波兰客户询盘沟通案例文档格式.docx
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波兰客户询盘沟通案例文档格式.docx
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Poland
Address:
Wroclaw/Poland
Zip/Postalcode:
GL115NP
Website:
ContactPerson:
AlbertWalczyk,
JobTitle:
Director
PhoneNumber:
+48509419727
Email:
Albert.Walczyk@HumanTrade.pl
2、Enquiry(客户询盘后第一次回复11-10)
DearMrAlbertWalczyk,
ThankyouforyourenquiryaboutourHDDhomemediaplayer,Wewouldliketotakethisopportunitytointroduceustoyou,withthehopethatwecanworktogetherincurrentfuture.
TopkeelectroicsishighlyspecializeintheR&
D,manufacturingandsalesofpersonalAudio&
Videoentertainmentproducts,mainScopeinMP4,HDDplayer,PDVDetc,allofproductsdevelopedbyTopkecompanynotonlyhasmodernappearancebutalsohasgoodperformanceonallaspects,wewillhighlyappreciateyourinterestonourprofessionalproducts!
thecurrenttime,thepopularproductspriceasbelow:
1/HDDmediaplayer
3.5"
HDDhomemultimediaplayerforFOBshenzhenUS$48.5(HDD-PMP-21)
HDDhomemultimediaplayer+recorderforFOBshenzhenUS$98(HDD-PMP-23)
enclosedwithphotoforyouREF
2/PortableDVDseries
7"
portabledvdwithDvix/USB/cardreaderforFOBshenzhenUSD86(PDVD-188)
7.0"
footballMultimediaportabledvdwithTV/FM/USB/DVB-TforFOBshenzhenUSD135(PDVD-9808)
moreproducts,plsviewourwebsite:
www.topke-
Anyway,shouldyouhaveanyquestionsorneedofanyassistance,plsdon'
thesitatetocontactus.
Sincerely,
Stevenchan/salemanager
shenzhentopkedigital-Techco.,ltd
Rm2403,Hubeibuilding,BinheRoad,shenzhen.P.R.China
Tel:
86+755-81572986
Fax:
86+755+83566017
Mobile:
86+13692251850
MSN:
cwz5188@
topke_digital@
website:
3、DearMrStevenChan,(客户提出的问题11-11)
Thankyouforyouremailandallthedetails.
AttheAlibabapagesyouareaTradingCompany,butIseeyouareamanufacturer.AmIright?
Ihavesomefurtherquestionsregardyouroffer:
WeareinterestedinHDDmediaplayer3.5"
models,asyouoffer,butidealforuswilladevicewithusb+enthernetinterfaceandwithdigitalaudiooutputthatgivesmultichannelsoundqualityforDVD-formats.Inyouroffer,Iseeonedevicewithethernet,andtwowithSPDIFoutput,butyoudonotofferallinone.Sodoyouplantobuildadevicewithsuchfeatures?
Aswesee,itwouldbealsowifiinterfaceworthofconsiderationforthefuture.
Anyway,yourofferisstillveryinterestedforus.
-IntheHDDplayerdescriptionsyoulistafewsupportedlanguageswith"
etc"
.DoyousupportPolishlanguage?
-Isthefirmwareupgradable,andifyes,willyouprovideupgrades?
-doyourplayersupportSATAHDDs?
-doyouhave(orcanyouhave)agoodpricesforHDDs(orcanyousellplayerswithHDDsinstalled)?
-doyourplayershaveautoastandbymode,whereHDDisstoppedaftersomeperiodofbeingunused?
Pleasesendusalsosomepricesforofferedmp4player(PMA/HDDportableplayeretc-aslistedonyourwebpage).
Wearealsointerestedindigitalphotoframes,butasmallersize(andcheapermodels)-with5.6"
display(butonlyinwoodenorwood-likeframes).PleaseprovideusyourpricesandMOQ.
I'
mLookingforwardtohearfromyou.
Sincerely,
AlbertWalczyk
HumanTrade
phone+48509419727
email:
Albert.Walczyk@HumanTrade.pl
Albert@HumanTrade.pl
web:
www.HumanTrade.pl(stillunderconstruction)
4、DearAlbertWalczyk(我回答客户的问题,11-12)
ThankyouforyourtwiceE-mail,regardingtoyourquestions,thedetailedreplyasbelow:
1/weareaprofessionalmanufacturerofdigitalproducts.wehaveofficeinHKandshenzhen
2/HDD-PMP-26functionforUSB2.0OTG+networkattached(Etherne)+HDDstorage,wearedevelopingaddingWIFIfunction.
3/thelanguagemainsupportinEnglish/Germany/Franch/spainish/Russion/chinese,ifyouneedthepolandlanguage,itisnoproblemtosetyoulocallanguage.
4/theproductscanprovideup-gradesinfirmware/software
5/ourproductsupportstoragefilesystemformatwithFAT12/16/32
6/regardingtotheHDD,Ithinkyoucanpurchasefromyourlocalmarketismorecheap,in
china,allofHDDisimportfromoverseamarket.
7/ourfactoryinshenzhenandsub-officeinHK,ifyouhaveshippingagentinHK,itisnoproblemtodeliverasFOBHK,allgoodsofourisexportingfromHKportorshenzhenport.
