BEC商务信件写作部分攻略Word文档下载推荐.docx

BEC商务信件写作部分攻略Word文档下载推荐.docx

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对已婚或未婚的女士

DearMrsSmith

对已婚女士

DearMissSmith

对未婚女士

DearJohn（此处John为英语中常用男名）

对朋友或你比较熟悉的人（通常为多年生意伙伴）

称呼与结束礼词存在对应的关系，请同学们特别注意：

Yoursfaithfully

DearMr/Ms/Mrs/MissSmith

Yourssincerely

DearJohn

Bestwishes

以下均为错误用法：

DearMrJohn

DearMrJohnSmith

3.日期：

在英国英语中，天在前，但是在美国英语中，月份在前。

所以某些特别的时期容易引起误解。

例如：

12062003

在英国指的是：

6月21日

在美国指的是：

12月6日

因此日期要写成：

12June2003

注释：

在BEC考试中同学们可以采用恩波所推荐的用法。

但是12062003的用法仍然是可以使用的，因为BEC为英版考试。

在使用恩波推荐的用法时，要记住月份使用大些字母开头。

天后不必写th、rd、nd或者st。

第二章写法问题

预备参加bec考试的同学们由于缺乏商务写作的实际经验，对于写作部分都比较郁闷。

恩波结合历年考试实际，为大家准备了15类共计50个经典的实战句型，供大家在考场上使用。

我们对每一个句型都模拟了一种环境：

1.信件的开头：

Wearewritingtoenquireabout…

Wearewritinginconnectionwith…

Weareinterestedin…andwewouldliketoknow…

环境：

Youwanttoknowthepricesofsomeairconditioners.

Weareinterestedinyourairconditionerandwewouldliketoknowthepricesofsomeairconditioners.

Yousawanadvertisementinthenewspaperyesterdayandyouwantfurtherinformation.

Wearewritinginconnectionwiththeadvertisementinthenewspaperyesterday.

YouwanttoknowifthecompanyyouarewritingtoorganizesholidaystoAfrica.

WearewritingtoinquireabouttheholidaystoAfricathatyourcompanyorganizes.

2.回信的开头：

Thankyouforyourletterof（date）

Wehavereceivedyourletterof（date）

askingif…

enquiringabout…

enclosing…

concerning…

Acompanywrotetoyouon23July.Theywantedtoknowifyousellphotocopiers.

Thankyouforyourletterof23July,askingifwesellphotocopiers.

Amanwrotetoyouon18December.Hewantedemploymentwithyourcompany.Healsosenthiscurriculumvitae.

Wehavereceivedyourletterof18December,enclosingyourcurriculumvitae.

Acompanysentyouafaxon3June.TheywantedtoknowifyouweregoingtothemarketingconferenceinLondon.

Thankyouforyourfaxof3June,askingifIwasgoingtothemarketingconferenceinLondon.

Awomantelephonedyouthismorning.ShewantedtoknowifherorderNo.599hadarrived.

ThankyouforyourtelephonecallthismorningconcerningtheorderNo.599.

3.信件的结尾：

一般结尾：

Ilookforwardtoreceivingyourreply/order/products/ect.

Lookingforwardtohearingfromyou.

如果你在信件中提供了信息：

Ihopethatthisinformationwillhelpyou.

Pleasecontactmeifyouneedanyfurtherinformation.

Pleasefeelfreetocontactmeifyouhaveanyfurtherquestions.

Pleaseletmeknowifyouneedanyfurtherinformation.

4.引入主题：

Withreferenceto…

Furtherto…

Withregardto…

Iamwritinginconnectionwith…

注：

引入主题的句子可以被写在信件的开头，但withregardto不能用于信件的开头。

（Howwouldyoustartaletterabouteachofthefollowing?

）

aninvoice（No.679）foraphotocopier

WithreferencetoInvoiceNo.679,weregrettotellyouthattheproductarrivedinbadcondition.

ameetingyouhadwiththeaddresseeonJan.16th

Furthertothemeetingon16January,IamdelightedtotellyouthatwearenowabletogiveyouaspecialofferforourPeachSeriescomputer.

anadvertisementinthetimesnewspaper

Iamwritinginconnectionwiththeadvertisementinthetimesnewspaperyesterday.

anapplicationforapostassecretaryinyourcompany

Iamwritinginconnectionwithyourapplicationforapostassecretaryinourcompany.

afaxorderforsixcomputersthatyoureceivedtoday

withreferencetoyourfaxorderforsixcomputer,Iregrettotellyouthattheyareoutofstockatpresent.

5.告知好、坏消息：

好消息：

Iam

pleased

delighted

happy

to

tell

inform

advise

youthat…

坏消息：

I

regret

amsorry

tell

Weregretthat…

（completethesesentencesusingphrasesforreferringandgivinggoodorbadnews.）

a.___________________________yourorderforsomecupboards,_____________________wehavehadtoincreasetheprice.

b.____________________________yourapplicationforapostassecretary,______________________________thatwewouldlikeyoutostartworkassoonaspossible.

c._________________________________yourapplicationforapostassecretary,______________________________thatyouwerenotsuccessful.

d._________________________________ourtelephoneconversationthismorning,______________________________thatyourcarisnowreadyforyoutocollect.

6.说明你所能做的和不能做的：

Weareunableto…

Weareableto…

Wehavebeenforcedto…

Youcannotloweryourprices.

Weregretthatweareunabletoreduceoutprices.

Youhavehadtoraiseyourpricesbecausethegovernmenthasincreasedthesalestax.

