadayoff,youshouldusethemediumof______.
A.reading
B.listening
C.Speaking
4.Thesenderofthemessageshould______.
A.analyzeandunderstandthereceiver
B.ignoretheenvironmentalfactors
C.readingandlisteningeffectively
5.Ameetingbetweentwosalesrepresentativesofthesamedepartmentis______communication.
A.external
B.internal
C.lateral
6.Theinternalbarrierstocommunicationare______.
A.personality
B.socialstructure
C.environment
7.Amultinationalcompanyconductsbusinessintwoormore______.
A.companies
B.nations
C.factories
8.The“OK”signmeans______inFrance.
A.“worthless”
B.“allrignt”
C.“acceptable”
9.Youcanlearnaboutculturaldifferencesby______.
A.readingbooks
B.travelingabroad
C.bothAandB
10.Astereotypeisnotenoughforyoutounderstand______.
A.onecountryB.onegroup
C.onerperson
II.TRUE/FALSE(10points,1pointeach)
WriteaTinthespaceprovidedifthestatementistrue.WriteanFinthespaceifthestatementisfalse.Yourjudgmentshouldbebasedonyourunderstandingofthecoursebook.
()11.WhenacompanyputitswebpageontheInternet,itintendstoshareinformationwithothers.
()12.Thesenderisresponsibleforreadingandlisteningeffectively.
()13.Asmileisuniversalandmeansthesameinanyculture.
()14.Understandingpeopleinstereotypeishelpfultoeffectivecommunication.
()15.Inadirectorder,themainideashouldbeplacedfirst.
()16.Memosarelessexpensive,time-consumingandcomplexthanconferencecallsormeetings.
()17.Inplanninganagenda,donotconsidernewbusinessatthistime.
()18.Allgoodwilllettersrequiresupportinginformation.
()19.Afriendshiplettermayormaynotneedsupportinginformation.
()20.Anappendixandaletteroftransmittalaretwosupplementarypartsofaformalreport.
III.READINGCOMPREHENSION(20ponits,2pointseach)
Readthefollowingtwopassagesandanswerthequestions.
PassageOne
AhighlysuccessfulGermanautomotivecompanyrecentlymergedwithaU.S.carmaker.MembersoftheGermanteammetwithAmericanstaffmembersinDetroit.
AnitaBoazhadbeenemployedattheDetroitsiteforsevenyears,movingfromadministrativeassistanttomanager.Asaresultofthemerger,Anita’snewsupervisorwouldbeanewlyrelocatedGermanmanager,HansDertmann.ShewasverycomfortableintherelaxedatmosphereoftheAmericanofficebutwasalittlenervousaboutmeetingtheGermanvisitors.SheworriedthattheirEnglishwouldn’tbegoodenoughforhertounderstandeasily.
Anita’sfirstmeetingwithMr.DortmannwassetforaFriday—casualdayattheDetroitoffice.Anitachosesomeniceslackstowear,insteadofjeans.Trafficwasunusuallyheavy;
Anitawasafewminuteslateforthemeeting.Thedoorwasclosed.Sheknockedonceandwentin.TheGermans,alldressedinconservativebusinesssuits,weresittingataconferencetable.AnitareachedoutherhandtoDortmannandsaidwithasmile,“Goodmorning,Hans.It’sgoodtomeetyou!
I’mAnitaBoaz.”Dortmannrosehesitantly,thenrespondedwithabriefgreetingandsatdown.Anitawasbaffledbyhischillyreaction.Thenshedecidedmaybehewasn'
tusedtoworkingwithwomenatthemanagementlevel.
Afewweekslater,thecompanyofferedsomesessionsonculturalorientation.AnitalearnedthefollowingaboutGermanbusinesspeople:
theyhaveahighregardforauthorityandstructure;
theygreeteachotherformally;
theyenjoyworkingwithdataandotherconcrete“evidence”;
theytendtoseparatebusinessandpleasure.
Overtime,AnitaandhercolleaguesinDetroitdevelopafriendlierrelationshipwiththeGermans.Butfirsttheyhadtoestablishrespectforoneanother.
21.Thisstoryhappenedin________.
A.ChinaB.AmericaC.Germany
22.Anitaworriedthathernewsupervisor_________.
A.wouldn’tspeakfluentEnglishB.wouldchangetherelaxedatmosphere
C.wouldcriticizeherwearing
23.HowdidDortmannreactwhenAnitagreetedtohimwithenthusiasm?
A.Hetalkedtoherfriendly.B.Hewasangrywithher.
C.Hegreetedherbriefly.
24.AnitalearnedthefollowingaboutGermanbusinesspeopleEXCEPT________.
