QualitymanualserviceWord下载.docx
- 文档编号:20607869
- 上传时间:2023-01-24
- 格式:DOCX
- 页数:32
- 大小:120.56KB
QualitymanualserviceWord下载.docx
《QualitymanualserviceWord下载.docx》由会员分享,可在线阅读,更多相关《QualitymanualserviceWord下载.docx(32页珍藏版)》请在冰豆网上搜索。
Thisisacompletere-issueofthemanualwithallpreviouschangesincorporated,thereforetherearenorevisionmarks.Thisversionreplacesallpriorissues.
ThismanualisthepropertyofMythicalTrueValueMetrology.ItmustnotbereproducedinwholeorinpartorotherwisedisclosedwithoutpriorwrittenconsentfromMythicalTrueValueMetrology.
TheofficialcontrolledcopyofthismanualisthedigitallysignedPDFdocumentontheMythicalTrueValueMetrologynetworkserverandvisibletoallauthorizedusers.Allprintedcopies,andallelectroniccopiesandversionsexcepttheonesdescribedabove,areconsidereduncontrolledcopiesusedforreferenceonly.
Thisdocumentiscontrolledasasingleentity,asanychange–howeverslight,evenasinglecharacter–toanypartofthedocumentbydefinitionchangestheentiredocument.Forthisreason,aswellasthefactthattheconceptof“page”varieswiththepublicationformat,page-levelrevisionisnotpracticedwiththisoranyotherMythicalTrueValueMetrologydocument.
1.TABLEOFCONTENTS
BusinessOperatingManual:
TableofContents
1.TABLEOFCONTENTS2
2.INTRODUCTION5
2.1ConformanceandComplianceStandards5
2.2OtherRelevantStandards5
2.3Abbreviations,AcronymsandDefinitions6
2.4ServicesOffered6
2.5ParentOrganization7
2.6PurposeofThisManual7
2.7ScopeoftheBusinessManagementSystemandExclusions8
2.7.1BusinessOperatingManual8
2.7.2SubsidiaryLevel2Documents8
2.7.3LaboratoryNetwork9
2.7.4PermissibleExclusionsandMitigation9
3.DISTRIBUTIONANDREVIEW10
3.1CirculationList10
3.2ProceduresforUpdatingtheBusinessOperatingManual10
4.QUALITYMANAGEMENTSYSTEM10
4.1GeneralRequirements10
4.2DocumentationRequirements11
4.2.1General11
4.2.2BusinessOperatingManual13
4.2.3ControlofDocuments14
4.2.3.1DocumentandDataApprovalandIssue:
14
4.2.3.2DocumentandDataChanges14
4.2.3.3ObsoleteDocuments15
4.2.3.4DocumentsofExternalOrigin15
4.2.4ControlofQualityRecords16
5.MANAGEMENTRESPONSIBILITY16
5.1ManagementCommitment16
5.2CustomerFocus16
5.3QualityPolicy17
5.4Planning18
5.4.1QualityObjectives18
5.4.2QualityManagementSystemPlanning18
5.5Responsibility,AuthorityandCommunication20
5.5.1ResponsibilityandAuthority20
5.5.2ManagementRepresentative20
5.5.3InternalCommunications21
5.6ManagementReview22
5.6.1General22
5.6.2ReviewInput22
5.6.3ReviewOutput22
6.RESOURCEMANAGEMENT22
6.1ProvisionofResources22
6.2HumanResources23
6.2.1AssignmentofPersonnel23
6.2.2Competence,Awareness,andTraining23
6.3Infrastructure23
6.4WorkEnvironment24
7.SERVICEREALIZATION24
7.1PlanningofServiceRealization24
7.2Customer-RelatedProcesses25
7.2.1DeterminationofRequirementsRelatedtotheEquipment25
7.2.2ReviewofRequirementsRelatedtotheProduct25
7.2.3CustomerCommunication26
7.3DESIGNANDDEVELOPMENT26
7.4PURCHASING26
7.4.1PurchasingProcess27
7.4.2PurchasingInformation27
7.4.3VerificationofPurchasedProduct28
7.5CALIBRATIONANDSERVICEPROVISION28
7.5.1ControlofProductionandServiceProvision28
7.5.2ValidationofProcessesforCalibrationProvision29
7.5.3IdentificationandTraceability30
Identification30
Traceability30
InspectionandTestStatus30
7.5.4CustomerProperty30
7.5.5PreservationofProduct31
7.6ControlofMonitoringandMeasuringDevices31
7.6.1SubstitutionofTestandMeasurementEquipmentUsedasMeasurementStandards32
8.MEASUREMENT,ANALYSIS&
IMPROVEMENT32
8.1General32
8.2MonitoringandMeasurement32
8.2.1CustomerSatisfaction32
8.2.2InternalAudit32
8.2.3MonitoringandMeasurementofProcesses33
8.2.4MonitoringandMeasurementofProduct33
8.3ControlofNonconformingProduct34
8.4AnalysisofData35
8.5Improvement35
8.5.1ContinualImprovement35
8.5.2CorrectiveAction35
8.5.3PreventiveAction35
2.INTRODUCTION
ThisQualityManualdemonstratesanddocumentsMythicalTrueValueMetrology’scommitmenttomaintainingahigh-levelofqualityandstrongcustomerservicewithinanenvironmentthathassafetyasafirstpriority,isfocusedonthecustomers,andfosterscontinualimprovement.