Wehavebeenforcedtoraiseourpricesbecausethegovernmenthasincreasedthesalestax.

However,youcangivethemadiscountof5%iftheirorderisformorethan$8,000.

Weareabletogiveyouadiscountof5%ifyourorderismorethan$8,000.

Withregardtotheirsecondquestion,youcannotacceptpaymentinEgyptianpoundsbutyoucanacceptUSdollarsorEuros.

WearesorrythatweareunabletoacceptpaymentsinEgyptianpoundsbutweareabletoacceptUSdollarsorEuros.

7.说明原因：

Thisis

owingto…

dueto…

aresultof…

becauseof…

owingto通常用于不好的消息。

如果想在原因中使用动词，请加上thefactthat的从句。

increaseprices---fallofthedollar

Wehavebeenforcetoincreaseourprices.Thisisowingtothefallofthedollar.

Delaythedeliveryofthegoods---strikebyairlinepilots

Wehavebeenforcedtodelaythedeliveryofthegoods.Thisisowingtothestrikebyairlinepilots.

Increaseallsalariesby10%---riseinsales

Weareabletoincreaseallsalariesby10%.Thisistheresultofabigriseinsales.

Cutallsalariesby10%---fallinsales

Wehavebeenforcedtocutallsalariesby10%.Thisisduetothefactthattherehasbeenafallinsalesinthepasttenmonths.

Cannotdeliveryourneworder---wehavenotreceivedyourpaymentfrothelastorder

Weregretthatweareunabletodeliveryourneworderimmediately.Thisisowingtothefactthatwehavenotreceivedyourpaymentforthelastorder.

Cancelthemeeting---alotofstaffhavebeenill

Wehavebeenforcedtocancelthemeeting.Thisisbecausesomemembersofourstaffhavebeenill.

8.请求采取行动：

Pleasecouldyou…

Wewouldbegratefulifyoucould…

Wewouldbeappreciateitifyoucould…

assoonaspossible.

withoutdelay.

immediately.

pleasecouldyou…是最直接的方式。

在要求一些一般性的事情时，可以使用这种表达。

Youhaveseenanadvertisementinthenewspaperforapostasofficemanger.Youwantanapplicationform.

Iwouldappreciateitifyoucouldsendmeanapplicationform.

Thephotocopierinyourofficehasbrokendown.Youwanttohaveitrepaired,quickly.

Wewouldbegratefulifyoucouldsendarepairmantofixourphotocopierassoonaspossible.

Youhavemovedyourofficeandyouwantthepostofficetoforwardyourletterstoyournewaddress.

Pleasecouldyouforwardmyletterstomynewaddress.

Youwantthetelephonecompanytoputanothertelephoneinyouroffice.Youneediturgently.

Wewouldappreciateitifyoucouldputanothertelephoneinourofficeimmediately.

Youhavewrittentoacompanyandyouwantthemtoreplyquickly.

Iwouldbegratefulifyoucouldgiveusareplyquickly.

9.抱歉：

Wemustapologizefor…

Weapologizefor…

Weareextremelysorryfor…

以上句型后请使用动词ing形式。

以上句型中的for可以换成that，然后用从句表达。

一般来说，解释产生问题的原因，然后在信的结尾处再次表达歉意。

再次抱歉：

Pleaseacceptourapologiesonceagain.

Wehopethatthishasnotcausedyouanyinconvenience.

Withapologiesonceagain.

10.要求提供信息：

Pleasecouldyou

Wewouldbegratefulifyoucould

Wewouldappreciateitifyoucould

giveusfurtherdetailsabout..

informus（about/if）…

letusknow（about/if）…

Wewouldliketoknow（about/if）…

如果需要特别重要的信息，可以在以上句型前使用：

inparticular。

Youwrotealettertosomeoneandtheyhaven’treplied.Youwanttoknowiftheyreceivedtheletter.

Wewouldbegratefulifyoucouldletusknowiftheletterhasreachedyou.

Abusinessmanisgoingtoyourcountry.Hewantsyoutogetavisaforhim.Youneedallthedetailsabouthispassport（hisnationality,dateofbirth,wherehispassportwasissued,andwhenitexpires）.

Pleasecouldyougivedetailsaboutyourpassport.Iwouldliketoknowyournationality,dateofbirth,whereyourpassportwasissuedandwhenitexpires.

Youwanttoknowaboutthesamebusinessman’sflight（flightnumber,dateandtimeofarrival）.

Inparticular,Iwouldliketoknowyourflightnumber,dateandtimeofarrival.

11.轻度抱怨：

Unfortunately,+表示somethingiswrong的句子

Acompanyhassentyouabillforthewronggoods.

Unfortunatelyyousentusabillforthewronggoods.Pleasecouldyousendusacorrectbillassoonaspossible.

Yournewphotocopierhasbrokendown.Youhavetowritetothecompanywhosoldittoyou.

Unfortunatelyournewphotocopierhasbrokendown.Pleasecouldyousendarepairmantofixitforusassoonaspossible.

TwotemporarysecretariesdonotspeakEnglish.Youhavetowritetotheagencywhosentthemtoyou.

UnfortunatelytwotemporarysecretariesyourecommendedtousdonotspeakEnglish.WewouldbegratefulifyoucouldrecommendtwomorewhocouldspeakEnglish.

Youkeepreceivinglettersforsomeoneelse.Youhavetowritetothepostoffice.

UnfortunatelyIkeepreceivinglettersforsomeoneelse.Pleasecouldyoumaketheaddressclearbeforeyoudeliverletterseveryday.

12.提醒某人对某事的注意：

Ishouldliketodrawyou