A.theygreeteachotherformallyB.theyseldomconsiderauthority
C.theyoftenseparatebusinessandpleasure
25.Thestoryismainlyabout
A.customsofAmericanbusinessesB.problemsinpersonaldevelopment
C.culturaldiversityinworkplace
PassageTwo
Eachyear,about8.5millionpeopleintheUKhavetocompleteataxreturn(纳税申报单).Thisincludesallself-employedpeopleandsomeothers.Taxpayersshouldbeverycarefulwhentheyfillitin,becauseiftheymakeanymistakes,theymightreceiveaheavyfine(罚金).TheInlandRevenueistakingatoughlineagainstpeoplecompletingthemwrongly,sobecareful.
Onaverage,thetaxofficetellsus,about30%ofalltaxreturnsincludesomesortoferror.ConsequentlytheysendoutalmostamillionpenaltynoticestoBritishtaxpayers.
Thisisnottheonlyproblem.Ifyousendinyourreturnlate,youmakeanothermistake.Thisalsoresultsinaheavyfine.Thistime,thefineisalmostasmuchasthetaxbillitself.Asaresult,theInlandRevenuereceivesanincredible£
50millioninfines.
Thetaxreturnmustbereturnedby31January.That’sthedeadline.However,thebiggestmistakeyoucanmakeisnottosendtheformbackatall.ThismakestheInlandRevenuevery,veryunhappy.
26.Whatisthepassagemainlyabout?
A.Ittalksaboutmistakesmadeonthetaxreturnandthepenalties.
B.Itteacheshowtofillinandwhentoreturnthetaxreturn.
C.ItintroducesthehistoryofthetaxreturnintheUK.
27.Accordingtothepassage,whichofthefollowingstatementsisNOTtrue?
A.About8.5millionpeopleintheUK,includingself-employedpeople,havetocompleteataxreturn.
B.Iftaxpayersmakeanymistakeswhentheycompletethetaxreturn,theymighthavetopayalargesumofpenaltyforthemistakes.
C.TheInlandRevenue,whichisresponsibleforcollectingtaxreturns,doesn’ttakethesemistakesasaseriousproblem.
28.Whatdoesthe30%ofalltaxreturnswitherrorsresultin?
A.Amillionpenaltynotices.B.Amillionoralwarnings.
C.Amillionpoundsinfines.
29.Whenistheamountofthefinemostlyequaltothatofthetaxbill?
A.Whenyouwritedownawrongnumberinyourtaxreturn.
B.Whenyousendinyourreturnafter31January.
C.Whenyouloseyourtaxreturn.
30.Whatisthemostseriousmistakementionedinthispassage?
A.Makingmistakesinyoutaxreturn.B.Sendinginyourtaxreturnlate.
C.Failingtosendyourtaxreturnback.
IV.TRANSLATION(20points,5pointseach)
TranslatethefollowingpassagesintoChinese.
31.Feedbackistheresponseofareceivertoamessage.Feedbackmaybenonverbal(asmile,afrown,apause,etc.)oritmaybeverbal(atelephonecalloraletter).Anyresponse—evennoresponse—isfeedback.
32.Communicationskillsareespeciallyimportantwhenyoucommunicatewithpeopleofdiversebackgrounds.Inadditiontojustwritingorspeakingeffectively,youneedtoaddelementsofsensitivity,understandingandtoleranceinyourcommunication.
33.Courteouswordsarepositive,considerate,andbias-free.Courteousbusinesscommunicationsaddressreceiversbytheirpropertitles,capturethereceivers’attention,andencourageapositiveresponse.
34.Everthoughmemosande-mailsarethemostfrequentlyusedformofwrittenbusinesscommunication,peoplesometimesabusethem.Abuseoccurswhenthesemessagesare
(1)writtentoofrequently,
(2)writtentogainattention,(3)writtenbyacommittee,and(4)rewrittenforeachlevelofmanagement.
V.WRITING(40points,35.10points,36.10points,37.20points)
35.Accordingtothegivenfacts,formatabusinessenvelope.
Thesender:
MrRogerWizard,ManagerAssistant,WirelessCommunicationCo.Ltd.
54OxfordStreet,London,OS56LD,U.K.
Thereceiver:
ProfessorTianyiZhang,DirectorofComputerDepartment,HunanOpenUniversity
66LotusRoad,Changsha,Hunan,41004,China
36.Writeamemointraditionalformataccordingtothefollowingsituation.
Assumethatyou,CuidoNovello,areheadofthelayawaydepartmentinalargeretailstore,Healy’sEmporium.Writeamemotoallmembersofyourdepartment.ExplainthatmanagementhasdecidedthatemployeescannottakeannualvacationsduringNovemberandDecemberbecauseoftheholidayseason.Usetheindirectorderandpositivelanguagetowritethismemo.Youmaydecidethedateandsubject.
37.Writealetteraccordingtothesituationbelow.
OnDecember29,2010,you,TamaraHindleworth,aregoingtowriteanordertobuysomethingrecommendedbyMs.AliciaDevon,whosentyouthemostrecentsalescatalog.Youaregoingtobuy3WinthropDrillSet(No.456-t)with$49perunitand2OsborneBoneChinaServiceforEight(No.9071)with$75
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