导游业务知识问答English现场问答Word文档格式.docx
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导游业务知识问答English现场问答Word文档格式.docx
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Thelocalguideisthepersonwhoacceptstheappointsofthereceptiontravelagency,representsthereceptiontravelagencytocarryoutthetravelplan,andofferstheactivitiesarrangement,explanationandinterpretation,etc.servicestothetourgroup(tourists).
3.Pleasenarrate叙述themaindutiesofthenationalguide.
Themaindutiesofthenationalguideareasfollows:
1)Carryoutthereceptionplan;
2)Maintaincontactwithrelateddepartments;
3)Organizeandcoordinate协调travelactivities;
4)Protectthesafetyoftouristsandresolveproblems;
5)Dopropaganda宣传andinvestigation.
全程陪同导游人员的主要职责有哪些?
答:
(1)实施旅游接到计划;
(2)联络工作;
(3)组织协调工作;
(4)维护安全、处理问题;
(5)宣传调研工作。
4.Pleasenarratethemaindutiesofthelocalguide.
Themaindutiesoflocalguideareasfollows:
1)Arrangethetouractivities;
2)Dowellthereceptionwork;
3)Guideandinterpret;
4)Protectthesafetyoftourists;
5)Settletheproblems.
地方陪同导游人员的主要职责有哪些?
(1)安排旅游活动;
(2)做好接待工作;
(3)导游讲解;
(4)维护安全;
(5)处理问题。
5.Whatpreparationsshouldthelocalguidedobeforethetourgrouparrives?
地陪在旅游团抵站前应做哪些准备工作?
Thepreparationsthelocalguideshoulddoareasfollows:
1)Confirm确认theexactarrivaltimeofthetourgroup;
2)Fixonthestarttimewiththedriver;
3)Consult商议theparkingplacewiththedriver;
4)Checktheexactarrivaltimeofthetourgroup;
5)Getintouchwiththeporter;
6)Getreadytomeetthetourists.
6.Whatshouldtheguidedoonthewayaftermeetingthegroup?
1)Extendingthewelcomespeech;
2)Explainingthelandscapesalongtheway;
3)Introducingthelocalconditionsandcustoms(includingtheoutlineofcity);
4)Introducingthehotelthetourgroupwillstayat;
5)Announcingtheitinerary行程[aɪ'
tɪnə,reri:
]oftherightdayorthenextday.
地陪接团后赴饭店途中应做好哪些服务工作?
(1)致欢迎词;
(2)调整时间;
(3)首次沿途导游;
(4)介绍下榻饭店;
(5)宣布当日或次日的活动安排。
7.Whatshouldthelocalguidedobeforeheshowsthegrouptogosightseeing?
1)Preparetheguideflag,theidentitycard(胸卡)andsomeothernecessarycredentials(票证);
2)Urgethedrivertodopreparationwell;
3)Confirmthereservationsofmeals;
4)Arriveatthegatheringsiteatleast10minutesinadvancebeforestartingthevisit;
5)Aftermeetingtheguests,checkthenumberofthetourgroup;
6)Remindtheguestsofsomenotices;
7)Atlast,gatherallthetouriststogetonthecoachontime.
地陪在带团参观出发前应做哪些准备工作?
(1)备好导游旗、胸卡和票证;
(2)促使司机做好准备工作;
(3)核实订餐情况;
(4)提前10分钟到达集合地点;
(5)清点人数;
(6)提醒注意事项;
(7)准时集合客人等车。
8.Whatshouldhe/shepayattentiontowhentheguideexplain?
导游讲解中应该注意那些问题?
Theexplanationshouldvarywitheachindividual;
shouldnotbetoocomplicatedorsimple;
shouldincludethebasichistoricbackground,thefeatures,statusandspecialvalueofthescenicspots,etc.Thelanguageshouldn’tonlybeeasytounderstandbutalsobevivid,beautiful,expressiveandfullofpassions;
shouldn’tonlymakethetouriststogetnewknowledgebutalsogettheenjoymentofbeauty.
9.Whatknowledgeshouldthenationalguidepreparebeforemeetingthetourgroup?
接团前全陪需要做好哪些知识准备?
1)Shouldunderstandthegeneralconditionsofthepolitics,economy,history,culture,folk
customsandthescenicspotsofthetourdestination;
2)Inthesametime,shouldunderstandtheabovesimilarconditionsoftheplacewheretheguestscomefromsoastomakeacontrast差异,对比andcommunicatemorewiththetourists;
3)Shouldunderstandtherelatedknowledgeofdifferentdestinationsalongthetrip.Ifthenationalguidehasnoideaaboutsomedestinationsthegroupwillpass,he/shemustinquirethebasicknowledgeaboutthesedestinationsinadvance,e.g.themainscenicspots,theappearanceofthecity,thepeople’sconditionandthefolkcustoms.
10.Whatservicesshouldthenationalguideoffertothetouristsduringthetrip?
全陪在旅行过程中应为游客提供哪些方面的服务?
1)Offerlifeservicesasfollows:
a.Helpthelocalguidetocheckthenumberofthetourgroup’spassengersandlookaftertheagedpeopleorthehandicapped[hæ
ndi:
kæ
pt]togetonorgetoffthecoachwhenthetourgroupstarts,comesback,getsonorgetsoffthecoach;
b.Duringthesightseeing,thenationalguideshouldgiveattentiontoeveryguestandpreventtheguestsfromgettinglostatthescenicspotoranyaccidentsfromhappeninginordertoensurethesecurityofthepassengers’lifeandproperty财产;
c.Thenationalguideshouldhelpthepassengerstosettlethedifficultproblemsaccordingtotheprinciple“ReasonableandPossible”;
d.Thenationalguideshouldmakethemutualrelationsofpassengersharmoniousandmakethetourgrouptohaveagoodteamwork..
