酒店实习英语论文Word下载.docx
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酒店实习英语论文Word下载.docx
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态度、成熟、思维方式、虚心
Contents
ChapterIIntroduction………………………………….……5
1.1Backgroundintroduction…………….………………….5
1.2Introductiontotheenterpriseofinternship………………6
1.2.1Introductiontotheenterpriseofinternship―HolidayInnBeijingDowntown6
1.2.2Introductiontothedepartmentofinternship―Bellserviceoftheconciergedepartment7
ChapterⅡTheContentofInternship………………………7
2.1DailyTaskofConcierge……………………………7
2.2Others……………………………………………………7
ChapterⅢHarvestandExperienceofInternship…………7
3.1TheIncreaseofthelevelofOfferingService....................7
3.2TheIncreaseoftheemployability………………….........8
3.2.1TheIncreaseoftheAbilityofadaptation………………8
3.2.2TheIncreaseoftheabilityoflanguage………………8
3.2.3TheIncreaseoftheAbilityofCommunicatingwithothers………………9
3.2.4TheIncreaseoftheAbilityofobservation……………10
3.2.5TheIncreaseoftheAbilityofmemory………………10
3.2.6TheIncreaseoftheAbilityofstrain………………10
ChapterⅣExperienceofInternship……………………11
4.1Internshipisthepracticeoftextbooks………………11
4.2Internshipistherehearsebeforegoingintocommunity…………………………………………………11
4.3Internshipandemployment………………11
ChapterⅤIdeasandsuggestionsofInternship…………12
5.1IdeasofInternship…………………………………12
5.2Personalsuggestions…………………12
5.2.1Strengthenthetrainingofemployees………………12
5.2.2Strengthenthetrainingofmanagers’management…13
ChapterⅥConclusion………………………………14
ChapterIIntroduction
1.1BackgroundIntroduction
AccordingtothecurriculumofTourismEnglish,thelearningcontentofthestudentsmajoringinthismajorconsistsoftwoparts.Oneistwo-year-learningoftheknowledgefromtextbooks.Theotherishalf-year-practiceofinternship.Thesix-monthinternshipismeantomakeaUtilizationofthetextbooksandthepracticestoachievethebeneficialresultof“Oneplusoneismorethantwo.Whatelse,we´
dliketoseetheinternshiptomakeagreatcontributiontopromotestudentstousetheknowledgetheyhavelearntfromthetextbookstoadvancetheirvalueandalsoadapttosocietygradually.
Whattoourpleasureisthatallthesegoalshavebeenachievedaftertheinternship?
Wehavemasteredsomecertaininformationabouttheoperationsofahotelthroughthepracticalapplicationofthesix-month.Andwehavebenefitedalotviapracticeourselves.Manyaskillhasbeengraspedbymeduringtheinternship,includinglanguageskills,communicationskills,observationskills,resilienceskillsandsoon.Inaddition,Ihaveaccumulatedsomeexperiencesabouttheartofhotelmanagementandtheimportanceofrationalutilizationofhumanresources.Duringthissixmonth,IfoundoutwhatIwaslackofandcongestedalargeamountofexperiences,summarizedtheexperiencesandlessonsIhavelearned.IbelievethatI´
llbemoreclearaboutdirectionofmylife.Andthencontinuetocarryouttheself-enhancementplanformyfuture.
1.2Introductiontotheenterpriseofinternship
1.2.1Introductiontotheenterpriseofinternship―HolidayInnBeijingDowntown
HolidayInnBeijingDowntown,whichisclosedtosomemajorBanks,insurancecompanies,multinationalcompaniesaswellasvariousnationalauthoritydepartmentsincludingtheministryoffinanceministryofhealthandthestatedevelopmentplanningcommission,islocatedattheFinancialDistrict.Thetransportationofthereissoconvenientthatitjustneedthreeminutes´
walktothelargeshoppingcenterandthesubwaystation,andfiveminutes´
ridetoBeijingExhibitionHallandBeijingZoo.What´
sbetteristhatit’llonlytakeusfifteenminutesifwedrivetoTiananmensquireandSummerPalace.
