饭店英语2实训指导书Word文档格式.docx
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饭店英语2实训指导书Word文档格式.docx
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掌握陪同游客的能力
√
IntroducingtheFacilitiesandServices
掌握介绍一些设施设备的能力
3
OtherConciergeServices
掌握迎宾服务的沟通技能
4
CleaningtheRoom
打扫房间时候的沟通
Turn-downServiceandExtendingaBedService
掌握夜间服务以及加床服务的沟通技能
6
LaundryService
洗衣服务技能方面英语的掌握
其中:
验证性实训16.67%,设计性实训50%,综合性实训33.33%
教材及参考书目:
[1]吴云.邵华.21世纪实用饭店情景英语教程.第一版.上海:
学林出版社.2005
[2]葛志宏.旅游英语900句.第二版.北京:
中国书籍出版社.2005
[3]丁树德.卢炜.实用旅游英语口语教程.第一版.天津:
天津大学出版社2005
[4]旅游局.旅游饭店英语情景会话.第一版.北京:
旅游教育出版社.2005
[5]张军著.饭店职业英语.第一版.昆明:
云南大学出版社.2008
[6]郭兆康主编.酒店实用英语.第一版.东北财经大学出版社2008
[7]李永生酒店英语会话.第一版.北京:
高等教育出版社2005
[8]姜文宏,李玉娟.饭店服务英语.第一版.北京:
高等教育出版社,2006
[9]吴云.21世纪实用饭店情景英语教程.第一版.上海:
学林出版社,2005
[10]张伟.饭店英语.第一版.天津:
南开大学出版社,2005
执笔人:
唐金稳审核人:
龚艳教学院长:
刘曙霞
饭店英语
(2)课程实训指导书
唐金稳编写
目录CONTENTS
实训一AccompanyingtheGuest
实训二IntroducingtheFacilitiesandServices
实训三OtherConciergeServices
实训四CleaningtheRoom
实训五Turn-downServiceandExtendingaBedService
实训六LaundryService
2课时
实训目的:
1.帮助学生掌握如何与游客建立良好的关系;
2.掌握陪同游客的能力。
实训内容与形式:
英语对话练习
KeySentences(重点句子)
1.Isthiseverything,sir?
这是全部东西吗,先生?
2.Here'
sthelightswitch.这是电灯开关。
3.Here'
stheclosetandthere'
sthebathroom.这儿是壁柜。
这儿是洗澡间。
4.Willtherebeanythingelse,sir?
还有什么事吗,先生?
5.Well,ifyouneedanythingelse,pleasecallroomservice.
噢,如果你有什么事,请叫房间服务。
6.Letmehelpyouwithyourluggage.我来帮您拿行李。
7.It'
sverykindofyoutodoso.你这样做使我很感激。
8.What'
syourroomnumber,please?
请问您的房间号码?
9.Andbytheway,couldIhavealookatyourroomcard?
顺便问一句,我可以看一下您的房卡吗?
10.Howdoyoulikethisroom?
您觉得这个房间怎么样?
11.It'
salsoquitespacious.房间也很宽敞。
12.DoyoumindifIputyourluggagebythewardrobe?
我把您的行李搁在衣柜旁边好吗?
13.Bytheway,couldyoutellmeaboutyourhotelservice?
顺便问问,你能不能给我讲一下宾馆服务的情况?
DialogueA
Bellboy:
Isthiseverything,sir?
Visitor:
Yes,that'
severything.
Followme,please.
Thanks.
Oh,canyouchangeatwenty?
F.C.:
Yes,sir.
Threefivesandfiveones,please.
F.C.:
Yes,sir.
Hereweare,sir.
Here'
sthelightswitch.
Fine.
Here'
sthebathroom.
Great!
Iwanttowashup.
Willtherebeanythingelse,sir?
No,thanks.IthinkI'
mOK.
Well,ifyouneedanythingelse,pleasecallroomservice.
Thankyou.Hereyouare.
DialogueB
(A:
BellmanB:
MrandMrsSmith)
A:
Goodafternoon,sirandmadam.I'
mthebellmanhere.
B:
Goodafternoon.
Verynicetoseeyouhere.Letmehelpyouwithyourluggage.
It'
sverykindofyoutodoso.
What'
Andbytheway,couldIhavealookatyourroomcard?
