管理信息系统第9版精要版原书英文版题库答案第1章Word文件下载.docx
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管理信息系统第9版精要版原书英文版题库答案第1章Word文件下载.docx
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3)Informationtechnology(IT)consistsofallthehardwarethatafirmneedstouseinordertoachieveitsbusinessobjectives,whereasinformationsystemsconsistofallthehardwareandsoftwareneeded.
2PageRef:
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UseofIT
4)Computersareonlypartofaninformationsystem.
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5)Informationsystemsliteracydescribesthebehavioralapproachtoinformationsystems,whilecomputerliteracydescribesthetechnicalapproach.
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6)Thedimensionsofinformationsystemsarepeople,organizations,andinformationtechnology.
7)Inordertounderstandhowaspecificbusinessfirmusesinformationsystems,youneedtoknowsomethingaboutthehistoryandcultureofthecompany.
8)Developinganewproduct,fulfillinganorder,orhiringanewemployeeareallexamplesofbusinessprocesses.
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9)Businessprocessesarethoselogicallyrelatedtasksforaccomplishingtasksthathavebeenformallyencodedbyanorganization.
10)Employeeattitudesabouttheirjobs,employers,ortechnologycanhaveapowerfuleffectontheirabilitiestouseinformationsystemsproductively.
11)Anetworkrequiresatleastthreecomputersandasharedresource.
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12)AnITinfrastructureprovidestheplatformonwhichthefirmcanbuilditsinformationsystems.
13)UPS'
suseofWeb-basedtoolsthatallowcustomerstoembedUPSfunctionssuchastrackingandcostcalculationsintotheirownWebsiteswasaninformationsystemssolutionusedtoachievecustomerintimacy.
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AnalyticSkills
14)Identifyingaproblemincludesagreeingthataproblemexists.
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15)Politicalconflictisanexampleofthepeopledimensionofbusinessproblems.
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16)Asaresultofnewpubliclaws,accountantsarebeginningtoperformmoretechnicalduties,suchasauditingsystemsandnetworks.
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17)Forensicaccountingisusedtoinvestigatebankruptciesandcontractdisputes.
18)Anunderstandingofenterprise-widesystemsforcustomerrelationshipmanagementisoneoftheskillsrelevanttocareersinmarketing.
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19)Whereasmarketingandfinancialcareershavebeentransformedbythegrowthininformationsystems,managementhas–sofar–remainedrelativelyunaffected.
20)Therearetwotypesofoutsourcing:
offshoreoutsourcingandforeignoutsourcing.
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21)Asdiscussedinthechapteropeningcase,theYankees'
useofinformationsystemsintheirnewstadiumcanbeseenasanefforttoachievewhichoftheprimarybusinessobjectives?
A)Operationalexcellence
B)Survival
C)Customerandsupplierintimacy
D)Improveddecisionmaking
A
3-4
Analysisintermsofcategorize
22)JournalistThomasFriedman'
sdescriptionoftheworldas"
flat"
referredto:
A)theflatteningofeconomicandculturaladvantagesofdevelopedcountries.
B)theuseoftheInternetandtechnologyforinstantaneouscommunication.
C)thereductionintraveltimesandtheubiquityofglobalexchangeandtravel.
D)thegrowthofglobalization.
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23)Thesiximportantbusinessobjectivesofinformationtechnologyare:
newproducts,services,andbusinessmodels;
customerandsupplierintimacy;
improveddecision-making;
competitiveadvantage;
operationalexcellence,and:
A)flexibility.
B)survival.
C)improvedbusinesspractices.
D)improvedefficiency.
B
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24)Theuseofinformationsystemsbecauseofnecessitydescribesthebusinessobjectiveof:
A)survival.
B)improvedbusinesspractices.
C)competitiveadvantage.
D)improvedflexibility.
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25)Whichofthefollowingchoicesmayleadtocompetitiveadvantage
(1)newproducts,services,andbusinessmodels;
(2)charginglessforsuperiorproducts;
(3)respondingtocustomersinreal-time?
A)1only
B)1and2
C)2and3
D)1,2,and3
D
Analysisintermsofcompare
26)Verizon'
simplementationofaWeb-baseddigitaldashboardtoprovidemanagerswithreal-timeinformationsuchascustomercomplaintsisanexampleof:
A)improvedflexibility.
B)improveddecision-making.
C)improvedefficiency.
D)customerandsupplierintimacy.
27)ThemoveofretailbankingtouseATMsafterCitibankunveileditsfirstATMsillustratestheinformationsystembusinessobjectiveof:
A)improvedefficiency.
B)customerandsupplierintimacy.
C)survival.
D)competitiveadvantage.
C
28)Aninformationsystemcanbedefinedtechnicallyasasetofinterrelatedcomponentsthatcollect(orretrieve),process,store,anddistributeinformationtosupport:
A)decisionmakingandcontrolinanorganization.
B)communicationsanddataflow.
C)managersanalyzingtheorganization'
srawdata.
D)thecreationofnewproductsandservices.
29)Thethreeactivitiesinaninformationsystemthatproducetheinformationorganizationsusetocontroloperationsare:
A)informationretrieval,research,andanalysis.
B)input,output,andfeedback.
C)input,processing,andoutput.
D)dataanalysis,processing,andfeedback.
30)Orderdataforbaseballticketsandbarcodedataareexamplesof:
A)rawinput.
B)rawoutput.
C)customerandproductdata.
D)salesinformation.
31)Theaveragenumberofticketssolddailyonlineisanexampleof:
A)input.
B)rawdata.
C)meaningfulinformation.
D)output.
32)Output:
A)isfeedbackthathasbeenprocessedtocreatemeaningfulinformation.
B)isinformationthatisreturnedtoappropriatemembersoftheorganizationtohelpthemevaluatetheinputstage.
C)transfersrawdatatothepeoplewhowilluseitortotheactivitiesforwhichitwillbeused.
D)transfersprocessedinformationtothepeoplewhowilluseitortotheactivitiesforwhichitwillbeused.
33)Convertingrawdataintoamoremeaningfulformiscalled:
A)capturing.
B)processing.
C)organizing.
D)feedback.
34)Anexampleofrawdatafromanationalchainofautomobilestoreswouldbe:
A)averageof13ToyotassolddailyinKentuckyin2007.
B)300ToyotaRAV4ssoldduringfourthquarter2007inKentucky.
C)1ToyotaRAV4soldJanuary7,2008inLouisville,Kentucky-$28000.
D)annualsalesofToyotaRAV4sincreased2.4percent.
35)Electroniccomputersandrelatedsoftwareprogramsarethetechnicalfoundation,thetoolsandmaterials,of:
A)allbusinessprocedures.
B)informationaccumulation.
C)moderninformationsystems.
D)allindustrializedcountries.
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36)Thefieldthatdealswithbehavioralissuesaswellastechnicalissuessurroundingthedevelopment,use,andimpactofinformationsystemsusedbymanagersandemployeesinthefirmiscalled:
A)informationsystemsliteracy.
B)informationsystemsarchitecture.
C)managementinformationsystems.
D)informationtechnologyinfrastructure.
37)Ahierarchy:
A)resultsinaclear-cutdivisionoflabor.
B)iscomposedprimarilyofexpertstrainedfordifferentfunctions.
C)isapyramidst
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