HolidayInnBeijingDowntownhaselegantdecorations,capaciousandcomfortableguestroomsandsuites.Allroomsareequippedwithbroadbandhigh-speedInternetaccess,duvet,independentoftheairconditioningsystemandheatingsystemaswellasthebathroomwithbathandshower.Satellitetelevision,internationalanddomestictelephone,andbathroomwithextensiontelephone,minirefrigeratorareallavailable.Moreover,executivefloorsarealsohaveguestroom,whichismuchmoreconvenientforthoseguestswithbusinessaims.What´
sthoughtfulisthat
HolidayInnalsoprovidesspecialroomsforthedisabledandsmokelessroomsforguests.Inordertooffermoreprofessionalservice,thehotelsetuptwodistinctiverestaurant:
GuanyuanChineseRestaurant,OasisCoffeeShop,TingyuanGardenCourt,sixconferencerooms,businesscenter,gym,beautysalon,Chinesemassage,travelandticketservice,kiosk,etc.
OfferingmodernfacilitiesandpersonalizedserviceisthemaximofHolidayInnBeijingDowntown.ItiswellknownthatHolidayInnBeijingDowntownbestchoiceofguestsdoingbusinessandtravelinginBeijing.
1.2.2Introductiontothedepartmentofinternship―Bellserviceoftheconciergedepartment
Bellserviceistheoutcomeofconsideringoftheconvenienceofservicingguestandincreasingrevenue.TheappearanceofBellservice,whichisthesubordinatedepartmentoftheconciergeDepartment,reflectstheservicelevelofahotel.Bellservicegenerallyprovides24-hourservice,includingcarryluggageforpeople,helpclientstosolveproblems,booktickets,etc.Aftertheguestscheckedinorcheckedout,thebellboymustcarrytheluggagetoguests´
roomorputitinthetaxi.Someclientsmaywanttogosomeplacesandweshouldbookticketsforthem.
ChapterⅡTheContentofInternship
2.1DailyTaskofBellService
(1)Carryluggageforclients
(2)Bookticketsforclientswhowanttogotravel
(3)Solveproblemsforclientswhoneedhelp
2.2Others
(1)Deliverfruits,newspapers,writelogbook,welcomepeoplewhocometothehotel.
(2)Helpthoseclientswhocan’topenthedoor
(3)Helpreceptionistsdosomedailyjob
ChapterⅢHarvestofInternship
3.1TheIncreaseofthelevelofOfferingService
Aftersixmonthsofhotelinternship,wehaveabriefunderstandingofhebasicbusinessandoperationofahotel.ThereisonethingthatIbelievedeeplyisthatcourtesyistheconcentratedreflectionofaperson´
scomprehensivequality.Thatismoreobviousinhotel.Wearesupposedtogreettoothersactivelywithourmouth,eyesandexpressionwhole-heartedlyatthesametime.Tryingourbesttosatisfyclients'
requestisourduty,thoughitisoutofourresponsibilities.Althoughsomerequirementsofguestsareunreasonable,theunchangeablethingweshoulddoistorefuseinaeuphemismtoneandhelphimfindothersolutions.
TherearetwopointsIwasimpressedmostinhotel.Thefirstoneisofferingcarefulandconsiderateservice.Wearesupposedtorememberthehobbiesandhabitsoftheguestswhoaccommodatesinourhotelconstantlyinordertoprovidehighqualityserviceinthefirsttime.Forinstance,aguestfromSingaporewouldliketoeatonebananaforbreakfasteveryday.Accordingtothis,theattendantwhoisondutywillplaceafreshbananaonhisdeskinadvance.Thiskindofbehaviornotonlylettheguestsgetafeelingthatheisathome,butalsolettheserviceofthestaffuptoahigherlevel.
Theotherpointisthatinordertoimprovethequalityofthehotelstaff,employeesaresupposedtogreetingpeoplewhetherincustomerserviceareaorintheemployeeactivityarea,whetherhemeetguestsorcolleagues,andwhethertheguests'
richorpoorandwhetherthepositionofcolleaguesishighorlow.Thisprovisionnotonlyimprovestheguests’satisfactiontothehotel,butalsothefriendlyatmosphereamongcolleagues.Moreimportantisthatthehabitwillalsoopenagreenchannelforourfuturesocialactivitiestoo.
3.2TheIncreaseoftheemployability
3.2.1TheIncreaseoftheAbilityofAdaptation
Whenwecometoanewenvironment,adaptingitornotdeterminesifwecancontinuetoliveinthisenvironment.Butwhatwedon´
twanttoconfrontbuthavetoconfrontisthatfacinganewenvironment,maladjustmentalwayscomesoutfirst.Forinstance,facingthephysicallaborthatsubjoinunexpectedly,ourbodyactagainstitselfinthefirstplace;
surroundedbythecomplicatedrelationshipsamongpeople,ourmindgetlostinchaosfirstly.Aftert
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