第三讲 商务便函与便条.docx
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第三讲 商务便函与便条.docx
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第三讲商务便函与便条
第三讲商务便函与便条
商务便函一般由以下几个部分组成:
1、Memo:
Memo是Memorandum缩写,因此也可以用Memorandum,此外还有InternalMemorandum和InterofficeMemorandum,其意思都是一样的。
2、To:
这一标题后面应写收信人的姓名与职衔,姓名前可以用尊称或不用,如:
To:
Mr.JohnSmith,SalesManager
3、From:
这一标题后应写发信人的姓名与职衔:
职衔可根据需要决定写或不写,但姓名前不要用尊称。
4、Date:
日期的写法同书信里日期写法的要求完全一样,不要用数字来表示月份。
5、Subject:
这一标题后是写事由的,即用一个或几个词汇简单概括便函的内容,以便查阅。
事由必须简洁明了,不要用完整的句子,如:
ChangesinTravelAdvanceForm
PromotionofStaff
(二)商务便条
商务便条一般有四个组成部分:
日期、称呼、正文、签名。
一些公司有印好的便条笺。
如:
例:
让秘书通知推迟约会
9a.m.
MissWang,
I'vegotanurgentmeetingtoday.Pleasecontacttheapplicantstopostponetheinterviewstillfurthernotice.
DS
分类:
1告知信息inform2布置安排arrange3征求意见request4询问信息enquire5求助申请apply6推荐建议suggest
1告知信息类
例题:
●YouareamanageratanauditorscalledGolding&Co.YourcompanyhasjustmergedwithacompetitortobecomeMasonGolding.Youhavebeenaskedtoinformstaffofthechangeofname.
●Writeamemoof40-50words:
*informingstaffofthenewname
*tellingthemwhentostartusingthenewname
*askingstafftouseonlythenewnameafterthattime.
收购与兼并mergerandaquisition
范文:
AsaresultofourmergerwithMason&Co.,thenameofourcompanywillbechangedMasonGolding.Pleasestarttousethenewnameon1March2006.Youareremindedthatonlythenewnamecanbeusedfromthenon.
remind/advise
总结:
告知用词
tellnotifymentionexpressinformexplainnotereportadvise
Iamwritingtotell/informyouthat…..
Iamwritingtoexplain….(tellyourbosswhyyoucannotattend)
Iamwritingtoexpress(myregret)
例题
Youarethetrainingmanagerofacompanywhichhaswonalargeexportorder.Youhavebeenaskedtoorganiseforeignlanguagetrainingforsomeofyourstaff.
Writeamemotostaff:
explainingwhythecoursesarenecessary
sayingwhichmembersofstaffshouldattend
announcingwhenthecourseswillstart
Write40-50wordsonaseparatesheet.
[范文]
To:
Allstaff
From:
theTrainingManager
Date:
1March2005
Subject:
AForeignLanguageTrainingCourse
Iwasaskedtoorganiseaforeignlanguagetrainingcoursebecauseofthelargeexportorderwereceivedrecently.Itwillstarton15Marchandwilllast2weeks.Thosewhowilldealwithordersshouldattendthiscourse.
2布置安排类
●YouareHeadofResearchforaninternationalcarmanufacturer.YouhavetomakeanurgenttriptomorrowtovisitPierreBlanco,acolleaguewhoworksforasubsidiary.
●Writeamemoof40-50wordstoyoursecretary:
●tellingherwhoyouaregoingtoseeandwhen
●askinghertobookflightticketsandaccommodation
●tellingherwhatworkyouwouldlikehertodoinyourabsence.
●WriteonyourAnswerSheet.
subsidiary,parentcompany,holdingcompany,affiliate,branch,headquarters,representativeoffice
范文:
IneedtohaveanurgentmeetingwithPierreBlancoofourParisofficetomorrow.PleasebookareturntickettoParisandahotelroomformeassoonaspossible.Duringmyabsence,pleasekeepmeinformedoftheprogressoftheproject.Ifthereisanythingurgent,givemeaphonecall.
