饭店情景英语Word格式文档下载.docx
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饭店情景英语Word格式文档下载.docx
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smartα.活泼的、精明的
appearancen.外表
goodmanners彬彬有礼
adaptabilityn.适应性
figuren.数字
settleυ.解决、安定
complaintn.投诉、抱怨
sootheυ.安抚
revealυ.显示
financialα.财政的、财经的
satisfactionn.满意
UsefulExpressions
Notonly…butalso…不仅…而且…
toseento似乎,好像……
alikingfor对……喜爱
Sothat…以便
TocheckSB.Out结某人的帐(以使之可离开旅馆)
inorderto为了……
oughtto应当……
inshort简言之,总而言之
UNIT1
RoomReservations
1-1AlongDistancecallReservation
Scene:
HenryBellow(B)andMargaretBellow(M),anAmericancouple,aregoingtospend
theirHolidaysinChina.NowMr.BellowismakingareservationatHaitianHotelin
Shanghaithroughalongdistancecall.
Reservations(R):
ShanghaiHaitianHotel.ReservationDesk.CanIhelpyou?
B:
I’mcallingfromNewYork.I’dliketobookaroominyourhotel.
R:
Whatkindofroomwouldyoulike,sir?
Wehavesinglerooms,doublerooms,suitesand
DeluxesuitesinJapanese,British,Roman,Frenchandpresidentialstyles.
ABritishsuite,please.
Wouldyoulikebreakfast?
No,thanks.
Canyougivemeyournameplease,sir?
Bellow.B-E-L-L-O-W.
Thankyou,Mr.Bellow.Andyourarrivalanddeparturedates?
FromMay26thtoMay29th.
Verywell,Mr.Bellow.BritishsuitewithoutbreakfastfromMay26thtoMay29th.AmI
Correct,Mr.Bellow?
Yes,thankyou.
Whattimewillyoubearriving,Mr.Bellow?
Around5:
00p.m.
Allright.You’llbeexpectedtobeherethen.
That’sfine.Thankyou,madam.Good-bye.
Good-bye.
1-2AGroupReservation
Thetelephonerings.TheReservations(R)answersthephone.
Reservations.MayIhelpyou?
Client(C):
Yes.TheAmericanPeople-to-peopleEducationDelegationwillbevisitingShanghai
Attheendofthismonth.I’dliketobook10doubleroomswithtwinbedsforfivedays.
Forwhichdates?
C:
ForMay23rd,24th,…and27th.
Onemomentplease,sir.
(Thereservationscheckthelist.)
Yes,wecanconfirm10roomsforfivedays.
Thankyou.Isthereaspecialrateforagroupreservation?
Yes,thereisa10percentdiscount.
That’sfine.
Bytheway,howwilltheybegettingtoShanghai?
Willtheybecomingbyair?
Yes.
Couldyougivemetheflightnumber,please,incasetheplane’slate?
Oh,sorry.Idon’tknowtheflightnumber,butI’llletyouknowbyphonetomorrow.
Thankyou,sir.
Oh,yes.Accordingtotheprogram,they’llhaveameetingonthe25th.Haveyougotabig?
Conferencehall?
Yes,sir,wehaveaverynicemulti-functionhall,butyou’llhavetospeaktothemanager
Aboutthat.PleaseholdonamomentandI’llseeifIcanputyouthrough.
1-3ALocalCallReservation
TheReservations(R)answersthephoneassoonasitrings.
Reception.CanIhelpyou?
Client(C):
I’dliketobookasingleroomwithshowerforMr.GeorgeSmith.Heplanstoarrive
Onthe20thofthismonth.
Howlongwillhebestaying?
Idon’tknow,butitcouldbeanythingfromseventotend.
Thenwecanonlyconfirmaroomfromthe20thtothe27th.I’mafraidwewon’tbeableto
Guaranteehimaroomafterthe27th.Weusuallyhavehighoccupanciesinthepeakseasons.
Whatifthereisn’tanyroomthen?
Don’tworry,sir.Wecaneitherputhimonawaitinglistorfindhimaroominanearby
Hotel.
Fine.Howmuchdoyouchargeforasingleroomwithbreakfast?
Foronenight,thehotelcostwouldbe200yuan.Howwillhebepaying,sir?
Hiscompanywillcoveralltheexpenses.We’llsendyouacheckrightaway.
Thankyou.Good-bye.
Reservationn.保留、预定
Suiten.套房
Romanα.罗马的
Presidentialα.总统的
Clientn.顾客
Confirmυ.进一步确定、证实
Discountn.折扣
Programn.议程、节目
Receptionn.接待,欢迎
Expensen.花费、经费、费用
chargeυ.收费
reservationistn.预订处值班员
deluxen.豪华
listn.表、目录、名单
raten.价格等级
flightn.飞行、航班
conferencen.会议
guaranteeυ.保证
checkn.支票
tomakeareservation预订
tocheckin登记
bytheway顺便
incase以防(万一),假使
according根据、按照
either…or…或者…或者
rightaway马上、随即
UNIT2
AtthereceptionDesk
2-1AttheEntrance
AcarpullsupinfrontofHuatianHotelandadoorman(Dm)goesforward
tomeettheguests,openingthedoorofthecarforthem.