2)Offerexplanationandentertainmentservices.
3)Actasagoodadviserfortouriststogoshopping.
11.Whataretherequirementsfortheguide’sdress?
导游人员的着装要求是什么?
1)Themaleguidecan’tweartheroundcollarshirt,pants紧身短裤andsandals[sæ
ndl]凉鞋;
2)Thefemaleguidecan’twearhandring,earrings,miniskirtandsuspenders背心,can’tberichlyattired[ə'
taɪə]盛装andheavilymade-up(不浓妆艳抹),can’twearhigh-heeledshoesanddyethehair.
12.Whatkindofpeoplecan’tbeissuedtheguidecertificate?
哪些人不能发导游证?
1)Thepeoplewhohaveinfectious传染的diseases;
2)Thepeoplewhohaveevergottheadministrativepenalty['
penəlti]惩罚;
3)Thepeoplewhohaven’tcivilconductabilityandwhosecivilconductarerestricted有限的;
4)Thepeoplewhoseguidecertificateshaveeverbeendisqualified(吊销).
13.Pleaselistthematerialswhichshouldbepreparedbeforetheguidemeetsthetouristsindetail?
请详细列举导游人员上岗前必要的物质准备。
Takethereceptionplan,guidecertificate,identitycard,guideflag,meetinglogo(接站牌)andsettlementvouchers(结算凭证).
14.Whatshouldalocalguidepreparebeforesendingtouristsoff?
地陪在送客之前应做好哪些准备工作?
1)Checkandconfirmthetransportationtickets;
2)Discussandconfirmthetimeofbaggageout;
3)Discussandconfirmthedeparturetime;
4)Helptheguestscheckout;
5)Returnthetourists’credentialstothetouristsintime.
15.Howdoesatourguideestablishapositionofleadershipandsetupagoodimageinthetourgroup?
导游人员应如何确立在旅游团中的领导地位和良好形象?
A:
Inordertoestablishthepositionofleadershipinthetourgroup,thetourguideshoulddoasfollows:
1)Treatingtouristswithallsincerity,offeringwarmservice;
2)Thinkingfromthetourist’sangle,treatingthetouristgenerously[dʒʌnərəslɪ](宽容);
3)Fosteringapopulartrust,beinggoodatcoping顺应withcomplicatedsituations.
B:
Inordertosetupagoodimageinthetourgroup,thetourguideshoulddoasfollows:
1)Paymuchattentiontothefirstimpression;
2)Maintaingoodimage;
3)Makeafinalexcellentimpressiononpassengers.
16.Whatkindofthoughtandmoralshouldaguidehave?
导游人员应具备哪些良好的思想品德?
1)Adeeploveforthemotherland;
2)Excellentmoralandquality;
3)Lovinghis/herjobandfulfillinghis/herduty(热爱本职工作,尽职尽责);
4)Noblesentiments(崇高的情操);
5)Obediencetothelawsandregulations(遵纪守法).
17.Whatarethetwostylesoftourguideservice?
两种导游服务方式是什么?
1)Guidebyillustrations,words,audioandvideo(图文声像导游);
2)Guidebyinterpretationonthespot(实地口语导游).
18.Whatarethe“FourUnsuitablePoints”Principleforreceivingchildren?
1)Don’tbuychildrenfoodandtoy;
2)Don’tpaytoomuchattentiontochildrenandmakeothertouristsfeelslighted;
3)Don’ttakechildrenoutevenifgainingtheirparents’permission;
4)WhenChildrenareill,theguidesuggesttheparentstotakethesickchildrentoseeadoctorinsteadofgivingchildrenmedicine,theguideshouldnotprovidemedicinetochildren.
接待儿童的“四不宜”原则指的是什么?
(1)不宜给儿童买食物、买玩具;
(2)不宜突出了儿童,冷落了其他游客;
(3)即使是家长同意也不宜单独把儿童带出活动;
(4)儿童生病,应及时建议价者请医生诊治,而不宜见一起给孩子服药,更不能提供药品给儿童服用。
19.Whatarethemaincontentsofawelcomespeech?
欢迎辞的主要内容有哪些?
Awelcomespeechincludes:
greeting(问候语),welcoming,introduction,hopes(希望)andbestwishes(祝愿).
20.Whatdoesafarewellspeechinclude?
欢送辞的主要内容有哪些?
1)Expressgratitude(感谢);
2)Expressfriendshipandfarewellfeelings(惜别);
3)Solicitcommentsandsuggestions(征求意见);
4)Expressapologies(致歉);
5)Expressbestwishes(祝愿).
21.WhatarethefourfamousBuddhistmountainsofChina?
1)MountPutuoinZhejiangProvince;
2)MountWutaiinShanxiProvince;
3)MountJiuhuainAnhuiProvince;
4)MountEmeiinSichuanProvince.
22.WhatarethefourfamousTaoistmountains?
1)MountWudanginHubeiProvince;
2)MountQingchenginSichuanProvince;
3)MountZhongnaninShaanxiProvince;
4)MountLonghuinJiangxiProvince.
23.Whatdoestourguideserviceinclude?
导游服务的范围是什么?
1)Interpretationservice;
2)Dailylifeservice;
3)City
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