注意口气:
比较openthedoor;
pleaseopenthedoor;
couldyoupleaseopenthedoor?
Iwouldbegratefulifyoucouldopenthedoorforme.
Iwouldappreciateitifyoucouldopenthedoor.
[例文]
Youarethemanagerofasmallexportcompany.PeterWatson,animportantclient,isvisitingyourcompanyforthreedaysfrom22October.
Writeanoteof40-50wordstoyoursecretary:
Askinghertobookahotelroom
Sayingwherethehotelshouldbe
Givingherthedates
3询问信息类
[例5]
Youarethefactorymanagerofacarcompany.Youarewaitingforurgentlyneededcomponentsfromyourpurchasingdepartment.
WriteanotetoMrGrayson,theAssistantPurchasingManager:
enquiringaboutthereasonforthedelay;
statingwhenthecomponentsareneeded;
suggestingameetingtodiscussfuturedeliveries.
Write40-50wordsonyourAnswerSheet.
[范文]
Iamwritingtoenquireaboutthereasonofthelatedeliveryoftheorderedcomponents.WeneedthecomponentsbynextMonday.Inordertosmoothourcooperation,Isuggestthatwehaveameetingtodiscussfuturedeliveries.
4征求意见类
[例文]
YouareaProjectTeamLeader.Youhavehadtopostponeyournextprojectmeetingbecausesomeofthemembersofyourteamwillbeabroad.
Writeamemoof40-50wordstoyourprojectteam:
informingthemofthepostponingandgivingthereason
statinganewdateandtimeforthemeeting
requestingsuggestionsfortheagenda.
WriteonyourAnswerSheet.
词汇:
postpone;delay
agenda,schedule,timetable
[范文]
Iamwritingtoinformyouthatthenextprojectmeetingwillbepostponed.Becauseseveralteammemberswillbeabroadforanotherproject,wewillholdournextmeetingon1August,startingfrom9am.Pleaseletmeknowifyouhaveanysuggestionsastotheagendaofthemeeting.
最后一句话可以替换为:
Doyouhaveanysuggestionsregardingtheschedule?
Iwelcomeyoursuggestionsconcerningthetimetable.
5求助申请类
[例题]
Youhavelostyourcalculator,andyouwanttoorderanewone.Youneedtomakeawrittenrequesttoyoursupervisor,AnnRay.
Writeamemotoher
sayingthatyouneedareplacement
explainingwhathappenedtotheoldone
askinghertoapprovetherequest
Writeabout40-50words.
[范文]
Iamwritingtoapplyforareplacementcalculator.Ifoundtheoldonemissingaftertheclientmeetingyesterday.Asacalculatorisessentialtomydailywork,couldyoukindlyapprovethisrequest?
[例题]
Youwouldliketogotoaseminaronpresentationskills.
Writeanemailtoyourlinemanager:
requestingtimeoffworktogototheseminar
sayingwhentheseminaris
explainingwhyyouwanttogo
Write40-50wordsonaseparatesheet.
词汇:
lineandstaffmanagement,linemanager,staffmanager
句型:
MayIhaveyourpermissiontodosth?
[范文]
To:
NickJohnson
Subject:
PresentationSkillsSeminar
Iwouldliketoattendaseminaron3April.
Itisaboutpresentationskills.SinceIhavetomakemanypresentationstocustomers,thisseminarwillbeveryuseful.
Couldyoutellmeifit’spossibletotaketimeoffworktoattendthisseminar?
Thanks
Angela
6推荐建议类
[例题]
Yourcompany’sSalesDepartmenthasaskedyoutogiveatalknextFridayonyourmostrecentproject.
WriteanemailtoMrsJayintheSalesDepartment:
agreeingtogivethetalkandsuggestingatime
sayingwhatequipmentyouwillneed
requestinginformationabouttheparticipants.