8/enclosedwiththepricelistofdigitalphotoframeandmp4/pmpforyourREF:
2.5"
MP4withvideo+digitalcameraforFOBshenzhenUS$75.5
MP4+game+PSP+digitalcameraforFOBshenzhenUS$74.5(TK-69)
3.5"
digitalpanel+PMPwith40GHDDforFOBshenzhenUS$195(PMC-200)
5.6"
digitalphotoframeforFOBshenzhenUS$64.5
(DPF-560)
7"
digitalphotoframeforFOBshenzhenUS$78.5
(DPF-7010)
10.4"
digitalphotoframeforFOBshenzhenUS$108(DPF-1040)
anyway,DearAlbertWalczyk,shouldyouhaveanyquestions,plsdon'
thesitatetocontactus.wehavebeenexportingtoEuroMarket.
BestRegards!
Stevenchan/manager
5、MrStevenChan,(客户继续提问11-12)
Thankyouforyouremailandalltheinformation.
Asyouareamanufacturer,IexpectyouhaveveryhighMOQ.
PleaseprovidemeyourpricesforallthreemodelsofHDDplayers,andMOQforthem.
PleaseprovidemepackageweightforeachofyourHDDplayers(justforcalculatingorderweight).
PleasetellmehowhighMOQistohavepolishlanguageinmenu?
Whenforyouplantohavewifimodel?
Doyouplanamodelwithwifiand/orethernetconnectorandwithSPDIFaudiooutput?
DoyoumodelswithSPDIFoutputsupportDTSaudioformatfromMPEG-2(DVDformat)andsenditout?
(IassumethatDolbyDigitalviaSPDIFissupported,notonly2-chanelformats).
Iwouldliketostartwithtrialorder,andtakeafewpcs(letsay10pcs)ofeachplayer(maybealsosomesamplesofMP4playersbutIamnotsurenow).
Pleasetellmeifyouacceptsuchorder.
Ifyes-tellmewhichpaymentoptionsdoyouaccept,andifsuchorderrequiresanyproductiondelay,orcanbeprocessedimmediatelywhenyougetmoney.
WedonotacceptpaymentviaWesternUnion,onlyTTandpaypal.Paypalisimmediate,TTtakes7days.Forbulkorderspaypalisnotpossiblefromourside,butwillbesoon.
Forthesampleorder,andthefutureorderswewouldliketohaveispreparedfromHK,whilewehavemuchbetterpricesforshippingfromHK,andweareabletosendourcouriertopickupthegoods.
DoyouhaveanycertificatesforyourplayersrequiredforEU(CEcertificates,maybeRoHS-atthismomentIamnotsurewhicharemandatory).
www.HumanTrade.pl(stillunderconstruction
6、DearAlbertWalczyk,(回答客户的问题11-15)
Sorrytoreplyyouindelayduetooutofofficeincurrenttwodays,regardingtoyourquestions,thedetailreplyasbelow:
(1).Icheckedyouranswers,andIseeyoudidnotanswermeanythinkaboutfunctionalityofdigitaloutput,itsabilitytosenddigitalformat,andlimitations.
IaminterestedifDVD-formats(VOBfiles)willbeplayedthroughthisoutput(DTS/DolbyDigitaletc),whataboutsimpleWAV(CD),MP3music?
theitemcansupportDVD-formats(VOBfiles)willbeplayedthroughtoutput(DTS/DolbydigitalandWAV(CD),MP3
(2).YoudidnotsendmepriceofHDD-PMP-24-isitstillinyouroffer?
theHDD-PMP-24priceisveryhighinUSD98,sothatIhaven'
t
recommendtoyou.
(3).Youwrotethatpolishlanguagecanbeavailable-Iasekdunderwhichcondition?
usuallyweneedin500pcsabove,wewillinputthedesignationlanguage
(4).Andaboutfirmwareupgradeagain-willitbepossibleforthefinalusertoupgradethefirmwarehimself?
Youwillprobablyreleasenewfirmware(s)withnewdecoder/formatsupport,bugscorrectionetc.
wewouldliketoopenthenewfirmwareswithnewdecode/formatsupportinourwebsiteassoonaspossible
(5).DoyouhaveanycertificatesforyourplayersrequiredforEU(CEcertificates,maybyRoHS-atthismomentIamnotsurewhicharemandatory).
theproductspassed
theCEcertificates
(6).ForHDD-PMP-21atyourwebservice,youwrite,thatOTGisoptional.Isittrue?
Howmuchitcostsextra?
ofcourse,theproductshavewithOTGfunctionsinoptional,ifaddingtheOTGfunctions,thecostextrainUSD3.0
(7).DoyourHDDplayershavesubtitleSupport,ifyes,whichformat(smi,sub,srt,txt,psb,ass,ssa).
sorry,
Ican'
tconfirmthequestions,Iwillaskmyengineertoreplylater
(8).Doyouhaveplannedpriceforwifimodel?
wearedevelopping
theWIFImodel,willfinishinJan2007
(9).Doesyourmodelssupportauto-sleep(whennotusedasanetworkdriveforexample,HDDisstoppedandnonoiseisthangenerated).
sorry,Ican'
tconfirmthefunctionsifhave,willreplyyo
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