Oh,yes.Thismorningmysecretarymadeareservationandfilledintheregistrationformforme.Hetoldmethatmyroomnumberwas302.
Isee.Nowpleasefollowme.
(Afterenteringtheroom)
Sirandmadam,howdoyoulikethisroom?
sjustfacingtheShanghaigymnasium.It'
salsoquitespacious.
sverycozy.Ilikeitverymuch.
DoyoumindifIputyourluggagebythewardrobe?
It'
sOK.Thankyouverymuch.
Sirandmadam,ifyouneedsomething,justcallmeoverthephoneorpressthebuttonoverthere.
DialogueC
(Whenmebellmanisleavingtheroom,Mr.Brownaskshimtointroducesomethingabouttheirservice.)
Bytheway,couldyoutellmeaboutyourhotelservice?
Certainlysir.Ourhotelisamoderngardenhotelofthreestargradeconsistingofagroupofthree-storiedoctagonalbuildings.Thehotelpossesses199international-standarddoublerooms,4suitesand2deluxesuites.Allofthemarewell-furnished.
Howaboutotherservices?
AvailableatthehotelisavarietyofChinese,JapaneseandWesternfoodrestaurants,inadditiontoacompletesetofservicefacilitiesincludingballroom,physicalfitnesscenter,squash,billiardroom,beautysalon,sauna,swimmingpool,bar,shoppingarcadeandtaxiservice,etc.
Itsoundsgreat.I'
dliketohaveabrochureofyourhotel.WherecouldIgetone?
YoucangetitfromtheReceptionDesk.Ifyoudon'
tmind,I'
llcomeupagainandofferyouone.
Good.That'
sverykindofyou.Bytheway,whataboutthedailyservicehourofthedining-room?
From7∶00a.m.till10∶00p.m.,nearlyservingalldaylong.
Whenwillthebarandcafeopen?
From3∶00p.m.tillmidnight.Andthen,youmightkeepyourvaluablesatthehotel'
svault.
Yougiveverygoodserviceinyourhotel.Thankyoualot.
WordsandExpressions
F.C.=frontdeskclerk前台职员
ShanghaiOlympic
Hotel上海奥林匹克饭店gymnasium
n.体育馆
spacious
a.宽敞的cozy
a.舒适的
wardrobe
n.衣橱,衣柜consist(of)
v.由……组成;
包含
storied
a.有……楼层的octagonal
a.八角形的
furnish
vt.装备;
布置(房间)well-furnished(房间)布置得好
available
a.可得到的variety
n.种类;
多样化
inadditionto另有,还有facility
n.设备
physicalfitness
健身房squash
courts(squash=tennis)网球场
billiard
n.弹子beautysalon
美容室
sauna
n.桑拿浴室arcade
n.商场
brochure
/n.小册子valuables
n.贵重物品
vault
n.保管库(贵重物品储藏处)
实训注意事项:
1.AccompanyingtheGuesttotheFrontOffice陪送客人到前台
2.AccompanyingtheGuesttotheRoom陪送客人去房间
3.IntroducingtheFacilitiesandServices介绍设施和服务
4.ReceivingaGuestattheAirport机场接客人
5.CallingaTaxifortheGuest为客人叫出租车
6.HelpingtheGuestwiththeLuggage为客人搬运和保管行李
实训报告要求:
1.学生自行准备重点词汇及句型。
2.介绍即将进行的对话内容,学生自行准备对话内容。
3.模拟陪同客人登记、陪送客人去房间等场景,学生写出实训心得。
2.掌握介绍一些设施设备的能力。
KeySentences(重点句子)
1.Isthereanyplaceinthehotelwherewecanamuseourselves?
旅馆里有娱乐场所吗?
2.Ifyouwanttotakeawalk,youcangotothegarden.如果您想散步,可以去花园。
3.Thereisarecreationcentreonthegroundfloor.在一楼有个娱乐中心。
4.Youcanplaybilliards,tabletennis,bridge,andgobowl-ing.
您可以去打打台球、乒乓球、桥牌和保龄球。
5.Isthereaplacewherewecanlistentosomemusic?
有听音乐的地方吗?
6.ThereisamusicteahousewhereyoucanenjoybothclassicalmusicsuchasBeethoven,Mozart,Liszt,andmodernmusic,whilehavingsomeChineseteaorothersoftdrinks.