Write40-50wordsonaseparatesheet.
句型:
Ithink.....
Whynot......
Shallwe......
Isuggest.......
总结用法:
总结suggest用法
suggest
suggestdoingsth
suggest
suggestthatsbdosth
recommend
recommend
recommendtosb(egafriend)
recommenddoingsth(egputtinganotherboardup)
recommendthatsbdosth
[范文]
To:
AnnaJay
Subject:
TalkNextFriday
IwouldliketogivethetalksuggestedbyyouandIthink9.30am,afterthebreak,wouldbetheperfecttime.
Requiredequipment:
-OverheadProject
-FlipchartwithPens
Pleasegivemesomeinformationaboutthepeopleparticipating.
Renate
第四讲商务信函(上)
与前面题型的共性
区别:
值得注意的是,大作文本身的特性
1读者不同对内/对外
2信息点数量3/5
3阅读量小/大
4字数要求40-50/120-140
总结常用句型:
Referringtopreviouscontact:
Thankyouforyourletterof/dated….
Withreferenceto
Furtherto
Inreplyto
Statingthereasonforwriting:
Iamwritingtoenquireabout…
toconfirmthat…
toapologisefor/about…
inreplytoyour…
withreferenceto…
Endingaletter
Ifyouhaveanyfurtherquestions,pleasecontactmeon…
Ilookforwardtohearingfromyousoon.
induecourse.
inthenearfuture.
题目分类:
1订单类handlingorder
2询问类enquiryandreply
3投诉类complaintandapology
4告知变化类noticeofchanges
5邀请类invitations
例题
●Youaretheownerofaclothingfactory.Acustomerhassentyoualettersummarisingarecentnegotiation.Youhavewrittensomenotesontheletter.
●Writea120-140wordreplytothebuyerusingtheletterandyournotes.
●WriteonyourAnswerSheet.
MrsPMirza
LahoreTextiles
6OceanRoad
Lahore
DearParveen
Itwasgoodtoseeyouagainlastweekandwearedelightedthatyoursilkblouseswillbeincludedinourwintercatalogue.
Aspromised,listedbelowarethepointsagreedatthemeeting.
1.ThecontractisfortheShebarangeofsilkblousesinthreecolours.
2.
YouwillgrantusexclusiveimportrightsfortheblousesintheUK.
3.
Thequantitywillbe5,000pieces,withafurtheroptionof3,000.
4.
Thepriceperpiecewillbe$5.65forthefirst5,000.Youwillconfirmthepricefortheoptional3,000pieces.
5.Paymentwillbebyletterofcredit.
6.Theinitialorderwillbereadyexfactoryby1August1999.
Itrustyouwillfindthisinorder.Ilookforwardtoyourwrittenconfirmationinduecourse.
Bestregards
Stephaniepowell
ChiefPurchaser
段落:
平头式/缩进式
BlockVersion(平头式)
DearSirorMadam,
Wewelcomeyoutheorderaboveorder.Thepricesyoumentionedareoldones.Thecurrentpricesshouldbe5%higher.However,weacceptyourorderandwishtoassureyouthatdeliverywillbemadeimmediatelywereceiveyourL/C.
OurT-shirtsandknittingwaresenjoyfavourablereceptionintheworldmarketbecauseoftheirfinequalityandexcellentcraftsmanship.Nowonderyourcustomershaveremarkedfavourablyonourproducts.Youmaybesurethatweshalldoourbesttomaintainourreputationforqualityandreliability.
Weencloseaquotationforsummerwares,suchasbathingsuits,allcottonvestsandshallbepleasedtoreceivefurtherordersfromyou.
Yoursfaithfully,
EdwardWhite
范例2IndentedVersion(缩行式)
October30,2005
MessersSamsonGhadbanCo.,Ltd.
15HornsAvenue,
TripoliLebanon.
DearSirorMadam:
Thankyouforreplyingsopromptlytoourenquiryforlightweightextinguishersandals
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