Dm:
Goodevening,sirandmadam.Welcometoourhotel.
MrBellow(B):
Thanks.Goodevening.
(Openingthetrunkoutthebaggageandlookingatthenameonthebaggagetags)
I’mthedoorman,Mr.Bellow.Soyouhavegotaltogetherfourpiecesofbaggage?
Er…Maybefive,Margaret(M)?
Five?
Oh,sorry.Letmehaveacheckagain.
M:
Oh,no,Henry.Alwayspoormemory!
We’vegotonlyfour.
Isee.
(Tothedoorman)Sorry,boy.You’reright.Fourpieces.
Nevermind,Mr.Bellow.TheReceptionDeckisstraightahead.
Afteryou,please.
2-2TheRegistration
Mr.Bellow(B)checksinattheReceptionDesk.
Receptionist(R):
Goodevening.WhatcanIdoforyou,sir?
Ibookedatwin-bedroomwithbaththreeweeksago.
I’mHenryBellow.
Justamoment,please,Mr.Bellow.I’llcheckthearrivallist.…Sorrytohavekeptyouwaiting,sir.
Yes,youhavereservedaBritishsuitefromtodaytothe29th.
Yes,exactly.
CouldIseeyourpassports,please?
(Checkingthepassportsandgivingthemback)
Thankyou,sir.Andwouldyoumindfillingintheregistrationform?
I’lltakecareofit.(Fillingouttheform)
Hereyouare.Isitallright?
Yes,thanks.Howareyougoingtopay,incashorbycreditcard?
CouldIpaywithtraveller’schecks?
Certainly.Here’sthekeytoRoom908.Pleasekeepit.
Andthebellmanwillshowyouup.
(Abellmancomesover.)
Haveaniceevening,sir.Andenjoyyourstay.
Thankyou.
2-3ReceivingaWalk-inGuest
Agentlemanstepsin,tryingtofindaroomforthenight.
Receptionist(R):
Goodafternoon,sir.MayIhelpyou?
Yes,please.I'
vejustarrivedfromHongKong.
Couldyouletmehavearoomforthisevening?
Haveyoumadeareservation,sir?
I’mafraidnot.
Howmanypeopledoyouhave,please?
Justone.I’malone.
Justamoment,please.Ihavetocheckifthere’saroomavailable.…Oh,sorry,
Sir.Alltheroomsarebookedup.ButIthinkwe’llbeabletoarrangeforaroomaftersix
o’clockthisevening.Ifyouneedaroomrightnow,wouldyoulikemetogetintouchwith
somewhereelseforyou?
No,thanks.IshouldsayIprefertostayhere.Afriendofminehighly
recommendedyourhoteltome.I’lljustwaitheretillsix.
Youarewelcome,sir.Perhapsyoumightfeelmorecomfortabletorestinour
lobbyafteratiringjourney.Andifyouneedanyhelp,doletusknow.
Thankyou.Noproblem.
Doorman.门卫人员
Tagn.标签
registrationn.登记、注册
receptionistn.接待员
bellmann.应接员
preferv.喜欢
recommendv.推荐、介绍、建议
tiringa.使疲劳的
trunkn.行李箱(汽车)
baggagen.行李
cashn.现金、现款
creditn.信用贷款
availablea.可得到的
highlyad.高度的
lobbyn.(剧院、旅馆等的)门廊、门厅
topullup(使)停下
tohaveacheck检查、复核
tofillin(out)填写、填好
totakecareof留心
toshowsb.Up领某人上楼
tobebookedup预订完了
togetintouchwith与……取得联系
torecommend…to向……推荐……
UNIT3
TheBellman
3-1CarryingBaggage
Thebellman(Bm)doesservicefortheBellows.
Bm:
Goodevening,madamandsir.I’mthebellman.MrBellow(B)&
.MrsBellow(M),Good
evening.
Bm:
Verygladtohaveyouhere.I’llgetthebaggageuptoyourroom.
B&
m:
Letmecarryyourbaggage.Aretheseallyours?
Fourpieces,Henry?
Yes.(Laughs)
Allowme,madam.
(Mr.Bellowtriescarryoneofthesuitcasesuptothebaggagecart.)
Oh,leaveittome,I’lldothatforyou.
Thanks.
It’smypleasure.Thisway,please.
(Theyaregoingtotheelevatorentrance.)
Hereweare.Pleasetakethiselevatortotheninthfloor.Thefloorattendantwillmeetyouatyour
elevatorentrancethereandshowyoutoRoom908.I’lltakethebaggageelevatorandgetyour
suitcasesuptotheroom.
Verygood.Seeyouthen.
Seeyou.
3-2IntroducingHotelServices
TheBellman(Bm)escortsalady(L)tohersuitealongthecorridor.
Thisway,please.Room308isattheendofthelongcorridor.
L:
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- 饭店 情景 英语