SincethephilosophyofMythicalTrueValueMetrologyisthatQualityisanintegralpartoftheentirebusinessoperation,hereafterthisQualityManualwillbereferredtoastheBusinessOperatingManual.Theorganizationisintheprocessofimplementingthatchange.Aspartoftheimplementation,theterm“QualityManagementSystem”isalsobeingchangedtoBusinessManagementSystem.
2.1ConformanceandComplianceStandards
TheBusinessOperatingManualisintendedtodemonstrateconformanceto
ANSI/ISO/ASQQ9001-2008AmericanNationalStandard:
Qualitymanagementsystems—Requirements.ThisstandardistheUnitedStates’legalequivalentoftheISO
9001:
2008internationalstandard.Thesetworeferencenumbersmaybeusedinterchangeablyinthismanualandthequalitymanagementsystem.Inallotherreferencestothisconformancestandardinthismanualorqualitymanagementsystemdocuments,thereferencetotheyearofthecurrenteditionisnotused.Referencetothisconformancestandardalsoimpliesreferencetoallguidancestandardscontainedtherein.
Inaddition,becauseMythicalAirlinesisascheduledaircarrierthatperformsitsownmaintenanceandisanFAAlicensedRepairStationformaintenanceworkperformedforotherairlines,thisBusinessOperatingManualisintendedtodemonstratecompliancewithrelevantregulatoryissuesfrom
FederalAviationRegulationsPart121(14CFR121)andPart145(14CFR145).
2.2OtherRelevantStandards
Inadditiontotheconformanceandcompliancestandards,MythicalTrueValueMetrologymayfromtimetotimeuseotherstandardsdocumentsasguidanceinitsoperationsandQualityManagementSystem.Thesemayincludebutarenotlimitedtocurrenteditionsofthefollowing:
∙ANSI/NCSLZ540.2AmericanNationalStandard—Guidetotheexpressionofuncertaintyinmeasurement
∙ANSI/NCSLZ540.3AmericanNationalStandard—Requirementsforthecalibrationofmeasuringandtestingequipment
∙ISO10012Measurementmanagementsystems—Requirementsformeasurementprocessesandmeasuringequipment
∙ISO/IEC17025Generalrequirementsforthecompetenceoftestingandcalibrationlaboratories
WiththeexceptionofISO/IEC17025,thesearenotauditablestandardsandareusedsolelyforguidance.ISO/IEC17025iscurrentlyusedonlyforguidanceasitispartofthelaboratory'
scontinualimprovementprocesstobecomeaccreditedtothatstandardatafuturedate.
2.3Abbreviations,AcronymsandDefinitions
ANSI
AmericanNationalStandardsInstitute
ASQ
AmericanSocietyforQuality
FAA
FederalAviationAdministration(theUSAregulatoryagencyforaviationandaerospaceoperations.)
IEC
InternationalElectrotechnicalCommission
ISO
InternationalOrganizationforStandardization
Metrology
Thescienceandpracticeofprecisionmeasurement,specificallythevariousdisciplinesofcalibrationrequiredbyMythicalTrueValueMetrologycustomers
NCSL
NationalConferenceofStandardsLaboratories,nowknownasNCSLInternational(NCSLI)
PortableDocumentFormat,afilesystemextensionusedtodesignateadocumentthatconformstotherequirementsofinternationalstandardISO
32000-1,Documentmanagement–Portabledocumentformat–Part1:
PDF1.7
QMS
QualityManagementSystem.MythicalTrueValueMetrologyisintheprocessofchangingthistoBMS–BusinessManagementSystem.Thechangewillbefullyimplementedinthisdocumentafteralllevel2documentshavebeenupdated.
RSA
Analgorithmforpublic-keycryptographywhichissuitablefordigitalsignatures.Thistypeofdigitalsignaturebothauthenticatesthesignerastheonlypersonwhocouldhavesignedit,andauthenticatesthatthedocumenthasnotbeenchangedsinceitwassigned.(RSAstandsforRivest,ShamirandAdleman,authorsoftheMassachusettsInstituteofTechnologypaperthatdisclosedthemethodin1978.)
2.4ServicesOffered
MythicalTrueValueMetrologyisadepartmentofMythicalAirlines.TheproductofMythicalTrueValueMetrologyistheserviceofprovidingcalibrationoftools,precisionmeasuringequipmentandtestingequipment.Thedepartmentperforms,orarrangesfor,thecalibrationofallsuchequipmentownedbyorusedbyMythicalAirlinesinalloperatingstations,aswellasthatofotheraviationcustomersasarrangedbycontract.Thedepartmentwascreatedin1995andhasbeenregisteredtoISO9001sinceAugust2001.Thedepartment’svisionistobetheleadingmetrologyfacilityintheairlineindustryandprovidestrongsupporttowardcontinuallybuildingasuperiorMythicalAirlinesteam.
2.5ParentOrganization
MythicalAirlines,Incorporated,isaninternationalairlinewhichcarriesmorepassengersannuallythananyotherairlineintheworld.BasedinSmallville,Kansas,USA,MythicalAirlineshashadfromitsearliestdaysastrongMidwesternreputationforlegendarysafety,service,speed,andstrengtharoundtheworld.Thecompany’svisionistocreatetheworld’smosttrustedairlinebybecoming“NumberOne”intheeyesofourcustomers.Th
- 配套讲稿:
如PPT文件的首页显示word图标,表示该PPT已包含配套word讲稿。双击word图标可打开word文档。
- 特殊限制:
部分文档作品中含有的国旗、国徽等图片,仅作为作品整体效果示例展示,禁止商用。设计者仅对作品中独创性部分享有著作权。
- 关 键 词:
- Qualitymanualservice
![提示](https://static.bdocx.com/images/bang_tan.gif)