有个音乐茶座,您可以一边欣赏古典音乐,如贝多芬、莫扎特、李斯特的乐曲和现代音乐,一边品尝中国茶和软饮料。
7.Wouldyoupleasetellmethedailyservicehoursofthediningroom?
请告诉我餐厅每天的服务时间,好吗?
8.From7∶00a.m.till10∶00p.m.nearlyservingalldaylong.从早上七时一直到晚上十时,几乎全天供应。
9.Whenwillthebarandcafeopen?
酒吧和咖啡馆什么时间开放?
10.From3∶00p.m.tillmidnight.从下午三点到晚上十二点。
11.Doestheguesthouseofferanyotherservice?
宾馆里还有哪些服务项目?
12.Wehaveabarbershop,alaundry,astore,postandtelegramservices,anewspaperstand,abilliard,tabletennis,videogamesandsoon.
我们有理发室、洗衣房、小卖部、邮电服务、报刊供应柜、弹子房、乒乓球和电子游戏。
13.It'
sjollygood!
太好了!
14.AndwherecanIhavemylaundrydone?
脏衣服送到哪里去洗?
DialogueA
Isthereanyplaceinthehotelwherewecanamuseour-selves?
Ifyouwanttotakeawalk,youcangotothegarden.Itisveryrelaxingthere.
Thatsoundsgood.Butisthattheonlyplacetogo?
No,sir.Thereisarecreationcentreonthegroundfloor.Youcanplaybilliards,tabletennis,bridge,andgobowling.
Isthereaplacewherewecanlistentosomemusic?
Yes,sir.ThereisamusicteahousewhereyoucanenjoybothclassicalmusicsuchasBeethoven,Mozart,Liszt,andmodernmusic,whilehavingsomeChineseteaorothersoftdrinks.
Oh,great!
Thankyouverymuch.
sapleasure.
DialogueB
ReceptionistB:
Guest)
Wouldyoupleasetellmethedailyservicehoursofthediningroom?
Certainly.From7∶00a.m.till10∶00p.m.nearlyservingalldaylong.
Whenwillthebarandcafeopen?
From3∶00p.m.tillmidnight.
Doestheguesthouseofferanyotherservice?
Oh,wehaveabarbershop,alaundry,astore,postandtelegramservices,anewspaperstand,abilliard,tabletennis,videogamesandsoon.
Youmayhaveyourshoppingandamusementsthere.
Thankyouforyourconcern.CanIgetatouristmapinthehotel?
Yes,youmaygotothelobbyandbuyitfromthenews-paperstandthere.Withthemap,youcanfindyourwayaround.
Good.AndwherecanIhavemylaundrydone?
There'
saplasticbaginthebathroom.Justputyourlaundryinit.ItwillbepickedupafterImakethebedeverymorning.Hereistheroomkey.
DoIkeepthekey?
Attheservicecounter,thereareattendantsondutyallday.Pleaseleavethekeywiththeservicecounterwhenyougoout.
Yes,Iknow.Thanks.
Andthen,youmightkeepyourvaluables:
diamonds,necklace,ear-rings,etc.,inthevaultoftheguesthouse.
Yougiveverygoodserviceinthisguesthouse.Thankyoualot.
Thankyou,Mr.Taylor.Ihopeyouwillenjoystayinghere.Inthemeantime,thehotwatersupplyinthisguesthouseisfrom6∶00a.m.upto12∶00p.m.
Oh,thatsoundsgood.Ifeelliketakingabathrightnow.I'
musedtohavingabathat9o'
clockeverymorning.
Ifyouplease.Inthebatnroom,everythinghasalreadybeenprepared,suchastoiletsoaps,towels,bathingtowels,bathrobes,slippers,toiletpaper,shampoo,combs,brushes,shavers,anashtrayandbathingcaps.
Thankyouforyourinformation.
WordsandExpressions
amuse
vt.给……娱乐;
逗……乐bowling
n.保龄球
video
a.图像的game
n.游戏
jolly
a.极好amusement
n.娱乐
concern
n.v.关心,涉及;
关于lobby
n.门廊;
门厅
valuable
n.值钱物a.值钱的diamond
n.钻石、金刚石
necklace
n.项圈,项链ring
n.戒指
n.(银行)保险库supply
v.供应
bathingtowe
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